ScreenSteps Overview

ScreenSteps revolutionizes knowledge management with its AI-powered Knowledge Ops Platform. This platform captures, shares, and manages complex information, transforming it into digital guides that enhance employee performance. By making knowledge findable, followable, and scannable, ScreenSteps changes user behavior and drives organizational success. Its implementation support ensures a swift launch, allowing businesses to quickly leverage the platform's capabilities. ScreenSteps empowers teams to achieve remarkable outcomes by transforming how knowledge is accessed and utilized within the organization.

Use Cases

Customers recommend Knowledge Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using ScreenSteps.

Other use cases:

  • Sending & Publishing Communications
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Content Management
  • Engagement Management
  • Product Marketing
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Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ScreenSteps.

Other priorities:

  • Improve Efficiency
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ScreenSteps Use-Cases and Business Priorities: Customer Satisfaction Data

ScreenSteps works with different mediums / channels such as Phone Calls. Website. E-Mail etc.

ScreenSteps's features include Ticketing. and ScreenSteps support capabilities include Chat Support, Email Support, Phone Support, etc. also ScreenSteps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It has been an extremely useful platform for our internal and client-facing knowledge base...." Peer review by Ellen H., Education Specialist, Non-Profit Organization Management

ScreenSteps, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Screensteps reduces questions, mistakes, and onboarding time with effective knowledge ops solutions. Employee performance is improved through a comprehensive knowledge base.

Popular Business Setting

for ScreenSteps

Top Industries

  • Computer Software
  • Construction
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ScreenSteps is popular in Computer Software, Construction, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ScreenSteps Use Cases

What benefits does ScreenSteps offer for Knowledge Management?

What Are the key features of ScreenSteps for Onboarding?

How efficiently Does ScreenSteps manage your Helpdesk Management?

What makes ScreenSteps ideal for Sending & Publishing Communications?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ScreenSteps solved their Knowledge Management needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Information Technology and Services

CASE STUDY B2B Technical Helpdesk

A B2B technical helpdesk faced challenges with scattered documentation, leading to 6-month training times and poor customer experience. They implemented a Knowledge Ops Platform to improve training a...nd knowledge transfer. As a result, new agent training time dropped to two weeks, with a 70% reduction in Average Handle Time (AHT) and a 60% improvement in First Call Resolution (FCR).

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CASE STUDY Fortune-500 contact center

A Fortune-500 contact center faced a challenge with their training strategy. New hires had to attend a 6-week onsite training, but it still took 12-18 months to reach proficiency. The company impleme...nted a remote Find & Follow Training program using the ScreenSteps knowledge ops platform. This new approach reduced the training budget by 85% and cut the time to proficiency to just 6 weeks.

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Hospitality

CASE STUDY Cloudbeds

Cloudbeds, a global hospitality management software company, faced challenges with inefficient tools for creating and updating documentation. This led to confusion for both their internal team and cu...stomers. They implemented ScreenSteps' knowledge ops platform with rapid authoring tools. This solution allowed them to create findable, followable, and scannable documentation. As a result, they achieved a 95% customer satisfaction score.

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Design

CASE STUDY Anonymous

A company used ScreenSteps to train 250 employees on Salesforce. They used Find & Follow micro-training. The training answered 4,500 questions. This helped the lead trainer. The company designs, reta...ils, and installs architectural products.

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Banking

CASE STUDY connectFirst Credit Union

connectFirst Credit Union faced a challenge with scattered and inconsistent documentation due to a merger with four other credit unions. They used the ScreenSteps knowledge ops platform to create a s...ingle source of truth and unified documentation. As a result, 1,200 employees accessed nearly 1 million articles in the first year, leading to a consistent member experience across all branches.

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Design

CASE STUDY Anonymous

A company used ScreenSteps to train 250 employees on Salesforce. They moved from an old CRM to Salesforce. The Find & Follow program helped. It answered 4,500 questions. The training was virtual.

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Video

How to Launch Your Knowledge Base On Time

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lightning

Peers used ScreenSteps for knowledge management and onboarding

ScreenSteps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for ScreenSteps

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

ScreenSteps, Inc Profile

Company Name

ScreenSteps, Inc

Company Website

https://www.screensteps.com/

HQ Location

PO Box 801, McLean, Virginia 22101, US

Employees

2-10

Social

Linkedin Twitter

Financials

NA