Talkative has introduced LLM Chatbot Evaluations, a new feature that automatically assesses chatbot interactions, highlighting potential issues. This feature assigns grades to interactions, allowing ...users to easily identify problematic conversations. Available under the Evaluations tab, it offers 100 free evaluations per month, helping businesses improve chatbot performance efficiently.
Talkative has introduced Voice AI Test Runs in beta, a feature enabling automated testing of voice AI agents against custom scenarios. This tool allows users to simulate customer interactions, assess... bot responses, and ensure consistent performance post-configuration changes. It aids in validating updates and maintaining system stability by providing detailed interaction summaries and performance grades.
Talkative has released DTMF support for its Voice AI, enabling the processing of digits entered via a customer's dial pad. This update allows for hybrid voice and IVR-style journeys, offering more fl...exibility in customer interactions. The feature enhances the Voice AI experience by allowing both spoken and keypad inputs, improving customer engagement and reducing friction in voice interactions.
Talkative has introduced Voice AI Pronunciation Dictionaries, allowing users to customize how their Voice AI pronounces specific words and phrases. This feature enhances the spoken AI customer experi...ence by enabling custom pronunciations and substitutions, particularly for brand-specific or uncommon terms. It is available for all Talkative customers using Speech-to-Text-to-Speech configurations.
Talkative Product Updates | New Knowledge Base UI (Beta)
Talkative has launched a new user interface for its AI Knowledge Base, now in beta. The update offers a streamlined view for managing the Knowledge Base, monitoring performance, and refining AI respo...nses. It includes a new prompt builder for enhanced chatbot control, improving user experience by consolidating tools into one interface.
