Upstream Works for Finesse Customer Experience Management
Latest Product Updates and Feature Enhancements on Upstream Works
Optimize AI, Video Engagements & Webex Contact Center
Upstream Works introduces new features for contact centers, enhancing AI optimization and personalized customer experiences with Webex Video solutions. The new platform offering, Upstream Works on We...bex Contact Center (UWW), is highlighted in an upcoming demo webinar.
Announcing AgentNow Cloud Suite for Instant CX Built to Fit Your Business
Upstream Works has launched the AgentNow Cloud Suite, a new cloud-based solution designed for instant customer experience (CX) tailored to business needs. The suite includes AgentNow Video CX, AgentN...ow on Azure, and AgentNow on Webex, supporting omnichannel engagement, AI-driven automation, and seamless integration with platforms like Amazon Connect, Cisco Enterprise, and Webex Contact Center.
Upstream Works Announces Advanced Analytics & Reporting
Upstream Works has introduced customizable dashboards with advanced analytics and reporting capabilities for its enterprise contact center solutions. The new features enable organizations to gain dee...per insights into omnichannel customer interactions, optimize agent performance, and drive data-driven decision-making across platforms like Amazon Connect, Cisco Enterprise, and Webex Contact Center.
Awards, Recognitions, and Industry Achievements of Upstream Works
Upstream Works AgentNow Wins Global Travel Tech Award
Upstream Works' AgentNow solution received the 2025 Global Tech Award in the Travel Technology category. Recognized for its innovative, human-AI service model, AgentNow offers instant, personalized t...raveler support via chat, voice, or video. It enhances travel experiences by providing seamless interactions and operational insights, supporting global scalability and integration across travel ecosystems.
Upstream Works Receives Global Excellence Award for Contact Center Innovation
Upstream Works has been named the best contact center software developer, highlighting their range of products and solutions for various platforms and industries.
