Total Support HelpDesk Overview
Here’s the scoop on Total Support HelpDesk! We've gathered over 330 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Total Support HelpDesk, PhaseWare Tracker, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Total Support HelpDesk is right for your needs? Our Cuspera AI engine can evaluate how Total Support HelpDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Total Support HelpDesk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Communication Management
- Contact List Management
- Groups Management
Total Support HelpDesk can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls Website and E-Mail for these needs. As a solution, Total Support HelpDesk's capabilities include Ticketing.
Total Support HelpDesk Telecommunications Vertical is its biggest customer base.
Reviews
"...I highly recommend Resource Dynamics and TeleSupport Help Desk along with Go Global. . ...." Peer review by Jason I., CEO
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Total Support HelpDesk solved their Help Desk needs. Cuspera uses 330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Total Support HelpDesk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Communication Management , as the business use cases that they have been most satisfied while using Total Support HelpDesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.99/5 ★ |
"...I highly recommend Resource Dynamics and TeleSupport Help Desk along with Go Global. . ...." Peer review by Jason I., CEO |
| Knowledge Management with Website |
4.66/5 ★ |
"...Service Able to Export Reports to PDF Ability to add Customized Knowledge Base E-mail Notifications..." Peer review by Geremy F. |
| Communication Management with Phone Calls, E-Mail and Website |
4.68/5 ★ |
"...About Tele-Support HelpDesk Tele-Support HelpDesk is an on-premise help desk management system that offers inquiry tracking, call forwarding, escalation management and task management tools within a suite...." Peer review |
| tracking & monitoring communications |
4.64/5 ★ |
"...companies that offer customer service and need call and email tracking and helpdesk software...." Peer review from Resource Dynamics |
| sending & publishing communications |
3.82/5 ★ |
"...Keep your clients up-to-date with progress through a private customer portal by giving them access to viewing their inquiries (Inquiry Status Publisher)...." Resource Dynamics |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.99/5 ★ |
"...I highly recommend Resource Dynamics and TeleSupport Help Desk along with Go Global. . ...." Peer review by Jason I., CEO |
|
| Knowledge Management with Website |
4.66/5 ★ |
"...Service Able to Export Reports to PDF Ability to add Customized Knowledge Base E-mail Notifications..." Peer review by Geremy F. |
|
| Communication Management with Phone Calls, E-Mail and Website |
4.68/5 ★ |
"...About Tele-Support HelpDesk Tele-Support HelpDesk is an on-premise help desk management system that offers inquiry tracking, call forwarding, escalation management and task management tools within a suite...." Peer review |
|
| tracking & monitoring communications |
4.68/5 ★ |
| sending & publishing communications |
4.68/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 330 insights from peers and experts to help you assess how these Total Support HelpDesk use cases fit your Help Desk needs.
Popular Business Setting
for Total Support HelpDesk
Top Industries
- Telecommunications
- Information Technology and Services
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
Peers used Total Support HelpDesk to Enhance customer relationships and Acquire customers
Total Support HelpDesk Alternatives
Peer and Expert Opinion on Features
for Total Support HelpDesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (24) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (24) |
IT and Other Capabilities
for Total Support HelpDesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (119) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (119) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Total Support HelpDesk
Overall Risk Meter
Top Failure Risks for Total Support HelpDesk
Vendor Profile Details
Company Name
Resource Dynamics
Company Website
http://resource-dynamics.comHQ Location
935 Lakeview Pkwy, 105, Vernon Hills, IL 60061, US
Employees
NA
Social
Financials
NA
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