Sprinklr Social Overview
This is a summary of the comprehensive capabilities and benefits of Sprinklr Social based on over 3458 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sprinklr Social, Meltwater Social Media Analytics, Statusbrew, Hearsay Platform, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sprinklr Social is right for your needs? Our Cuspera AI engine can evaluate how Sprinklr Social fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sprinklr Social supports business activities such as:
- Social Media Management
- Communication Management
- Engagement Management
- Content Management
- Advertisement
Sprinklr Social can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Improve Digital And Social Presence, Build Brand Awareness, Improve Brand Engagement, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Sprinklr Social's capabilities include Dashboard, Personalization, Live Monitoring, etc.
Sprinklr Social was founded in 2009. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us. " - Manolo Winkler
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Sprinklr Social.
Use Cases
Peers recommend Social Media Management , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Sprinklr Social.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
4.84/5 ★ |
"...This is the best as-a glance monitoring social software I have used...." Peer review by Lindsay O |
| social media analytics |
4.54/5 ★ |
"...Content management and social media reporting...." Peer review by Nathan M |
| engaging on social media |
4.94/5 ★ |
"...I love the way this software parses out the social media posts from our patients and allows us to quickly assign and route them as appropriate...." Peer review by Zach H, Business Support Representative |
| scheduling post to social media |
4.94/5 ★ |
"...We can easily see how our pages are performing across all social networks and share content easily with other markets...." Peer review by Steven E, Director of Communications |
| monitoring social media |
4.94/5 ★ |
"...There are so many ways to monitor and track social data...." Peer review by Agency |
| managing social media account |
4.85/5 ★ |
"...I also love all the different reporting tools and how I can create a custom dashboard for my various social media accounts...." Peer review by Nicki S |
| Communication Management with Social Media |
4.24/5 ★ |
"...I love how there are so many features to publish content with so many pages...." Peer review by Lorenzo G, Content Marketing and Community Manager, Marketing and Advertising |
| sending & publishing communications |
4.02/5 ★ |
"...easy!. Sprinklr makes it super easy to plan, implement, design & run any new program / process weather it's for Social Care / Proactive publishing...." Peer review by Internal Consultant |
| tracking & monitoring communications |
4.90/5 ★ |
"...By letting the user set tags and define criteria for every post you can keep track of your social activity in a way that makes sense for you...." Peer review by Anna H |
| Engagement Management with Social Media |
4.78/5 ★ |
"...We're seeing positive engagement with our customer interactions, with some noticeable deflection from our traditional support channels (eg. phones and emails)...." Peer review by Administrator |
| engaging and following up |
4.73/5 ★ |
"...The reporting/engagement tools are extremely helpful in painting a full picture of social performance and metrics...." Peer review by Agency |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
4.84/5 ★ |
"...This is the best as-a glance monitoring social software I have used...." Peer review by Lindsay O |
|
| social media analytics |
4.84/5 ★ |
| engaging on social media |
4.84/5 ★ |
| scheduling post to social media |
4.84/5 ★ |
| monitoring social media |
4.84/5 ★ |
| managing social media account |
4.84/5 ★ |
| Communication Management with Social Media |
4.24/5 ★ |
"...I love how there are so many features to publish content with so many pages...." Peer review by Lorenzo G, Content Marketing and Community Manager, Marketing and Advertising |
|
| sending & publishing communications |
4.24/5 ★ |
| tracking & monitoring communications |
4.24/5 ★ |
| Engagement Management with Social Media |
4.78/5 ★ |
"...We're seeing positive engagement with our customer interactions, with some noticeable deflection from our traditional support channels (eg. phones and emails)...." Peer review by Administrator |
|
| engaging and following up |
4.78/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3458 insights from peers and experts to help you assess how these Sprinklr Social use cases fit your Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
|
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
|
Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. Testimonial By Marco Toscano |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Manolo Winkler Head of Global Social Media Acer |
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
|
Lori Seaman Director of Social Media and Digital Marketing for the CoE AAA |
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
|
Marco Toscano Director of Customer Experience Projects Denver International Airport |
Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. Testimonial By Marco Toscano |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study WalkMeRead More |
|
Case Study Denver International AirportRead More |
|
Case Study McDonald’sRead More |
Frequently Asked Questions(FAQ)
for Sprinklr Social
What is Sprinklr Social?
What is Sprinklr Social used for?
What are the top features of Sprinklr Social?
Who uses Sprinklr Social?
What are Sprinklr Social alternatives?
Where is Sprinklr Social located?
Popular Business Setting
for Sprinklr Social
Top Industries
- Marketing and Advertising
- Restaurants
- Internet
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Peers used Sprinklr Social to Enhance customer relationships and Improve ROI
Sprinklr Social Alternatives
Peer and Expert Opinion on Features
for Sprinklr Social
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (136) |
| Personalization | Read Reviews (32) |
| Live monitoring | Read Reviews (25) |
| Ticketing | Read Reviews (21) |
| Alerts: popups & Notifications | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (136) |
| Personalization | Read Reviews (32) |
| Live monitoring | Read Reviews (25) |
| Ticketing | Read Reviews (21) |
| Alerts: popups & Notifications | Read Reviews (13) |
IT and Other Capabilities
for Sprinklr Social
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (399) |
| Data Export | Read Reviews (164) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (399) |
| Data Export | Read Reviews (164) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (363) |
| Chat Support | Read Reviews (26) |
| Email Support | Read Reviews (21) |
| Phone Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (363) |
| Chat Support | Read Reviews (26) |
| Email Support | Read Reviews (21) |
| Phone Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
Software Failure Risk Guidance
?for Sprinklr Social
Overall Risk Meter
Top Failure Risks for Sprinklr Social
Vendor Profile Details
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
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