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Hospital & Health Care Case Studies and Customer Success Stories with vCreate Secure Video Messaging
Carle Foundation Hospital
- Hospital & Health Care
- Large
vCreate NICU Diaries helped Carle Foundation Hospital connect families with babies in the NICU. Staff record and share secure videos... and photos, reducing separation anxiety for parents. The solution replaced costly live streaming and improved family engagement. Nurses send updates at every shift, and the service supports multiple languages. Parents feel more involved and connected, especially those far from the hospital.
Royal Hospital for Children, Glasgow
- Hospital & Health Care
- Large
vCreate's secure video messaging platform helped the Royal Hospital for Children, Glasgow improve family-integrated-care in their neonatal unit. Nurses record and... send video updates to parents, letting families stay involved 24/7. Parents can access and save these clips, easing stress when they can't be at the hospital. The solution meets strict data protection rules. Parents report feeling reassured and more connected to their babies' care.
Glasgow’s General Paediatrics department (Royal Hospital for Children, NHS Greater Glasgow and Clyde)
- Hospital & Health Care
- Large
vCreate helped Glasgow’s General Paediatrics department cut patient waiting times and reduce unnecessary clinic visits. Clinicians used vCreate’s secure video... platform to review patient videos and photos before appointments. 28% of families were reassured and did not need an appointment. 23% of patients were redirected to a more suitable service. The system prevented over 2,000 miles in unnecessary patient journeys and improved triage efficiency.
vCreate helped Freeman Hospital keep families connected during paediatric intensive care stays. The hospital used secure video messaging to share... photos and videos of children with parents, reducing stress and separation anxiety. Staff found the system easy to use and quick to adopt. Parents could see their child's progress even when far away. The service became essential for the unit, improving family experience and staff motivation.
St. Boniface Hospital
- Hospital & Health Care
- Large
vCreate NICU Diaries helped St. Boniface Hospital keep families connected with their babies in the NICU. The hospital faced challenges... with parental separation due to long distances and pandemic restrictions. Staff used vCreate to send secure video and photo updates to parents, reducing anxiety and improving bonding. In one year, the service supported nearly 300 families with over 1,800 photos and videos. Nurses found the system easy to use, and parents valued the visual updates.
Trevor Mann Baby Unit (TMBU), Brighton and Simpson Centre for Reproductive Health, Royal Infirmary of Edinburgh
- Hospital & Health Care
- Large
vCreate NICU Diaries helped the Trevor Mann Baby Unit and the Simpson Centre for Reproductive Health keep families connected with babies in neonatal care. The secure video... and photo messaging platform reduced separation anxiety for parents during the pandemic. Staff shared visual updates and personalized messages, improving emotional closeness and supporting breastfeeding. Over 100 NHS Trusts approved the system, with positive feedback from families and staff. The service enhanced family-integrated care and communication.
Glasgows Paediatric SLT team introduces secure asynchronous video service to enhance family focused care
Glasgow's Paediatric SLT team has adopted vCreate Health, a secure video service, to enhance family-focused care. This platform allows families... to upload videos for clinicians to review, reducing face-to-face appointments and aiding clinical decision-making. The service has proven beneficial in Autism assessments and clinician communication, improving the accuracy of diagnoses and support.
Harnessing Innovative Video Technology to Enhance Autism Assessments
vCreate is enhancing autism assessments by enabling families to record and share videos from home with clinicians, expediting diagnosis and reducing in-person visits. This secure video... service minimizes disruptions for children and supports efficient decision-making, while also contributing to a sustainable healthcare system by reducing travel emissions.
Collaborative Care: The Impact of vCreates Neonatal Therapy and Follow-up Feature
vCreate's Neonatal Therapy and Follow-up feature aids neonatal therapists and families by enabling secure video uploads and access for monitoring post-discharge care. It integrates with... EHR systems and supports multiple languages. NHS Highland has implemented it for enhanced patient monitoring, receiving positive feedback for its role in facilitating remote assessments and caregiver support.
