Service by WorkWave Overview

Service-by-WorkWave offers flexible service scheduling and mobile workforce job management. Features include an intuitive drag-and-drop calendar and QuickBooks integration.

Use Cases

Customers recommend Products & Pricelist Management, Contract Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Service by WorkWave.

Other use cases:

  • Social Media Analytics
  • Rating And Review Management
  • Training & Onboarding
  • Digital Signature
  • Engaging And Following Up
  • Billing And Invoice Management
  • PEST Analysis
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Service by WorkWave.

Other priorities:

  • Grow Market Share
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Service by WorkWave Use-Cases and Business Priorities: Customer Satisfaction Data

Service by WorkWave's features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Dashboard. and Service by WorkWave support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Service by WorkWave analytics capabilities include Custom Reports, and Analytics.

Reviews

"...They still haven't refunded prior payments and haven't officially let us out of the contract...." Peer review by Sam B., Owner, Construction

Peer review evidence (same sources as the product rating summary)

"...The WorkWave Service dashboard provides a high-level view of insights related to employees, products and materials management...." Peer review
"...They still haven't refunded prior payments and haven't officially let us out of the contract...." Peer review by Sam B., Owner, Construction
"...Manage your teams more efficiently and improve your first time quality of service using Customer Surveys. ..." Service Scheduling Software & Mobile App

Service by WorkWave, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service by WorkWave

Top Industries

  • Consumer Services
  • Construction
  • Hospitality

Popular in

  • Small Business
  • Mid Market

Service by WorkWave is popular in Consumer Services, Construction, and Hospitality and is widely used by Small Business, and Mid Market,

Service by WorkWave Customer wins, Customer success stories, Case studies

How does Service by WorkWave facilitate Contract Management?

How efficiently Does Service by WorkWave manage your Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Service by WorkWave solved their Field Service Management needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Certus Selects WorkWave as Its Software and Solutions Partner, Utilizing PestPac to Power Its Rapid Expansion

Certus has chosen WorkWave's PestPac software to consolidate its operations across North America, enhancing growth and efficiency. This partnership will enable Certus to integrate its 42 acquisitions... into a single platform, improving data management, reporting, and routing capabilities. WorkWave's CEO, David F. Giannetto, emphasized the strategic alignment and growth potential this collaboration brings.

Read on →
 

Mattress Mart - Retail - Small

Canada

RouteManager helped Mattress Mart automate delivery route planning and customer communication. The software enabled automated text updates, reducing manual calls and improving customer satisfaction. ...Mattress Mart now makes 5-10 extra stops per day. Drivers use a mobile app for GPS and route info, making deliveries easier. The company reduced overhead and scaled operations efficiently.

Read more →
 

Jefferson Council on Aging (JCOA) - Non Profit Organization Management - Small

Metairie, USA

RouteManager by WorkWave helped Jefferson Council on Aging boost daily meal deliveries by 36.4%. JCOA switched from a slow, tedious routing system to RouteManager for faster, easier route changes. Th...e new system cut delivery complaints and let drivers spend more time with seniors. JCOA now delivers 1,500 meals per day, up from 1,100. RouteManager made it simple for even less tech-savvy staff to use the software.

Read more →
 

Central Carolina Air Conditioning - Construction - Medium

Greensboro, USA

ServMan by WorkWave helped Central Carolina Air Conditioning handle over 800 customer contacts in a weekend. The company used ServMan to automate reports, optimize technician routes, and take instant... payments in the field. Integration with RouteManager and Slingshot improved scheduling and customer service. Managers now pull custom reports and technicians can work offline. The solution eliminated double expensing and improved cash flow.

Read more →
 

PharmScript - Health, Wellness And Fitness - Medium

Somerset, USA

PharmScript used WorkWave Route Manager 360 to improve last-mile prescription deliveries. They needed better route analysis and efficiency for their courier services. After trying other software, the...y chose Route Manager 360 for its easy UI and dynamic mapping. PharmScript now projects routes, lowers delivery costs, and keeps customers informed with accurate ETAs. Since using the tool, they have virtually eliminated customer complaints.

Read more →
 

Pest-X - Consumer Services - Small

USA

PestPac by WorkWave helped Pest-X grow business by 342% and expand from one to three branches. Pest-X saw a 47% year-over-year increase in mosquito service sales using marketing automation. The softw...are improved lead management, automated payments, and enabled real-time upselling in the field. Customer satisfaction increased and past-due payments dropped. Pest-X now relies on PestPac for marketing, payments, and mobile field operations.

Read more →
lightning

Peers used Service by WorkWave for products & pricelist management and contract management

Service by WorkWave Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (15)
Analytics

1.02/5 ★

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (15)
Analytics

1.02/5 ★

Read Reviews (20)

Software Failure Risk Guidance

?

for Service by WorkWave

Overall Risk Meter

Low Medium High

Top Failure Risks for Service by WorkWave

WorkWave LLC News

Product

PestPac by WorkWave® Extends Field Capabilities with Door-to-Door Sales Integration

WorkWave has launched a new Door-to-Door sales integration for PestPac, enhancing field sales capabilities. This integration streamlines sales processes by reducing manual data entry and consolidating systems, enabling faster service quoting and scheduling. It provides actionable intelligence to improve sales efficiency and support business margins.

Read more →
Executive

WorkWave Appoints Melinda Vedder as Chief Officer - BINJE

WorkWave has appointed Melinda Vedder as Chief Human Resources Officer. Vedder will lead WorkWaves HR strategy, focusing on culture, talent acquisition, and career development. She brings over 20 years of experience in scaling high-growth tech organizations and aims to enhance the employee experience at WorkWave.

Read more →
Executive

WorkWave Appoints Melinda Vedder as Chief Officer - BINJE

WorkWave has appointed Melinda Vedder as Chief Human Resources Officer. Vedder will lead the company's HR strategy, focusing on culture, employee experience, and talent acquisition. With over two decades of experience, she aims to enhance WorkWave's employee programs and maintain its status as a top talent destination.

Read more →
Executive

WorkWave Names Melinda Vedder as Chief Human Resources Officer

WorkWave has appointed Melinda Vedder as Chief Human Resources Officer to lead talent strategy and global scaling efforts. Vedder brings over 20 years of experience in HR leadership, having previously expanded a tech organization from 125 to over 3,000 employees. Her role will focus on enhancing employee experience and skill development as WorkWave continues its growth.

Read more →

WorkWave LLC Profile

Company Name

WorkWave LLC

Company Website

//workwave.com

HQ Location

Holmdel, NJ

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A