ServicePower: Product updates, Customer stories, and Insights | 2026 Cuspera

ServicePower Scheduling helped Hillcrest Maintenance boost daily job completions by 50%. The company automated dispatch, improved resource allocation, and enhanced communication. This led to £24M in ...extra annual revenue and a 96% customer satisfaction rating for 11 years. Emergency response times improved, with calls attended within 4 hours. Hillcrest Maintenance saw better efficiency and happier residents.
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ServicePower helped GE Appliances cut service appointment windows by 50%. Technician travel times dropped 15%. Customer satisfaction scores rose 20%. GE Appliances used ServicePower’s Scheduling, Dis...patch, Mobile Access, Claim Reimbursement, Consumer Self-Service, and Analytics tools. These solutions improved customer experience, reduced costs, and empowered technicians with real-time information.
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ServicePower’s Scheduling solution helped Baxi boost customer satisfaction by 10%. Baxi saw a 30% increase in service calls completed per day. The company cut travel costs by 15% and reduced over-sta...ffing costs. ServicePower made job scheduling easier and improved capacity planning. Baxi now delivers better service and keeps promises to customers.
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ServicePower’s Schedule Optimization helped Northern Ireland Electricity Networks save 7 minutes per job. Technicians completed 1 extra job daily due to reduced travel times. Field productivity incre...ased by 15%. Appointment schedule adherence improved. The solution automated scheduling and reduced manual work.
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PlusOne Solutions digitized and validated over 15,000 W-9 forms for a large U.S. enterprise in just 10 days. The company faced IRS compliance risks due to paper-based tax records and no TIN verificat...ion. Real-time IRS TIN Matching and a new electronic onboarding process fixed 10% of records before deadlines. The solution eliminated IRS penalties and streamlined contractor compliance management.
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ServicePower’s Managed Services helped Richer Sounds improve customer satisfaction and reduce repair costs. The retailer used ServicePower to manage scheduling, dispatch, and the full repair process.... Richer Sounds saw faster response times and more first-time fix rates. Their internal engineers could focus on sales. Customer service levels stayed high while costs dropped.
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