Switchfly Loyalty: Product updates, Customer stories, and Insights | 2026 Cuspera

Switchfly helped a major Rewards & Recognition platform boost employee engagement by adding travel rewards. The platform faced low redemption rates with traditional catalogs. After integrating Switch...fly's travel and experience rewards, including AI-powered recommendations and global inventory, employee engagement and reward redemption improved. Employees chose experiences that matched their personal interests, leading to higher satisfaction.
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Switchfly helped a major customer loyalty brand cut breakage rates by $2.5 million in under six months. The brand faced low engagement due to unspent rewards and needed a better redemption option. Sw...itchfly integrated a travel rewards platform, offering global travel inventory and AI-powered recommendations. Members could now redeem points for flights, hotels, and activities. This boosted engagement and delivered real value to the loyalty program.
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Switchfly used its AI-powered personalized hotel recommendations to help rewards travelers find better hotel matches. The solution led to a 23% increase in hotel booking conversions. Customers using ...the similar hotels feature reviewed nearly three times more hotel options. They also spent five more minutes on the platform. Personalization improved customer engagement and loyalty.
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