Latest News & Updates on Upstream Works

Upstream Works has launched the AI Experience Platform, designed to unify autonomous AI agents and human advisors in a single contact-center orchestration layer. The platform aims to address the hand...off gap in service design by preserving conversational context across AI and human interactions, enhancing customer satisfaction and reducing churn.
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Upstream Works announced the AI Experience Platform, designed to autonomously resolve customer interactions and guide human agents in real time. This platform integrates AI models and offers deployme...nt flexibility across cloud and on-premise environments. It aims to enhance customer experience by reducing failure demand and improving operational efficiency.
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Upstream Works introduces new features for contact centers, enhancing AI optimization and personalized customer experiences with Webex Video solutions. The new platform offering, Upstream Works on We...bex Contact Center (UWW), is highlighted in an upcoming demo webinar.
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Upstream Works and Endava have partnered to launch the Upstream Works AI Experience Platform, aimed at transforming enterprise customer experience. This platform integrates AI to automate customer in...teractions and enhance agent support, offering flexible deployment options. Endava will implement the solution across industries like travel and finance, leveraging its AI-native methodology to deliver rapid commercial value.
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Upstream Works' AgentNow solution received the 2025 Global Tech Award in the Travel Technology category. Recognized for its innovative, human-AI service model, AgentNow offers instant, personalized t...raveler support via chat, voice, or video. It enhances travel experiences by providing seamless interactions and operational insights, supporting global scalability and integration across travel ecosystems.
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