Real-World Case Studies and Customer Success Stories with SkySwitch

Microsoft Azure helped a global general contractor move from on-premises to the cloud. The company faced end-of-life hardware and lacked cloud expertise. BCM One assessed their needs and created a mi...gration roadmap. They built an Azure tenant, set up infrastructure, and migrated the ERP system. The company now has a plan to move more applications to Azure and will use Azure Site Recovery for disaster recovery.
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BCM One helped a leading global investment and private equity firm manage technology expenses and update their network. The firm faced $300,000 in overcharges from telecom carriers and needed to prep...are for cloud migration. BCM One used their Sophia technology expense management tool and forensic analysis to recover funds and optimize spending. The solution saved the firm $300,000 per month and improved IT efficiency. The new network design supported global operations and future growth.
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BCM One’s managed SIP (mSIP) helped a global law firm with 900 attorneys in 27 locations modernize its U.S. voice system. The firm needed high quality, reliable, and secure SIP trunking that worked w...ith Cisco UC Managers and supported E911. BCM One delivered mSIP with 50 SIP trunks at each of two data centers, 3,000 DIDs, and active/active failover. The solution uses a private MPLS network for better QoS and security. The law firm now has one partner managing all U.S. voice services and a single monthly bill, streamlining administration.
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BCM One helped a regional credit union with 25 branches move from a costly legacy PBX system to Microsoft Teams for voice services. The credit union also upgraded to managed connectivity with 46 dual... dedicated internet circuits and 23 broadband circuits. BCM One consolidated all voice channels and provided proactive monitoring. The new solution saved the credit union over $25,000 each month and more than doubled their bandwidth. The credit union now has one vendor for all voice and connectivity needs, making support and billing easier.
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BCM One helped a nonprofit move from Microsoft Exchange and Office 365 to a unified cloud platform. The nonprofit had many versions of Exchange and Office 365, making management hard. BCM One created... a plan with the client and vendors, starting with a pilot group. The internal IT team learned the new system and took over the rollout. The migration saved the nonprofit up to 25-30% in costs and made management easier.
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BCM One set up a cloud-based call center for a union benefits provider during COVID-19. The provider needed to move 200 call center agents to remote work fast. BCM One delivered a custom solution in ...just two days, much faster than the usual two weeks. This helped the provider keep critical health and benefits support running for 120,000 members. The project showed BCM One’s ability to deliver urgent remote workforce solutions.
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BCM One used its Sophia technology expense optimization solution to help a non-profit with 30 sites cut telecom costs. The non-profit needed to save $200K to invest in a new PBX system. BCM One audit...ed their communications, cleaned up POTS lines, and managed billing. In the first year, they saved $92.5K. In the second year, total spend dropped to just under $440K, resulting in $310K in savings, 55% more than required. The non-profit now has simpler billing and reliable telecom services to support its mission.
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BCM One helped a nonprofit upgrade from legacy copper-based PRI phone systems to managed SIP trunks. The nonprofit faced budget limits and old infrastructure at 44 locations. BCM One created a phased... plan to modernize their voice system within their budget and timeline. The first phase upgraded six sites with 102 SIP trunks and over 500 DIDs. The plan will fully transition all sites in a year. BCM One manages the SIP trunking so the nonprofit can focus on its mission.
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BCM One and CloudGenix delivered a managed SD WAN solution for a leading software company across 60 global sites. The company faced high costs and complexity from dual MPLS networks and multiple carr...iers, plus network latency that slowed large file sharing. BCM One's SD WAN solution cut costs by over $167,000 per year, improved bandwidth, and fixed latency issues. The solution included managed security, proactive monitoring, and freed up IT staff for other projects. The company now has a healthy, scalable network with one provider handling all WAN needs.
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BCM One helped a global technology conglomerate manage telecom costs and deployment. The company had 170+ subsidiaries, each handling IT networks alone. BCM One created a central managed connectivity... solution with dedicated fiber and backup lines for 130+ locations. They set up a single Master Service Agreement for all subsidiaries. Now, the company manages telecom through one provider, saving time and gaining cost control.
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UCaaSone from BCM One helped a dermatology practice with over 90 offices in the Northeast. The practice faced major issues after switching to a competitor, including failed migrations and disconnecte...d phone numbers. BCM One quickly restored service and upgraded their UCaaS deployment. They reduced seats from 1,000 to 700, saving costs. BCM One assigned a dedicated team for ongoing support and regular reviews. The practice now has reliable communications and strong IT support.
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BCM One provided Managed Connectivity and Managed SIP (mSIP) for a new hospital. The healthcare system needed diverse and redundant data and voice circuits to ensure high availability. BCM One delive...red carrier diversity, failover solutions, and installed three session border controllers. The solution included 300 SIP trunks and 10,000 DIDs, all managed under one bill. The hospital met its aggressive timeline and now has a single point of contact for telecom needs.
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BCM One helped a network of physical therapy and occupational therapy clinics fix their voice and data network. The clinics had trouble with too many invoices and late fees. BCM One gave them one mon...thly bill for phones and Internet. The clinics used BCM One's UCaaSone platform and managed connectivity. This made billing simple and saved time for accounting and IT. The clinics also saved money and got better customer support.
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BCM One provided a dermatology practice with a hybrid Teams and UCaaS solution to support remote work and growth. When the practice changed its strategy, BCM One redesigned the solution using Voice E...nabled Teams, cutting per-user costs by more than half. BCM One also upgraded the practice’s Internet access and managed connectivity. The practice now has a scalable, cost-effective voice and connectivity system that supports its growth goals.
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BCM One helped an urban community hospital restore voice connectivity after a hurricane destroyed local infrastructure. The hospital had no disaster recovery plan and lost all phone service. BCM One ...quickly ported the hospital’s numbers to their PRI service and delivered integrated access devices to restore critical voice lines. This allowed the hospital to focus on patient care during the crisis. BCM One’s solution provided redundancy and rapid response in a disaster situation.
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BCM One’s UCaaS and managed connectivity solutions helped a national network of 330 veterinary hospitals. The company struggled to manage telecom infrastructure during rapid growth. BCM One provided ...a cloud-based communications platform, reliable internet, and network management. This streamlined setup reduced the number of telecom vendors and simplified IT management. BCM One became the organization’s technology advisor, letting the management team focus on core activities.
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BCM One used its Sophia technology expense optimization tool to help a premier media firm resolve a major contract dispute with a Tier 1 telecommunications supplier. The client faced a large underuti...lization penalty after failing to meet minimum technology spend commitments. BCM One reconstructed the client's spend history, analyzed contracts, and opened new discussions with the supplier. As a result, BCM One secured a 100% waiver of the penalty and restored the business relationship.
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Skype for Business Cloud PBX and Microsoft Office 365 helped a fast-growing media agency unify communications across five offices. The agency faced issues with multiple telecom carriers, PBX systems,... and high costs after several acquisitions. BCM One implemented Cloud PBX, PSTN Conferencing, and calling plans, upgraded licenses, and provided custom training. The agency now has a single, centralized voice and meeting solution. They cut telecom costs by nearly 50% and eliminated capital expenses for phones and servers.
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BCM One’s Cloud Optimization tool helped a New York City digital publishing company regain control of their Microsoft Azure cloud spend. The company lost visibility into cloud expenses, risking reven...ue and client billing accuracy. Their cloud costs escalated from an expected $25K yearly to $25K monthly. BCM One implemented automated reporting and custom analytics using their Sophia™ platform. The company now controls cloud usage and spend, restoring confidence in Azure and enabling expansion of their publishing services.
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BCM One delivered SD-WAN for UCaaSone to a jewelry retailer with 18 locations. The retailer replaced two MPLS networks and an on-premises voice system with a managed SD-WAN and UCaaS solution. This u...pgrade cut costs by switching to less expensive internet circuits and removing old phone system contracts. The new network improved reliability with packet duplication and boosted bandwidth by moving to fiber circuits. The IT team now works with one provider, reducing support issues and letting them focus on key business tasks.
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BCM One helped an online personal shopping service fix frequent network outages. The company had outages two to three times a week, hurting team collaboration and VoIP calls. BCM One provided a singl...e point of contact, managed routers with automatic failover, and 24x7x365 network monitoring using VitalView. The outages were almost eliminated. Employees no longer experienced disruptions. The company also reduced management overhead and slightly lowered costs.
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BCM One provided managed SD-WAN for a large online furniture retailer. The retailer faced internet outages and supply-chain disruptions due to network issues. BCM One discovered deeper problems, incl...uding misconfigured firewalls and poor network traffic setup. They designed a new network with dual SD-WAN appliances, diverse connectivity, and AWS integration. The solution improved network availability, security, and manageability. The IT team can now focus on other projects, and the company is ready for further cloud migration.
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BCM One used its Sophia technology expense optimization tool and managed SD-WAN solution for a Swiss luxury watchmaker. The client had 11 retail locations in North America and needed to standardize a...nd optimize their network. BCM One provided SD-WAN with redundancy, SIP trunking, and next-generation firewall protection. The solution improved network uptime and user productivity. BCM One also manages the network 24x7x365 for all locations.
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BCM One helped a hearing aid company fix phone outages that hurt customer service. The company had outages every few months with their old provider. BCM One moved their toll-free lines to a new SIP T...runking platform with automatic failover. Now, if there is an outage, calls switch over automatically. The company can also manually forward calls quickly. The IT team supports 20 locations and values BCM One's personal service and proactive planning.
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Pure IP helped a major American university restart its stalled Microsoft Teams migration. The university had 30,000 phone numbers and used multiple platforms, including Cisco and Avaya. Pure IP provi...ded a fully managed solution with SIP trunks, 5-digit dialing, dynamic E911, and a robust portal. The solution enabled smooth migration and integration across all systems. The university gained confidence in Pure IP's expertise and is now planning future projects with them.
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BCM One helped a top-ranked public university move from an on-premises phone system to Microsoft Teams using SIP trunking and Enterprise Voice. The university needed a flexible partner and wanted to ...keep using their existing Avaya equipment. BCM One designed a hybrid solution that fit the school’s timeline and testing process. The university first tested SIP to Avaya, then fully switched to SIP to Teams as primary. The solution has delivered reliable service for years, letting the university save costs and keep their legacy equipment.
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Pure IP Enterprise Voice helped a global insurance company unify voice services for 8,000 employees across eight countries on Cisco Webex. The company faced challenges with a mix of legacy on-premise...s and Webex calling plans, causing complexity and billing issues. Pure IP provided a single, cost-effective solution with centralized billing and global PSTN coverage. The first rollout phase finished in two months, faster than expected, leading to accelerated US deployment. The company saved money and simplified invoicing for all offices.
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BCM One delivered a UCaaS solution to an insurance company needing remote work capabilities. The company faced an outdated phone system and urgent needs due to the COVID-19 pandemic. BCM One deployed... the new VoIP system for 61 users across five offices in just a few days, much faster than the usual 4 to 6 weeks. Employees now use softphones and desk phones at home, keeping business communications running smoothly. The solution enabled uninterrupted client service and flexible work-from-home options.
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BCM One helped a major health insurance provider modernize its telecommunications infrastructure. The insurer faced high costs and outdated systems after a consolidation. BCM One realigned their tele...com setup and used wholesale rates to cut costs. Monthly telecom expenses dropped from $980,000 to $470,000, a 50% reduction. Billing was simplified from 250 bills to just five. The provider now has better control and visibility over their network and can support future technology upgrades.
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BCM One provided local and nationwide connectivity for a public storage company with over 50 locations in the US. The company needed to consolidate multiple carriers and manage bandwidth for security... systems, especially in rural and industrial areas. BCM One created a custom rollout plan, grouped sites for phased implementation, and offered proactive monitoring and management. The solution reduced the IT burden, improved network reliability, and gave the company a single point of contact for support. While costs did not decrease, the company gained better service and peace of mind.
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BCM One provided InPacket hosted voice and unified communications to a dance apparel company with 20 retail stores across the US. The company needed reliable voice and data services for each location.... BCM One delivered tailored solutions, including hosted VoIP, POTS lines, and MPLS circuits. Operations managers saved time by having one point of contact and one bill for all stores. BCM One also managed upgrades, contracts, and technical issues, ensuring smooth retail operations.
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BCM One upgraded the network and phone system for a county in upstate New York. The county faced slow internet, high costs, and complex billing with over 35 vendors. BCM One designed a hybrid network..., migrated phone lines to SIP, and managed the rollout. The solution increased bandwidth, improved phone service, and cut costs by 35%. The county now has fewer providers and better support for its small IT team.
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BCM One provided a UCaaS solution for a multi-national business machinery company. The company struggled with complex phone service management and high costs. BCM One implemented a hosted VoIP servic...e on MPLS, reducing management time and increasing uptime. Employees received thorough training, and all offices now use one unified platform. The company saved about $10,000 per month and freed IT staff for other tasks.
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BCM One helped a global cosmetics company upgrade its voice and data systems. The company faced service disruptions due to billing errors with a local carrier. BCM One quickly set up new SIP trunking... services over a weekend. The solution included 250 SIP trunks and 2,700 DIDs, plus managed connectivity and proactive monitoring. The company now plans a full network refresh with BCM One, including SD-WAN and Internet upgrades.
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BCM One helped a top North American semi-trailer manufacturer move from MPLS to a third-party SD-WAN solution. The company needed a single partner for managed connectivity and technology expense mana...gement across 35 sites. BCM One used its Sophia solution to manage costs and build business cases with suppliers. The project finished all fiber connections in under a year, with the first wave live in 90 days. The manufacturer saved money and avoided production downtime.
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BCM One helped a sports marketing company fix voice outages with mSIP managed SIP service. The company then worked with BCM One to migrate to Microsoft Teams and later moved their broadcast support t...eam to UCaaS with 30 call center seats. BCM One redesigned their network with managed connectivity and SD-WAN, adding dual network redundancy. They also implemented Sophia Technology Expense Management to solve billing and reporting issues. The company now has better communication, no outages, and expects cost savings from improved expense management.
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BCM One delivered Pure IP Enterprise Voice for Microsoft Teams Operator Connect to a global agriculture, chemical, and seed company. The company faced fragmented voice systems and data silos after ye...ars of growth. BCM One unified their communications with a single cloud voice solution, starting with 2,750 call paths and 10,000 DIDs in North America. The solution will expand to 50+ countries and triple in size. The company now manages fewer carriers, has simpler billing, and gives employees a seamless experience worldwide.
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Voice Enabled Teams from BCM One helped a digital agency with 600 users in five U.S. locations move from legacy MPLS and copper-based SIP voice to modern cloud calling. The agency needed to support r...emote work, enable outbound calling, and meet E911 compliance as office structures changed. BCM One connected to their Teams licenses, provided calling plans, and enabled E911 location registration through a portal. The agency replaced old copper service, improved collaboration, and ensured FCC E911 compliance. The parent company plans to expand the solution to 120,000 users globally.
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