Sessioncam - Conversion Rate Optimization: Use Cases, Capabilities & Competitors

Glassbox helped a major wholesale retail club fix mobile app login issues. Many users struggled to log in, causing a spike in support calls and lost revenue. The CX Analytics team used Glassbox’s tag...less analytics to find the problem and recommended a UX change. After the fix, users could reset passwords more easily. This cut support calls for login issues by 90% and saved $1M in at-risk revenue.
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Glassbox helped a US no-contract mobile provider fix a promo code error during peak season. The analytics team used Glassbox's integration with Qualtrics to quickly find and reproduce the issue. They... discovered expired promo codes were sent to customers, causing lost sales. By monitoring user flows and setting alerts, they reduced the error rate by 6x in one week. This saved over $500K in annual sales and improved customer satisfaction.
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Glassbox helped one of the UK’s largest retail banks fix a critical form error in their online account opening process. The bank used Glassbox’s digital experience analytics to analyze millions of di...gital sessions each month. They identified that special characters in customer names caused backend errors, blocking account openings. With Glassbox, the bank reduced time to analyze user struggles from one week to just 10 minutes. This led to a 4% decrease in customer login issues and significant ROI.
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Glassbox helped a global retailer with 900 stores and 30 websites reduce cart abandonment. The retailer used analytics to find out-of-stock items were causing lost sales. Glassbox enabled real-time a...lerts and automated emails to customers when items were back in stock. The team fixed checkout errors and improved the returns process. These changes drove $26M in extra online revenue.
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Glassbox helped an American office supply retailer with 38,000 employees and $11B in sales. The e-commerce team used Glassbox to capture and analyze website data without IT delays. They found that 55...% of small business customers abandoned carts after seeing a free shipping minimum message. Using Glassbox, they identified over $980K in lost revenue in one week. Removing the minimum order led to a $50M revenue opportunity and cut analytics engineering costs to zero.
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Glassbox helped a US-based online personal finance company fight fraud. The company saw users trying to open multiple accounts for bonuses and to launder money. Glassbox built a digital footprint app... to track user activity and flag suspicious behavior in real time. The tool linked usernames, devices, and IPs, making it easy to spot fraud patterns. In one case, a single username was tied to 81 usernames, 35 IPs, and 15 devices. The company reduced fraud risk and made faster, more confident decisions.
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