ScreenSteps Overview
This is a summary of the comprehensive capabilities and benefits of ScreenSteps based on over 214 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ScreenSteps, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ScreenSteps is right for your needs? Our Cuspera AI engine can evaluate how ScreenSteps fits your specific business needs, industry, and context. Get your personalized assessment report today.
ScreenSteps supports business activities such as:
- Knowledge Management
- Training & Onboarding
- Helpdesk Management
- Sending & Publishing Communications
- Collaboration
ScreenSteps can help you with many business goals, such as Acquire Customers, Shorten Ramp Up Time, and Improve Efficiency. It can help manage these activities if you use Phone Calls Website E-Mail etc. for these needs. As a solution, ScreenSteps's capabilities include Ticketing.
ScreenSteps Computer Software Vertical is its biggest customer base.
Reviews
"...screen steps is built so end users can find the answers to common issues by searching the knowledge base directly from the Salesforce Sidebar salesforce integration is simple and natural..." Peer review by Brandon G., Financial Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ScreenSteps solved their Knowledge Management needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Acquire Customers and Shorten Ramp Up Time are the most popular business priorities peers achieved using ScreenSteps.
Use Cases
Peers recommend Knowledge Management , Training & Onboarding , Helpdesk Management , as the business use cases that they have been most satisfied while using ScreenSteps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.91/5 ★ |
"...screen steps is built so end users can find the answers to common issues by searching the knowledge base directly from the Salesforce Sidebar salesforce integration is simple and natural..." Peer review by Brandon G., Financial Services |
| creating knowledge base |
3.42/5 ★ |
"...ScreenSteps has provided our company with a great way to manage our knowledge base and create informative training modules to give to our employees...." Peer review by Administrator |
| sharing knowledge |
3.34/5 ★ |
"...Cushman & Wakefield consolidated all of their content into one location with ScreenSteps and saw their knowledge sharing grow exponentially. ..." Case Studies |
| Training & Onboarding |
4.84/5 ★ |
"...Utilize ScreenSteps Online Employee Training software to simplify the onboarding process of new employees...." Online Employee Training |
| Helpdesk Management with Phone Calls and Website |
4.51/5 ★ |
"...We are hoping this will also cut down on support requests to the help desk, but it's too early to tell...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.91/5 ★ |
"...screen steps is built so end users can find the answers to common issues by searching the knowledge base directly from the Salesforce Sidebar salesforce integration is simple and natural..." Peer review by Brandon G., Financial Services |
|
| creating knowledge base |
4.91/5 ★ |
| sharing knowledge |
4.91/5 ★ |
| Training & Onboarding |
4.84/5 ★ |
"...Utilize ScreenSteps Online Employee Training software to simplify the onboarding process of new employees...." Online Employee Training |
|
| Helpdesk Management with Phone Calls and Website |
4.51/5 ★ |
"...We are hoping this will also cut down on support requests to the help desk, but it's too early to tell...." Peer review by User |
|
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 214 insights from peers and experts to help you assess how these ScreenSteps use cases fit your Knowledge Management needs.
Popular Business Setting
for ScreenSteps
Top Industries
- Computer Software
- Construction
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used ScreenSteps to Acquire customers and Shorten ramp up time
Peer and Expert Opinion on Features
for ScreenSteps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for ScreenSteps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (5) |
| Data Import | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (5) |
| Data Import | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (58) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (58) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (6) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for ScreenSteps
Overall Risk Meter
Top Failure Risks for ScreenSteps
Vendor Profile Details
Company Name
ScreenSteps
Company Website
https://www.screensteps.com/HQ Location
PO Box 801, McLean, Virginia 22101, US
Employees
2-10
Social
Financials
NA
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