Softlink illumin Overview

Softlink-illumin is a powerful knowledge and research management software that collects, records, quantifies, and summarizes information. It enhances information accessibility for staff and clients.

Use Cases

Customers recommend Knowledge Management, Workflow Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Softlink illumin.

Other use cases:

  • Social Media Analytics
  • Public Relations
  • Products & Pricelist Management
  • Revenue Cycle Management
  • Training & Onboarding
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Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Softlink illumin.

Other priorities:

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Softlink illumin Use-Cases and Business Priorities: Customer Satisfaction Data

Softlink illumin works with different mediums / channels such as E-Mail. and Phone Calls.

Softlink illumin's features include Recording. and Softlink illumin support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Softlink illumin analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Easy to customise, it will suit the uniqueness of every library's reference workflows...." Peer review from Softlink Information Centres

Peer review evidence (same sources as the product rating summary)

"...Multiple ways to generate and respond to requests Searchable knowledge base retains all information passed through the system Email alerts to notify the requester and researcher of any updates made to the request Users can subscribe to requests in progress Responses can be provided using text, web links and attached files..." Peer review
"...Easy to customise, it will suit the uniqueness of every library's reference workflows...." Peer review from Softlink Information Centres
"...Powerful search features for finding your valuable knowledge, including faceted search and predictive text for quick retrieval of relevant information Have all your organization s valuable information in one central knowledge, base making it easy to find Drag & drop analytical reporting with clear visual reports generated from illumin...." Knowledge & Research Management Software

Softlink illumin, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Softlink illumin

Top Industries

  • Non-Profit Organization Management

Popular in

  • Mid Market

Softlink illumin is popular in Non-Profit Organization Management, and is widely used by Mid Market,

Softlink illumin Customer wins, Customer success stories, Case studies

What Are the key features of Softlink illumin for Knowledge Management?

What Are the key features of Softlink illumin for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Softlink illumin solved their Knowledge Management needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Wantirna College - Education - Large

Oliver v5 helped Wantirna College automate overdue notices, saving staff hours each term. Integration with Compass SSO and SCIS made access and cataloguing easy for students and teachers. The library... saw improved resource tracking and easier reservations. Staff praised Softlink's support and training. Students now find and reserve books faster, boosting engagement and returns.

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Waimea College - Education - Large

Nelson, New Zealand

Oliver v5 helped Waimea College create a campus library shared by three schools. The multi-branch management feature let each school keep control while sharing resources. Staff and students can searc...h and borrow from all three libraries in one place. The library home page became a research hub with links to key databases. Staff found Oliver v5 easy to use and liked that their feedback led to updates. Integration with the student management system saved time by syncing records automatically.

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Waddesdon Church of England School - Education - Medium

Buckinghamshire, UK

Oliver v5 helped Waddesdon Church of England School make library cataloguing faster and easier. Student librarians use the system at the circulation desk and search page because it is simple to learn.... The Z-Cataloguing feature speeds up book cataloguing for staff. The librarian praised Softlink's support for quick help. The library now runs more smoothly and students are more involved.

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Victory Lutheran College - Education - Medium

Wodonga, Australia

Oliver v5 helps Victory Lutheran College manage a library with 24,000 resources for 900 students. Staff use Oliver for daily tasks, loans, reservations, and annual stocktake. Students independently s...earch, locate, and reserve books using Oliver terminals. The stocktake module made a large inventory task easy. A themed competition using Oliver boosted student engagement and library visits.

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Truganina P-9 College - Education - Large

Melbourne, Australia

Oliver v5 helped Truganina P-9 College manage a library with over 6000 resources for 2000+ students. The system made it easy to organize collections and create reading lists. Staff used tags and glob...al change tools to improve cataloguing and support literacy. Regular updates and strong support from Softlink kept the library running smoothly. The library promoted reading for pleasure and supported both students and teachers.

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Thomas Deacon Academy - Education - Large

Peterborough, UK

Oliver v5 helped Thomas Deacon Academy modernize its library system. The school serves 2,700 students and manages over 30,000 books. Staff found the system easy to use and liked the automated reminde...rs. The new system saved time on routine tasks. This let staff focus more on student engagement and promoting reading. Teachers and students appreciated the simple access to resources and support.

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lightning

Peers used Softlink illumin for knowledge management and workflow management

Softlink illumin Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.53/5 ★

Read Reviews (16)
Analytics

4.24/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.53/5 ★

Read Reviews (16)
Analytics

4.24/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Softlink illumin

Top Failure Risks for Softlink illumin

Softlink America Incorporated News

Product

Then vs. Now: How Research Libraries Are Powering Discovery with Liberty Digital and illumin

Softlink's Liberty Digital and illumin platforms are transforming research libraries by replacing outdated systems with agile, integrated solutions. Liberty Digital offers advanced search capabilities, customizable interfaces, and integration with SharePoint, enhancing resource discovery and management. illumin streamlines research request management with workflow automation and reporting. These tools enable libraries to modernize workflows and improve service delivery.

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Product

It??s Time to Change Your Integrated Library System to Liberty Digital (If You Haven??t Already)

The article discusses the benefits of transitioning to Softlink's Liberty Digital, a modern library management system. Liberty Digital offers AI integrations, automated features, and improved flexibility, addressing issues with legacy systems like high costs and inefficiencies. It emphasizes the importance of evolving library technologies to enhance user engagement and operational efficiency.

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Softlink America Incorporated Profile

Company Name

Softlink America Incorporated

Company Website

//ic.softlinkint.com

HQ Location

Eight Mile Plains, QLD

Employees

5,001-10,000

Social

Linkedin Twitter

Financials

PRIVATE