Snowfly: Product updates, Customer stories, and Insights | 2026 Cuspera

Snowfly created an employee incentive program for a large U.S. call center. The goal was to boost customer satisfaction scores. The program used motivational games to engage call center agents. Snowf...ly developed, implemented, and supported the solution. The call center wanted a unique way to improve how agents handled calls. The focus was on increasing customer satisfaction through better employee motivation.
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Snowfly provided a gamified employee engagement and incentives program for a 600-person call center at a major hotel brand. The solution let managers and peers reward achievements using a common rewa...rd currency. Employees could earn tokens for meeting performance metrics, passing quizzes, and peer recognition. The program increased engagement and improved key metrics like quality scores, loyalty club enrollments, and credit card transfers. The flexible system allowed recognition for both objective and subjective achievements, boosting motivation and reducing program fatigue.
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Callogix wanted to improve employee engagement in their wellness program. They used an incentive program managed by Snowfly. The program helped get employees involved in wellness activities. Callogix...'s experience was featured in Connections Magazine. The article was written by Callogix's President. The story shows how incentives can help with employee wellness.
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Silver Grill Cafe wanted to increase sales of certain menu items. They used a gamification-based employee incentive program from Snowfly. Wait staff earned chances to play games and win points for se...lling specific items. Points could be converted to money on a debit card. The program led to a 66.2% return on investment. For every $1 spent, the cafe made an extra $1.66 in revenue from the targeted items.
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