Service by WorkWave Overview

Service-by-WorkWave offers flexible service scheduling and mobile workforce job management. Features include an intuitive drag-and-drop calendar and QuickBooks integration.

Use Cases

Customers recommend Products & Pricelist Management, Contract Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Service by WorkWave.

Other use cases:

  • Social Media Analytics
  • Rating And Review Management
  • Training & Onboarding
  • Digital Signature
  • Engaging And Following Up
  • Billing And Invoice Management
  • PEST Analysis
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Service by WorkWave.

Other priorities:

  • Grow Market Share
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Service by WorkWave Use-Cases and Business Priorities: Customer Satisfaction Data

Service by WorkWave's features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Dashboard. and Service by WorkWave support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Service by WorkWave analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing...." Peer review by Verified Reviewer, Hospitality

Peer review evidence (same sources as the product rating summary)

"...Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing...." Peer review by Verified Reviewer, Hospitality
"...They still haven't refunded prior payments and haven't officially let us out of the contract...." Peer review by Sam B., Owner, Construction
"...Manage your teams more efficiently and improve your first time quality of service using Customer Surveys. ..." Service Scheduling Software & Mobile App

Service by WorkWave, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service by WorkWave

Top Industries

  • Consumer Services
  • Construction
  • Hospitality

Popular in

  • Small Business
  • Mid Market

Service by WorkWave is popular in Consumer Services, Construction, and Hospitality and is widely used by Small Business, and Mid Market,

Service by WorkWave Customer wins, Customer success stories, Case studies

What solutions does Service by WorkWave provide for Contract Management?

How efficiently Does Service by WorkWave manage your Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Service by WorkWave solved their Field Service Management needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Certus Selects WorkWave as Its Software and Solutions Partner, Utilizing PestPac to Power Its Rapid Expansion

Certus has chosen WorkWave's PestPac software to consolidate its operations across North America, enhancing growth and efficiency. This partnership will enable Certus to integrate its 42 acquisitions... into a single platform, improving data management, reporting, and routing capabilities. WorkWave's CEO, David F. Giannetto, emphasized the strategic alignment and growth potential this collaboration brings.

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Knox Pest Control Selects PestPac by WorkWave to Maximize Operational Excellence

Knox Pest Control has adopted WorkWave's PestPac software to enhance operational efficiency across its Southeast locations. The implementation has led to faster office setups, reduced reporting times..., and streamlined scheduling. PestPac's robust analytics and data management tools have improved productivity and accounts receivable processes, enabling Knox to expand rapidly and operate more efficiently.

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Knox Pest Control Selects WorkWave's PestPac to Drive Growth

Knox Pest Control has selected WorkWave's PestPac software to enhance its operations across the Southeast. The implementation has streamlined onboarding, data management, and reporting, reducing setu...p times and improving productivity. Knox has experienced significant efficiency gains, such as faster office setups, reduced reporting times, and improved accounts receivable. This partnership underscores WorkWave's role in driving growth and operational efficiency for field service businesses.

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American Scale - Industrial Scale Sales, Rentals, And Calibration - industrial scale sales, rentals, and calibration

American Scale had problems with an old paper-based system. Work orders were slow and billing was often delayed by a month. They wanted a system that could grow with their business. They chose ServMa...n for its customizability and good reviews from similar companies. ServMan let them switch to digital work orders and made records easy to access. This helped new hires learn faster and improved productivity and efficiency.

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Pest-X - Consumer Services - consumer services

Pest-X had trouble with marketing, lead management, and collecting payments. They started using PestPac by WorkWave to fix these problems. PestPac helped them run email campaigns and automate marketi...ng. This led to a 47% year-over-year increase in mosquito service sales. Since using PestPac, Pest-X grew from one location to three and saw a 342% increase in business. They also reduced late payments and improved customer satisfaction.

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COOK Trading Ltd. - Food & Beverages - food & beverages

COOK Trading Ltd. needed a way to make their delivery routes more efficient as demand grew. They chose Route Manager 360 with GPS Tracking to help with this. The software was first tested at one loca...tion, then quickly rolled out to all 90 locations when demand increased. Route Manager 360 made it easy for staff to learn and use. As a result, COOK saw a 433% increase in orders processed, gave customers a 1-hour delivery window, and reduced route planning from hours to minutes.

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lightning

Peers used Service by WorkWave for products & pricelist management and contract management

Service by WorkWave Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (15)
Analytics

1.02/5 ★

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (15)
Analytics

1.02/5 ★

Read Reviews (20)

Software Failure Risk Guidance

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for Service by WorkWave

Overall Risk Meter

Low Medium High

Top Failure Risks for Service by WorkWave

WorkWave LLC News

Executive

WorkWave Appoints Melinda Vedder as Chief Officer - BINJE

WorkWave has appointed Melinda Vedder as Chief Human Resources Officer. Vedder will lead the company's HR strategy, focusing on culture, employee experience, and talent acquisition. With over two decades of experience, she aims to enhance WorkWave's employee programs and maintain its status as a top talent destination.

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Executive

WorkWave Appoints Melinda Vedder as HR Chief

WorkWave has appointed Melinda Vedder as its new Chief Human Resources Officer, enhancing its executive team.

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Executive

WorkWave Names Melinda Vedder as Chief Human Resources Officer

WorkWave has appointed Melinda Vedder as Chief Human Resources Officer to lead talent strategy and global scaling efforts. Vedder brings over 20 years of experience in HR leadership, having previously expanded a tech organization from 125 to over 3,000 employees. Her role will focus on enhancing employee experience and skill development as WorkWave continues its growth.

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Executive

WorkWave names chief human resources officer

WorkWave has appointed Melinda Vedder as the new chief human resources officer. Vedder, with over 20 years of experience in HR leadership, will focus on enhancing WorkWave's culture, employee experience, and talent acquisition as the company expands. Her previous role involved scaling a tech organization from 125 to over 3,000 employees while maintaining high retention rates.

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WorkWave LLC Profile

Company Name

WorkWave LLC

Company Website

//workwave.com

HQ Location

Holmdel, NJ

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A