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Sprinklr Modern Engagement

3.94 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(7748 Reviews, Testimonials & Expert Opinions)
(7748 Reviews, Testimonials & Expert Opinions)

Sprinklr Modern Engagement | Ensures you can Listen, Triage, Engage, and Analyze across all social & messaging channels

AI Powered
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About Sprinklr Modern Engagement

Sprinklr Modern Engagement enables AI powered listening and engaging on all social and messaging channels to provide better customer engagement at reduced cost, increased revenues and managing brand risk.

Sprinklr Modern Engagement’s Listen feature enables engaging on all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, routes inbound messages to the right team based on keywords and AI models for understanding context.

The Engage feature enables creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables reponses at scale with AI supported suggestions to responses

Peer and Expert Opinions
for Sprinklr Modern Engagement

Goals

Improve ROI and Improve digital and social presence are the most popular goals peers achieved using Sprinklr Modern Engagement .

Other goals:

  • Build brand awareness
  • Improve brand engagement
  • Enhance customer relationships
  • Enter new markets internationally or locally
  • Manage risk
  • Increase sales & revenue
  • Acquire customers
  • Launch new products
  • Establish thought leadership
  • Improve internal communications
See all goals See less goals

Channels

It is the best suited for social media, omnichannel, Facebook, channels.

Other channels:

  • website
  • Instagram
  • video
  • Twitter
  • promotions
  • e-mail
  • phone calls
  • mobile
  • user generated content
  • blogs
  • Pinterest
  • offline
  • LinkedIn
  • point of sale
  • on premises
  • mobile app
See all channels See less channels

Processes

Peers recommend engagement management, social media management, communication management, as the business processes that they have been most satisfied while using Sprinklr Modern Engagement .

Read Peer and Expert Experience for Business Use Cases

Engagement management With Social media

Engaging and following up With Social media

Social media management With Social media

Social media analytics With Social media

Engaging on social media With Social media

Monitoring social media With Social media

Scheduling post to social media With Social media

Managing social media account With Social media

Communication management With Social media

Sending & publishing communications With Social media

Tracking & monitoring communications With Social media

Content management With Social media

Content publishing With Social media and Promotions

Content curation With Social media

Content sharing With Social media

Content tracking With Social media

Advertisement With Social media

Collaboration

Workflow management

Campaign management With Social media

Campaign analytics

Campaign monitoring With Social media and Offline and On premises

Customer case management With Social media

Product marketing

Customer feedback management With Social media

Measuring customer satisfaction

Competitive intelligence With Social media

Lead engagement

Segmentation and targeting

Contact list management

Contacts history

Channel marketing With Omnichannel

Public relations

International marketing

Lead tracking With Social media

Channel management With Omnichannel

Social media marketing With Social media

Funnel analysis With Social media

Rating and review management With Social media

Training & onboarding

Generation of new leads With Social media

Helpdesk management With Phone calls

Lead management

Lifetime value management

Products & pricelist management With Social media

Media planning With Social media

Touchpoint management With Social media

Conversion management

Media buying With Social media

Market research

Courses & assessment

Knowledge management With Social media

Advocacy management With Social media

Lead qualification With Social media

Sales review & feedback

See allless Activities

Popular Business Setting
for Sprinklr Modern Engagement

Top Industries

  • Marketing and Advertising
  • Internet
  • Consumer Electronics

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Peers used Sprinklr Modern Engagement to Improve ROI and Improve digital and social presence

Verify if it works for you

IT and Other Capabilities
for Sprinklr Modern Engagement

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Email Support

24/7 Support

Chat Support

Phone Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Modern Engagement

First 5 Reports are Free

Vendor Profile Details

Company Name Sprinklr
Company Website https://www.sprinklr.com/
Year Founded 2009
HQ Location 29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees 1001-5000
Social
Financials Private