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4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(362 Reviews, Testimonials & Expert Opinions)
(362 Reviews, Testimonials & Expert Opinions)

ScreenSteps | Knowledge Transfer

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About ScreenSteps

ScreenSteps is an online employee training platform designed to help organizations train and support both their customers, employees and new joiners. It offers integrated knowledge base, contextual help and online course. The primary focus of this tool includes scenario based training, cloud implementation, operating procedures, onboarding training and Hands-on training.

The key features offered by the tool are knowledge base, courses, contextual help, content creation, authoring management, workflow articles and analytics. Other features includes Keyword Search, Built-In Hierarchy, articles reuse, Employee Feedback, revision tracking and Customizations. The tool facilitates training content creation through screen capture, text editing and image annotation.

The tool helps in organizing the content in the form of course which helps the employees to easily navigate through the required reading material.

Evaluating ScreenSteps for your Knowledge Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 362 insights from peers and experts who used ScreenSteps to help you determine how well it fits your Knowledge Management needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well ScreenSteps solves your Knowledge Management needs.

Peer and Expert Opinions
for ScreenSteps


Shorten ramp up time and Improve efficiency are the most popular goals peers achieved using ScreenSteps .

Other goals:

  • Acquire customers
See all goals See less goals


It is the best suited for user generated content, blogs, phone calls, channels.

Other channels:

  • e-mail
  • mobile
  • website
  • offline
  • on premises
See all channels See less channels


Peers recommend knowledge management, training & onboarding, helpdesk management, as the business processes that they have been most satisfied while using ScreenSteps .

Read Peer and Expert Experience for Business Use Cases




Knowledge management

"...The user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals...."
Peer review

creating knowledge base

sharing knowledge

Training & onboarding

"...all our old Wiki help articles that used to be housed on Google Sites into ScreenSteps training modules that perform and look much nicer...."
Peer review by Howard L

Helpdesk management With Phone calls and Website

"...Our end users were dialing our help desk instead of using our previous SharePoint site...."
Online Employee Training

+8 more business use cases

Our AI advisor, Wyz, harnessed 362 insights from peers and experts to help you assess how these ScreenSteps use cases fit your Knowledge Management needs.

Popular Business Setting
for ScreenSteps

Top Industries

  • Computer Software
  • Publishing
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used ScreenSteps to Shorten ramp up time and Improve efficiency

Verify if it works for you

Peer and Expert Opinion on Features
for ScreenSteps

  • Low
  • Medium
  • High


IT and Other Capabilities
for ScreenSteps

  • Low
  • Medium
  • High


Data Export

Data Import


Chat Support

24/7 Support

Email Support

Phone Support



Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

Vendor Profile Details

Company Name ScreenSteps
HQ Location PO Box 801, McLean, Virginia 22101, US
Employees 2-10
Financials NA