Latest News & Updates on Service Creatio

Creatio launched the AI Summer program to enhance enterprise AI adoption. The six-week initiative includes workshops, co-build sessions, and a hackathon, focusing on practical AI skill development. P...articipants will use Creatio AI Studio to build AI agents, aiming to transition from AI exploration to real-world application.
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Creatio has announced its upcoming Creatio 10x Release event, scheduled for July 15, 2026. The event will showcase new AI-driven capabilities, including Creatio AI Studio, AI-powered coding agents, a...nd omnichannel experiences. These innovations aim to enhance productivity, speed, and business impact by integrating AI agents into CRM and workflow processes, supporting large-scale AI adoption and continuous business operations.
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Creatio will unveil its new AI-powered automation and CRM capabilities at the Creatio 10x Release event on July 15. The release includes updates to Creatio AI Studio, new AI-powered coding capabiliti...es, and enhanced omnichannel functionality for sales, marketing, and customer service platforms. The event highlights Creatio's strategy to integrate AI agents with human expertise for improved business execution.
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Creatio launched "Unlimited Enterprise," a new AI-native CRM and workflow platform model designed for limitless scalability. This model supports unlimited users, AI agents, workflows, and application...s, enabling organizations to enhance CRM processes and automate workflows without traditional software constraints. The new Unlimited pricing plan offers comprehensive platform access, promoting continuous workflow execution and automation expansion.
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Creatio has introduced an "Unlimited" AI CRM pricing model, eliminating seat-based licensing constraints to support enterprise-wide automation. This model allows unlimited users, agents, workflows, a...nd applications, aligning pricing with business outcomes rather than user counts. The inclusion of Creatio AI Studio underscores the shift towards agentic platforms, where AI agents play a central role in enterprise workflows. This move reflects broader industry trends towards value-based pricing and intensifies competition in the CRM and workflow automation markets.
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Creatio has launched a new Unlimited pricing model, removing user-based limitations for its AI CRM and workflow platform. This approach allows organizations to scale automation without licensing barr...iers, offering unlimited users, agents, applications, and workflows. The update includes the introduction of Creatio AI Studio, an AI-native platform for managing agent lifecycles, effective from May 1, 2026.
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Creatio has introduced a new Unlimited pricing model designed for the AI era, eliminating seat-based limitations and allowing enterprise-wide adoption of its AI CRM and workflow platform. This model ...includes unlimited users, agents, applications, and workflows, aiming to maximize ROI and accelerate deployment. Additionally, Creatio AI Studio, an AI-native platform for managing agent lifecycles, is now included by default.
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Creatio has introduced a revolutionary Unlimited pricing model for its AI CRM and workflow platform, eliminating user-based barriers and enhancing enterprise-wide adoption. This model supports unlimi...ted users, agents, applications, workflows, and API calls, enabling organizations to scale automation without licensing constraints. Additionally, Creatio has launched the AI-native Creatio AI Studio, enhancing agent lifecycle management and workflow automation capabilities.
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Creatio has enhanced its Basic Support package by introducing an AI Support package, offering free, always-on assistance. This upgrade leverages AI to provide instant, accurate issue resolution and i...ntelligent case routing, improving customer experience with real-time responses and personalized support.
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Creatio released its 2026 Enterprise Automation Trends report, providing insights into 12 key trends shaping enterprise transformation. The report emphasizes the shift towards autonomous AI systems, ...agentic systems over static applications, and the evolving role of CRM as a central hub. It aims to guide leaders in strategic planning for enterprise automation.
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Creatio has launched the Agentic Banking Blueprint, a strategic framework to help financial institutions scale AI adoption using autonomous agents. The blueprint provides guidance on selecting high-i...mpact use cases, designing operating models, and ensuring governance. It aims to transform AI from a productivity tool to an execution layer, enabling banks to achieve measurable business outcomes.
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Creatio has introduced six pre-built autonomous AI agents specifically designed for the banking sector. These agents, launched in February 2026, aim to enhance revenue generation and operational exce...llence by executing end-to-end workflows. They can be deployed without upgrading core systems, offering banks a rapid implementation timeline of 10-12 weeks. Creatio's no-code platform further empowers business users to modify workflows independently, facilitating a more customer-centric banking experience.
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Creatio released its 2026 Enterprise Automation Trends report, offering insights into the evolution of enterprise automation. The report outlines twelve key trends, including the rise of autonomous A...I systems and the transformation of CRM into a central orchestration hub. It aims to guide business leaders in strategic planning and automation adoption.
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Creatio has introduced autonomous AI agents tailored for the financial services sector during a live event. These AI agents are designed to enhance operational efficiency and customer engagement with...in financial institutions. The launch signifies Creatio's commitment to leveraging AI technology for industry-specific solutions, aiming to streamline processes and improve service delivery in the financial services domain.
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Creatio achieved significant growth in 2025, driven by AI and no-code innovations. The company introduced multiple platform updates, including the "Twin" release, enhancing AI and no-code capabilitie...s. Creatio expanded its customer base across key verticals and strengthened its partner ecosystem. Notable recognitions include being named a Leader in Gartner's Magic Quadrant for B2B Marketing Automation Platforms and winning the Best for AI Development award.
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Creatio Introduces a Simplified AI Pricing Model to Empower Businesses ...

Creatio has introduced a "bring your own model" feature, enhancing its no-code platform for workflow automation and CRM. This allows enterprises to integrate leading AI models like those from OpenAI,... Anthropic, and Google, offering flexibility in AI deployments. The platform supports AI integration into core workflows, aiming for faster adoption and improved user experience without additional licensing fees.
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Creatio has named Net at Work as a Premier Partner, recognizing their expertise in delivering CRM solutions using Creatio's AI-native platform. This partnership highlights Net at Work's role in unify...ing customer relationship management and workflow automation, enhancing productivity and revenue growth for various industries.
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Creatio has partnered with VoxFlo to integrate 88 phone systems with Creatio CRM. This collaboration automates call data capture, linking it to relevant records in Creatio, enhancing efficiency and p...roviding real-time insights. The integration supports AI-enabled voice systems, offering features like call transcription and sentiment analysis, and improves productivity with tools like click-to-dial and call management.
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Creatio and Apryse have formed a strategic partnership to integrate Apryse's document processing SDKs into Creatio's no-code CRM platform. This collaboration enables organizations to manage document ...workflows directly within Creatio, reducing reliance on external tools and enhancing security and compliance. The partnership expands Apryse's reach within Creatio's ecosystem, benefiting industries with document-intensive processes like finance and healthcare.
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Creatio and QBurst have formed a partnership to enhance global business capabilities using AI technologies. This collaboration aims to integrate Creatio's low-code platform with QBurst's AI expertise..., providing businesses with advanced automation and process optimization solutions.
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Creatio has partnered with CODE81 to enhance AI-driven digital transformation in the Middle East. This collaboration will utilize Creatio's AI-native no-code platform to streamline operations and imp...rove customer experiences. CODE81 will leverage this technology to help clients design and automate workflows, reducing costs and accelerating innovation.
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Creatio has partnered with Appyzie to enhance AI-powered automation globally. This collaboration combines Creatio's AI-native no-code platform with Appyzie's expertise in lean digital transformation,... aiming to simplify and accelerate automation for enterprises. The partnership focuses on delivering impactful business outcomes by integrating AI and no-code solutions to transform sales, marketing, and customer service.
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Creatio has been awarded the Best AI CRM in the 2026 CRMmys Awards by CRM.org. The recognition highlights Creatio's AI-native CRM platform, which integrates AI with no-code workflow automation to enh...ance marketing, sales, customer service, and operational workflows. This award underscores the platform's ability to transform CRM systems into action-oriented solutions, driving productivity and customer value.
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Creatio has been recognized by Gartner as a representative provider in the Innovation Insight: Agentic AI in CRM report. The report highlights the evolution of AI from assistant tools to systems capa...ble of executing business tasks. Creatio's platform focuses on collaboration between human workers and AI agents, automating workflows in CRM and operational functions.
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Creatio has been recognized as a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026. The report highlights Creatios AI-native, no-code platform that enhances customer service... operations. Creatio received above-average customer feedback, emphasizing its ability to automate and adapt service processes efficiently.
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Creatio has been awarded the Global AI Awards 2026 for its Autonomous AI Agents for Banking in the AI in Finance and Banking category. This solution enables financial institutions to automate workflo...ws efficiently, achieving faster delivery and reduced costs while maintaining regulatory compliance. The award underscores the industry's shift towards AI-driven automation for enhanced business outcomes.
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Creatio has been named a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026. The report highlights Creatio's AI-native, no-code platform, which enhances customer service oper...ations with intelligent automation. Creatio received above-average customer feedback, emphasizing its ability to deliver value through agentic engagement and process adaptability.
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Creatio has been recognized as a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026 report. The evaluation highlighted Creatio's AI-native, no-code platform, which enhances c...ustomer service operations by automating processes and providing a comprehensive view of customer interactions. The report noted Creatio's above-average customer feedback compared to other vendors.
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Katherine Kostereva, CEO of Creatio, has been named to the Inc. Female Founders 500 list for 2026. This recognition honors her leadership and innovation in the tech industry, highlighting Creatio's g...rowth and AI-driven automation advancements under her guidance.
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Katherine Kostereva, CEO of Creatio, has been named to the Inc. Female Founders 500 list for the second consecutive year. This recognition celebrates her leadership and innovation in the tech industr...y, highlighting Creatio's growth and AI-driven automation advancements under her guidance.
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