About ScreenSteps

ScreenSteps is an online employee training platform designed to help organizations train and support both their customers, employees and new joiners. It offers integrated knowledge base, contextual help and online course. The primary focus of this tool includes scenario based training, cloud implementation, operating procedures, onboarding training and Hands-on training.

The key features offered by the tool are knowledge base, courses, contextual help, content creation, authoring management, workflow articles and analytics. Other features includes Keyword Search, Built-In Hierarchy, articles reuse, Employee Feedback, revision tracking and Customizations. The tool facilitates training content creation through screen capture, text editing and image annotation.

The tool helps in organizing the content in the form of course which helps the employees to easily navigate through the required reading material.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well ScreenSteps solves your Knowledge Management needs.

Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities peers achieved using ScreenSteps.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Training & Onboarding , Helpdesk Management , as the business use cases that they have been most satisfied while using ScreenSteps.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.91/5

Read Reviews (26)

"...The user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals...." Peer review
creating knowledge base

3.42/5

Read Reviews (1)

sharing knowledge

3.34/5

Read Reviews (1)

Training & Onboarding

4.84/5

Read Reviews (15)

"...all our old Wiki help articles that used to be housed on Google Sites into ScreenSteps training modules that perform and look much nicer...." Peer review by Howard L
Helpdesk Management with Phone Calls and Website

4.51/5

Read Reviews (5)

"...Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams...." Peer review
PEER EXPERIENCES
Knowledge Management

4.91/5

Read Reviews (26)

"...The user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals...." Peer review
creating knowledge base

4.91/5

Read Reviews (1)

sharing knowledge

4.91/5

Read Reviews (1)

Training & Onboarding

4.84/5

Read Reviews (15)

"...all our old Wiki help articles that used to be housed on Google Sites into ScreenSteps training modules that perform and look much nicer...." Peer review by Howard L
Helpdesk Management with Phone Calls and Website

4.51/5

Read Reviews (5)

"...Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams...." Peer review

8+ more Business Use Cases

Our AI advisor, Wyz, harnessed 214 insights from peers and experts to help you assess how these ScreenSteps use cases fit your Knowledge Management needs.

Popular Business Setting

for ScreenSteps

Top Industries

  • Computer Software
  • Construction
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used ScreenSteps to Acquire customers and Shorten ramp up time

Peer and Expert Opinion on Features

for ScreenSteps

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

2.52/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Ticketing

2.52/5

Read Reviews (6)

IT and Other Capabilities

for ScreenSteps

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.76/5

Read Reviews (5)
Data Import

2.85/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.76/5

Read Reviews (5)
Data Import

2.85/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.38/5

Read Reviews (8)
Email Support

4.37/5

Read Reviews (9)
Phone Support

4.08/5

Read Reviews (10)
24/7 Support

4.04/5

Read Reviews (58)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.38/5

Read Reviews (8)
Email Support

4.37/5

Read Reviews (9)
Phone Support

4.08/5

Read Reviews (10)
24/7 Support

4.04/5

Read Reviews (58)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.53/5

Read Reviews (6)
Custom Reports

2.71/5

Read Reviews (22)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.53/5

Read Reviews (6)
Custom Reports

2.71/5

Read Reviews (22)

Failure Risk Guidance Security Report

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for ScreenSteps

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

Vendor Profile Details

Company Name

ScreenSteps

HQ Location

PO Box 801, McLean, Virginia 22101, US

Employees

2-10

Social

Financials

NA