Twilio - Communication APIs for SMS, Voice, Video and Authentication
AI Powered
Latest Product Updates and Feature Enhancements on Twilio Programmable Voice
Compliance Toolkit: AI-powered support for SMS compliance
Twilio has launched the Compliance Toolkit, an AI-powered solution in public beta, designed to help businesses manage SMS compliance with regulations like the TCPA. The toolkit proactively detects po...tential regulatory violations, such as messaging during quiet hours or sending to opted-out recipients, and offers features like consent management and message categorization. This product aims to simplify compliance for Twilio's SMS customers, allowing them to focus on business growth.
Twilio Announces Global Availability Of RCS Services, Encourages Interactive And Safe ...
Twilio has launched its Rich Communication Services (RCS) globally, enhancing business interactions with feature-rich, verified messaging. This service, integrated with Twilio's platform, allows bran...ds to send interactive messages, improving customer engagement and trust. The launch, supported by Google, marks a significant shift in business communication, offering a seamless, secure channel for various customer interactions.
Build an AI Voice Assistant with Twilio Voice, OpenAIs Realtime API, and Python
Twilio has released a tutorial on building an AI voice assistant using Twilio Voice, OpenAI's Realtime API, and Python. The project involves setting up a Twilio Media Stream server to process audio f...rom phone calls, utilizing OpenAI's API for real-time responses. This integration enables fluid AI conversations, enhancing user interaction with speech-to-speech functionality.
Twilio Announces General Availability of Rich Communication Services to Transform ...
Twilio has announced the global availability of its Rich Communication Services (RCS), enhancing business messaging with branded, interactive features. This service allows brands to send verified mes...sages with rich media, improving customer trust and engagement. Existing Twilio customers can upgrade without code changes, while new customers can integrate SMS and RCS through a single API. The service is available across 20+ countries and 55+ carriers.
RCS is now generally available: Increase engagement and ROI with zero code changes
Twilio has made Rich Communication Services (RCS) generally available, enhancing customer engagement with no code changes needed. RCS offers rich messaging features like verified senders and interact...ive content, improving response rates and customer trust. Twilio's platform allows seamless integration of RCS into existing messaging services, supporting SMS, MMS, and WhatsApp fallback, and is available in 22 countries.
Server - Side Tracking : What Is It , and How Does It Impact Privacy Compliance ? | Osano
TVEyes has expanded its Ad Intelligence Solutions to Canada and the UK, enhancing ad discovery, tracking, and filtering capabilities. The solutions, available via the Insight platform and Ad Intellig...ence API Suite, allow clients to monitor over 1.3 million TV ad placements daily, distinguishing between paid and earned media. This expansion aims to provide more efficient ad monitoring and analysis for marketing and PR teams.
Integrate a Twilio-Powered IVR or Virtual Agent with Cisco Unified Contact Center Enterprise
Twilio has released a blueprint for integrating its cloud-based IVR and AI-powered virtual agents with Cisco Unified Contact Center Enterprise (UCCE). This solution allows enterprises to enhance cust...omer experiences by automating interactions and efficiently routing calls without disrupting existing systems. The integration supports advanced features like speech recognition and secure transactions, leveraging Twilio's Voice, Studio, and Virtual Agent capabilities.
Twilio Inc (TWLO) Unveils New Innovations to Enhance Customer Engagement - GuruFocus
Twilio has launched new features, including Event Triggered Journeys, Data Residency for Email (EU), and WhatsApp Business Calling, to enhance customer engagement. These innovations, released on Octo...ber 25, 2023, aim to improve personalization, security, and compliance, positioning Twilio as a leader in customer engagement solutions.
Twilio Expands Platform Capabilities with General Availability of Real-Time Personalization ...
Twilio has announced the general availability of several platform enhancements, including Event Triggered Journeys in Twilio Engage, Data Residency for Email in Europe, and WhatsApp Business Calling.... These updates aim to enhance real-time personalization, data control, and customer engagement, leveraging AI and data integration. Twilio Segment's architecture supports dynamic customer interactions and compliance with regional data regulations.
Twilio : Unveils Next-Generation Customer Engagement Platform Built for an AI - MarketScreener
Twilio has launched a next-generation customer engagement platform designed to leverage artificial intelligence and data-driven APIs. The new platform integrates SMS, voice, and email channels, enabl...ing businesses to deliver personalized, real-time customer interactions at scale. Twilios latest release aims to enhance automation, improve customer insights, and streamline omnichannel communication for enterprise users.
Twilio outlines new global telecom regulations for Q2 2025, highlighting stricter fraud prevention and compliance requirements. Key updates include international call and message blocking, mandatory ...sender ID registries in Ireland, Spain, and Australia, and enhanced KYC standards in the US and UK. Twilio advises ISVs and enterprise customers to register sender IDs and adapt to evolving compliance demands.
Twilio Unveils Next-Generation Customer Engagement Platform Built for an AI- and Data-Powered World at SIGNAL 2025
Twilio introduced its next-generation customer engagement platform at SIGNAL 2025, featuring advanced AI and data-driven capabilities. Key updates include enhanced Customer Data Platform (CDP) featur...es, new conversational AI tools, trusted communications channels, and intelligent compliance solutions. These innovations aim to boost personalization, security, compliance, and ROI for Twilios 335,000+ active customer accounts and over 10 million developers.
Twilio Unveils Next-Generation Customer Engagement Platform Built for an AI and Data-Powered World at SIGNAL 2025 - Yahoo Finance
Twilio introduced its next-generation Customer Engagement Platform at SIGNAL 2025, integrating advanced AI and data capabilities to help businesses deliver personalized, real-time customer experience...s across SMS, voice, and email. The platform features new AI-powered tools for customer journey orchestration, improved data unification, and enhanced analytics, aiming to drive higher engagement and conversion rates for enterprise users.
Introducing Conversational Intelligence: Unlock unified AI understanding across Voice, Messaging & Virtual Agents
Twilio has launched Conversational Intelligence, a new AI-powered solution that unifies customer interaction data from voice, messaging, and virtual agents. The platform uses advanced natural languag...e understanding to deliver real-time insights, helping businesses improve customer engagement and operational efficiency. Conversational Intelligence integrates seamlessly with Twilios communication APIs across channels like SMS, chat, and voice.
Twilio SIGNAL 2025: Building customer experiences in the age of AI
Twilio announced new customer engagement solutions at its SIGNAL event in So Paulo. Key updates include advanced AI-powered tools for personalized messaging, enhanced omnichannel communication featur...es, and improved integration capabilities for enterprise clients. These innovations aim to help businesses deliver seamless, data-driven customer experiences across digital channels.
Twilio has launched a redesigned Journeys architecture within Twilio Engage, enabling real-time, event-triggered customer journeys. This update empowers businesses to deliver highly personalized mess...aging for scenarios like shopping cart abandonment and financial services, without heavy engineering effort. The new capabilities enhance customer engagement and support advanced B2C and B2B personalization use cases.
Deliver Human-Like AI Voice Experiences with ConversationRelay
Twilio has launched ConversationRelay, now generally available for developers. This new product enables easy integration of advanced voice capabilities into AI applications. ConversationRelay feature...s high-quality speech-to-text and text-to-speech, supports multiple providers, and is designed for seamless, human-like conversational flow. It targets use cases in customer support and retail, enhancing customer engagement and experience.
Real Time Photorealistic AI Powered Customer Experiences with Twilio Video, Deepgram, OpenAI and HeyGen
Twilio has introduced the Twilio Video AI Avatar Experience, integrating Twilio Video with HeyGen, Deepgram, and OpenAI. This solution enables businesses to deliver real-time, photorealistic AI-power...ed customer interactions through high-quality video streaming. The integration aims to enhance customer engagement by combining lifelike avatars, advanced speech recognition, and conversational AI.
Twilio has launched the Content Template Builder, enabling unified creation and management of message templates for SMS, email, and other channels. The tool features pre-built templates, dynamic cont...ent insertion, and compliance controls to streamline customer communications and enhance engagement.
Twilio provides a range of communication products, including SMS, voice, video, and email services, as well as tools for authentication and customer engagement. The update involves changes to FCC's S...MS opt-out keywords, impacting how Twilio's messaging services operate.
Twilio integrates OpenAI Realtime API for AI voice tech
Twilio integrates OpenAI's Realtime API to enhance AI voice capabilities for its clients and developers, offering natural, real-time interactions using the GPT-4o model.
Twilio Announces Integration with OpenAIs Realtime API for Building Conversational AI Applications
Twilio integrates OpenAIs Realtime API with its communication APIs, enabling over 300,000 customers and 10 million developers to build conversational AI applications.
Strategic Partnerships and Integrations of Twilio Programmable Voice
Build Multimodal Conversational AI Experiences with Twilio and the OpenAI Realtime API
Twilio and OpenAI have collaborated to integrate OpenAI's Realtime API with Twilio's Voice API, enabling the creation of advanced multimodal conversational AI experiences. This integration allows dev...elopers to build AI voice assistants with enhanced capabilities like sentiment analysis and live translation. Twilio has released tutorials and sample applications to facilitate the use of this technology, highlighting the potential for improved customer interactions.
Twilio Empowers Fresha with Enhanced Customer Engagement through RCS Messaging
Twilio has partnered with Fresha to enhance customer engagement through Rich Communication Services (RCS) messaging. This transition from traditional SMS to RCS has improved Fresha's customer interac...tion, achieving a 41.3% read rate on appointment messages and a 99.2% delivery rate. The partnership allows Fresha to offer branded, interactive notifications, boosting customer trust and engagement.
Twilio, Orange Partner to Boost RCS Messaging in France
Twilio and Orange formed a partnership to expand Rich Communication Services (RCS) Business Messaging in France. Orange will use Twilios technology to deliver secure, interactive messaging to over 45... million smartphones, aiming to reach 85% market coverage by year-end. The collaboration targets enhanced customer engagement and brand security for businesses using native messaging apps.
Twilio, Orange Partner to Deliver Secure RCS Messaging in France - MarTech Cube
Twilio and Orange have formed a partnership to deliver secure RCS (Rich Communication Services) messaging in France. This collaboration aims to enhance mobile messaging security and engagement for Fr...ench enterprises, leveraging Twilios cloud communications platform and Oranges mobile network capabilities.
Twilio announces multi-year strategic partnership with Microsoft to accelerate conversational AI initiatives - iTWire
Twilio and Microsoft have entered a multi-year strategic partnership to advance conversational AI. The collaboration combines Twilios customer engagement platform with Microsoft Azure AI Foundry, aim...ing to deliver enhanced conversational AI solutions for enterprise applications. The partnership focuses on integrating advanced speech recognition, real-time streaming, and natural language processing to help businesses deploy sophisticated, scalable AI-powered customer engagement tools.
Twilio announces multi-year strategic partnership with Microsoft to 'accelerate ... - iTWire
Twilio has entered a multi-year strategic partnership with Microsoft to accelerate innovation in customer engagement solutions. The collaboration will leverage Microsoft Azure and AI technologies to ...enhance Twilio's communication APIs and customer data platform capabilities for enterprise clients.
Twilio announces multi-year strategic partnership with Microsoft to accelerate conversational AI initiatives
Twilio and Microsoft have entered a multi-year strategic partnership to accelerate conversational AI initiatives. The collaboration will integrate Twilios customer engagement APIs with Microsoft Azur...es AI capabilities, enabling enterprises to build advanced, AI-powered communication solutions across channels such as SMS, voice, and email.
Twilio Announces Multi-Year Strategic Partnership with Microsoft to Accelerate ...
Twilio has entered a multi-year strategic partnership with Microsoft to advance conversational AI initiatives. The collaboration will leverage Twilios customer engagement platform and Microsofts AI t...echnologies to deliver enhanced AI-driven communication solutions for businesses.
Amplitude and Twilio Strike Preferred Partnership to Turn Data Into Action at Scale
Amplitude and Twilio have announced a preferred partnership to integrate Amplitudes analytics with Twilios customer engagement platform. This collaboration enables businesses to leverage real-time cu...stomer data for targeted communications, improving personalization and campaign effectiveness across digital channels.
Twilio Partners With Microsoft To Advance Conversational AI - Analytics India Magazine
Twilio has entered a multi-year strategic partnership with Microsoft to advance conversational AI adoption for businesses. The collaboration combines Twilios communications and AI capabilities with M...icrosoft Azure AIs secure infrastructure. The initiative targets over 10 million Twilio developers and Microsoft-managed customers, aiming to accelerate AI-driven customer engagement solutions across industries.
Amplitude, Inc. and Twilio Strike Preferred Partnership to Turn Data into Action At Scale
Amplitude and Twilio have formed a preferred partnership to integrate their platforms. This collaboration enables businesses to leverage Amplitudes analytics with Twilios customer engagement tools, s...treamlining the process of turning customer data into actionable marketing and communication strategies at scale.
Twilio and Microsoft announce strategic partnership to boost conversational AI adoption
Twilio has partnered with OpenAI to integrate OpenAI's new Realtime API into the Twilio platform. This collaboration enables over 300,000 Twilio customers and 10 million developers to build advanced ...conversational AI applications using GPT-4o. The integration introduces streaming speech-to-speech capabilities, allowing AI virtual agents to deliver natural, real-time voice interactions for enhanced customer engagement.
Twilio to work with Microsoft to develop conversational AI solutions - Technology Record
Twilio and Microsoft have announced a collaboration to develop conversational AI solutions for customer engagement. The partnership will focus on building AI agents to assist live agents and enhance ...customer service across industries including financial services, retail, and healthcare. Solutions will be built on Microsoft Azure.
Twilio Partners With Singtel to Deliver Secure, Branded RCS Messaging for Businesses in Singapore
Twilio partners with Singtel to provide secure, branded RCS messaging for businesses in Singapore, enhancing customer engagement and trust through verified communications.
Twilio reported better-than-expected Q1 earnings, with revenue and EPS surpassing analyst estimates. The company also provided updates on its share buyback program and reaffirmed its financial outloo...k for the year, highlighting continued demand for its cloud communications platform.
Twilio Full Year 2024 Earnings: EPS Beats Expectations - Simply Wall St News
Twilio's Full Year 2024 earnings report shows revenue of $4.46 billion, a net loss of $109.4 million, and an EPS loss of $0.66, surpassing analyst expectations. The Communications segment contributed... 93% of total revenue. R&D was the largest expense at $1.01 billion.
Twilio Announces First Quarter 2025 Results - Business Wire
Twilio reported first quarter 2025 revenue of $1.17 billion, a 12% year-over-year increase, and improved GAAP income from operations to $23 million. Non-GAAP operating income reached $213 million. Th...e company raised its full-year organic revenue growth guidance to 7.5%-8.5% and increased non-GAAP operating income guidance to $850-$875 million.
Leadership and Executive Team Updates at Twilio Programmable Voice
Twilio appoints Howard Fyffe to lead sales in ANZ - Mi3
Twilio has appointed Howard Fyffe as Director of Sales for Australia and New Zealand. Fyffe will lead Twilio's communications business in the ANZ region, leveraging his experience in AI, automation, ...and cloud technologies. He previously held executive roles at xAmplify, Cisco, VAST Data, Veritas, and Nutanix.
Twilio appoints Webster to strengthen ANZ growth strategy - ChannelLife New Zealand
Twilio appoints Vaughan Webster as Senior Manager, Partners & Alliances, ANZ to enhance growth in the partner ecosystem and improve AI-driven customer solutions in the region.
Awards, Recognitions, and Industry Achievements of Twilio Programmable Voice
Twilio Recognized as a Leader in the 2025 Gartner?? Magic Quadrant? for CPaaS
Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for CPaaS for the third consecutive year. This acknowledgment highlights Twilio's strong ability to execute and its comprehen...sive vision in the communications platform space. Twilio's platform supports over 335,000 active customer accounts and integrates AI and real-time data to enhance customer engagement.
Twilio Recognized as a Leader in the 2025 Gartner® Magic Quadrant for CPaaS
Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This recognition highlights Twilio's strong ...ability to execute and its comprehensive vision in delivering real-time, personalized customer engagement solutions. Twilio's platform supports over 335,000 active customer accounts and 10 million developers globally.
Corporate News and Organizational Updates on Twilio Programmable Voice
Be a Builder: Introducing Twilio's brand refresh
Twilio has launched a brand refresh focused on its "Be a Builder" philosophy, emphasizing enhanced developer empowerment and improved documentation to support the creation of customized communication... solutions.
Customer Success Stories of Twilio Programmable Voice
iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google
Fresha, a beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This upgrade from tradition...al SMS to RCS has led to a 41.3% read rate on appointment messages and a 7.1% increase in customer reviews. Fresha's integration of Twilio's API has enabled seamless deployment of RCS, boosting customer trust and business growth.
Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Fresha, a global beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging powered by Twilio and Google. This upgrade from tra...ditional SMS to RCS has resulted in a 41.3% read rate on appointment messages and increased customer reviews by 7.1%. Twilio's API enabled Fresha to deploy RCS without code changes, improving engagement and customer trust.
Twilio's RCS Revolution: How Fresha's Success Story Validates a High-Growth Bet for ...
Twilio's Rich Communication Services (RCS) has significantly enhanced Fresha's customer engagement, increasing read rates and operational efficiency. This success story underscores Twilio's strategic... focus on RCS, bolstered by partnerships with telecom giants like Orange and Singtel. Twilio's RCS platform offers advanced features such as AI-driven chatbots and verified sender IDs, positioning it for substantial growth in the global RCS market.
Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment
Luisaviaroma, a leading fashion retailer, unified its customer data using Twilio Segment to overcome fragmented insights across web, mobile, and social channels. This enabled more precise marketing c...ampaigns and optimized ad spend, resulting in improved return on ad spend (ROAS) on Meta platforms and greater operational efficiency.
Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club's Fan Engagement strategy
Twilio partners with Chelsea Football Club to enhance fan engagement using Twilio Segment, offering personalized experiences and insights into the club's global fan base.
