Social25: Reviews, Testimonials and Expert Opinions

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Manage multiple chats on a variety of social channels | Social25

App Partner

Failure Risk for Social25 ?

Social25 Overview

Discover comprehensive insights into Social25, the leading SMS Marketing platform. Learn more about product features, capabilities and expert reviews based on 40 insights and explore use-cases showcasing how Social25 enhances Engagement management and drives growth.

Here's the scoop on Social25! We've gathered over 40 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Social25, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Social25 is right for your needs? Our Cuspera AI engine can evaluate how Social25 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Social25 supports business activities such as:

Engagement Management

Social25 can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Social Media Chat and Whatsapp for these needs.

Social25 Reviews

11 buyers and buying teams have used Cuspera to assess how well Social25 solved their SMS Marketing needs. Cuspera uses 40 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Social25.

See all business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Social25.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp	4.02/5 ★ Read Reviews (3)	"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up	3.64/5 ★ Read Reviews (1)	"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce

PEER EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp	4.02/5 ★ Read Reviews (3)
"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up	4.02/5 ★ Read Reviews (1)

Customer Stories

Aurea Imaging - Agriculture

Salesforce Sales Cloud helped Aurea Imaging grow and manage sales. Aurea Imaging needed to expand globally and improve lead management. Gen25 set up Salesforce to centralize customer data and communi...cation. The solution gave a full customer view and streamlined lead flow. Sales and service processes improved, and the sales pipeline became clearer. The company now tracks budgets better and is ready for more growth.

B&C International - Consumer Goods

Salesforce and Gen25 helped B&C International grow in the European window decoration market. The company needed to scale, use data better, and improve customer experience. Gen25 guided B&C through a ...digital transformation, rolling out Salesforce in several countries. The new system supports efficient sales and aims to boost market share by 10%. Data-driven insights and workflow automation now help B&C expand internationally and serve customers better.

Basic-Fit - Health, Wellness And Fitness

GoMeddo helps Basic-Fit manage virtual gym class scheduling across 533 clubs in Europe. Basic-Fit needed a tool to handle fast growth and complex scheduling. GoMeddo provides a master schedule for al...l clubs, syncing virtual and live classes. Each club can adjust its own schedule for flexibility. The solution reduces manual work and improves efficiency. Basic-Fit can now offer a mix of virtual and live classes with streamlined operations.

Beter Bed - Retail

Salesforce Service Cloud helped Beter Bed move from an order-driven to a customer-driven CRM strategy. Beter Bed wanted to improve customer experience and service quality. They worked with Gen25 to i...mplement Salesforce Service Cloud and integrate it with SAP. This made customer data easy to access and improved communication between teams. As a result, Beter Bed can answer customer questions faster and better understand customer needs. The company plans to use this data for future marketing and employee experience improvements.

Bijenkorf - Retail

Salesforce and Gen25 helped Bijenkorf unify customer data and streamline operations. Service Cloud and Einstein gave agents a 360-degree customer view and faster case resolution. AI-driven tools impr...oved support quality, especially during busy seasons. Centralized knowledge and real-time dashboards boosted efficiency and customer satisfaction. Bijenkorf now delivers more personalized service, builds stronger loyalty, and makes smarter, data-driven decisions.

Biller - Financial Services

Salesforce helped Biller, a fintech startup, expand quickly across Europe. Biller needed a CRM system early to support fast growth and keep stakeholders informed. Gen25 implemented Sales Cloud, Servi...ce Cloud, and Marketing Cloud Account Engagement. This gave Biller one platform for sales, marketing, and service. The solution let Biller launch new campaigns and scale operations fast. Biller plans to grow from 50 to over 150 employees and expand to more countries.

Cuspera recommends Social25 for

	Use Cases	Engagement Management
	Medium	Social Media, Chat, Whatsapp
	Business Priorities	Enhance Customer Relationships, Acquire Customers

IT and Other Capabilities

for Social25

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Medium
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CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.16/5 ★ Read Reviews (2)

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.16/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.49/5 ★ Read Reviews (5)
Chat Support	3.16/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.49/5 ★ Read Reviews (5)
Chat Support	3.16/5 ★ Read Reviews (2)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	3.16/5 ★ Read Reviews (2)
Analytics	3.16/5 ★ Read Reviews (2)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	3.16/5 ★ Read Reviews (2)
Analytics	3.16/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Social25

Top Failure Risks for Social25

Vendor Profile Details

Company Name

Gen25 Ltd

Company Website

//gen25.com

HQ Location

Gustav Mahlerlaan 350-b, Amsterdam, Noord-Holland 1082 ME, NL

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