Upland RO Innovation Overview
This is a summary of the comprehensive capabilities and benefits of Upland RO Innovation based on over 240 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Upland RO Innovation, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Upland RO Innovation is right for your needs? Our Cuspera AI engine can evaluate how Upland RO Innovation fits your specific business needs, industry, and context. Get your personalized assessment report today.
Upland RO Innovation supports business activities such as:
- Engagement Management
- Advocacy Management
- Campaign Analytics
- Workflow Management
- Social Media Analytics
Upland RO Innovation can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve ROI, Scale Best Practices, and Increase Sales & Revenue. It can help manage these activities if you use Promotions for these needs. As a solution, Upland RO Innovation's capabilities include Gamification, Microsites, Rewards, etc.
Upland RO Innovation was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"Our customer advocacy team relies heavily on RO Innovation for our program to run smoothly. It's easy to make updates and changes to the solution, which allows us to keep up with the rapid pace and changing needs of our business. " - Christine Moree
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Upland RO Innovation solved their Sales Enablement needs. Cuspera uses 240 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Upland RO Innovation.
Use Cases
Peers recommend Engagement Management , Advocacy Management , Campaign Analytics , as the business use cases that they have been most satisfied while using Upland RO Innovation.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
3.71/5 ★ |
"...RO Innovation has helped us grow our program and track our customer interactions, information, and activities, ensuring we are able to respond to reference requests in a timely fashion and avoid overtaxing our most valuable assets: our reference customers...." Peer review by Brenda Hodge, CMO, Nuance |
| engaging and following up |
4.17/5 ★ |
"...Workflows streamline reference request approvals, tracking prevents reference overuse, and microsites simplify content sharing, while real-time analytics prove engagement and revenue driven by customer advocacy...." Peer review |
| engaging with scheduling & cadence |
0.84/5 ★ |
"Discover how Informatica streamlines and strategically enhances reference-based sales efforts across multiple global teams with Upland RO Innovation." https://uplandsoftware.com/roinnovation/wp-content/uploads/sites/25/2020/02/Informatica_Case_Study_ROInnovation.pdf |
| Advocacy Management |
4.81/5 ★ |
"...Director of Customer Advocacy, Informatica Approach Several key changes related to the RO Innovation adoption process were rolled out quickly on a region-by-region basis...." Case Study Informatica |
| Campaign Analytics |
4.20/5 ★ |
"...Showcase the impact customer references have on accelerated deals and influenced revenue with real-time analytics dashboards and reports. ..." Customer Reference Management Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
3.71/5 ★ |
"...RO Innovation has helped us grow our program and track our customer interactions, information, and activities, ensuring we are able to respond to reference requests in a timely fashion and avoid overtaxing our most valuable assets: our reference customers...." Peer review by Brenda Hodge, CMO, Nuance |
|
| engaging and following up |
3.71/5 ★ |
| engaging with scheduling & cadence |
3.71/5 ★ |
| Advocacy Management |
4.81/5 ★ |
"...Director of Customer Advocacy, Informatica Approach Several key changes related to the RO Innovation adoption process were rolled out quickly on a region-by-region basis...." Case Study Informatica |
|
| Campaign Analytics |
4.20/5 ★ |
"...Showcase the impact customer references have on accelerated deals and influenced revenue with real-time analytics dashboards and reports. ..." Customer Reference Management Software |
|
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 240 insights from peers and experts to help you assess how these Upland RO Innovation use cases fit your Sales Enablement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customer advocacy team relies heavily on RO Innovation for our program to run smoothly. It's easy to make updates and changes to the solution, which allows us to keep up with the rapid pace and changing needs of our business. Testimonial By Christine Moree |
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Marketo's customer reference program has influenced tens of millions of dollars in revenue. RO Innovation is key to helping us deliver this level of impact on the business. Testimonial By Kevin Lau |
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RO Innovation has revolutionized our reference program. It's crazy to think how long we used inefficient spreadsheets. With RO Innovation, I have a system that integrates seamlessly with Salesforce and is far easier to manage. RO Innovation's decades of experience matter. Testimonial By Liz Pedro |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Christine Moree Sr. Customer Advocacy Manager BMC Software, Inc. |
Our customer advocacy team relies heavily on RO Innovation for our program to run smoothly. It's easy to make updates and changes to the solution, which allows us to keep up with the rapid pace and changing needs of our business. Testimonial By Christine Moree |
|
Kevin Lau Sr. Customer Marketing Manager Marketo |
Marketo's customer reference program has influenced tens of millions of dollars in revenue. RO Innovation is key to helping us deliver this level of impact on the business. Testimonial By Kevin Lau |
|
Liz Pedro Director of Customer Advocacy Five9 |
RO Innovation has revolutionized our reference program. It's crazy to think how long we used inefficient spreadsheets. With RO Innovation, I have a system that integrates seamlessly with Salesforce and is far easier to manage. RO Innovation's decades of experience matter. Testimonial By Liz Pedro |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study FICORead More |
|
Case Study InformaticaRead More |
Popular Business Setting
for Upland RO Innovation
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Upland RO Innovation to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Upland RO Innovation
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (10) |
| Microsites | Read Reviews (10) |
| Rewards | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (10) |
| Microsites | Read Reviews (10) |
| Rewards | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for Upland RO Innovation
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (15) |
| Data Import | Read Reviews (18) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (15) |
| Data Import | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (20) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (20) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (30) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (30) |
Software Failure Risk Guidance
?for Upland RO Innovation
Overall Risk Meter
Top Failure Risks for Upland RO Innovation
Vendor Profile Details
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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