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Service by WorkWave: Use-Cases, Insights and Reviews | 2025 Cuspera

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Home Service Business Scheduling Software - workwave.com

Service by WorkWave Overview

Service-by-WorkWave offers flexible service scheduling and mobile workforce job management. Features include an intuitive drag-and-drop calendar and QuickBooks integration.

Use Cases

Customers recommend Products & Pricelist Management, Contract Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Service by WorkWave.

Other use cases:

Social Media Analytics
Rating And Review Management
Training & Onboarding
Digital Signature
Engaging And Following Up
Billing And Invoice Management
PEST Analysis

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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Service by WorkWave.

Other priorities:

Grow Market Share
Improve Efficiency
Improve Digital And Social Presence
Improve ROI
Enhance Customer Relationships
Improve Internal Communications

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Service by WorkWave Use-Cases and Business Priorities: Customer Satisfaction Data

Service by WorkWave's features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Dashboard. and Service by WorkWave support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Service by WorkWave analytics capabilities include Custom Reports, and Analytics.

Reviews

"...They still haven't refunded prior payments and haven't officially let us out of the contract...." Peer review by Sam B., Owner, Construction

Service by WorkWave, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service by WorkWave

Top Industries

Consumer Services
Construction
Hospitality

Popular in

Small Business
Mid Market

Service by WorkWave is popular in Consumer Services, Construction, and Hospitality and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Service by WorkWave Use Cases

How can Service by WorkWave optimize your Contract Management Workflow?

How can Service by WorkWave optimize your Rating And Review Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Service by WorkWave solved their Field Service Management needs. Cuspera uses 213 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Non-Profit Organization Management

CASE STUDY Jefferson Council on Aging, Inc.

Jefferson Council on Aging, Inc. needed a better way to manage meal deliveries for seniors. Their old routing software was slow and hard to use, especially during the pandemic. They switched to Route...Manager by WorkWave. This new system made it easy to change routes and improved delivery schedules. As a result, they increased daily meal deliveries from 1,100 to 1,500, a 36.4% increase. They also saw fewer delivery complaints and better connections with the seniors they serve.

Non-Profit Organization Management

CASE STUDY MANNA

MANNA needed a better way to manage meal deliveries for people with serious illnesses. Their old system caused confusion, delays, and wasted time. They chose WorkWave Route Manager 360 with GPS Track...ing to help. The new system made it easy to track drivers, create reports, and plan routes. This helped MANNA save time and money, add more clients, and improve delivery accuracy.

Retail

CASE STUDY Great Lakes Ace Hardware

Great Lakes Ace Hardware needed a better way to manage deliveries as their business grew and online orders increased. Their old system was slow and required a lot of manual work. They started using R...oute Manager 360 with GPS tracking. This helped them plan routes faster and handle more deliveries. They increased deliveries by 30% and improved customer satisfaction. The new system also made it easier for drivers and the back office to communicate.

Food & Beverages

CASE STUDY COOK Trading Ltd.

COOK Trading Ltd. needed a way to make their delivery routes more efficient as demand grew. They chose Route Manager 360 with GPS Tracking to help with this. The software was first tested at one loca...tion, then quickly rolled out to all 90 locations when demand increased. Route Manager 360 made it easy for staff to learn and use. As a result, COOK saw a 433% increase in orders processed, gave customers a 1-hour delivery window, and reduced route planning from hours to minutes.

Construction

CASE STUDY Central Carolina Air Conditioning

Central Carolina Air Conditioning had trouble managing many customers and keeping service quality high. They chose ServMan by WorkWave to help organize data, optimize routes, and improve daily tasks.... ServMan let them tailor the system to their needs and automate reports. Technicians could do more jobs each day and take payments in the field. With Slingshot, they handled over 800 customer contacts in a weekend. Managers now get better reports and the team works more efficiently.

Consumer Services

CASE STUDY Atomic Pest Control

Atomic Pest Control was growing fast and needed to manage new branches and keep service quality high. They faced problems with old ways of working, like using pen and paper. They used PestPac by Work...Wave to help their teams work better. The RouteOp feature made routes more efficient, letting technicians do 18-20 stops a day instead of 10. They also used digital forms and a customer portal to help with sales and service. As a result, jobs completed per tech increased by 80-100% and the company stayed efficient while growing.

Peers used Service by WorkWave for products & pricelist management and contract management

Service by WorkWave Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.21/5 ★ Read Reviews (15)
Analytics	1.02/5 ★ Read Reviews (20)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.21/5 ★ Read Reviews (15)
Analytics	1.02/5 ★ Read Reviews (20)

Software Failure Risk Guidance

for Service by WorkWave

Overall Risk Meter

Low Medium High

Top Failure Risks for Service by WorkWave

WorkWave LLC News

Customer 09/09/2025

Knox Pest Control Selects PestPac by WorkWave to Maximize Operational Excellence

Knox Pest Control has adopted WorkWave's PestPac software to enhance operational efficiency across its Southeast locations. The implementation has led to faster office setups, reduced reporting times, and streamlined scheduling. PestPac's robust analytics and data management tools have improved productivity and accounts receivable processes, enabling Knox to expand rapidly and operate more efficiently.

Executive 20/08/2025

WorkWave Appoints John Phelan as Chief Technology Officer

WorkWave has appointed John Phelan as Chief Technology Officer. Phelan will lead modernization and innovation efforts across WorkWaves core verticals, including commercial cleaning, security, pest control, and the green industry. With over 25 years of experience in technology innovation and leadership roles, Phelan aims to enhance operational efficiency and customer experience through strategic leadership.

Customer 20/08/2025

Knox Pest Control Selects WorkWave's PestPac to Drive Growth

Knox Pest Control has selected WorkWave's PestPac software to enhance its operations across the Southeast. The implementation has streamlined onboarding, data management, and reporting, reducing setup times and improving productivity. Knox has experienced significant efficiency gains, such as faster office setups, reduced reporting times, and improved accounts receivable. This partnership underscores WorkWave's role in driving growth and operational efficiency for field service businesses.

Executive 21/07/2025

WorkWave appoints Ramchandran as chief customer officer | ROI-NJ

WorkWave has appointed Arjun Ramchandran as chief customer officer. Ramchandran will oversee global post-sales functions, focusing on enhancing customer satisfaction and engagement in sectors like commercial cleaning and pest control. With over 15 years in the SaaS industry, his experience includes roles at ARCOS and Genesys, where he led customer success initiatives.

More Service by WorkWave News...

WorkWave LLC Profile

Company Name

WorkWave LLC

Company Website

//workwave.com

HQ Location

Holmdel, NJ

Employees

251-500

Social

Financials

M&A