Salsa CRM Overview
This is a summary of the comprehensive capabilities and benefits of Salsa CRM based on over 2761 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salsa CRM, Kindful, Neon CRM, Blackbaud Luminate Online, Giveffect, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salsa CRM is right for your needs? Our Cuspera AI engine can evaluate how Salsa CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salsa CRM supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Training & Onboarding
- Social Media Management
Salsa CRM can help you with many business goals, such as Improve ROI, Scale Best Practices, Improve Digital And Social Presence, Acquire Customers, Improve Internal Communications, etc. It can help manage these activities if you use Offline Causes And Charity E-Mail etc. for these needs. As a solution, Salsa CRM's capabilities include Personalization, Ticketing, Recording, etc.
Salsa CRM Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"In the years leading up to the launch back in 2013, the Briscoe staff was using Microsoft Excel spreadsheets to track their development data, which they found to be inflexible and limiting. Overwhelmed with paperwork, Briscoe leadership knew it was ...time to explore donor management software. " - Lauren Shultz
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Salsa CRM solved their CRM needs. Cuspera uses 2761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Improve ROI and Scale Best Practices are the most popular business priorities peers achieved using Salsa CRM.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Salsa CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Offline, Causes And Charity and E-Mail |
3.16/5 ★ |
"...I like that the CRM and Engage work so well together making my work easier - It integrates everything...." Peer review by Martha La, Non-Profit Organization Management |
| engaging and following up |
3.43/5 ★ |
"...You'll also get a fully integrated Salsa Engage for online supporter engagement, with mobile-ready tools for digital marketing, online fundraising, online advocacy, and peer to peer fundraising...." Peer review |
| Helpdesk Management with Offline |
4.45/5 ★ |
"...I love the help desk - they will answer any question and stay with you until the issue is solved...." Peer review by Ellen S., Executive Director, Non-Profit Organization Management |
| Communication Management with E-Mail, Social Media, Offline, Causes And Charity and Newsletter |
4.68/5 ★ |
"...It is especially neat that we could send emails to people based on what emails they have opened or clicked on...." Peer review by Sarah M., Vice President, Non-Profit Organization Management |
| sending & publishing communications |
4.37/5 ★ |
"...Easy to use social messaging and email newsletters...." Peer review by Katherine B., Executive Director, Non-Profit Organization Management |
| tracking & monitoring communications |
4.92/5 ★ |
"...Messaging tracking is helpful Ability to link together pages with website and social media has been helpful...." Peer review by Barb Harrell, Non-Profit Organization Management |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Offline, Causes And Charity and E-Mail |
3.16/5 ★ |
"...I like that the CRM and Engage work so well together making my work easier - It integrates everything...." Peer review by Martha La, Non-Profit Organization Management |
|
| engaging and following up |
3.16/5 ★ |
| Helpdesk Management with Offline |
4.45/5 ★ |
"...I love the help desk - they will answer any question and stay with you until the issue is solved...." Peer review by Ellen S., Executive Director, Non-Profit Organization Management |
|
| Communication Management with E-Mail, Social Media, Offline, Causes And Charity and Newsletter |
4.68/5 ★ |
"...It is especially neat that we could send emails to people based on what emails they have opened or clicked on...." Peer review by Sarah M., Vice President, Non-Profit Organization Management |
|
| sending & publishing communications |
4.68/5 ★ |
| tracking & monitoring communications |
4.68/5 ★ |
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2761 insights from peers and experts to help you assess how these Salsa CRM use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In the years leading up to the launch back in 2013, the Briscoe staff was using Microsoft Excel spreadsheets to track their development data, which they found to be inflexible and limiting. Overwhelmed with paperwork, Briscoe leadership knew it was time to explore donor management software. Testimonial By Lauren Shultz |
|
We have been using Salsa for number of years to communicate our collections, our need for volunteers to help us prep and load bikes as well as to communicate our accomplishments. Testimonial By Keith Oberg |
|
When I first started here over 10 years ago we had a fundraising database that was difficult to use and spent more time working on the database and less time working with the donors. We wanted to find a new fundraising software that reduced expenses, but increase productivity. Testimonial By Dave Tinker |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lauren Shultz Membership Associate The Briscoe Western Art Museum |
In the years leading up to the launch back in 2013, the Briscoe staff was using Microsoft Excel spreadsheets to track their development data, which they found to be inflexible and limiting. Overwhelmed with paperwork, Briscoe leadership knew it was time to explore donor management software. Testimonial By Lauren Shultz |
|
Keith Oberg Director Bikes for the World |
We have been using Salsa for number of years to communicate our collections, our need for volunteers to help us prep and load bikes as well as to communicate our accomplishments. Testimonial By Keith Oberg |
|
Dave Tinker VP of Advancement ACHIEVA |
When I first started here over 10 years ago we had a fundraising database that was difficult to use and spent more time working on the database and less time working with the donors. We wanted to find a new fundraising software that reduced expenses, but increase productivity. Testimonial By Dave Tinker |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Aid for AfricaRead More |
|
Case Study Hoffman HospiceRead More |
|
Case Study Smart Growth AmericaRead More |
Frequently Asked Questions(FAQ)
for Salsa CRM
What is Salsa CRM?
What is Salsa CRM used for?
What are the top features of Salsa CRM?
Who uses Salsa CRM?
What are Salsa CRM alternatives?
Where is Salsa CRM located?
Popular Business Setting
for Salsa CRM
Top Industries
- Non-Profit Organization Management
- Government Administration
- Consumer Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Salsa CRM to Improve ROI and Scale best practices
Salsa CRM Alternatives
Peer and Expert Opinion on Features
for Salsa CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (64) |
| Ticketing | Read Reviews (42) |
| Recording | Read Reviews (40) |
| Templates | Read Reviews (35) |
| Dashboard | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (64) |
| Ticketing | Read Reviews (42) |
| Recording | Read Reviews (40) |
| Templates | Read Reviews (35) |
| Dashboard | Read Reviews (33) |
IT and Other Capabilities
for Salsa CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (364) |
| Data Export | Read Reviews (129) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (364) |
| Data Export | Read Reviews (129) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (130) |
| Chat Support | Read Reviews (95) |
| Phone Support | Read Reviews (105) |
| 24/7 Support | Read Reviews (591) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (130) |
| Chat Support | Read Reviews (95) |
| Phone Support | Read Reviews (105) |
| 24/7 Support | Read Reviews (591) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (351) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (351) |
Software Failure Risk Guidance
?for Salsa CRM
Overall Risk Meter
Top Failure Risks for Salsa CRM
Vendor Profile Details
Company Name
Salsa Labs
Company Website
https://www.salsalabs.com/HQ Location
10475 Perry Highway, 301, Wexford, PA 15090, US
Employees
51-100
Social
Financials
M&A
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