Vee24 Platform Overview
This is a summary of the comprehensive capabilities and benefits of Vee24 Platform based on over 275 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vee24 Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vee24 Platform is right for your needs? Our Cuspera AI engine can evaluate how Vee24 Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vee24 Platform supports business activities such as:
- Engagement Management
- Contact List Management
- Measuring Customer Satisfaction
- Rating And Review Management
- Measuring Net Promoter Score
Vee24 Platform can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Build Brand Awareness, Improve Digital And Social Presence, Increase Customer Life Time Value, etc. It can help manage these activities if you use Video Mobile Chat etc. for these needs. As a solution, Vee24 Platform's capabilities include Personalization.
Vee24 Platform Financial Services Vertical is its biggest customer base.
Reviews
"...Belgium s KBC Bank is exceeding its banking customers needs with an online engagement strategy that provides live assistance using text and video chat, cobrowsing and more. ..." case studies
Cuspera Reviews
39 buyers and buying teams have used Cuspera to assess how well Vee24 Platform solved their Live Chat needs. Cuspera uses 275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Vee24 Platform.
Use Cases
Peers recommend Engagement Management , Contact List Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Vee24 Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Video and Mobile |
4.97/5 ★ |
"...Belgium s KBC Bank is exceeding its banking customers needs with an online engagement strategy that provides live assistance using text and video chat, cobrowsing and more. ..." case studies |
| engaging and following up |
4.95/5 ★ |
"...Vee24 provides a flexible, enterprise-grade solution built for omnichannel customer engagement...." Platform Technology Overview |
| Contact List Management with Chat and Video |
4.67/5 ★ |
"...Thanks to video chat we can provide our clients with excellent personal advice without them having to leave the comfort of their house and within broader opening hours than we could deliver through face to face client contact in our retail branches...." Peer review by Bart De Saedeleir, Head of Department Regional Advice Centers, KBC |
| Measuring Customer Satisfaction with Offline and Point Of Sale |
4.23/5 ★ |
"...Connect your virtual and in-store experience to grow revenue, increase customer satisfaction, and build brand loyalty. ..." Video-Powered Digital Customer Experience Platform |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Video and Mobile |
4.97/5 ★ |
"...Belgium s KBC Bank is exceeding its banking customers needs with an online engagement strategy that provides live assistance using text and video chat, cobrowsing and more. ..." case studies |
|
| engaging and following up |
4.97/5 ★ |
| Contact List Management with Chat and Video |
4.67/5 ★ |
"...Thanks to video chat we can provide our clients with excellent personal advice without them having to leave the comfort of their house and within broader opening hours than we could deliver through face to face client contact in our retail branches...." Peer review by Bart De Saedeleir, Head of Department Regional Advice Centers, KBC |
|
| Measuring Customer Satisfaction with Offline and Point Of Sale |
4.23/5 ★ |
"...Connect your virtual and in-store experience to grow revenue, increase customer satisfaction, and build brand loyalty. ..." Video-Powered Digital Customer Experience Platform |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 275 insights from peers and experts to help you assess how these Vee24 Platform use cases fit your Live Chat needs.
Popular Business Setting
for Vee24 Platform
Top Industries
- Financial Services
- Retail
- Hospitality
Popular in
Peers used Vee24 Platform to Enhance customer relationships and Increase sales & revenue
Peer and Expert Opinion on Features
for Vee24 Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (20) |
IT and Other Capabilities
for Vee24 Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (10) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (10) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (52) |
| Chat Support | Read Reviews (28) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (52) |
| Chat Support | Read Reviews (28) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (9) |
Software Failure Risk Guidance
?for Vee24 Platform
Overall Risk Meter
Top Failure Risks for Vee24 Platform
Vendor Profile Details
Company Name
Vee24
Company Website
https://www.vee24.com/HQ Location
745 Atlantic Ave, Boston, MA 02111, US
Social
Get a personalised risk report for Vee24 Platform
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Vee24 Platform may get in touch with you regarding your request.
Request Custom Quote
Vee24 will get in touch with you regarding your request.