Subiz: Product updates, Customer stories, and Insights | 2026 Cuspera

Subiz helped Gotravel respond to customers three times faster. Gotravel is a leading travel company in Ho Chi Minh City. They had trouble managing many messages from Facebook and their website. Subiz... let them answer all questions in real time, often within 10 seconds. The Rules feature sent chats to the right staff, making support quick and easy. After using Subiz, visitors stayed longer on the website and were happier with the fast support.
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Subiz live chat helped Xwatch support over 15,000 customers each month. Xwatch used Subiz to improve online sales and customer service. The team used features like chat tagging and answer libraries t...o respond faster. Online sales grew to 28-30% of total revenue thanks to effective website chat. Xwatch has 13 stores and over 200,000 customers in Vietnam.
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Subiz helped GSB increase their website conversion rate by up to 8 times. GSB used Subiz features like live chat, smart popups, and chat triggers to engage visitors. The solution allowed GSB to track... visitor IPs and reduce ad click fraud. Customer support and sales became faster and easier. GSB shared the benefits of Subiz with nearly 500 of their students.
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Giaytot.com used Subiz Live Chat to improve online sales. They faced problems with product search and high cart abandonment. Subiz helped them talk to website visitors and give personal advice. After... using Subiz, their online sales grew by 32%. Their conversion rate went up by 10.3%. More customers got help online and visited showrooms, increasing by 20%. Customer satisfaction also improved.
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FPT Shop used Subiz Live Chat to help customers faster. Before, their website had many questions that the comment feature could not handle quickly. With Subiz, FPT Shop answered all customer question...s in just 10 seconds. They used real-time chat, survey forms, and API triggers to manage chat flow. As a result, time on site increased and successful orders grew by 23%. Customers were happier with the fast support.
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