ScreenSteps Overview

ScreenSteps revolutionizes knowledge management with its AI-powered Knowledge Ops Platform. This platform captures, shares, and manages complex information, transforming it into digital guides that enhance employee performance. By making knowledge findable, followable, and scannable, ScreenSteps changes user behavior and drives organizational success. Its implementation support ensures a swift launch, allowing businesses to quickly leverage the platform's capabilities. ScreenSteps empowers teams to achieve remarkable outcomes by transforming how knowledge is accessed and utilized within the organization.

Use Cases

Customers recommend Knowledge Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using ScreenSteps.

Other use cases:

  • Sending & Publishing Communications
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Content Management
  • Engagement Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ScreenSteps.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

ScreenSteps Use-Cases and Business Priorities: Customer Satisfaction Data

ScreenSteps works with different mediums / channels such as Phone Calls. Website. E-Mail etc.

ScreenSteps's features include Ticketing. and ScreenSteps support capabilities include Chat Support, Email Support, Phone Support, etc. also ScreenSteps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Cushman & Wakefield consolidated all of their content into one location with ScreenSteps and saw their knowledge sharing grow exponentially. ..." Case Studies
"...Utilize ScreenSteps Online Employee Training software to simplify the onboarding process of new employees...." Online Employee Training
"...Our end users were dialing our help desk instead of using our previous SharePoint site...." Online Employee Training

ScreenSteps, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Screensteps reduces questions, mistakes, and onboarding time with effective knowledge ops solutions. Employee performance is improved through a comprehensive knowledge base.

Popular Business Setting

for ScreenSteps

Top Industries

  • Computer Software
  • Construction
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ScreenSteps is popular in Computer Software, Construction, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

ScreenSteps Customer wins, Customer success stories, Case studies

What Are the key features of ScreenSteps for Knowledge Management?

How does ScreenSteps address your Onboarding Challenges?

Why is ScreenSteps the best choice for Helpdesk Management?

What Are the key features of ScreenSteps for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well ScreenSteps solved their Knowledge Management needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

James Scott Farrin - Legal Services - Large

Durham, USA

ScreenSteps helped James Scott Farrin, a leading personal injury law firm, transform paralegal onboarding. Before, new hires needed over two months to work independently. With a mock case training pr...ogram built in ScreenSteps, paralegals now handle real cases confidently by week two. The program uses micro-courses, a CRM sandbox, and step-by-step digital guides. This approach reduced hand-holding and made training consistent and scalable.

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Multimillion-dollar manufacturing company - Manufacturing - Large

ScreenSteps helped a large manufacturing company achieve 99% Salesforce adoption after two failed CRM rollouts. The company used the ScreenSteps knowledge ops platform and Find & Follow training to s...tandardize sales processes. Sales reps learned through interactive guides, real-life practice, and virtual courses. Training time was reduced by a full day, and ongoing live support was no longer needed. The company reached full productivity immediately after launch, saving time and money.

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High Plains Farm Credit - Financial Services - Medium

Hays, USA

ScreenSteps helped High Plains Farm Credit cut new hire training from months to days. The company used the Knowledge Ops Platform and Find & Follow Framework to guide new employees through loan proce...dures. New hires now work independently after just a few walkthroughs. Training bottlenecks are gone, and staff can focus on deeper coaching. Employees revisit guides anytime, improving knowledge retention and engagement.

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Cushman & Wakefield - Real Estate - Very Large

Chicago, USA

ScreenSteps helped Cushman & Wakefield centralize training materials that were scattered across four SharePoint sites. Employees struggled to find the right information, leading to frustration and wa...sted time. With ScreenSteps, content creation time was cut in half and subject matter experts could easily contribute. Employees now find answers faster using the improved search and navigation. The knowledge base is organized, growing, and supports a large workforce.

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Customer Support BPO - Business Process Outsourcing (BPO) - Medium

ScreenSteps helped a customer support BPO cut new agent training time by 75%. Before, agents needed 60 days to feel confident on calls. With ScreenSteps and Find & Follow Training, agents now reach p...roficiency in just 15 days. Interactive digital guides replaced memorization. Key metrics like handle time and hold time improved. Agents now handle all call types early in their training.

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Advanced Technology Services (ATS) - Mechanical Or Industrial Engineering - Large

Peoria, USA

ScreenSteps helped Advanced Technology Services roll out new software to 2,900 employees. ATS needed a way to centralize documentation and make updates easy. The ScreenSteps knowledge ops platform le...t them quickly update training materials and organize content. Employees used the knowledge base more and support tickets dropped. The platform required little admin effort and made software adoption smoother.

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How to Launch Your Knowledge Base On Time

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lightning

Peers used ScreenSteps for knowledge management and onboarding

ScreenSteps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for ScreenSteps

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

ScreenSteps, Inc Profile

Company Name

ScreenSteps, Inc

Company Website

https://www.screensteps.com/

HQ Location

PO Box 801, McLean, Virginia 22101, US

Employees

2-10

Social

Linkedin Twitter

Financials

NA