Sprinklr Modern Sales & Engagement Overview

Sprinklr Modern Sales & Engagement enables AI powered listening and engaging on all social and messaging channels to provide better customer engagement at reduced cost, increased revenues and managing brand risk.

Sprinklr Modern Sales & Engagement’s Listen feature enables engaging on all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, routes inbound messages to the right team based on keywords and AI models for understanding context.

The Engage feature enables creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables reponses at scale with AI supported suggestions to responses

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Modern Sales & Engagement solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Sprinklr Modern Sales & Engagement.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Brand Engagement
  • Launch New Products
  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Social Media Management , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Sprinklr Modern Sales & Engagement.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Social Media Management with Social Media

4.84/5

Read Reviews (393)

"...We were always pleased with its ability to allow us to see a complete dashboard of our social commentary...."
social media analytics

4.54/5

Read Reviews (81)

"...We were always pleased with its ability to allow us to see a complete dashboard of our social commentary...."
engaging on social media

4.94/5

Read Reviews (78)

"...Social media posting to maximize followers...."
scheduling post to social media

4.94/5

Read Reviews (52)

"...social listening, company branded social posts;scheduling media posts; organic campaign analysis; file exports to data visualization partner...."
monitoring social media

4.94/5

Read Reviews (50)

"...By letting the user set tags and define criteria for every post you can keep track of your social activity in a way that makes sense for you...."
managing social media account

4.85/5

Read Reviews (39)

"...Sprinklr has provided an effective way for me to manage various business-related social media accounts across various platforms...."
Communication Management with Social Media

4.24/5

Read Reviews (215)

"...It has everything you need in one tool, you can login and monitor multiple social media sites on one screen, the reporting tools here are the best money can buy...."
sending & publishing communications

4.02/5

Read Reviews (160)

"...publishing instagram videos...."
tracking & monitoring communications

4.90/5

Read Reviews (53)

"...Even for beginners, it is easy to use the social monitoring tools and you can get extremely in-depth data to use for your company or project...."
Engagement Management with Social Media

4.78/5

Read Reviews (161)

"...Engagement, analytics reports, able to see all accounts feed and calendar...."
engaging and following up

4.73/5

Read Reviews (136)

"...The Display is an amazing module to showcase listening/ engagement capabilities for your business...."
PEER EXPERIENCES
Social Media Management with Social Media

4.84/5

Read Reviews (393)

"...We were always pleased with its ability to allow us to see a complete dashboard of our social commentary...." Peer review by User
social media analytics

4.84/5

Read Reviews (81)

engaging on social media

4.84/5

Read Reviews (78)

scheduling post to social media

4.84/5

Read Reviews (52)

monitoring social media

4.84/5

Read Reviews (50)

managing social media account

4.84/5

Read Reviews (39)

Communication Management with Social Media

4.24/5

Read Reviews (215)

"...It has everything you need in one tool, you can login and monitor multiple social media sites on one screen, the reporting tools here are the best money can buy...." Peer review by Gerardo Antonio D, Senior Proposal Analyst, Information Technology and Services
sending & publishing communications

4.24/5

Read Reviews (160)

tracking & monitoring communications

4.24/5

Read Reviews (53)

Engagement Management with Social Media

4.78/5

Read Reviews (161)

"...Engagement, analytics reports, able to see all accounts feed and calendar...." Peer review by Karen L
engaging and following up

4.78/5

Read Reviews (136)

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3458 insights from peers and experts to help you assess how these Sprinklr Modern Sales & Engagement use cases fit your Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Junsuke Obonai

Head of Department, Internet Promotion Department, Digital Marketing

Transcosmos

We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai

Ravi Mitra

Social Media Manager

TSB Bank

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra

Vincent Colegrave

Head of Digital & Social

Solvay

We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave
CUSTOMERS TESTIMONIALS

Junsuke Obonai

Head of Department, Internet Promotion Department, Digital Marketing

Transcosmos

We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai

Ravi Mitra

Social Media Manager

TSB Bank

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra

Vincent Colegrave

Head of Digital & Social

Solvay

We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave

Case Studies

COMPANY CASE STUDIES
Case Study YG Entertainment

How Sprinklr helped YG Entertainment streamline the way it monitors fan conversations for a more structured

Read More
Case Study Brookdale Senior Living

Using Sprinklr, Brookdale Senior Living’s social media team transformed the way they engaged with local tea

Read More
Case Study TSB Bank

Learn how TSB implemented Sprinklr's unified platform to support its growth strategy, further elevating

Read More

Based on peer insights

Cuspera recommends Sprinklr Modern Sales & Engagement for

Use Cases Social Media Management , Communication Management , Engagement Management
Medium Social Media
Features Dashboard, Personalization, Live Monitoring
Business Priorities Enhance Customer Relationships, Improve ROI, Improve Digital And Social Presence
Industries Marketing And Advertising, Restaurants, Internet

Frequently Asked Questions(FAQ)

for Sprinklr Modern Sales & Engagement

What is Sprinklr Modern Sales & Engagement?

Sprinklr Modern Sales & Engagement enables AI powered listening and engaging on all social and messaging channels to provide better customer engagement at reduced cost, increased revenues and managing brand risk.

What is Sprinklr Modern Sales & Engagement used for?

Sprinklr Modern Sales & Engagement is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Social Media Management, Communication Management and Engagement Management .

What are the top features of Sprinklr Modern Sales & Engagement?

Dashboard, Personalization and Live monitoring are some of the top features of Sprinklr Modern Sales & Engagement.

Who uses Sprinklr Modern Sales & Engagement?

Sprinklr Modern Sales & Engagement is used by Marketing And Advertising, Restaurants and Internet among other industries.

What are Sprinklr Modern Sales & Engagement alternatives?

Meltwater Social Media Analytics, Statusbrew, Hearsay Platform and Eclincher Social Media Management are popular alternatives for Sprinklr Modern Sales & Engagement.

Where is Sprinklr Modern Sales & Engagement located?

Sprinklr Modern Sales & Engagement is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.

Popular Business Setting

for Sprinklr Modern Sales & Engagement

Top Industries

  • Marketing and Advertising
  • Restaurants
  • Internet

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Peers used Sprinklr Modern Sales & Engagement to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for Sprinklr Modern Sales & Engagement

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.30/5

Read Reviews (136)
Personalization

2.50/5

Read Reviews (32)
Live monitoring

4.92/5

Read Reviews (25)
Ticketing

1.21/5

Read Reviews (21)
Alerts: popups & Notifications

1.42/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Dashboard

4.30/5

Read Reviews (136)
Personalization

2.50/5

Read Reviews (32)
Live monitoring

4.92/5

Read Reviews (25)
Ticketing

1.21/5

Read Reviews (21)
Alerts: popups & Notifications

1.42/5

Read Reviews (13)

IT and Other Capabilities

for Sprinklr Modern Sales & Engagement

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.96/5

Read Reviews (399)
Data Export

3.84/5

Read Reviews (164)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.96/5

Read Reviews (399)
Data Export

3.84/5

Read Reviews (164)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.42/5

Read Reviews (363)
Chat Support

1.52/5

Read Reviews (26)
Email Support

1.47/5

Read Reviews (21)
Phone Support

1.47/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.42/5

Read Reviews (363)
Chat Support

1.52/5

Read Reviews (26)
Email Support

1.47/5

Read Reviews (21)
Phone Support

1.47/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.62/5

Read Reviews (5)
Analytics

4.42/5

Read Reviews (296)
Custom Reports

4.23/5

Read Reviews (695)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.62/5

Read Reviews (5)
Analytics

4.42/5

Read Reviews (296)
Custom Reports

4.23/5

Read Reviews (695)

Software Failure Risk Guidance

?

for Sprinklr Modern Sales & Engagement

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Modern Sales & Engagement

Vendor Profile Details

Company Name

Sprinklr

Company Website

https://www.sprinklr.com/

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

Private