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Transportation/Trucking/Railroad Case Studies and Success Stories with Service by WorkWave
CASE STUDY FreshPath Logistics
FreshPath Logistics had trouble with costly and hard-to-maintain route planning. They needed a better way to handle last-mile delivery for many clients. They chose RouteManager to help with routing a...nd logistics. The software let them customize routes and connect their driver app with back-end systems. During busy times, they managed 40 vans with over 100 deliveries per van each day. RouteManager helped them scale, save time, and improve customer service.
Mattress Mart had trouble planning delivery routes and keeping customers informed. They used manual methods for route planning and communication, which made things slow and hard to manage. They start...ed using RouteManager to automate route planning and customer updates. Now, customers get automatic text messages with delivery times. The team spends less time on manual work and more on important tasks. Drivers use a mobile app for easy navigation. Mattress Mart can now handle more deliveries and give better service.
Great Lakes Ace Hardware needed a better way to manage deliveries as their business grew and online orders increased. Their old system was slow and required a lot of manual work. They started using R...oute Manager 360 with GPS tracking. This helped them plan routes faster and handle more deliveries. They increased deliveries by 30% and improved customer satisfaction. The new system also made it easier for drivers and the back office to communicate.
SCANGLAS had trouble managing deliveries with a paper-based system. They could not track deliveries or plan routes well. They started using RouteManager by WorkWave. This software helped them plan ro...utes and track deliveries in real time. Now, they deliver an average of 18 trucks daily. Their customers are happier because deliveries are more reliable and on time.
Central Carolina Air Conditioning had trouble managing many customers and keeping service quality high. They chose ServMan by WorkWave to help organize data, optimize routes, and improve daily tasks.... ServMan let them tailor the system to their needs and automate reports. Technicians could do more jobs each day and take payments in the field. With Slingshot, they handled over 800 customer contacts in a weekend. Managers now get better reports and the team works more efficiently.
COOK Trading Ltd. needed a way to make their delivery routes more efficient as demand grew. They chose Route Manager 360 with GPS Tracking to help with this. The software was first tested at one loca...tion, then quickly rolled out to all 90 locations when demand increased. Route Manager 360 made it easy for staff to learn and use. As a result, COOK saw a 433% increase in orders processed, gave customers a 1-hour delivery window, and reduced route planning from hours to minutes.
Non-Profit Organization Management Case Studies and Success Stories with Service by WorkWave
CASE STUDY Jefferson Council on Aging, Inc.
Jefferson Council on Aging, Inc. needed a better way to manage meal deliveries for seniors. Their old routing software was slow and hard to use, especially during the pandemic. They switched to Route...Manager by WorkWave. This new system made it easy to change routes and improved delivery schedules. As a result, they increased daily meal deliveries from 1,100 to 1,500, a 36.4% increase. They also saw fewer delivery complaints and better connections with the seniors they serve.
MANNA needed a better way to manage meal deliveries for people with serious illnesses. Their old system caused confusion, delays, and wasted time. They chose WorkWave Route Manager 360 with GPS Track...ing to help. The new system made it easy to track drivers, create reports, and plan routes. This helped MANNA save time and money, add more clients, and improve delivery accuracy.
Atomic Pest Control was growing fast and needed to manage new branches and keep service quality high. They faced problems with old ways of working, like using pen and paper. They used PestPac by Work...Wave to help their teams work better. The RouteOp feature made routes more efficient, letting technicians do 18-20 stops a day instead of 10. They also used digital forms and a customer portal to help with sales and service. As a result, jobs completed per tech increased by 80-100% and the company stayed efficient while growing.
Pest-X had trouble with marketing, lead management, and collecting payments. They started using PestPac by WorkWave to fix these problems. PestPac helped them run email campaigns and automate marketi...ng. This led to a 47% year-over-year increase in mosquito service sales. Since using PestPac, Pest-X grew from one location to three and saw a 342% increase in business. They also reduced late payments and improved customer satisfaction.
Cowleys Pest Services is a family-owned pest control business in New Jersey. As the company grew, they struggled with manual scheduling and paperwork. They started using WorkWave's PestPac software t...o handle scheduling, routing, and other business tasks. The software helped them move to a paperless system and automate many processes. As a result, each technician can now handle 20-25 more appointments per day, complete 6,400 jobs per month, and save 30-60 minutes of drive time per day.
Alvin Pest Control wanted to move away from paper and make their work faster. They used PestPac Mobile by WorkWave to help their team work better in the field. The mobile app made it easier for techn...icians to do their jobs and helped the company go almost fully paperless. They saved about 20% of time on each job. The new system also let office staff work from home during the pandemic and made customer service better.
Termio Pest Control wanted to grow their business and serve more customers. They had problems with lost time and money because of many declined payments each month. They used WorkWave Payments and it...s Account Updater feature. This helped them reduce declined payments by 80%. They gained about $275,000 in uninterrupted cash flow. The new system also saved time and reduced errors.
American Scale had problems with an old paper-based system. Work orders were slow and billing was often delayed by a month. They wanted a system that could grow with their business. They chose ServMa...n for its customizability and good reviews from similar companies. ServMan let them switch to digital work orders and made records easy to access. This helped new hires learn faster and improved productivity and efficiency.
Walker Environmental wanted to replace their in-house routing system and make their organics collection and recycling more efficient. They used WorkWave Route Manager APIs to connect to their system.... This helped them build automatic routing schedules and rebalance routes quickly. Customer service reps can now solve problems faster and spend more time helping customers. The company saves time and has more confidence in their routing results. They also get strong support from the WorkWave team.
Knox Pest Control Selects PestPac by WorkWave to Maximize Operational Excellence
Knox Pest Control has adopted WorkWave's PestPac software to enhance operational efficiency across its Southeast locations. The implementation has led to faster office setups, reduced reporting times..., and streamlined scheduling. PestPac's robust analytics and data management tools have improved productivity and accounts receivable processes, enabling Knox to expand rapidly and operate more efficiently.
Knox Pest Control Selects WorkWave's PestPac to Drive Growth
Knox Pest Control has selected WorkWave's PestPac software to enhance its operations across the Southeast. The implementation has streamlined onboarding, data management, and reporting, reducing setu...p times and improving productivity. Knox has experienced significant efficiency gains, such as faster office setups, reduced reporting times, and improved accounts receivable. This partnership underscores WorkWave's role in driving growth and operational efficiency for field service businesses.
