Social25: Reviews, Testimonials and Expert Opinions

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Manage multiple chats on a variety of social channels | Social25

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Failure Risk for Social25 ?

Social25 Overview

Discover comprehensive insights into Social25, the leading SMS Marketing platform. Learn more about product features, capabilities and expert reviews based on 40 insights and explore use-cases showcasing how Social25 enhances Engagement management and drives growth.

This is a summary of the comprehensive capabilities and benefits of Social25 based on over 40 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Social25, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Social25 is right for your needs? Our Cuspera AI engine can evaluate how Social25 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Social25 supports business activities such as:

Engagement Management

Social25 can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Social Media Chat and Whatsapp for these needs.

Social25 Reviews

11 buyers and buying teams have used Cuspera to assess how well Social25 solved their SMS Marketing needs. Cuspera uses 40 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Social25.

See all business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Social25.

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Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp	4.02/5 ★ Read Reviews (3)	"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up	3.64/5 ★ Read Reviews (1)	"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce

PEER EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp	4.02/5 ★ Read Reviews (3)
"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up	4.02/5 ★ Read Reviews (1)

Customer Stories

Vrije Academie - Education - Small

Amsterdam, Netherlands

Gen25 implemented Salesforce and GoMeddo for Vrije Academie. The new platform replaced an outdated custom system that could not handle growing course registrations and data needs. Salesforce now mana...ges courses, registrations, and customer data in one place. The website connects directly to Salesforce for instant course updates and smooth student registration. Daily work is more efficient and manual tasks are reduced. The platform supports future growth and a better student experience.

Quooker - Consumer Goods - Medium

Ridderkerk, Netherlands

Quooker used Salesforce to support rapid global expansion into 13 countries. Gen25 helped unify customer data, streamline sales and service, and enable targeted marketing. Salesforce Service Cloud im...proved case resolution speed and introduced self-service rescheduling. Marketing Cloud powered campaigns and customer engagement across borders. Quooker now scales faster, delivers smarter service, and aligns processes worldwide.

Tribes - Real Estate - Medium

Amsterdam, Netherlands

Tribes used Salesforce as its digital backbone to manage flexible workspaces across Europe. Gen25 integrated Salesforce with Tribes’ website, finance, and POS systems, creating a single source of tru...th for bookings, contracts, and invoicing. The solution streamlined operations, improved cost control, and enabled scalable growth. Tribes now supports both large corporate tenants and freelancers with a unified customer view and data-driven marketing. The partnership helped Tribes modernize its digital presence and maintain a premium service experience.

Corendon - Hospitality - Medium

Badhoevedorp, Netherlands

Gen25 helped Corendon centralise customer data using Salesforce Service Cloud. Corendon unified all customer interactions, giving agents a real-time 360° view. AI chatbot CoCo now handles 62% of chat...s, reducing call volumes and speeding up responses. Cabin crew use a tablet app for personal touches during flights. Corendon improved first-contact resolution and delivers faster, more personalised service.

Nuffield Health - Hospital & Health Care - Large

Epsom, UK

Gen25 helped Nuffield Health create a unified booking platform for fitness and health services. The new system lets customers book gym classes and consultant outpatient appointments in one place. Gen...25 used GoMeddo with Salesforce to build a scalable, branded solution. Customers can now see availability, manage bookings, and get reminders easily. The platform supports both virtual and in-person services, improving the overall customer experience.

Cuspera recommends Social25 for

	Use Cases	Engagement Management
	Medium	Social Media, Chat, Whatsapp
	Business Priorities	Enhance Customer Relationships, Acquire Customers

IT and Other Capabilities

for Social25

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Medium
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CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.16/5 ★ Read Reviews (2)

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.16/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.49/5 ★ Read Reviews (5)
Chat Support	3.16/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.49/5 ★ Read Reviews (5)
Chat Support	3.16/5 ★ Read Reviews (2)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	3.16/5 ★ Read Reviews (2)
Analytics	3.16/5 ★ Read Reviews (2)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	3.16/5 ★ Read Reviews (2)
Analytics	3.16/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Social25

Top Failure Risks for Social25

Vendor Profile Details

Company Name

Gen25 Ltd

Company Website

//gen25.com

HQ Location

Gustav Mahlerlaan 350-b, Amsterdam, Noord-Holland 1082 ME, NL

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