SOCi Overview

This is a summary of the comprehensive capabilities and benefits of SOCi based on over 2157 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

SOCi, Brand24, Eclincher social media management, Keyhole, Sendible, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if SOCi is right for your needs? Our Cuspera AI engine can evaluate how SOCi fits your specific business needs, industry, and context. Get your personalized assessment report today.

SOCi supports business activities such as:

  • Social Media Management
  • Engagement Management
  • Communication Management
  • Content Management
  • Reputation Management

SOCi can help you with many business goals, such as Enter New Markets Internationally Or Locally, Improve Digital And Social Presence, Acquire Customers, Build Brand Awareness, Improve Brand Engagement, etc. It can help manage these activities if you use Social Media Offline and On Premises for these needs. As a solution, SOCi's capabilities include Dashboard, Templates, Alerts: Popups & Notifications, etc.

SOCi Real Estate Vertical is its biggest customer base.

Reviews

"We take a lot of pride in our hard work and commitment to excellence in education. SOCi has made it easy for each franchisee to share that message and develop stronger connections with every unique community we serve. " - Patricia McCabe

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SOCi solved their Social Media Marketing needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Business Priorities

Enter New Markets Internationally Or Locally and Improve Digital And Social Presence are the most popular business priorities peers achieved using SOCi.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve ROI
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Grow Market Share
  • Launch New Products
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using SOCi.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Social Media Management with Social Media, Offline and On Premises

4.95/5 ★

Read Reviews (302)

"...I specifically like the ability to schedule all Social Networks at the same time. . ...."
engaging on social media

4.94/5 ★

Read Reviews (95)

"...By leveraging SOCi, Aqua-Tots has been able to provide their on-site Local Marketing Coordinators with the tools they need to stay connected to their community through social posting, managing online reputation, tracking social post-performance, and accessing sentiment and competitive analysis...."
scheduling post to social media

4.93/5 ★

Read Reviews (78)

"...SOCi is the best social posting tool for businesses with multiple locations...."
social media analytics

4.93/5 ★

Read Reviews (31)

"...Visibility into our reputation AND social posting dashboard...."
managing social media account

4.57/5 ★

Read Reviews (12)

"...The ease to post several social media accounts and also multiple locations on one platform . ...."
monitoring social media

4.10/5 ★

Read Reviews (2)

"...By leveraging SOCi, Aqua-Tots has been able to provide their on-site Local Marketing Coordinators with the tools they need to stay connected to their community through social posting, managing online reputation, tracking social post-performance, and accessing sentiment and competitive analysis...."
Engagement Management with Social Media and Offline

4.88/5 ★

Read Reviews (102)

"...The ability to pull all of the engagements into one feed and still respond to every engagement as that business...."
engaging and following up

4.88/5 ★

Read Reviews (91)

"...It says that Facebook location Pages have nearly 2x the impressions of Brand Pages and roughly three-fourths of the user engagement. ..."
Communication Management with Social Media and Offline

4.74/5 ★

Read Reviews (88)

"...Scheduling social media posts has been a BIG asset...."
sending & publishing communications

4.73/5 ★

Read Reviews (83)

"...64% of consumers would choose messaging over picking up the phone or sending an email. ..."
tracking & monitoring communications

4.23/5 ★

Read Reviews (3)

"...[ts_bullet_primary] Bark, a parental control app that monitors children's email and social networks for potential safety concerns, raised $9 million in Series A funding...."
PEER EXPERIENCES
Social Media Management with Social Media, Offline and On Premises

4.95/5 ★

Read Reviews (302)

"...I specifically like the ability to schedule all Social Networks at the same time. . ...." Peer review by Michaela M., Social Media & Marketing Coordinator, Retail
engaging on social media

4.95/5 ★

Read Reviews (95)

scheduling post to social media

4.95/5 ★

Read Reviews (78)

social media analytics

4.95/5 ★

Read Reviews (31)

managing social media account

4.95/5 ★

Read Reviews (12)

monitoring social media

4.95/5 ★

Read Reviews (2)

Engagement Management with Social Media and Offline

4.88/5 ★

Read Reviews (102)

"...The ability to pull all of the engagements into one feed and still respond to every engagement as that business...." Peer review by Alan T, Co-Founder, Marketing and Advertising
engaging and following up

4.88/5 ★

Read Reviews (91)

Communication Management with Social Media and Offline

4.74/5 ★

Read Reviews (88)

"...Scheduling social media posts has been a BIG asset...." Peer review by Susan H, Marketing Manager, Retail
sending & publishing communications

4.74/5 ★

Read Reviews (83)

tracking & monitoring communications

4.74/5 ★

Read Reviews (3)

44+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2157 insights from peers and experts to help you assess how these SOCi use cases fit your Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Patricia McCabe

Senior Director, Franchise Marketing

Huntington Learning Center

We take a lot of pride in our hard work and commitment to excellence in education. SOCi has made it easy for each franchisee to share that message and develop stronger connections with every unique community we serve. Testimonial By Patricia McCabe

Teresa Celmer

Senior Vice President, Marketing and Talent Management

BrightStar Care

It is no secret that throughout the past year, the healthcare industry has experienced rapid change like never before. SOCi has helped us communicate each new change quickly and efficiently across all of our BrightStar Care locations nationwide so we can focus on what we do best: delivering a highe...r standard of in home quality care for those in need.

Testimonial By Teresa Celmer

Charles Stewart

Digital Media Specialist

Griswold Home Care

We chose SOCi because of the benefits the platform provided. I was pleased with how easy the platform is to navigate, and how easy it is for our franchise directors to pick up the program and start using social media. The support SOCi provides is also top-notch, from onboarding and adoption, down t...o answering director questions. Throughout our partnership with SOCi, they have gone above and beyond in all aspects.

Testimonial By Charles Stewart
CUSTOMERS TESTIMONIALS

Patricia McCabe

Senior Director, Franchise Marketing

Huntington Learning Center

We take a lot of pride in our hard work and commitment to excellence in education. SOCi has made it easy for each franchisee to share that message and develop stronger connections with every unique community we serve. Testimonial By Patricia McCabe

Teresa Celmer

Senior Vice President, Marketing and Talent Management

BrightStar Care

It is no secret that throughout the past year, the healthcare industry has experienced rapid change like never before. SOCi has helped us communicate each new change quickly and efficiently across all of our BrightStar Care locations nationwide so we can focus on what we do best: delivering a highe...r standard of in home quality care for those in need.

Testimonial By Teresa Celmer

Charles Stewart

Digital Media Specialist

Griswold Home Care

We chose SOCi because of the benefits the platform provided. I was pleased with how easy the platform is to navigate, and how easy it is for our franchise directors to pick up the program and start using social media. The support SOCi provides is also top-notch, from onboarding and adoption, down t...o answering director questions. Throughout our partnership with SOCi, they have gone above and beyond in all aspects.

Testimonial By Charles Stewart

Case Studies

COMPANY CASE STUDIES
Case Study Huntington Learning Center

How Huntington Learning Center leverages SOCi’s Social Solution to increase high-valued engagement on local social efforts.

Read More
Case Study Mindstream Media Group

How Mindstream Media Group Uses SOCi to Decrease Time to Create Localized Facebook Ads by 97%

Read More
Case Study DreamMaker Bath and Kitchen

How DreamMaker Bath and Kitchen partnered with SOCi across almost 50 locations and strengthened their local online visibility.

Read More

Frequently Asked Questions(FAQ)

for SOCi

What is SOCi?

SOCi is a social media and reputation management platform built to address the complex needs of highly visible multi-location businesses. With its proprietary Content Discovery and Recommendation Engine and Instant Insight scoring algorithms, SOCi is helping businesses and digital marketing firms achieve success in social media.

What is SOCi used for?

SOCi is a Social Media Marketing Software mainly used by its customers to Enter New Markets Internationally Or Locally and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of SOCi?

Dashboard, Templates and Alerts: popups & Notifications are some of the top features of SOCi.

Who uses SOCi?

SOCi is used by Real Estate, Retail and Health, Wellness And Fitness among other industries.

What are SOCi alternatives?

Brand24, Eclincher Social Media Management, Keyhole and Sendible are popular alternatives for SOCi.

Where is SOCi located?

SOCi is headquartered at San Diego, CA.

Popular Business Setting

for SOCi

Top Industries

  • Real Estate
  • Retail
  • Health, Wellness and Fitness

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used SOCi to Enter new markets internationally or locally and Improve digital and social presence

Peer and Expert Opinion on Features

for SOCi

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.71/5 ★

Read Reviews (59)
Templates

4.84/5 ★

Read Reviews (36)
Alerts: popups & Notifications

3.99/5 ★

Read Reviews (21)
Personalization

4.17/5 ★

Read Reviews (20)
Auto scheduler & reminder

4.83/5 ★

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Dashboard

4.71/5 ★

Read Reviews (59)
Templates

4.84/5 ★

Read Reviews (36)
Alerts: popups & Notifications

3.99/5 ★

Read Reviews (21)
Personalization

4.17/5 ★

Read Reviews (20)
Auto scheduler & reminder

4.83/5 ★

Read Reviews (14)

IT and Other Capabilities

for SOCi

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.62/5 ★

Read Reviews (75)
Data Import

4.43/5 ★

Read Reviews (109)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.62/5 ★

Read Reviews (75)
Data Import

4.43/5 ★

Read Reviews (109)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.60/5 ★

Read Reviews (14)
Chat Support

4.55/5 ★

Read Reviews (17)
24/7 Support

4.39/5 ★

Read Reviews (123)
Phone Support

4.39/5 ★

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.60/5 ★

Read Reviews (14)
Chat Support

4.55/5 ★

Read Reviews (17)
24/7 Support

4.39/5 ★

Read Reviews (123)
Phone Support

4.39/5 ★

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (6)
Analytics

4.81/5 ★

Read Reviews (82)
Custom Reports

4.68/5 ★

Read Reviews (194)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (6)
Analytics

4.81/5 ★

Read Reviews (82)
Custom Reports

4.68/5 ★

Read Reviews (194)

Software Failure Risk Guidance

?

for SOCi

Overall Risk Meter

Low Medium High

Top Failure Risks for SOCi

Vendor Profile Details

Company Name

SOCi

Company Website

https://www.meetsoci.com/

HQ Location

San Diego, CA

Employees

51-100

Social

Financials

SERIES B