Search Your Reports For Vendors

Searching...

Your Reports For Vendors

Home SMS Marketing Social25

Social25: Reviews, Testimonials and Expert Opinions

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(40)

Manage multiple chats on a variety of social channels | Social25

App Partner

Failure Risk for Social25 ?

Social25 Overview

Discover comprehensive insights into Social25, the leading SMS Marketing platform. Learn more about product features, capabilities and expert reviews based on 40 insights and explore use-cases showcasing how Social25 enhances Engagement management and drives growth.

Here's the scoop on Social25! We've gathered over 40 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Social25, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Social25 is right for your needs? Our Cuspera AI engine can evaluate how Social25 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Social25 supports business activities such as:

Engagement Management

Social25 can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Social Media Chat and Whatsapp for these needs.

Social25 Reviews

11 buyers and buying teams have used Cuspera to assess how well Social25 solved their SMS Marketing needs. Cuspera uses 40 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Social25.

See all business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Social25.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp	4.02/5 ★ Read Reviews (3)	"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up	3.64/5 ★ Read Reviews (1)	"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce

PEER EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp	4.02/5 ★ Read Reviews (3)
"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up	4.02/5 ★ Read Reviews (1)

Case Studies

COMPANY	CASE STUDIES
Moving Intelligence	CASE STUDY Moving Intelligence Moving Intelligence used Service cloud voice, Amazon connect, and Whatsapp to unify customer interactions and streamline operations. The company faced challenges from fragmented systems after acquisitions, leading to high operational costs. The new solution gave MI a single view of the customer, im...proved communication, and enabled omnichannel support. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now integrates new acquisitions smoothly and has stronger customer relationships. Read More
Quooker	CASE STUDY Quooker Salesforce helped Quooker scale global operations. Quooker needed to unify customer data and support B2B and B2C sales in 13 countries. Gen25 implemented Salesforce Service Cloud and Marketing Cloud. They added self-service tools and smarter case management. Quooker now expands faster, delivers bet...ter service, and aligns sales, service, and marketing worldwide. Read More
Nuffield Health	CASE STUDY Nuffield Health GoMeddo helped Nuffield Health create a single booking platform for fitness and health services. Nuffield Health needed to improve booking for millions of users and manage high demand. Gen25 configured GoMeddo on Salesforce and built a custom app for seamless booking. Customers can now book appoint...ments online, see availability, and get reminders. The new system improves customer experience and adapts to changing needs. Read More

Based on peer insights

Cuspera recommends Social25 for

	Use Cases	Engagement Management
	Medium	Social Media, Chat, Whatsapp
	Business Priorities	Enhance Customer Relationships, Acquire Customers

IT and Other Capabilities

for Social25

Low
Medium
High

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.16/5 ★ Read Reviews (2)

CAPABILITIES (DATA)	RATINGS AND REVIEWS
Data Import	3.16/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.49/5 ★ Read Reviews (5)
Chat Support	3.16/5 ★ Read Reviews (2)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.49/5 ★ Read Reviews (5)
Chat Support	3.16/5 ★ Read Reviews (2)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	3.16/5 ★ Read Reviews (2)
Analytics	3.16/5 ★ Read Reviews (2)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
AI Powered	3.16/5 ★ Read Reviews (2)
Analytics	3.16/5 ★ Read Reviews (2)

Software Failure Risk Guidance

?

for Social25

Top Failure Risks for Social25

Vendor Profile Details

Company Name

Gen25 Ltd

Company Website

//gen25.com

HQ Location

Gustav Mahlerlaan 350-b, Amsterdam, Noord-Holland 1082 ME, NL

Social