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TRACK CRM
TRACK CRM CRM 4.35 366 reviewer insights

TRACK CRM: Property Management and Automation

Enterprise solution that connects all guest data points in one central location

TRACK CRM helps teams in hospitality automate property management tasks and manage operations. Teams use it to manage vacation rentals by replacing outdated systems to address operational challenges. They also standardize franchise property management with strong API integrations and customizable features. For example, a customer chose Track Property Management Software for its API integrations and flexible rollout. The phased implementation allowed smooth adoption across all locations.

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Seen most for

Reported results

Typical customer

Small and mid-size companies

100% of customer stories; 100% from hospitality.

What teams use TRACK CRM for

Explore TRACK CRM use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Also used for
Brett/Robinson Vacations Learning Management System
Emerging use
Resort Group Payment Gateways
Emerging use
Brett / Robinson Vacations Contact Center Software
Emerging use

Other use cases

TRACK CRM capabilities

Explore TRACK CRM capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses TRACK CRM

IndustriesAggregated usage insights
Hospitality: 97%Real Estate: 1%Transportation/Trucking/Railroad: 1%Hospital & Health Care: 1%
Company sizeAggregated usage insights
Small business: 63%Mid-market: 35%Enterprise: 2%
  • Small business63%
  • Mid-market35%
  • Enterprise2%

TRACK CRM customer stories

Results reported in published case studies.

Resort Group

Hospitality · Medium
−97% charge entry time

TrackPMS helped Resort Group automate manual tasks and cut charge entry time by 97%. The company replaced outdated workflows and reduced accounting bottlenecks. TrackPayments lowered inte...

TrackPMS helped Resort Group automate manual tasks and cut charge entry time by 97%. The company replaced outdated workflows and reduced accounting bottlenecks. TrackPayments lowered interchange fees and improved payment resolution. Staff now spend less time on manual work and more on guest service. Resort Group simplified accounting and improved transaction visibility with integrated tools.

Funtierland

Hospitality · Small

TrackPMS helped Funtierland manage over 50 vacation rentals near Disneyland. Before Track, the team used separate dashboards for each OTA, which slowed them down. With TrackPMS, TrackDist...

TrackPMS helped Funtierland manage over 50 vacation rentals near Disneyland. Before Track, the team used separate dashboards for each OTA, which slowed them down. With TrackPMS, TrackDistribution, and TrackCRM, Funtierland automated workflows and improved transparency. Trust accounting and automatic communications made daily work easier. The team now has more confidence to grow their business with Track.

Third Coast Vacations

Hospitality · Small

TrackPMS helped Third Coast Vacations upgrade from LiveRez to support rapid growth. The company needed a property management system that could handle more than 75 units and enable a 25% p...

TrackPMS helped Third Coast Vacations upgrade from LiveRez to support rapid growth. The company needed a property management system that could handle more than 75 units and enable a 25% portfolio increase in six months. Track delivered fast implementation, tool consolidation, and improved trust accounting. The solution also enhanced CRM, guest communication, and owner portals. Third Coast Vacations now operates with greater efficiency and is positioned for long-term expansion.

NW Comfy Cabins

Hospitality · Small

NW Comfy Cabins switched to TrackRevenue to improve revenue management for their 58 vacation rental properties. They needed a flexible solution that integrated with their tech stack and a...

NW Comfy Cabins switched to TrackRevenue to improve revenue management for their 58 vacation rental properties. They needed a flexible solution that integrated with their tech stack and allowed for dynamic pricing and guest-based rate adjustments. TrackRevenue was implemented in under two weeks, just before peak season. The team gained more control over pricing, reduced stress, and saw immediate revenue improvements. Owner Jeanie Bethel praised the platform's flexibility and fast, seamless transition.

Brett/Robinson Vacations

Hospitality · Medium
~−40% operational costs

Track helped Brett/Robinson Vacations cut operational costs by over 40%. The company manages about 1,800 properties and needed a flexible property management system. Track provided custom...

Track helped Brett/Robinson Vacations cut operational costs by over 40%. The company manages about 1,800 properties and needed a flexible property management system. Track provided custom API integrations, rate management tools, and call center features. Brett/Robinson used Track’s digital marketing services to improve industry-specific marketing. The partnership led to higher efficiency and better guest and owner experiences.

SkyRun

Hospitality · Medium

SkyRun, a franchise-based property management company with 45 franchisees, needed a scalable solution to replace their costly homegrown system. They chose Track Property Management Softwa...

SkyRun, a franchise-based property management company with 45 franchisees, needed a scalable solution to replace their costly homegrown system. They chose Track Property Management Software for its robust API integrations, trust accounting, and flexible rollout. The phased implementation enabled smooth adoption across all locations. SkyRun improved direct booking performance, streamlined distribution, and reduced operational costs. 86% of support tickets were resolved in under four days, boosting efficiency and consistency.

TRACK CRM activities

From 366 reviewer insights.

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Transaction Network Services (TNS) News

Company

TravelNet Solutions Rebrands as Track, Signaling a New Era of Smarter, More Connected Hospitality Operations

TravelNet Solutions has rebranded as Track to better align with its suite of hospitality technology products, including the TrackPMS property management system. The rebrand reflects the company's focus on providing data-driven solutions and AI-powered insights to enhance hospitality operations. Track aims to deliver greater visibility and control for its customers, emphasizing integration and automation in its offerings.

Product

New Feature: Integrated Owner ACH Payments

TrackPayments has introduced Integrated Owner ACH, a new feature that streamlines owner payouts by automating reconciliation and reducing transfer times to three days. This upgrade eliminates manual NACHA file uploads, enhances security with encrypted transactions, and is available at no extra cost to all TrackPayments users.

Product

New Feature: Adaptive MFA for Enhanced Account Security

Track Hospitality has introduced adaptive multi-factor authentication (MFA) to enhance security for its single-tenant SSO payment customers. This feature uses risk-based checks to ensure account protection with minimal workflow disruption. It is currently available for single-tenant SSO customers and will soon be extended to the entire Track portfolio.

Product

Expanded Guest Communications: Introducing VRBO Messaging

TNS Inc. has integrated VRBO Messaging into its Track platform, enhancing guest communication by centralizing messages from Airbnb, email, and VRBO. This integration aims to reduce operational friction, improve response times, and provide a seamless experience for hospitality businesses. The update is part of the TrackSuite portfolio, offering standardized workflows and a future-ready platform for efficient service delivery.

Transaction Network Services (TNS) Profile

Company Name

Transaction Network Services (TNS)

Company Website

https://www.tnsinc.com/

HQ Location

9900 Hemingway Avenue South Cottage Grove, Minnesota 55016

Employees

1001-5000

Social

Financials

M&A