Sprinklr Social Overview
Sprinklr Social is an AI-powered solution for managing social media, helping users understand and engage with customers across channels. A free trial is available.
Use Cases
Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprinklr Social.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Sprinklr Social.
Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Social works with different mediums / channels such as Social Media.
Sprinklr Social's features include Dashboard, Personalization, Live Monitoring, etc. and Sprinklr Social support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Sprinklr Social analytics capabilities include Analytics, and Custom Reports.
Reviews
"From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global... customer development strategies, and we hope to continue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business." - Ethan Sunguk Song
Peer review evidence (same sources as the product rating summary)
"...Sprinklr Social dashboard also enabled global headquarters to set customized KPIs and metrics to establish internal benchmarks...." Case Study Acer
"...I love how there are so many features to publish content with so many pages...." Peer review by Lorenzo G, Content Marketing and Community Manager, Marketing and Advertising
"...We're seeing positive engagement with our customer interactions, with some noticeable deflection from our traditional support channels (eg. phones and emails)...." Peer review by Administrator
Sprinklr Social, Renderforest Video, InVideo, Walls.io, Statusbrew, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Social
Top Industries
- Marketing and Advertising
- Restaurants
- Internet
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Sprinklr Social is popular in Marketing And Advertising, Restaurants, and Internet and is widely used by Large Enterprise, Mid Market, and Enterprise.
Sprinklr Social Customer wins, Customer success stories, Case studies
What Are the key features of Sprinklr Social for Communication Management?
How does Sprinklr Social address your Engagement Management Challenges?
What solutions does Sprinklr Social provide for Content Management?
What makes Sprinklr Social ideal for Advertisement?
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
|
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ethan Sunguk Song Head of Platform Group YG Entertainment |
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
Sneha Jain Global Social Data Intelligence Manager McDonald’s |
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
|
Manolo Winkler Head of Global Social Media Acer |
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
a global sports betting and gaming business - Sports Betting And Gaming - Very Large
Customer Engagement News: Sprinklr, Tealium & AI Agents
leading global consumer electronics company - Consumer Electronics - Very Large
Sprinklr Achieves Record-Breaking Q1 Growth with 7% Revenue Surge
AI-Powered Social Listening to Boost Your Social Media Strategy
Frequently Asked Questions (FAQ)
What buyers ask before choosing Sprinklr Social
What is Sprinklr Social?
Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.
Sprinklr Modern Sales & Engagement’s Listen feature enables engaging in all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI-powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, and routes inbound messages to the right team based on keywords and AI models for understanding context.
The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses
What is Sprinklr Social used for?
What are the top features of Sprinklr Social?
Who uses Sprinklr Social?
What are Sprinklr Social alternatives?
Where is Sprinklr Social located?
Peers used Sprinklr Social for social media management and communication management
Sprinklr Social Competitors
Sprinklr Social Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
Software Failure Risk Guidance
?for Sprinklr Social
Overall Risk Meter
Top Failure Risks for Sprinklr Social
Sprinklr Inc. News
How Sprinklr Lets You Make the Most of ChatGPT Ads | Sprinklr
Sprinklr has launched ChatGPT Ads as a new channel within its social advertising platform. This allows brands to manage OpenAI campaigns alongside existing social and digital investments, providing unified governance and performance visibility. The platform enables seamless creation, management, and optimization of ChatGPT Ads, integrating them into the broader media strategy with the same control and confidence as other channels.
Sprinklr Service and the Shift from AI Explainability to AI Assurance - CX Today
Sprinklr's 2026 releases introduce AI agent assurance features in its Service platform, focusing on testing and validating AI agent performance. The Spring release added Autonomous Evaluation with bulk testing and telemetry, while the Summer release enhanced it with scenario-based simulations. These updates aim to improve AI governance in contact centers, addressing the need for continuous testing and compliance.
Hellman & Friedman leads Sprinklr $200M growth at $2.7B (Sep 2020) - Dealroom
Sprinklr, a customer-experience management software company, raised $200 million in growth equity from Hellman & Friedman at a $2.7 billion valuation in September 2020. The investment was part of a pre-IPO growth funding round, with additional convertible securities secured from Sixth Street Growth.
Sprinklr Releases Q2 2027 Financial Results
Sprinklr reported Q2 2027 financial results with non-GAAP earnings of $0.11 per share, slightly exceeding analyst expectations. Revenue increased by 1.0% to $213.7M, driven by a 3.0% rise in subscription revenue. The company anticipates modest growth in Q3 2027 with projected revenue between $215.0M and $216.0M.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
What benefits does Sprinklr Social offer for Social Media Management?