Verint Predictive Modelling Overview

Verint's predictive analytics solution offers insights into consumer visits, industry, and company roles. Customer experience is enhanced through data-driven analysis.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Verint Predictive Modelling.

Other use cases:

  • Measuring Net Promoter Score
  • Touchpoint Management
  • Digital Marketing
  • Product Marketing
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Verint Predictive Modelling.

Other priorities:

  • Acquire Customers
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Verint Predictive Modelling Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Predictive Modelling works with different mediums / channels such as Games.

Verint Predictive Modelling's features include Feedback Surveys. and Verint Predictive Modelling support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Verint Predictive Modelling analytics capabilities include Analytics, and Custom Reports.

Verint Predictive Modelling, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Verint Predictive Modelling Customer wins, Customer success stories, Case studies

Why is Verint Predictive Modelling the best choice for Engagement Management?

What Are the key features of Verint Predictive Modelling for Measuring Customer Satisfaction?

How can Verint Predictive Modelling enhance your Competitive Intelligence process?

 

Verint IVA Transforms CX for Digital Identity and Security Firm

Verint's Intelligent Virtual Assistant (IVA) significantly improved customer experience for a digital identity and security firm. The AI-powered solution achieved a 75% containment rate, reduced esca...lations by 29%, and increased live chat handling to 47%. These enhancements led to faster response times and reduced contact center costs, showcasing Verint's strength in CX automation.

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Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation

Honda Canada Finance received the Ventana Research Leadership Award for its implementation of Verint's Impact 360 Workforce Optimization software. This deployment enhanced service levels and customer... satisfaction by improving quality monitoring, workforce management, and performance management across multiple contact centers. The award recognizes the effective use of Verint's technology to achieve significant operational efficiencies and customer satisfaction improvements.

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Verint Expands AI Bot Portfolio to Calabrio Customers

Verint has expanded its AI bot portfolio to Calabrio customers following their merger. Calabrio users now access Verint's AI bots, enhancing workforce management and conversational intelligence. Veri...nt's AI solutions, including Genie Bot and Intelligent Virtual Assistant, offer improved customer engagement and operational efficiency. This integration underscores Verint's commitment to delivering comprehensive CX automation capabilities.

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Comerica - Banking - banking

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.

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Hampshire Trust Bank - Banking - Banking

Verint Operations Manager helped Hampshire Trust Bank cut managerial work by 25%. The bank now achieves 99% SLA adherence within the first week of go-live. Manual work allocation was replaced with au...tomated, real-time tracking and workload balancing. The solution launched in six months, improving speed, accuracy, and customer experience. HTB can now manage a £3 billion balance sheet and process new applications faster.

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Cancer Research UK - Non Profit Organization Management - non-profit organization management

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

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Verint Predictive Modelling Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Verint Predictive Modelling

Top Failure Risks for Verint Predictive Modelling

Verint Systems, Inc News

Executive

Executive Change: Verint Appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer, enhancing its leadership team. Verint specializes in CX automation, serving around 10,000 customers globally, including over 80% of the Fortune 100. The company is known for its AI-powered solutions and significant market presence.

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Company

Verint Sets the Stage for Engage 2026: The First "Better Together" CX Automation Event with Calabrio

Verint announced Engage 2026, a CX Automation event in Las Vegas, marking its first collaboration with Calabrio. The event will showcase the unified Verint-Calabrio portfolio on the Verint CX Automation Platform, emphasizing AI-powered solutions for enterprise-wide results. Attendees will explore how Verint's platform transforms AI investments into measurable business outcomes.

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Executive

Verint appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer. Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio. She brings experience from Sophos, Zendesk, and Autodesk, aiming to enhance customer engagement and drive revenue growth.

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Executive

Verint Names Teresa Anania Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation Platform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO