Latest News & Updates on Telus Trade Promotion Management

Telus has restructured its 5G+ plans exclusively for Quebec, introducing a new 5G+ Select category and reducing prices across its offerings. The 5G+ Complete Unlimited plan is now $65/month, while th...e 5G+ Complete Unlimited Explore plan is $85/month. The new 5G+ Select plan offers 100GB for $55/month, and the 5G Standard plan is priced at $55 for 60GB. These changes reflect a strategic pricing adjustment in the Quebec market.
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TELUS has expanded its Optik TV service to the Montreal and Quebec City areas, offering over 300 TV channels and popular streaming platforms. Customers can customize their entertainment lineup and be...nefit from bundling options with TELUS services like PureFibre Internet, Mobility, and SmartHome Security.
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TELUS has launched its Optik TV service in Ontario, offering a flexible television package that integrates live channels with major streaming services like Netflix and Disney+. This move aims to chal...lenge established competitors by allowing customers to change their channel and streaming lineup every 30 days, addressing consumer demand for more control and value in entertainment options.
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TELUS has expanded its Optik TV service to Ontario, offering over 450 sports and live TV channels, plus streaming services like Netflix and Disney+. Customers can bundle services monthly and must hav...e TELUS PureFibre Internet for access. The service aims to provide a seamless entertainment experience with flexible options.
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TELUS Digital is promoting its SMART CX service to address AI performance monitoring gaps in large enterprises. This initiative aims to enhance AI-driven customer interactions, positioning TELUS as a... key player in enterprise AI solutions. The focus is on improving call quality, compliance, and customer retention through advanced monitoring and consulting services.
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TELUS Digital and Ryan Strategic Advisory released a report highlighting the AI performance gap in enterprise customer experience (CX). The survey of 815 CX leaders reveals that while AI is widely de...ployed, only 32% use AI-powered quality assurance tools. TELUS Digital offers services to optimize AI deployment across contact centers, aiming to align AI investments with operational outcomes.
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TELUS Digital released its GenAI Safety Model Benchmark, analyzing 34 AI models for security vulnerabilities. The study highlights AI safety risks and suggests continuous, automated security testing ...to mitigate these risks. TELUS's Fuel iX Fortify tool aids enterprises in testing AI systems, emphasizing the need for layered defense techniques and ongoing risk assessment.
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Telus has launched the Sovereign AI Accelerator for Canadian startups, offering advanced AI capabilities on a high-performance computing platform powered by renewable energy. This initiative focuses ...on data sovereignty and secure AI development, aiming to strengthen Telus's role in AI infrastructure and foster relationships with early-stage AI companies.
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TELUS, in collaboration with Fibre Connect and Ledcor, is launching its PureFibre service in Calgary-Bonavista, offering internet speeds of 5 Gbps. This initiative aims to enhance connectivity and su...pport digital transformation in the region. The project involves extensive fibre-optic infrastructure, benefiting local residents and businesses with improved internet capabilities and supporting TELUS' 5G network.
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TELUS Communications, in collaboration with Fibre Connect and Ledcor, is set to launch its PureFibre services in Calgary - Bonavista, offering internet speeds up to 5 Gbps. This new fibre-optic infra...structure aims to enhance connectivity, support TELUS' 5G network, and provide sustainable, reliable internet to residents and businesses. The project involves over 250,000 meters of fibre construction and is part of TELUS' broader initiative to expand high-speed internet access across Alberta.
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TELUS Digital will demonstrate its real-time AI personalization engine at the Adobe Summit 2026. The showcase will highlight how generative AI and Adobe platforms transform contact center interaction...s into personalized digital journeys. TELUS Digital's session will focus on using real-time data triggers and agentic AI to enhance customer retention and loyalty, replacing legacy systems with advanced AI solutions.
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Telus has introduced the SmartEnergy For Good program in Ontario, offering low-income families access to SmartEnergy technology at a subsidized rate. The initiative includes a smart thermostat, energ...y-monitoring plugs, and professional installation, aiming to cut energy costs by 15% and support emissions reduction. Telus plans to expand the program to other provinces later this year.
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TELUS launches SmartEnergy for Good across Ontario

TELUS Unveils new Smart Home AI Assistant With Generative UI to Unify ...

Telus is launching a generative AI smart-home assistant for its SmartHome+ customers. This assistant unifies over 2000 device models into a single interface, enhancing user experience by processing v...oice, images, and sensor feeds in real time. It offers features like internet management and automation, aiming to simplify smart home interactions and improve connectivity.
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TELUS has launched a smart home AI assistant with generative UI and partnered with Xanadu Quantum Technologies to develop quantum computing infrastructure in Canada. These initiatives expand TELUS's ...offerings beyond traditional telecom services, leveraging its network and data capabilities. The focus is on integrating these platforms with existing services and monitoring adoption and financial impacts.
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TELUS has launched an AI-powered smart home assistant featuring Generative UI, designed to unify over 2,000 connected devices into a single platform. This assistant simplifies device management and e...nhances user interaction through real-time AI processing and dynamic interfaces. The launch marks TELUS's strategic expansion into AI-driven smart home solutions, aiming to capture growth in the IoT and home automation markets.
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Telus has introduced the Telus SmartHome Assistant, an AI-powered platform designed to streamline smart home management by integrating over 2,000 device models into a single app. This assistant, avai...lable to Telus SmartHome+ subscribers, uses generative AI for custom interfaces and supports voice commands and video feeds. It aims to simplify home automation with features like internet management and screen time controls.
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TELUS has launched its SmartHome Assistant, featuring a Generative UI, to unify control of connected home devices. This AI-driven platform aims to enhance user experience and strengthen TELUS's marke...t position in the smart home sector. The launch reflects a broader industry trend of integrating AI to improve customer engagement and service consolidation.
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TELUS and Fortanix have introduced a Confidential AI solution built on NVIDIA infrastructure, enabling secure AI deployment on sensitive data with cryptographic proof of data protection. This innovat...ion, unveiled at NVIDIA GTC 2026, leverages TELUS' Sovereign AI Factory to ensure data remains encrypted throughout AI processing, crucial for sectors like healthcare and finance. The solution uses cryptographic attestation to verify secure environments, ensuring data privacy and compliance.
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TELUS has launched the world's first smart home AI assistant, the TELUS SmartHome Assistant, featuring a Generative UI. This innovation unifies over 2,000 device models into a single intelligent inte...rface, enhancing the smart home experience by addressing fragmented user experiences. Available to SmartHome+ customers, it offers real-time dynamic interfaces and internet management capabilities, transforming homes into cohesive, connected environments.
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TELUS has launched the SmartHome AI Assistant with Generative UI, unifying over 2,000 device models into a single interface. This innovation addresses fragmented user experiences in smart homes and i...s available to SmartHome+ customers. The assistant offers real-time processing and personalization, with upcoming features for internet management and device automation.
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TELUS has launched Confidential AI in Canada, collaborating with Fortanix to enhance data security and privacy. This initiative aims to provide robust AI solutions while ensuring data confidentiality... for Canadian businesses.
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TELUS Digital's study, "The Robustness Paradox," reveals that persona prompting in AI models can lead to shifts in moral judgments, posing risks for enterprises. The research highlights the importanc...e of model selection, testing, and monitoring, especially in high-impact areas like finance and healthcare. TELUS Digital emphasizes ongoing AI governance to manage these risks effectively.
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TELUS Digital will showcase its AI-driven customer experience and network optimization solutions at Mobile World Congress 2026. Key offerings include the Fuel iX platform, which processed over 2 tril...lion AI model tokens in 2025, and solutions like Fuel iX Agent Trainer and Fortify. These innovations aim to transform AI pilots into scalable deployments, enhancing telecom operations and customer experiences.
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TELUS Digital will showcase its AI-driven customer experience and network optimization solutions at Mobile World Congress 2026. The company will demonstrate its Fuel iX platform, which processed over... 2 trillion AI model tokens in 2025, highlighting its capability to transform AI pilots into scalable deployments. Key solutions include the Fuel iX Agent Trainer and Fuel iX Fortify, aimed at enhancing telecom operations and customer interactions.
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TELUS acquired new 3800 MHz spectrum licenses in British Columbia and Alberta for $317.6 million. This acquisition supports TELUS' 5G growth strategy, enhancing network quality and speed for Canadian...s. The spectrum will aid in deploying advanced 5G applications, including public safety communications and AI services, while maintaining TELUS' fiscal discipline.
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TELUS Digital launched Fuel iX Fortify, an automated red-teaming application for AI systems. It helps enterprises identify vulnerabilities in generative AI by simulating real-world attacks. The tool ...is designed for both technical and non-technical users, offering features like actionable reporting and seamless integration. A Canadian health authority reduced testing time by 97% using Fortify for its chatbot.
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TELUS launched the Email Protection Service Advanced, offering a 99.7% phishing protection rate. Powered by Check Point's Harmony technology, it provides real-time scanning and zero-day threat protec...tion for email and collaboration platforms like Microsoft 365 and Slack. This cloud-native solution integrates seamlessly with existing security infrastructure, enhancing cybersecurity for Canadian businesses.
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TELUS provides wholesale wireless to support Cogeco's mobility launch ...

TELUS has released AI-powered updates for its Consumer Goods solutions, including TELUS TPM Global, Retail Execution, and RGM Analytics. These enhancements feature a first-to-market AI assistant, Goo...gle Cloud-powered analytics, and advanced retail execution capabilities. The updates aim to optimize trade spend, maximize sales performance, and provide data-driven insights for consumer goods companies in the UK.
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Telus is leading the design and construction of a high-speed fibre-optic internet network in the Thompson-Okanagan region, funded by a $63 million joint investment from federal and provincial governm...ents. The project aims to enhance connectivity for nearly 4,000 households across 50 rural and Indigenous communities, improving emergency response, public safety, and economic growth.
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Telus is investing $8 billion in Québec by 2030 to enhance connectivity and support AI leadership. This investment is part of a broader $66 billion commitment across Canada, focusing on network infr...astructure expansion, AI capabilities, and economic growth. The initiative includes building new cell towers, expanding 5G services, and supporting AI infrastructure through the TELUS Sovereign AI Factory.
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TELUS is launching the Aging in Place Innovation Summit to find technology partners for developing solutions that support seniors living independently. The summit aims to integrate new innovations in...to TELUS' platforms, enhancing care for seniors and their caregivers across Canada. Selected partners will collaborate with TELUS to scale these solutions nationwide.
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TELUS has launched a national search for technology partners through its Aging in Place Innovation Summit, aiming to enhance home-based care for seniors in Canada. The summit, scheduled for July 9, 2...026, invites HealthTech companies to collaborate with TELUS in developing solutions that support seniors' independence and dignity. Selected partners will integrate into TELUS' platforms, expanding care solutions nationwide.
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Albion and Tecnotree have partnered to develop a next-generation Value-Added Services (VAS) platform for TELUS in North America. This collaboration aims to enhance TELUS's service offerings by integr...ating advanced technology solutions from both companies.
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TELUS and L-SPARK have launched the Sovereign AI Accelerator to support Canadian startups in developing advanced AI solutions. This initiative provides participants access to Canada's fastest AI supe...rcomputer and business advisory support, aiming to enhance their market readiness and global competitiveness in AI. The program underscores TELUS's commitment to strengthening Canada's AI ecosystem.
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Telus and L-Spark have launched a national AI accelerator to support Canadian startups in developing AI technologies. This initiative provides startups with access to Telus' AI computing center and L...-Spark's advisory support, aiming to enhance their go-to-market strategies and investment readiness. The program targets startups in sectors like retail, healthcare, and robotics, offering compute credits and infrastructure access to foster growth while retaining technology within Canada.
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Powerfleet and TELUS have launched Vision 360 Plus, an AI-powered video SaaS solution, to enhance operational visibility and driver safety. This partnership leverages TELUS' connectivity and Powerfle...et's AI-driven video solutions to expand their reach in North America, aiming to boost recurring revenue and customer engagement.
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Telus, in partnership with Fibre Connect and Ledcor, is expanding its PureFibre services to Calgary-Bonavista, enhancing internet speeds and connectivity. This initiative aims to provide 1.5 Gbps spe...eds to residents and businesses, supporting Telus' goal to deliver reliable, high-speed internet across Canada. The project involves constructing over 250,000 meters of fibre infrastructure, which will also bolster Telus' 5G network.
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TELUS and Fortanix have launched a Confidential AI solution, leveraging NVIDIA infrastructure, to enable secure AI deployment on sensitive data within Canada. This solution uses confidential computin...g to maintain data encryption during AI processing, ensuring compliance and privacy for regulated sectors like healthcare and finance. The solution is available through the TELUS Sovereign AI Factory.
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TELUS and Fortanix have partnered to introduce Confidential AI to Canada, leveraging Nvidia's confidential computing technology. This collaboration aims to enhance data privacy and security in AI app...lications. Additionally, TELUS is working with Xanadu to advance quantum data center infrastructure in Canada, focusing on developing sovereign quantum computing capabilities.
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TELUS and Fortanix have partnered to enhance data security by introducing confidential computing solutions. This collaboration aims to provide businesses with advanced encryption technologies, ensuri...ng data privacy and protection.
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TELUS and Fortanix have partnered to launch a Confidential AI solution in Canada, utilizing NVIDIA Confidential Computing. This solution encrypts sensitive data during AI processes within the TELUS S...overeign AI Factory, targeting sectors like healthcare, finance, and government. Fortanix contributes secure key management features to the offering.
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Telus and Fortanix have partnered to introduce a Confidential AI solution in Canada, leveraging NVIDIA's Confidential Computing. This solution allows organizations to securely train and deploy AI on ...sensitive data, ensuring cryptographic proof of protection. It is particularly beneficial for regulated sectors like healthcare and finance, providing a secure environment for AI processing while maintaining data privacy and compliance.
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TELUS and AST SpaceMobile have partnered to deliver satellite-powered cellular services across Canada, enhancing connectivity in remote areas. TELUS will invest in satellite infrastructure and become... an equity shareholder in AST SpaceMobile. This collaboration aims to eliminate connectivity gaps using AST's LEO satellite constellation and TELUS' network, allowing customers to use their existing smartphones without special equipment.
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TELUS and AST SpaceMobile have formed a partnership to provide space-based cellular broadband connectivity across Canada. This collaboration will enable TELUS customers to use satellite-powered text ...messaging, voice calls, and data services in remote areas using their existing smartphones. TELUS will invest in satellite infrastructure and become an equity shareholder in AST SpaceMobile, with services expected to launch in late 2026.
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TELUS Health and Abu Dhabi Health Data Services (ADHDS) of M42 have formed a strategic partnership to introduce AI-powered employee wellbeing solutions in the UAE. The collaboration aims to enhance w...orkplace productivity and engagement through a comprehensive Employee Assistance Program. This initiative will leverage TELUS Health's global expertise and M42's digital health capabilities to deliver personalized, culturally attuned healthcare solutions.
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TELUS and Qohash have formed a strategic partnership to integrate Qohash's Qostodian data security technology into TELUS' Fuel iX generative AI platform. This collaboration enhances data protection, ...offering real-time visibility and control over sensitive data within AI workflows. The partnership strengthens TELUS' position in AI by providing secure, sovereign AI infrastructure, crucial for sectors like healthcare and finance.
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TELUS and kini mobile have partnered to launch Pinoy Plans, new prepaid mobile plans for the Filipino-Canadian market. These plans, utilizing TELUS' 5G network, offer dual Philippine-Canadian connect...ivity, free international calls, and unique rewards, catering to Filipinos living in Canada. The plans are available as eSIM and physical SIM through kini mobile's channels.
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Telus has formed a 10-year strategic partnership with Google Chrome Enterprise to enhance productivity and security. This collaboration focuses on digital transformation, enabling Telus to migrate le...gacy systems to the cloud, integrate AI for efficiency, and reduce IT support tickets by 30%. The partnership aims to position Telus as a leader in browser-centric enterprise solutions.
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TELUS and League have partnered to enhance Canadian healthcare through a sovereign AI infrastructure. This collaboration will leverage TELUS's secure, high-performance infrastructure to support Leagu...e's AI-driven healthcare platform, improving patient outcomes and data privacy. The initiative aims to deliver personalized healthcare solutions while adhering to Canadian data regulations.
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TELUS has partnered with FreeTelecom to launch the FreeTelecom Dual Plan, a mobile service allowing users to access both Korean and Canadian networks on a single device. This service, built on TELUS'... network, targets Korean residents and travelers in Canada, offering cost-effective international connectivity and features like Korean banking authentication.
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Telus and OpenText have collaborated to launch a new AI cloud solution for Canadian businesses, utilizing Telus' AI data centers in Rimouski and Kamloops. This enterprise-ready solution, featuring to...ols like Aviator AI, allows companies to leverage AI-powered search and summarization while keeping data stored within Canada. The new tools will be available in September.
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TELUS Agriculture & Consumer Goods and Welch's have formed a 10-year partnership to enhance food industry compliance and supply chain transparency. This collaboration will leverage TELUS's agricultur...al technology and analytics to automate compliance validation and improve traceability for Welch's extensive network of grape growers. The initiative aims to set new standards in food security and regulatory compliance, supporting Welch's global market presence.
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Telus is investing over $8 billion in Qubec by 2030 to enhance its network infrastructure and operations. This is part of a broader $66 billion investment across Canada to boost connectivity, innovat...ion, and economic growth. The initiative includes expanding 5G and PureFibre networks, supporting AI and environmental sustainability, and fostering community development through various programs.
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TELUS plans to invest $66 billion in Canada by 2030 to enhance connectivity, support AI leadership, and drive economic growth. The investment includes expanding 5G and fibre networks, building AI inf...rastructure, and redeveloping corporate buildings into residential housing. TELUS aims to strengthen Canada's technological independence and improve digital economy productivity.
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Telus reported Q1 2026 earnings with $3.65 billion in revenue, a 3.8% increase year-over-year, but below the Zacks Consensus Estimate of $3.72 billion. EPS was $0.17, slightly missing the consensus e...stimate. Key metrics included net additions in mobile phones and internet, with notable performance in connected devices. Telus's stock has returned +9.5% over the past month, despite a Zacks Rank #4 (Sell).
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Telus reported a decline in first-quarter profit and revenue, citing intense competition and market unpredictability. The company is focusing on AI-driven strategies to boost revenue, with plans to e...xpand AI data centers. CEO Darren Entwistle highlighted AI as a key growth area, aiming for $2 billion in revenue by 2028. CFO Doug French will retire on June 30, with Gopi Chande succeeding him.
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TELUS reported its Q1 2026 financial results, highlighting a 1% growth in consolidated service revenue and stable adjusted EBITDA of $1.8 billion. The company achieved significant customer growth, ad...ding 262,000 mobile and fixed connections. TELUS Health saw an 11% increase in service revenue and adjusted EBITDA. The company reaffirmed its 2026 financial targets and continues to focus on strategic partnerships and deleveraging.
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Telus CEO Darren Entwistle, in his final earnings call, highlighted the company's strategic shift towards AI, targeting $2 billion in AI revenue by 2028, up from $800 million. The company is leveragi...ng partnerships with NVIDIA and converting legacy data centers into AI infrastructure. Telus Health also showed growth, with plans for strategic partnerships to enhance monetization. The focus is on AI and health as key growth drivers beyond traditional telecom.
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TELUS Corporation reported strong financial and operational results for Q4 2025, with significant customer growth and robust performance across its segments. The company achieved a 9% growth in basic... EPS and a 12% increase in net income attributable to common shares. TELUS Health expanded its global reach, covering 161 million lives, and announced a strategic initiative with M42's Abu Dhabi Health Data Services. TELUS Digital's AI capabilities generated $800 million in revenue, with plans to reach $2 billion by 2028.
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TELUS Digital reported a 7% revenue increase in Q2 2025, driven by existing and new client growth, despite a net loss of $272 million due to a $224 million goodwill impairment. The company continues ...to focus on AI and data solutions, with an emphasis on cost optimization and digital transformation, while maintaining its full-year outlook for 2025.
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TELUS Q2 Earnings Down Y/Y, Revenues Up on Solid Health Unit

TELUS reported its Q2 2025 financial results, highlighting a 2% increase in operating revenues to $5.1 billion, driven by growth in its TTech and TELUS Health segments. The company achieved a net cus...tomer addition of 198,000 and saw a 16% revenue increase in TELUS Health. TELUS also announced a $1.26 billion agreement with La Caisse for a 49.9% stake in its wireless tower operator, Terrion, to monetize its infrastructure and reduce debt.
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TELUS reported a 2% revenue increase in Q2 2025, driven by TELUS Health's 16% growth. Despite a 5% rise in telecom subscribers to 20.5 million, mobile ARPU fell by 3.3%. Capital expenditures decrease...d by 2% due to reduced spending in TELUS Technology Solutions. The company continues to focus on broadband, 5G, and digital capabilities.
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Victor Dodig has officially begun his role as President and CEO of Telus, succeeding Darren Entwistle, who retired after 26 years. Dodig, previously CEO of CIBC, joined Telus as CEO Designate in May ...2026. His appointment was part of a planned transition announced earlier in the year.
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TELUS announced the retirement of CFO Doug French, effective June 30, 2026, after a 30-year career. Gopi Chande, currently CFO of TELUS Digital and TELUS Health, will succeed him on July 1, 2026. Cha...nde brings extensive financial expertise and leadership experience, ensuring a smooth transition and continued strategic focus for TELUS.
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TELUS has been recognized as one of the world's most sustainable companies by TIME Magazine and Corporate Knights. This recognition highlights TELUS' commitment to sustainability, including achieving... climate targets ahead of schedule, using 96% renewable electricity, and planting over 26 million trees. TELUS continues to integrate sustainability into its business strategy, enhancing its operational resilience and creating long-term value.
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TELUS has been recognized by Opensignal as Canada's most-awarded wireless network, highlighting its commitment to superior network services and customer experiences. The company received ten accolade...s in Opensignal's February 2026 report, underscoring its leadership in 5G coverage, download speeds, and network reliability.
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TELUS Rewards has been recognized with three first-place honors at the 2026 Loyalty360 Awards, including the 360-Degree Brand Award, for its enhanced customer loyalty program. The program offers over... $400 in annual value through new perks and partnerships, including Skip and Turo, and health services like TELUS Health MyCare and MyPet.
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Telus received three first-place awards at the Loyalty360 awards for its customer loyalty programs. The company tied with PetSmart for Corporate Social Responsibility and Loyalty, won the Customer Lo...yalty Strategy category, and tied with Cava in the 360-Degree Brand category.
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TELUS Rewards has been globally recognized with three first-place honors at the 2026 Loyalty360 Awards, including the 360-Degree Brand Award. The program now offers expanded perks, including partners...hips with Skip and Turo, and access to TELUS Health MyCare and MyPet services, enhancing value for TELUS customers.
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TELUS Recognized With Top Honours in Ten Categories in Opensignal's ...

Telus has been recognized in the latest Opensignal Mobile Network Experience Report, securing top positions in 10 categories, including eight joint awards and two outright wins. The company tied with... Bell for the fastest overall download speed and with Rogers for consistent quality and reliability.
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Opensignal has named TELUS as Canada's most awarded mobile network in its February 2026 report. TELUS excelled in ten categories, including 5G coverage and gaming experience, demonstrating its leader...ship in mobile network services. CEO Darren Entwistle highlighted TELUS's commitment to engineering excellence, which has resulted in unmatched network reliability and performance.
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Telus leads in Opensignal's Canadian mobile network experience report, securing 10 awards, including joint wins with Rogers in video and gaming experiences. Telus excels in 5G gaming with a score of ...90.1 and ranks second in 5G download speed at 170.4Mbps. Telus and Bell are top in coverage, scoring 9.5/10. Telus customers spend the most time on 5G, despite lower availability compared to Rogers.
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Telus has been recognized as Canada's most awarded network by Opensignal, receiving top honors in ten categories, including 5G Gaming Experience and Time on 5G. This accolade highlights Telus's leade...rship in network quality, coverage, and reliability, solidifying its position as a top carrier in Canada. CEO Darren Entwistle emphasized Telus's commitment to superior service and its impact on health, education, and the economy.
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TELUS has been recognized as Canada's most awarded network by Opensignal, receiving top honors in ten categories, including 5G Gaming Experience and Time on 5G. This achievement highlights TELUS's le...adership in network quality, coverage, and reliability, offering exceptional 5G experiences across Canada.
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TELUS has been recognized by Opensignal as Canada's most awarded network, achieving top honors in ten categories, including 5G Gaming Experience and Time on 5G. This accolade highlights TELUS' superi...or mobile network quality and 5G coverage across Canada.
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TELUS Sovereign AI Factory has been recognized as Canada's fastest and most powerful supercomputer by the TOP500 list, ranking 78th globally. This achievement highlights TELUS's commitment to advanci...ng Canadian technology and providing world-class computational power. The supercomputer, powered by NVIDIA H200 GPUs and designed with HPE, supports AI, healthcare, climate modeling, and network optimization.
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TELUS Digital has been recognized as a Leader in the Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment for the seventh consecutive year. The report highlights TELUS Digital's ...leadership in end-to-end CX transformation, supported by its proprietary Fuel iXTM AI platform and Agentic AI Accelerator program. The company is noted for its global talent and diversified service portfolio, enhancing customer experiences across 30 countries.
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TELUS Wins OneTrust Innovation Award for Pioneering Data Governance Program

Telus is investing $15 billion in British Columbia by 2030 to enhance its network infrastructure, part of a broader $66 billion national commitment. This investment aims to expand Telus PureFibre con...nectivity, advance AI capabilities, and support rural and Indigenous communities. The initiative will also focus on environmental sustainability, housing redevelopment, and strengthening Canada's digital economy.
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TELUS Digital is expanding its operations into the Asia-Pacific region and Argentina, indicating a strategic move to increase its global presence and market reach.

TELUS Digital expands its global footprint by establishing new operations in Asia-Pacific and Argentina. This expansion enhances TELUS Digital's capabilities in AI-powered customer experience, AI dat...a services, and trust and safety solutions. The company now operates in 35+ countries, supporting multilingual AI systems and digital CX delivery, and aims to meet the growing demand for AI services across diverse markets.
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Vandalism has damaged Telus fibre infrastructure, disrupting services in northwest British Columbia.

Telus experienced a service outage in northern B.C. due to vandalism, affecting internet, TV, home phone, and wireless services. The damage was caused by vandals cutting through fibre lines while att...empting to steal copper cables. Emergency roaming was activated, and Telus is working to restore services with specialized equipment. An RCMP investigation is underway.
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Telus experienced a major service outage in northwest B.C. due to attempted copper cable theft, affecting internet, phone, and emergency services. The outage, which began early Monday, disrupted busi...nesses and communication until service was restored by evening. Telus used another carrier for emergency calls, but data and internet remained unavailable. The incident highlights ongoing issues with copper theft impacting telecommunications.
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TELUS showcased its leadership in AI ethics at the UN AI for Good Global Summit 2025. The company emphasized responsible AI development, integrating Indigenous intelligence, and fostering transparenc...y and accountability. TELUS highlighted its achievements, including ISO 31700-1 certification and participation in the Hiroshima AI Process. The summit underscored TELUS' commitment to ethical innovation and advancing human wellbeing through technology.
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Telus and its subsidiary Koodo are requiring customers to switch from credit card payments to pre-authorized bank payments to maintain their autopay discount. This change, effective from October, aim...s to reduce credit card fee expenses. Customers must update their payment methods to continue receiving the discount, as Telus discontinues the $5 monthly promotional discount for credit card autopay.
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TELUS Digital has opened its first Middle East office in Dubai, marking its expansion into the region. The new office will serve as a hub for delivering digital strategy, AI-powered automation, and c...ustomer experience modernization. This move aligns with the growing demand for digital transformation in the Gulf region, supported by significant investments in AI infrastructure.
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