Home Customer Feedback Management Upland Rant & Rave

Upland Rant & Rave: Use-Cases, Insights and Reviews | 2025 Cuspera

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Customer Engagement & Experience Software for capturing feedback and actionable insights

Upland Rant & Rave Overview

Upland Rant & Rave's software enhances customer engagement by capturing customer feedback and emotions. Global brands transform their CX with these insights.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Upland Rant & Rave.

Other use cases:

Contact List Management
Funnel Analysis
SWOT Analysis
Competitive Intelligence
Distribution Management
Proposal & Quote Management
Knowledge Management

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Upland Rant & Rave.

Other priorities:

Improve Consistency

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Upland Rant & Rave Use-Cases and Business Priorities: Customer Satisfaction Data

Upland Rant & Rave's features include Dashboard, and Embedded Survey Forms. and Upland Rant & Rave support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Upland Rant & Rave analytics capabilities include Analytics, and Custom Reports.

Reviews

"Exceptional service and memorable experiences are synonymous with the Fortnum & Mason brand, so understanding how customers feel about us is a key priority. We decided to work with Upland Rant & Rave because we know that they understand the importan...ce of capturing customer emotion in the moments that matter, even from those customers who don’t purchase." - Zia Zareem-Slade

Upland Rant & Rave, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upland Rant & Rave

Top Industries

Utilities
Financial Services
Insurance

Popular in

Enterprise

Upland Rant & Rave is popular in Utilities, Financial Services, and Insurance and is widely used by Enterprise,

Comprehensive Insights on Upland Rant & Rave Use Cases

What Are the key features of Upland Rant & Rave for Collecting Feedback?

How does Upland Rant & Rave address your Engaging Conversational Surveys Challenges?

What Are the key features of Upland Rant & Rave for Coaching?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Upland Rant & Rave solved their Customer Feedback Management needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Zia Zareem-Slade Director of Customer Experience Fortnum & Mason	Exceptional service and memorable experiences are synonymous with the Fortnum & Mason brand, so understanding how customers feel about us is a key priority. We decided to work with Upland Rant & Rave because we know that they understand the importance of capturing customer emotion in the moments th...at matter, even from those customers who don’t purchase. Testimonial By Zia Zareem-Slade
Lisa Hulme-Vickerstaff Customer Insights Manager Lowell	Upland Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues. With real-time insight we’re able to put the customer at the heart of our business, while engaging... our colleagues and delivering on our objectives. Testimonial By Lisa Hulme-Vickerstaff
Alex Williams Contact Centre Manager UK Power Networks	Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience. Testimonial By Alex Williams

CUSTOMERS	TESTIMONIALS
Zia Zareem-Slade Director of Customer Experience Fortnum & Mason	Exceptional service and memorable experiences are synonymous with the Fortnum & Mason brand, so understanding how customers feel about us is a key priority. We decided to work with Upland Rant & Rave because we know that they understand the importance of capturing customer emotion in the moments th...at matter, even from those customers who don’t purchase. Testimonial By Zia Zareem-Slade
Lisa Hulme-Vickerstaff Customer Insights Manager Lowell	Upland Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues. With real-time insight we’re able to put the customer at the heart of our business, while engaging... our colleagues and delivering on our objectives. Testimonial By Lisa Hulme-Vickerstaff
Alex Williams Contact Centre Manager UK Power Networks	Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience. Testimonial By Alex Williams

Case Studies

Manufacturing

CASE STUDY Trane Technologies

Trane Technologies improved supply chain visibility and collaboration with Upland Ultriva. They reduced inventory and improved order fill and on-time delivery rates. The company managed over $750 mil...lion in annual material spend through the Collaborative Supply Portal. They transitioned to a lean production model, reducing unnecessary inventory and optimizing storage costs.

Consumer Services

CASE STUDY HomeServe

HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.

Publishing

CASE STUDY Boone Newspapers Inc.

Boone Newspapers Inc., a family-owned newspaper group, partnered with Second Street to implement a 'Best Of' ballot program. In their first year, they generated $1,200,000 in revenue. They revamped t...heir structure and sales execution, leading to a 1915% increase in users year-over-year. Additionally, they grew their email database by 47,132.

Mechanical or Industrial Engineering

CASE STUDY DRA Global

DRA Global automated its project cost management with Upland PSA. This saved time and money, improved team collaboration, and enhanced decision-making. The company, with over 4,500 staff, faced chall...enges with manual systems for financial management. Upland PSA provided a single-platform solution, integrating with HR and ERP systems. This centralized and standardized data capture, saving hours every month and supporting DRA's growth.

Information Technology and Services

CASE STUDY Sage

Sage improved its Sales Customer Reference Program with Upland RO Innovation. The program influenced nearly 30% of new sales. It reduced the time sales reps spent searching for references by 85%. Sag...e now delivers 30 customer references per month on average. The program includes 800+ customer references across various verticals.

Food & Beverages

CASE STUDY Nestlé

Nestlé partnered with RightAnswers by Upland to improve their IT customer support. This helped reduce demand on support teams and improved the end user experience. Nestlé is the world's largest food ...and beverage company.

Peers used Upland Rant & Rave for Collecting feedback and Engaging conversational surveys

Upland Rant & Rave Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.65/5 ★ Read Reviews (54)
Custom Reports	4.48/5 ★ Read Reviews (26)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.65/5 ★ Read Reviews (54)
Custom Reports	4.48/5 ★ Read Reviews (26)

Software Failure Risk Guidance

for Upland Rant & Rave

Overall Risk Meter

Low Medium High

Top Failure Risks for Upland Rant & Rave

Upland Software, Inc. News

Financial 10/03/2025

Upland Software to Release Fourth Quarter 2024 Financial Results on March 12, 2025

Upland Software will release its fourth quarter 2024 financial results on March 12, 2025, followed by a conference call and webcast.

Awards 16/12/2024

Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports

Partnership 12/11/2024

Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal

Upland Software strengthens its cloud fax services by partnering with Konica Minolta for a significant technology integration.

Partnership 12/11/2024

Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal | UPLD Stock News - StockTitan

Upland Software has expanded its cloud fax partnership with Konica Minolta through a major tech integration deal.

Upland Software, Inc. Profile

Company Name

Upland Software, Inc.

Company Website

https://uplandsoftware.com/

Year Founded

2010

HQ Location

Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788

Employees

251-500

Social

Financials

PRIVATE