ServicePower: Use-Cases, Insights and Reviews | 2026 Cuspera

ServicePower helped GE Appliances cut service appointment windows by 50%. Technician travel times dropped 15%. Customer satisfaction scores rose 20%. GE Appliances used ServicePower’s Scheduling, Dis...patch, Mobile Access, Claim Reimbursement, Consumer Self-Service, and Analytics tools. These solutions improved customer experience, reduced costs, and empowered technicians with real-time information.
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ServicePower’s integrated Dispatch, Contractor Reimbursement, and Customer Self-service solutions helped AIG improve field service operations. AIG saw a 40% increase in first time fix rate and a 20% ...decrease in onsite time. The platform enabled real-time job dispatch, technician communication, and seamless customer self-service. AIG also improved quality of service with contractor management and background checks. Customer experience became more efficient and transparent.
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ServicePower Scheduling helped Hillcrest Maintenance boost daily job completions by 50%. The company automated dispatch, improved resource allocation, and enhanced communication. This led to £24M in ...extra annual revenue and a 96% customer satisfaction rating for 11 years. Emergency response times improved, with calls attended within 4 hours. Hillcrest Maintenance saw better efficiency and happier residents.
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ServicePower’s Contracted Workforce Solution helped John Lewis & Partners cut repair turnaround time by 42%. The company saw a 25% improvement in customer satisfaction and a 52% drop in escalated com...plaints. John Lewis automated work order management, dispatch, and contractor reimbursement. Customers used a self-service portal to book and track repairs. Analytics gave insight into delays and process improvements.
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ServicePower’s Continuous Criminal Monitoring Program gave Willdan 100% visibility between background check cycles. Willdan now gets incident alerts in less than 24 hours and covers 85% of its contra...ctor population. Early alerts helped uncover DUIs, felony theft, and sexual assault in the first 30 days. The solution closed compliance gaps and improved brand protection. Willdan strengthened safety and compliance for its contractor network.
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PlusOne Solutions helped a nationwide services company boost insurance compliance from 81% to 90%. Automated reminders and strict enforcement stopped non-compliant contractors from working. Fraud det...ection and weekly reviews cut coverage gaps and sped up renewals by 4 days. The company saw 229% growth in specialty coverage and saved 20% in internal resource time. Their portal improved tracking and gave better insight into contractor insurance compliance.
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