ScreenSteps Overview

ScreenSteps revolutionizes knowledge management with its AI-powered Knowledge Ops Platform. This platform captures, shares, and manages complex information, transforming it into digital guides that enhance employee performance. By making knowledge findable, followable, and scannable, ScreenSteps changes user behavior and drives organizational success. Its implementation support ensures a swift launch, allowing businesses to quickly leverage the platform's capabilities. ScreenSteps empowers teams to achieve remarkable outcomes by transforming how knowledge is accessed and utilized within the organization.

Use Cases

Customers recommend Knowledge Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using ScreenSteps.

Other use cases:

  • Sending & Publishing Communications
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Content Management
  • Engagement Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ScreenSteps.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

ScreenSteps Use-Cases and Business Priorities: Customer Satisfaction Data

ScreenSteps works with different mediums / channels such as Phone Calls. Website. E-Mail etc.

ScreenSteps's features include Ticketing. and ScreenSteps support capabilities include Chat Support, Email Support, Phone Support, etc. also ScreenSteps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...but I don't have to publish the change until the feature is live...." Peer review by Administrator

ScreenSteps, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Screensteps reduces questions, mistakes, and onboarding time with effective knowledge ops solutions. Employee performance is improved through a comprehensive knowledge base.

Popular Business Setting

for ScreenSteps

Top Industries

  • Computer Software
  • Construction
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ScreenSteps is popular in Computer Software, Construction, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

ScreenSteps Customer wins, Customer success stories, Case studies

How can ScreenSteps enhance your Knowledge Management process?

How does ScreenSteps facilitate Onboarding?

How does ScreenSteps address your Helpdesk Management Challenges?

What benefits does ScreenSteps offer for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well ScreenSteps solved their Knowledge Management needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Desert Rivers Credit Union - Banking

Desert Rivers Credit Union helps Loan Officers with guided workflows. They made 11 workflows for loan processes. New officers can work alone after a few weeks. This reduces pressure on managers.

Read more →

Farm Credit of the Virginias - Financial Services

Farm Credit of the Virginias used ScreenSteps to help employees with a Fiserv DNA rollout. They created digital guides for employees. This improved employee confidence and customer experience. They s...uccessfully launched Fiserv DNA to 200 employees.

Read more →

Anonymous - Design

A company used ScreenSteps to train 250 employees on Salesforce. They used Find & Follow micro-training. The training answered 4,500 questions. This helped the lead trainer. The company designs, reta...ils, and installs architectural products.

Read more →

Desert Rivers Credit Union - Banking

Desert Rivers Credit Union helps loan officers with guided workflows. They made 11 workflows for loan processes. New officers can work alone after a few weeks. This helps them make and close loans co...nfidently.

Read more →

Farm Credit of the Virginias - Financial Services

Farm Credit of the Virginias used ScreenSteps to help with a Fiserv DNA rollout. They created digital guides for employees. This improved employee confidence and customer experience. They successfull...y launched Fiserv DNA to 200 employees.

Read more →

Anonymous - Design

A company used ScreenSteps to train 250 employees on Salesforce. They moved from an old CRM to Salesforce. The Find & Follow program helped. It answered 4,500 questions. The training was virtual.

Read more →

How to Launch Your Knowledge Base On Time

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Peers used ScreenSteps for knowledge management and onboarding

ScreenSteps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for ScreenSteps

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

ScreenSteps, Inc Profile

Company Name

ScreenSteps, Inc

HQ Location

PO Box 801, McLean, Virginia 22101, US

Employees

2-10

Social

Financials

NA