ServicePower Overview

ServicePower's blended workforce solutions streamline job management, dispatch, and optimization for both employed and contracted providers. Efficiency, cost optimization, and enhanced customer experiences are achieved.

Use Cases

Customers recommend Contract Management, Social Media Analytics, Competitive Intelligence, as the business use cases that they have been most satisfied with while using ServicePower.

Other use cases:

  • Measuring Customer Satisfaction
  • Lifetime Value Management
  • Sending & Publishing Communications
  • Lead Management
  • Engagement Management
  • Order Management
  • Lead Qualification: Technographic
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServicePower.

Other priorities:

  • Improve Visibility
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ServicePower Use-Cases and Business Priorities: Customer Satisfaction Data

ServicePower works with different mediums / channels such as Mobile.

ServicePower's features include Dashboard. and ServicePower support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also ServicePower analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix...." Peer review by Deborah Schnurpel, Information Technology and Services

ServicePower, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServicePower

Top Industries

  • Information Technology and Services
  • Retail
  • Computer & Network Security

Popular in

  • Large Enterprise
  • Small Business
  • Enterprise

ServicePower is popular in Information Technology And Services, Retail, and Computer & Network Security and is widely used by Large Enterprise, Small Business, and Enterprise.

ServicePower Customer wins, Customer success stories, Case studies

How does ServicePower address your Contract Management Challenges?

What makes ServicePower ideal for Competitive Intelligence?

How efficiently Does ServicePower manage your Measuring Customer Satisfaction?

What solutions does ServicePower provide for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well ServicePower solved their Field Service Management needs. Cuspera uses 205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Hillcrest Maintenance - Consumer Services - Large

ServicePower Scheduling helped Hillcrest Maintenance boost daily job completions by 50%. The company automated dispatch, improved resource allocation, and enhanced communication. This led to £24M in ...extra annual revenue and a 96% customer satisfaction rating for 11 years. Emergency response times improved, with calls attended within 4 hours. Hillcrest Maintenance saw better efficiency and happier residents.

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GE Appliances - Consumer Electronics - Very Large

ServicePower helped GE Appliances cut service appointment windows by 50%. Technician travel times dropped 15%. Customer satisfaction scores rose 20%. GE Appliances used ServicePower’s Scheduling, Dis...patch, Mobile Access, Claim Reimbursement, Consumer Self-Service, and Analytics tools. These solutions improved customer experience, reduced costs, and empowered technicians with real-time information.

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Baxi - Manufacturing - Very Large

ServicePower’s Scheduling solution helped Baxi boost customer satisfaction by 10%. Baxi saw a 30% increase in service calls completed per day. The company cut travel costs by 15% and reduced over-sta...ffing costs. ServicePower made job scheduling easier and improved capacity planning. Baxi now delivers better service and keeps promises to customers.

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Northern Ireland Electricity Networks - Utilities - Large

ServicePower’s Schedule Optimization helped Northern Ireland Electricity Networks save 7 minutes per job. Technicians completed 1 extra job daily due to reduced travel times. Field productivity incre...ased by 15%. Appointment schedule adherence improved. The solution automated scheduling and reduced manual work.

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U.S. enterprise paying thousands of contractors - Very Large

PlusOne Solutions digitized and validated over 15,000 W-9 forms for a large U.S. enterprise in just 10 days. The company faced IRS compliance risks due to paper-based tax records and no TIN verificat...ion. Real-time IRS TIN Matching and a new electronic onboarding process fixed 10% of records before deadlines. The solution eliminated IRS penalties and streamlined contractor compliance management.

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Richer Sounds - Retail - Medium

ServicePower’s Managed Services helped Richer Sounds improve customer satisfaction and reduce repair costs. The retailer used ServicePower to manage scheduling, dispatch, and the full repair process.... Richer Sounds saw faster response times and more first-time fix rates. Their internal engineers could focus on sales. Customer service levels stayed high while costs dropped.

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ServicePower | InsurTech Solutions for Field Service Management

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Peers used ServicePower for contract management and social media analytics

ServicePower Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Analytics

4.88/5 ★

Read Reviews (21)
Custom Reports

4.72/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Analytics

4.88/5 ★

Read Reviews (21)
Custom Reports

4.72/5 ★

Read Reviews (27)

Software Failure Risk Guidance

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for ServicePower

Overall Risk Meter

Low Medium High

Top Failure Risks for ServicePower

ServicePower, Inc. News

Partnership

ServicePower and Marcone Appliance Parts Announce Strategic Partnership to Streamline Field Service Management Solutions

ServicePower has formed a strategic partnership with Marcone Appliance Parts to enhance field service management solutions. This collaboration integrates Marcone's extensive parts inventory with ServicePower's AI-driven platform, providing over 13,000 service companies access to more than 300,000 parts. This integration aims to improve first-time fix rates, reduce return visits, and boost customer satisfaction.

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Awards

ServicePower Recognized by ISG Software Research for Field Service Innovation and Execution

ServicePower has been recognized by ISG Software Research for its innovation and execution in field service management. In the 2026 ISG Buyers Guide for Manufacturing Field Service, ServicePower was rated as Innovative, and in the Field Service Emerging Providers guide, it was rated Exemplary. This acknowledgment highlights ServicePower's focus on AI-driven platforms that enhance operational outcomes, improve efficiency, and support scalable service delivery.

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Financial

ServicePower Closes Transformative Year with AI-Driven Growth and Market Expansion

ServicePower concluded a transformative year with significant AI-driven growth, marked by double-digit revenue increases, strategic acquisitions of Inveniam and PlusOne Solutions, and a 50% workforce expansion. The company launched the On-Demand Home Services Cloud, enhancing its AI capabilities and expanding its market presence in various sectors, including utilities and telecom. ServicePower was recognized as a Major Player in the IDC MarketScape for AI-Enabled Field Service Management.

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M&A

ServicePower Closes Transformative Year with AI-Driven Growth and Market Expansion - PR Newswire

ServicePower concluded 2025 with significant achievements, including double-digit revenue growth, a 50% workforce expansion, and strategic acquisitions of Inveniam and PlusOne Solutions. These acquisitions enhanced its AI capabilities in field service management. The company launched the On-Demand Home Services Cloud, an AI-driven platform, and was recognized as a Major Player in the IDC MarketScape for AI-Enabled Field Service Management.

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ServicePower, Inc. Profile

Company Name

ServicePower, Inc.

Company Website

https://www.servicepower.com/

HQ Location

McLean, Virginia

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

M&A