An intelligent full-cycle service management platform
Latest Product Updates and Feature Enhancements on Service Creatio
Creatio Launches Unlimited Enterprise for the AI Era
Creatio has launched Unlimited Enterprise, a new AI-native CRM and workflow platform designed for the AI era. This model removes traditional software limitations, enabling organizations to scale exec...ution across people, AI agents, workflows, and applications without limits. It features five core pillars, including human-led and agentic workflows, best-in-class CRM, and a new Unlimited pricing plan offering unrestricted access to the platform's capabilities.
Creatio has introduced an "Unlimited" AI CRM pricing model, eliminating seat-based licensing constraints to support enterprise-wide automation. This model allows unlimited users, agents, workflows, a...nd applications, aligning pricing with business outcomes rather than user counts. The inclusion of Creatio AI Studio underscores the shift towards agentic platforms, where AI agents play a central role in enterprise workflows. This move reflects broader industry trends towards value-based pricing and intensifies competition in the CRM and workflow automation markets.
Creatio Sets a New Standard for Enterprise Software Pricing in the Age ...
Creatio has launched a new Unlimited pricing model, removing user-based limitations for its AI CRM and workflow platform. This approach allows organizations to scale automation without licensing barr...iers, offering unlimited users, agents, applications, and workflows. The update includes the introduction of Creatio AI Studio, an AI-native platform for managing agent lifecycles, effective from May 1, 2026.
Creatio Redefines Enterprise Software Pricing for the AI Era
Creatio has introduced a new Unlimited pricing model designed for the AI era, eliminating seat-based limitations and allowing enterprise-wide adoption of its AI CRM and workflow platform. This model ...includes unlimited users, agents, applications, and workflows, aiming to maximize ROI and accelerate deployment. Additionally, Creatio AI Studio, an AI-native platform for managing agent lifecycles, is now included by default.
Creatio Sets a New Standard for Enterprise Software Pricing in the Age ...
Creatio has introduced a revolutionary Unlimited pricing model for its AI CRM and workflow platform, eliminating user-based barriers and enhancing enterprise-wide adoption. This model supports unlimi...ted users, agents, applications, workflows, and API calls, enabling organizations to scale automation without licensing constraints. Additionally, Creatio has launched the AI-native Creatio AI Studio, enhancing agent lifecycle management and workflow automation capabilities.
Creatio Adds AI Assistance to Free Basic Support Plan to Elevate Customer Experience with Always-On Assistance
Creatio has enhanced its Basic Support package by introducing an AI Support package, offering free, always-on assistance. This upgrade leverages AI to provide instant, accurate issue resolution and i...ntelligent case routing, improving customer experience with real-time responses and personalized support.
Creatio Maps the Next Phase of Enterprise Automation for 2026 with Trends Report
Creatio released its 2026 Enterprise Automation Trends report, providing insights into 12 key trends shaping enterprise transformation. The report emphasizes the shift towards autonomous AI systems, ...agentic systems over static applications, and the evolving role of CRM as a central hub. It aims to guide leaders in strategic planning for enterprise automation.
Creatio Releases Agentic Banking Blueprint to Help Financial ...
Creatio has launched the Agentic Banking Blueprint, a strategic framework to help financial institutions scale AI adoption using autonomous agents. The blueprint provides guidance on selecting high-i...mpact use cases, designing operating models, and ensuring governance. It aims to transform AI from a productivity tool to an execution layer, enabling banks to achieve measurable business outcomes.
AI Agents & No-Code Banking: How Creatio is Reshaping Customer-Centric ...
Creatio has introduced six pre-built autonomous AI agents specifically designed for the banking sector. These agents, launched in February 2026, aim to enhance revenue generation and operational exce...llence by executing end-to-end workflows. They can be deployed without upgrading core systems, offering banks a rapid implementation timeline of 10-12 weeks. Creatio's no-code platform further empowers business users to modify workflows independently, facilitating a more customer-centric banking experience.
Creatio Maps the Next Phase of Enterprise Automation for 2026 with Trends Report
Creatio released its 2026 Enterprise Automation Trends report, offering insights into the evolution of enterprise automation. The report outlines twelve key trends, including the rise of autonomous A...I systems and the transformation of CRM into a central orchestration hub. It aims to guide business leaders in strategic planning and automation adoption.
Creatio Introduces Autonomous AI Agents for Financial Services at Live Event
Creatio has introduced autonomous AI agents tailored for the financial services sector during a live event. These AI agents are designed to enhance operational efficiency and customer engagement with...in financial institutions. The launch signifies Creatio's commitment to leveraging AI technology for industry-specific solutions, aiming to streamline processes and improve service delivery in the financial services domain.
Creatio Marks a Landmark Year of AI Innovation and Accelerated Global Growth | Creatio
Creatio achieved significant growth in 2025, driven by AI and no-code innovations. The company introduced multiple platform updates, including the "Twin" release, enhancing AI and no-code capabilitie...s. Creatio expanded its customer base across key verticals and strengthened its partner ecosystem. Notable recognitions include being named a Leader in Gartner's Magic Quadrant for B2B Marketing Automation Platforms and winning the Best for AI Development award.
Exclusive : Creatio expands AI integration with bring your own model support
Creatio has introduced a "bring your own model" feature, enhancing its no-code platform for workflow automation and CRM. This allows enterprises to integrate leading AI models like those from OpenAI,... Anthropic, and Google, offering flexibility in AI deployments. The platform supports AI integration into core workflows, aiming for faster adoption and improved user experience without additional licensing fees.
Creatio Launches 8.3 'Twin' Release, Advancing Native AI Capabilities ...
Creatio has launched its 8.3 "Twin" release, enhancing its AI-native platform with new role-based AI agents and no-code automation tools. This update introduces a conversational user experience and A...I-driven development capabilities, allowing users to interact with the platform using natural language. The release aims to improve productivity and decision-making across sales, marketing, and service functions, with all features available immediately without additional costs.
Creatio Launches 8.3 "Twin" Release, Further Advancing Native AI Capabilities with New Agents and Superior No-Code Automation - citybiz
Creatio has launched version 8.3, called the "Twin" release, introducing advanced native AI capabilities, new AI-powered agents, and enhanced no-code automation tools. This update strengthens Creatio...'s position as an AI-native platform for automating CRM and workflow processes, enabling organizations to streamline operations with greater flexibility and intelligence.
Creatio embeds AI agents across CRM and workflow automation platform
Creatio launched release 8.3, named Twin, embedding AI agents throughout its no-code CRM and workflow automation platform. The update delivers advanced natural language capabilities and real-time aut...omation, integrating deeply with web, mobile, and productivity tools like Microsoft Outlook and Teams. This release enables conversational assistance tailored to company-specific needs, advancing AI-driven process automation for enterprise users.
Creatio Launches 8.3 "Twin" Release, Further Advancing Native AI Capabilities with new Agents and Superior No-Code Automation | Creatio
Creatio has launched version 8.3, called the "Twin" release, enhancing its AI-native no-code platform with advanced AI agents and improved automation features. The update strengthens Creatio's compos...able architecture, enabling faster application development and deeper workflow automation for CRM, sales, marketing, and service processes across industries.
Creatio Partners with Tahaluf to Advance Agentic, No-Code ...
Creatio has partnered with Tahaluf Al Emarat Technical Solutions to enhance no-code workflow automation and CRM solutions. This collaboration aims to help organizations in both public and private sec...tors modernize processes and improve customer engagement using Creatio's agentic platform. The partnership leverages Tahaluf's implementation expertise to deliver adaptable digital solutions.
Creatio has partnered with VoxFlo to integrate 88 phone systems with Creatio CRM. This collaboration automates call data capture, linking it to relevant records in Creatio, enhancing efficiency and p...roviding real-time insights. The integration supports AI-enabled voice systems, offering features like call transcription and sentiment analysis, and improves productivity with tools like click-to-dial and call management.
Apryse and Creatio Set New Standard for Document Automation in CRM ...
Creatio and Apryse have formed a strategic partnership to integrate Apryse's document processing SDKs into Creatio's no-code CRM platform. This collaboration enables organizations to manage document ...workflows directly within Creatio, reducing reliance on external tools and enhancing security and compliance. The partnership expands Apryse's reach within Creatio's ecosystem, benefiting industries with document-intensive processes like finance and healthcare.
Creatio Partners with QBurst to Empower Businesses Globally with AI ...
Creatio and QBurst have formed a partnership to enhance global business capabilities using AI technologies. This collaboration aims to integrate Creatio's low-code platform with QBurst's AI expertise..., providing businesses with advanced automation and process optimization solutions.
Creatio Partners with CODE81 to Accelerate AI - Driven Digital Transformation in the Middle East
Creatio has partnered with CODE81 to enhance AI-driven digital transformation in the Middle East. This collaboration will utilize Creatio's AI-native no-code platform to streamline operations and imp...rove customer experiences. CODE81 will leverage this technology to help clients design and automate workflows, reducing costs and accelerating innovation.
Creatio and Appyzie Join Forces to Globally Accelerate AI-Powered Automation | citybiz
Creatio has partnered with Appyzie to enhance AI-powered automation globally. This collaboration combines Creatio's AI-native no-code platform with Appyzie's expertise in lean digital transformation,... aiming to simplify and accelerate automation for enterprises. The partnership focuses on delivering impactful business outcomes by integrating AI and no-code solutions to transform sales, marketing, and customer service.
Bits In Glass Joins Creatio as Premier Partner to Advance Innovation in Manufacturing & Distribution
Bits In Glass has joined Creatio as a Premier Partner to drive innovation in the manufacturing and distribution sectors. This partnership will combine Bits In Glasss expertise with Creatios AI-native... no-code workflow automation and CRM platform, aiming to deliver advanced digital transformation solutions for manufacturers and distributors.
Creatio and Cyclr Partner to Accelerate Agentic Workflows and Enterprise Integration | Creatio
Creatio and Cyclr have formed a partnership to enhance agentic workflows and enterprise integration. This collaboration leverages Creatio's AI-native no-code CRM and workflow automation platform with... Cyclr's integration technology, enabling organizations to streamline business processes and accelerate digital transformation through seamless connectivity between enterprise applications.
Awards, Recognitions, and Industry Achievements of Service Creatio
Creatio Recognized in Customer Service Solutions, Q1 2026 Report by Independent Research Firm
Creatio has been recognized as a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026. The report highlights Creatios AI-native, no-code platform that enhances customer service... operations. Creatio received above-average customer feedback, emphasizing its ability to automate and adapt service processes efficiently.
Creatio Wins Global AI Awards 2026 for AI in Finance and Banking
Creatio has been awarded the Global AI Awards 2026 for its Autonomous AI Agents for Banking in the AI in Finance and Banking category. This solution enables financial institutions to automate workflo...ws efficiently, achieving faster delivery and reduced costs while maintaining regulatory compliance. The award underscores the industry's shift towards AI-driven automation for enhanced business outcomes.
Creatio Recognized in Customer Service Solutions, Q1 2026 Report by ...
Creatio has been recognized as a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026 report. The evaluation highlighted Creatio's AI-native, no-code platform, which enhances c...ustomer service operations by automating processes and providing a comprehensive view of customer interactions. The report noted Creatio's above-average customer feedback compared to other vendors.
Creatio Recognized in Customer Service Solutions, Q1 2026 Report by ...
Creatio has been named a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026. The report highlights Creatio's AI-native, no-code platform, which enhances customer service oper...ations with intelligent automation. Creatio received above-average customer feedback, emphasizing its ability to deliver value through agentic engagement and process adaptability.
Inc. Names Katherine Kostereva , CEO of Creatio, to ...
Katherine Kostereva, CEO of Creatio, has been named to the Inc. Female Founders 500 list for the second consecutive year. This recognition celebrates her leadership and innovation in the tech industr...y, highlighting Creatio's growth and AI-driven automation advancements under her guidance.
Inc. Names Katherine Kostereva , CEO of Creatio, to its 2026 Female ...
Katherine Kostereva, CEO of Creatio, has been named to the Inc. Female Founders 500 list for 2026. This recognition honors her leadership and innovation in the tech industry, highlighting Creatio's g...rowth and AI-driven automation advancements under her guidance.
Inc. Names Creatio to 2025 Best Workplaces List | Creatio
Creatio has been recognized by Inc. as one of the 2025 Best Workplaces, highlighting its commitment to a positive work environment and employee satisfaction within the no-code AI-native CRM and workf...low automation sector.
