Real-World Case Studies and Customer Success Stories with ServicePower

PlusOne Solutions helped a nationwide services company boost insurance compliance from 81% to 90%. Automated reminders and strict enforcement stopped... non-compliant contractors from working. Fraud detection and weekly reviews cut coverage gaps and sped up renewals by 4 days. The company saw 229% growth in specialty coverage and saved 20% in internal resource time. Their portal improved tracking and gave better insight into contractor insurance compliance.
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ServicePower helped GE Appliances cut service appointment windows by 50%. Technician travel times dropped 15%. Customer satisfaction scores rose 20%.... GE Appliances used ServicePower’s Scheduling, Dispatch, Mobile Access, Claim Reimbursement, Consumer Self-Service, and Analytics tools. These solutions improved customer experience, reduced costs, and empowered technicians with real-time information.
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ServicePower’s integrated Dispatch, Contractor Reimbursement, and Customer Self-service solutions helped AIG improve field service operations. AIG saw a 40% increase... in first time fix rate and a 20% decrease in onsite time. The platform enabled real-time job dispatch, technician communication, and seamless customer self-service. AIG also improved quality of service with contractor management and background checks. Customer experience became more efficient and transparent.
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ServicePower’s Managed Services helped ESI, a distributor and manufacturer of consumer electronics, automate warranty processing. ESI cut claims processing time... by 80% and raised customer satisfaction by 10%. The solution reduced fraudulent and duplicate claims. ESI also lowered claims processing costs and improved error rates. The system enabled ESI to meet surges in service demand efficiently.
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ServicePower’s Schedule Optimization helped Northern Ireland Electricity Networks save 7 minutes per job. Technicians completed 1 extra job daily due... to reduced travel times. Field productivity increased by 15%. Appointment schedule adherence improved. The solution automated scheduling and reduced manual work.
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ServicePower’s Scheduling solution helped Baxi boost customer satisfaction by 10%. Baxi saw a 30% increase in service calls completed per... day. The company cut travel costs by 15% and reduced over-staffing costs. ServicePower made job scheduling easier and improved capacity planning. Baxi now delivers better service and keeps promises to customers.
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ServicePower helped Amynta improve claims processing efficiency by 50%. Amynta used ServicePower’s Dispatch, Claims, and Business Intelligence solutions. The company... saw a 15% increase in customer satisfaction rates. Amynta reduced claims processing costs and cut job rejection and cancellation rates. Automated processing lowered claims errors and stopped fraudulent claims.
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ServicePower helped Safeware automate onboarding and claims for over 3,000 service technicians. Safeware replaced manual processes with ServicePower’s field service... management platform. Automation led to an 80% increase in claims approvals and a 98% increase in examiner claims handling. Safeware reduced claims cycle time by 25%. The solution improved compliance, cost control, and customer experience.
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ServicePower Scheduling Optimization and Customer Portal helped BrandsMart U. S.A. boost same day job completion rates by 30%. The retailer...cut operational costs by 25%. BrandsMart improved technician utilization and reduced truck rolls. The solution eliminated paper records and made field management more accurate. Customers now get faster, more reliable service.
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ServicePower helped Electrolux save $1M yearly with scheduling optimization. Electrolux used ServicePower Scheduling, Dispatch, Warranty Claims, Business Intelligence, and Customer... Portal. They cut technician travel times by 15%. The company saved $40M each year by using ServicePower Warranty Claims best practices. Electrolux improved field service efficiency and customer experience.
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ServicePower Scheduling helped Hillcrest Maintenance boost daily job completions by 50%. The company automated dispatch, improved resource allocation, and enhanced... communication. This led to £24M in extra annual revenue and a 96% customer satisfaction rating for 11 years. Emergency response times improved, with calls attended within 4 hours. Hillcrest Maintenance saw better efficiency and happier residents.
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PlusOne Solutions digitized and validated over 15,000 W-9 forms for a large U. S. enterprise in just 10 days. The...company faced IRS compliance risks due to paper-based tax records and no TIN verification. Real-time IRS TIN Matching and a new electronic onboarding process fixed 10% of records before deadlines. The solution eliminated IRS penalties and streamlined contractor compliance management.
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ServicePower’s Managed Services helped Richer Sounds improve customer satisfaction and reduce repair costs. The retailer used ServicePower to manage scheduling,... dispatch, and the full repair process. Richer Sounds saw faster response times and more first-time fix rates. Their internal engineers could focus on sales. Customer service levels stayed high while costs dropped.
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ServicePower’s Managed Services helped Castelan Group boost first-time-fix rates by 15%. Technician effectiveness rose by 25%. Castelan cut operational costs... and reduced cost per repair. The solution improved customer experience and lowered the risk of repeat visits. Castelan chose ServicePower for agility and cost savings in insurance claims and field service management.
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Inveniam’s Vision AI helped Axione automate image analysis for network assets. Axione cut trouble tickets by 46% and saved over... 20,000 engineering hours each year. The solution reduced truck rolls, saving more than $2 million and cutting CO2 emissions by 15+ tons annually. Manual quality reviews dropped from a full day to just one hour. Axione now monitors 100% of assets within hours, meeting ARCEP regulations and improving network operations.
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Inveniam Vision AI helped XpFibre automate network quality checks. XpFibre managed over seven million fiber sockets and faced slow, costly... manual audits. With Vision AI, they cut review times from days to real-time, under 3 seconds. The platform supports 2 million images annually and over 25 detection checks. XpFibre now reduces site visits and maintenance costs, improving network operations.
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ServicePower’s Schedule Optimization helped Siemens automate job scheduling for over 1,500 jobs daily. The AI-powered solution improved workforce productivity, first-time... fix rates, and customer satisfaction. Siemens reduced travel costs and carbon emissions. The platform also boosted employee engagement by cutting idle time and wasted trips. These changes increased profitability and strengthened Siemens’ brand.
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ServicePower’s Contracted Workforce Solution helped John Lewis & Partners cut repair turnaround time by 42%. The company saw a 25%... improvement in customer satisfaction and a 52% drop in escalated complaints. John Lewis automated work order management, dispatch, and contractor reimbursement. Customers used a self-service portal to book and track repairs. Analytics gave insight into delays and process improvements.
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ServicePower’s Continuous Criminal Monitoring Program gave Willdan 100% visibility between background check cycles. Willdan now gets incident alerts in less... than 24 hours and covers 85% of its contractor population. Early alerts helped uncover DUIs, felony theft, and sexual assault in the first 30 days. The solution closed compliance gaps and improved brand protection. Willdan strengthened safety and compliance for its contractor network.
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