Subiz Overview

Subiz centralizes customer interactions across multiple platforms, including websites, Facebook, Messenger, Zalo, Instagram, Email, Google Business, and call centers. This live chat solution is designed for diverse sectors such as education, healthcare, finance, technology, retail, and more. Businesses can manage all customer messages from a single screen, enhancing communication efficiency. Subiz is particularly beneficial for teams needing to streamline customer engagement across various digital channels, ensuring no interaction is missed. Its versatility makes it suitable for industries ranging from automotive to e-commerce, supporting tailored customer service strategies.

Use Cases

Customers recommend Engagement Management, Communication Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Subiz.

Other use cases:

  • Capturing Leads
  • Advertisement
  • Generation Of New Leads
  • Workflow Management
  • Lead Nurturing
  • Customise Loyalty Program
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Subiz.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
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Subiz Use-Cases and Business Priorities: Customer Satisfaction Data

Subiz works with different mediums / channels such as Chat. Offline. and Point Of Sale.

Subiz's features include Widgets. and Subiz support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Subiz analytics capabilities include Analytics, and Custom Reports.

Reviews

"...our revenue has been increased by 30% in 2 months by advertising on Gg ads and using Subiz Live Chat to interact with customers...." Peer review by CCLI 113

Subiz, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Subiz is a platform for businesses to manage customer communication across marketing, sales, and support. Customer interactions are streamlined through segmentation and personalized care.

Popular Business Setting

for Subiz

Top Industries

  • Entertainment
  • Sports
  • Marketing and Advertising

Popular in

  • Small Business

Subiz is popular in Entertainment, Sports, and Marketing And Advertising and is widely used by Small Business,

Comprehensive Insights on Subiz Use Cases

What benefits does Subiz offer for Engagement Management?

What makes Subiz ideal for Communication Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Subiz solved their Live Chat needs. Cuspera uses 106 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Retail

CASE STUDY FPT Shop

FPT Shop used Subiz Live Chat to help customers faster. Before, their website had many questions that the comment feature could not handle quickly. With Subiz, FPT Shop answered all customer question...s in just 10 seconds. They used real-time chat, survey forms, and API triggers to manage chat flow. As a result, time on site increased and successful orders grew by 23%. Customers were happier with the fast support.

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Retail

CASE STUDY Xwatch

Subiz live chat helped Xwatch support over 15,000 customers each month. Xwatch used Subiz to improve online sales and customer service. The team used features like chat tagging and answer libraries t...o respond faster. Online sales grew to 28-30% of total revenue thanks to effective website chat. Xwatch has 13 stores and over 200,000 customers in Vietnam.

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Retail

CASE STUDY Giaytot.com

Giaytot.com used Subiz Live Chat to improve online sales. They faced problems with product search and high cart abandonment. Subiz helped them talk to website visitors and give personal advice. After... using Subiz, their online sales grew by 32%. Their conversion rate went up by 10.3%. More customers got help online and visited showrooms, increasing by 20%. Customer satisfaction also improved.

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Hospitality

CASE STUDY Gotravel

Subiz helped Gotravel respond to customers three times faster. Gotravel is a leading travel company in Ho Chi Minh City. They had trouble managing many messages from Facebook and their website. Subiz... let them answer all questions in real time, often within 10 seconds. The Rules feature sent chats to the right staff, making support quick and easy. After using Subiz, visitors stayed longer on the website and were happier with the fast support.

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Education

CASE STUDY GSB

Subiz helped GSB increase their website conversion rate by up to 8 times. GSB used Subiz features like live chat, smart popups, and chat triggers to engage visitors. The solution allowed GSB to track... visitor IPs and reduce ad click fraud. Customer support and sales became faster and easier. GSB shared the benefits of Subiz with nearly 500 of their students.

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lightning

Peers used Subiz for engagement management and communication management

Subiz Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.39/5 ★

Read Reviews (2)
Custom Reports

3.12/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.39/5 ★

Read Reviews (2)
Custom Reports

3.12/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Subiz

Top Failure Risks for Subiz

Sunshine Group JSC Profile

Company Name

Sunshine Group JSC

Company Website

https://subiz.com.vn/

Year Founded

2013

HQ Location

Level 6, Kailash Building, Lane 92, Tran Thai Tong Street, Dich Vong Hau Ward, Cau Giay Distirct, Hanoi, Vietnam

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE