Service by WorkWave Overview

Service-by-WorkWave offers flexible service scheduling and mobile workforce job management. Features include an intuitive drag-and-drop calendar and QuickBooks integration.

Use Cases

Customers recommend Products & Pricelist Management, Contract Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Service by WorkWave.

Other use cases:

  • Social Media Analytics
  • Rating And Review Management
  • Training & Onboarding
  • Digital Signature
  • Engaging And Following Up
  • Billing And Invoice Management
  • PEST Analysis
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Service by WorkWave.

Other priorities:

  • Grow Market Share
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
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Service by WorkWave Use-Cases and Business Priorities: Customer Satisfaction Data

Service by WorkWave's features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Dashboard. and Service by WorkWave support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Service by WorkWave analytics capabilities include Custom Reports, and Analytics.

Reviews

"...They still haven't refunded prior payments and haven't officially let us out of the contract...." Peer review by Sam B., Owner, Construction

Service by WorkWave, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service by WorkWave

Top Industries

  • Consumer Services
  • Construction
  • Hospitality

Popular in

  • Small Business
  • Mid Market

Service by WorkWave is popular in Consumer Services, Construction, and Hospitality and is widely used by Small Business, and Mid Market,

Service by WorkWave Customer wins, Customer success stories, Case studies

How efficiently Does Service by WorkWave manage your Contract Management?

How does Service by WorkWave facilitate Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Service by WorkWave solved their Field Service Management needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Knox Pest Control Selects PestPac by WorkWave to Maximize Operational Excellence

Knox Pest Control has adopted WorkWave's PestPac software to enhance operational efficiency across its Southeast locations. The implementation has led to faster office setups, reduced reporting times..., and streamlined scheduling. PestPac's robust analytics and data management tools have improved productivity and accounts receivable processes, enabling Knox to expand rapidly and operate more efficiently.

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Knox Pest Control Selects WorkWave's PestPac to Drive Growth

Knox Pest Control has selected WorkWave's PestPac software to enhance its operations across the Southeast. The implementation has streamlined onboarding, data management, and reporting, reducing setu...p times and improving productivity. Knox has experienced significant efficiency gains, such as faster office setups, reduced reporting times, and improved accounts receivable. This partnership underscores WorkWave's role in driving growth and operational efficiency for field service businesses.

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American Scale - Industrial Scale Sales, Rentals, And Calibration

American Scale had problems with an old paper-based system. Work orders were slow and billing was often delayed by a month. They wanted a system that could grow with their business. They chose ServMa...n for its customizability and good reviews from similar companies. ServMan let them switch to digital work orders and made records easy to access. This helped new hires learn faster and improved productivity and efficiency.

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Pest-X - Consumer Services

Pest-X had trouble with marketing, lead management, and collecting payments. They started using PestPac by WorkWave to fix these problems. PestPac helped them run email campaigns and automate marketi...ng. This led to a 47% year-over-year increase in mosquito service sales. Since using PestPac, Pest-X grew from one location to three and saw a 342% increase in business. They also reduced late payments and improved customer satisfaction.

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Walker Environmental - Waste Management And Resource Recovery

Walker Environmental wanted to replace their in-house routing system and make their organics collection and recycling more efficient. They used WorkWave Route Manager APIs to connect to their system.... This helped them build automatic routing schedules and rebalance routes quickly. Customer service reps can now solve problems faster and spend more time helping customers. The company saves time and has more confidence in their routing results. They also get strong support from the WorkWave team.

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SCANGLAS - Construction

SCANGLAS had trouble managing deliveries with a paper-based system. They could not track deliveries or plan routes well. They started using RouteManager by WorkWave. This software helped them plan ro...utes and track deliveries in real time. Now, they deliver an average of 18 trucks daily. Their customers are happier because deliveries are more reliable and on time.

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lightning

Peers used Service by WorkWave for products & pricelist management and contract management

Service by WorkWave Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (15)
Analytics

1.02/5 ★

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (15)
Analytics

1.02/5 ★

Read Reviews (20)

Software Failure Risk Guidance

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for Service by WorkWave

Overall Risk Meter

Low Medium High

Top Failure Risks for Service by WorkWave

WorkWave LLC News

Executive

WorkWave Appoints John Phelan as Chief Technology Officer

WorkWave has appointed John Phelan as Chief Technology Officer. Phelan will lead modernization and innovation efforts across WorkWaves core verticals, including commercial cleaning, security, pest control, and the green industry. With over 25 years of experience in technology innovation and leadership roles, Phelan aims to enhance operational efficiency and customer experience through strategic leadership.

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Executive

WorkWave Appoints Arjun Ramchandran as Chief Customer Officer - Kilgore News Herald

WorkWave has appointed Arjun Ramchandran as Chief Customer Officer to enhance customer experience and satisfaction. With 15 years of leadership experience, Ramchandran will oversee global post-sales functions, focusing on customer engagement in commercial cleaning, security, pest control, and the green industry. His previous roles include CCO at ARCOS and leadership positions at Genesys.

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Executive

WorkWave Appoints Arjun Ramchandran as Chief Customer Officer

WorkWave has appointed Arjun Ramchandran as Chief Customer Officer. With over 15 years of leadership experience, Ramchandran will oversee global post-sales functions, enhancing customer satisfaction across WorkWave's key verticals, including commercial cleaning and pest control. His previous roles include CCO at ARCOS and leadership positions at Genesys, where he focused on customer success and professional services.

Read more →
Executive

WorkWave appoints Ramchandran as chief customer officer | ROI-NJ

WorkWave has appointed Arjun Ramchandran as chief customer officer. Ramchandran will oversee global post-sales functions, focusing on enhancing customer satisfaction and engagement in sectors like commercial cleaning and pest control. With over 15 years in the SaaS industry, his experience includes roles at ARCOS and Genesys, where he led customer success initiatives.

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WorkWave LLC Profile

Company Name

WorkWave LLC

Company Website

//workwave.com

HQ Location

Holmdel, NJ

Employees

251-500

Social

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Financials

M&A