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Latest Product Updates and Feature Enhancements on Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce launches Agentforce for Public Sector to take on time-consuming government work
Salesforce has launched Agentforce for Public Sector, a new AI-driven solution designed to enhance government efficiency by automating complex tasks. This digital workforce of AI agents supports gove...rnment employees in handling duties like compliance management and recruitment. Agentforce integrates with Salesforce's Public Sector Solutions and runs on AWS, ensuring security and compliance. Available now, it aims to improve public service delivery and reduce administrative burdens.
Slack Unveils Lists Feature to Boost Project Management and Productivity
Slack has launched Slack Lists, a new feature designed to enhance project management within its platform. This tool allows users to convert conversations into tasks with due dates and status tracking..., aiming to improve productivity. Early reports from pilot users like Marriott Digital Services show a 77% productivity boost. Slack Lists integrates with existing Slack features and targets various departments, including sales and IT.
Salesforce unveils AI tools for Australian government expansion
Salesforce has introduced Agentforce for Public Sector, an AI-driven tool designed to enhance productivity and service delivery within Australian government agencies. This solution features digital l...abor tools, including autonomous AI agents, to streamline complex tasks. Agentforce has achieved PROTECTED status, meeting Australia's security standards for handling sensitive data. Salesforce is also expanding its Canberra operations to support digital transformation in the public sector.
Salesforce AI Research Helps Businesses Get Ready For The Agentic Enterprise - Salesforce
Salesforce AI Research introduced CRMArena-Pro, a simulation environment for testing AI agents in complex business scenarios, and launched the Agentic Benchmark for CRM to evaluate AI agents' perform...ance in enterprise contexts. The new Account Matching capability autonomously unifies scattered datasets, enhancing data quality and reducing handling time by 30 minutes per case. These innovations aim to prepare businesses for the agentic enterprise era.
Salesforce AI Research unveils new tools for AI agents
Salesforce AI Research has introduced three new tools to enhance AI agents: CRMArena-Pro for complex scenario testing, Agentic Benchmark for evaluating AI agents in enterprise contexts, and Account M...atching for data unification. These tools aim to improve AI agent performance, sustainability, and data quality, helping businesses transition to AI-driven operations.
Slack launches List to transform conversations into actionable work
Slack, a Salesforce company, has launched "Slack Lists," a new project management tool integrated within the platform. This feature aims to streamline project management by allowing users to transfor...m conversations into structured tasks with fields like assignee and due date. It integrates with Workflow Builder for automation and supports embedding in Slack canvas. Marriott Digital Services is an early adopter, highlighting potential productivity gains.
Salesforce Unveils Flexible Pricing Models to Empower AI Experimentation
Salesforce has introduced new pricing models for its Agentforce platform to facilitate AI adoption among small businesses. The options include pay-as-you-go, pre-commit, and pre-purchase plans, each ...offering unique benefits. These models aim to reduce entry barriers and provide flexibility, with features like a Digital Wallet for real-time usage monitoring. This initiative supports small businesses in integrating AI solutions effectively.
Salesforce , Inc . ( CRM ) Launches Agentforce for Public Sector
Salesforce launched Agentforce for the public sector, enabling government agencies to use AI agents for improved responsiveness and efficiency. The City of Kyle, Texas, has already deployed Agentforc...e to enhance community engagement and service delivery.
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution ...leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce has launched Agentforce for Public Sector, an AI tool designed to assist local government employees with tasks such as answering questions and processing license renewals. The tool aims to... improve efficiency and responsiveness in city services, as demonstrated in Kyle, Texas, where it resolved nearly 90% of user inquiries on the first call.
Manufacturers Gain New AI Workforce : Salesforce Agentforce for Manufacturing Optimizes Production , Boosts Sales , and Cuts Downtime
Salesforce has launched Agentforce for Manufacturing, a new AI solution designed to optimize production, enhance sales, and reduce downtime for manufacturers. This product offers prebuilt AI agent te...mplates that streamline operations by automating tasks such as demand monitoring, inventory management, and incentive program management. Agentforce is integrated with Salesforce apps like Manufacturing Cloud and Field Service, leveraging industry-specific data for improved efficiency.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for b...usinesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This to...ol aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce launches agentic AI tool for government users - Washington Technology
Salesforce launched Agentforce for Public Sector, an AI tool designed to enhance government operations by deploying autonomous AI agents. The city of Kyle, Texas, is an early adopter, using it to imp...rove citizen services through its 311 system. Agentforce meets FedRAMP High, Protected-B, and IRAP standards, supporting compliance and efficient government functions.
Salesforce , PayPal COFOs tout agentic AI potential : Trial Balance
Salesforce's CFO, Robin Washington, highlighted the use of AI tools to enhance efficiency in preparing for earnings calls and understanding competition. Salesforce's "Agentforce for Sales" AI program... has significantly boosted productivity by prioritizing leads and generating substantial new pipeline revenue. A recent Salesforce survey revealed that a third of finance chiefs are adopting aggressive AI strategies, with AI agents seen as critical to competition.
Vodori Debuts on AppExchange , Modernizing Compliant Content Delivery for Life Sciences
Vodori has launched a new app on Salesforce AppExchange, enhancing compliant content delivery for life sciences companies. The app integrates with Salesforce Life Sciences Cloud, streamlining the app...roval and distribution of promotional and medical content. Key features include automated content sync, permission-based access, and CRM integration, aimed at improving speed and compliance for field teams.
DIY-ing Your Own AI Agent? Consider the Maintenance Burden
Salesforce's Agentforce platform simplifies the maintenance of AI agents by integrating Data Cloud and MuleSoft. It offers a structured approach to agent lifecycle management, focusing on data integr...ation, API stability, and model adaptation. Agentforce ensures transparency, explainability, and auditability, transforming AI agents into reliable enterprise assets.
Salesforce has introduced Moirai 2.0, an enhanced version of its open-source time series foundation model. Moirai 2.0 features a new decoder-only transformer architecture, improved training strategie...s, and expanded datasets, resulting in faster and more accurate forecasts. It ranks #1 on the GIFT-Eval leaderboard for non-test-data-leaking models, offering significant improvements in speed and model size over previous versions.
Heroku, a Salesforce platform, is enhancing app development by integrating AI to simplify processes and reduce developer workload. The platform's built-in CI/CD pipeline automates deployment, allowin...g developers to focus on innovation rather than infrastructure. Heroku's approach maximizes ROI by enabling organizations to modernize applications efficiently, emphasizing platform economics over infrastructure maintenance.
Royal Cyber Launches Salesforce B2C Commerce Integration with Bynder, Empowering ...
Royal Cyber has launched an integration between Bynder and Salesforce B2C Commerce, enhancing digital asset management for retailers. This integration streamlines asset management, improves content s...ynchronization, and enhances customer experiences with real-time rendering of media. It supports Salesforce frameworks and includes features like AI-powered tagging and asset analytics.
Monte Carlo Launches Native Salesforce Integrations for Data and AI Observability
Monte Carlo has launched native integrations with Salesforce, enhancing data and AI observability for Salesforce CRM and Data Cloud. This integration allows teams to monitor data quality issues, ensu...ring reliable data for AI applications and business workflows. It supports Salesforce's AI agent platform, Agentforce, enabling users to build and deploy autonomous AI agents with trustworthy data.
Salesforce on synthetic datas indispensable role in enterprise AI - Salesforce
Salesforce emphasizes the critical role of synthetic data in training enterprise AI agents. Unlike generic LLMs, which lack business context, Salesforce's synthetic data solutions simulate real-world... scenarios to enhance AI performance. This approach ensures AI agents understand complex business environments, adhere to rules, and scale effectively, positioning Salesforce as a leader in enterprise AI solutions.
Salesforce Named a Leader in the 2025 IDC MarketScape on Low-Code & No-Code ...
Similarweb has launched the GenAI Intelligence Toolkit, a new product designed to track brand performance and traffic across AI platforms like ChatGPT and CoPilot. This toolkit helps businesses under...stand AI-generated traffic's impact on digital marketing, offering insights into brand visibility and top-cited sources in AI responses. In June, AI platforms generated over 1.1 billion referral visits, highlighting the toolkit's relevance in the evolving digital landscape.
Veeam Data Cloud for Salesforce: Protecting Your Business-Critical SaaS Data
Veeam Software has launched Veeam Data Cloud for Salesforce, a new SaaS offering designed to enhance data resilience for Salesforce environments. This platform provides automated backup policies, sur...gical recovery options, and regulatory compliance support, all within a security-first architecture. It aims to unify SaaS data protection strategies, offering predictable costs and operational flexibility, addressing the critical need for robust Salesforce data protection.
Agentforce boosts Salesforce partner support, handling over 19,000 requests since inception
Salesforce has launched Agentforce for Partner Community, an AI agent designed to enhance partner support by providing 24/7 conversational assistance. Since its launch in March 2025, it has handled o...ver 19,000 requests and engages 120,000 monthly users. This tool aims to streamline partner interactions, improve efficiency, and support AI adoption, reflecting Salesforce's commitment to leveraging AI for partner success.
Introducing Enterprise Knowledge powered by Data Cloud: Drive more accurate and trusted Agentforce responses with unstructured data.
Salesforce introduces Enterprise Knowledge powered by Data Cloud, enhancing Agentforce with unstructured data capabilities. This suite enables organizations to unlock and activate unstructured data, ...improving AI responses with accurate and trusted information. The integration of Zoomin's technology streamlines data access and processing, offering connectors to platforms like Zendesk and Google Drive. This innovation supports efficient customer service by providing comprehensive, personalized AI-driven answers.
Salesforce unveils Agentforce to speed up quoting for sellers
Salesforce has launched Agentforce for Revenue, a new feature within Revenue Cloud, designed to expedite quoting for sales teams. This tool reduces quoting times by 75% and minimizes clicks by 87%, e...nhancing efficiency and deal velocity. It features an enhanced Product Configurator and API-first architecture, integrating revenue processes across channels. AdMed, Inc. is piloting Agentforce, expecting accelerated sales operations.
Salesforces Learnings with a Customer Service AI Agent - Salesforce
Salesforce has deployed its AI agent, Agentforce, on its Help site, handling over 1 million conversations with an 85% resolution rate. The initiative highlights the importance of continuous AI traini...ng, curated content, and empathetic AI personalities. Agentforce supports a hybrid workforce model, allowing human agents to focus on complex tasks. Salesforce plans to enhance Agentforce with voice capabilities and proactive customer engagement features.
MintzTech Connect Industry News : Spotlight on Coworker . ai | Mintz - Venture Capital & Emerging Companies Viewpoints
Slack, owned by Salesforce, has introduced AI tools to enhance team collaboration and decision-making for small businesses. These features include action item tracking, message summaries, and quick t...ranslations, aimed at boosting productivity and streamlining workflows. The integration also supports enterprise search across platforms like Salesforce and Google Drive, reducing context switching and expediting information retrieval.
Baltimore Era pivots Salesforce product to help companies save cash
Era, a Baltimore-based company, has pivoted its platform to help Salesforce users optimize their license usage and reduce costs. Originally a time-tracking app within Salesforce, Era now audits Sales...force licenses, identifying unused ones and recommending cost-saving alternatives. This tool, distributed through Salesforce's app exchange, aims to address customer concerns about Salesforce's pricing. Era remains a Salesforce partner, leveraging its platform and coding language, Apex.
Salesforce surpasses 1 million AI agent-customer conversations, says finance chief
Salesforce's AI platform, Agentforce, has surpassed 1 million autonomous agent-customer conversations, resolving 85% of customer queries. Launched in October, Agentforce provides 24/7 AI-powered supp...ort, enhancing customer service efficiency. Robin Washington, Salesforce's president and COFO, highlights the transformative potential of AI in business operations and leadership.
Weather Any Storm: Build Organizational Resilience with Salesforce Financial Services Cloud
Salesforce Financial Services Cloud (FSC) enhances organizational resilience by unifying client data, connecting teams, and providing actionable insights. It supports core business lines like banking... and wealth management, offering scalability and integration with tools like Agentforce, Data Cloud, and Marketing Cloud. These integrations transform FSC into a dynamic system of intelligence, enabling firms to adapt and deliver real business value.
Sennu AI automates salesforce testing in minutes - The American Bazaar
Sennu AI, a Y Combinator-backed startup, has launched an AI-powered QA automation platform designed for Salesforce environments. The tool enables Salesforce teams to automate end-to-end testing, writ...e tests in plain English, and integrate with platforms like Jira. Sennu AI claims setup takes less than five minutes and supports running hundreds of tests simultaneously, streamlining quality assurance for Salesforce implementations.
Salesforce AI is handling customer inquiries with 93% accuracy, Marc Benioff says
Salesforce's AI technology, including its Agentforce platform, is achieving 93% accuracy in customer interactions, according to CEO Marc Benioff. The AI handles 30-50% of Salesforce's workload, suppo...rting functions like engineering and customer support. Benioff describes this as part of a "digital labor revolution" with potential economic impacts worth trillions. Despite job cuts, Salesforce continues to hire, with 359 open roles in the US.
Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises
Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and contro...l over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.
Salesforce's (CRM) AI Push Gains Momentum With New Pricing Strategy - Insider Monkey
Salesforce has introduced a new pricing strategy for its AI-powered CRM suite, including Agentforce, aiming to accelerate adoption of its artificial intelligence capabilities across enterprise custom...ers. This move is designed to drive broader usage of AI-driven automation and analytics within Salesforces platform, positioning the company for increased market share in the competitive CRM and enterprise software sector. The updated pricing reflects Salesforces commitment to making advanced AI features more accessible and cost-effective for businesses seeking digital transformation.[1](https://www.ainvest.com/news/salesforce-strategic-momentum-agentforce-role-driving-future-growth-2505/?utm_source=openai) [2](https://www.ainvest.com/news/salesforce-agentforce-pricing-revolution-strategic-masterstroke-dominance-ai-driven-crm-era-2505/?utm_source=openai) [3](https://www.reuters.com/technology/salesforce-jumps-latest-ai-tools-set-accelerate-demand-2024-12-04/?utm_source=openai)
As AI Agent Usage Surges, Companies Need a Complete Observability Solution
Salesforce has launched Agentforce Command Center, an observability platform for monitoring and managing AI agent activity. The solution offers tools such as Plan Tracer for troubleshooting and Testi...ng Center for large-scale evaluation of agent responses. This addresses the need for robust governance and optimization as enterprises scale AI agent deployments.
Salesforce (CRM) Unveils Agentforce 3 to Boost AI Integration - GuruFocus
Salesforce has launched Agentforce 3, a new version of its AI-powered agent platform, designed to enhance artificial intelligence integration across customer service operations. Agentforce 3 introduc...es advanced automation, improved workflow orchestration, and deeper AI-driven insights to help businesses deliver more personalized and efficient customer experiences. This release strengthens Salesforces position in the enterprise AI and CRM software market.
Salesforce's CRM benchmark finds AI agents struggle in real-world business scenarios - the-decoder.com
Salesforce introduced the CRMArena-Pro benchmark to evaluate large language models as AI agents in real-world CRM scenarios, including sales, customer service, and pricing. Testing 4,280 tasks within... Salesforce environments, the study found top models like Gemini 2.5 Pro achieved only a 58% success rate on single-turn tasks, dropping to 35% on multi-turn dialogs. The findings reveal significant limitations for current AI agents in complex business workflows.
Salesforce Announces New Software Bundles for Retailers, Providing Complete, All-In-One Solutions for Retail Success
Salesforce launched two new software bundles for retailers: the Unified Digital Bundle and the Unified Retail Bundle. Both packages integrate digital commerce, order management, and point-of-sale wit...h Salesforces Marketing Cloud, Data Cloud, and other tools. These all-in-one solutions aim to streamline retail operations, unify customer data, and improve shopping experiences by reducing system fragmentation.
Copado Robotic Testing is now available in AWS Marketplace, offering AI-powered test automation for Salesforce applications. This release enables Salesforce customers to streamline testing workflows,... accelerate release cycles, and improve software quality using Copado's cloud-based platform integrated with AWS.
SECUTIX Enhances Ticketing Platform with Salesforce Integration for Cultural Attractions
SecuTix has launched a new integration between its ticketing platform and Salesforce, enabling cultural attractions and venues to synchronize customer data and manage sales pipelines within Salesforc...e CRM. This integration streamlines lead management, enhances customer engagement, and provides real-time access to ticketing and visitor information for marketing and sales teams in the cultural sector.
Coforge and Nylas partner to enhance communication, scheduling in Salesforce with API integration
Coforge and Nylas have announced a partnership to integrate Nylas' communication APIs with the Salesforce platform. This integration enables Salesforce users to automate email, calendar, and scheduli...ng tasks within their CRM workflows. The collaboration aims to streamline customer communication and scheduling, reducing manual processes and enhancing workflow automation for businesses using Salesforce.
Flexible Pricing is a Full Circle Moment for Salesforce
Salesforce has launched a new value-based pricing model for Agentforce called Flex Credits. This system charges customers based on the number of actions performed by AI agents, at $0.10 per action. T...he change aims to better align costs with the complexity and value delivered by Salesforce's AI-powered automation solutions.
Salesforce Launches Agentforce for Financial Services - Inc. Magazine
Salesforce has launched Agentforce for Financial Services, a new AI-powered tool aimed at insurers, banks, and wealth management firms. The solution automates front-office tasks such as loan recommen...dations, meeting preparation, and service requests. Agentforce addresses rising client expectations and workforce shortages in the financial services sector.
Strategic Partnerships and Integrations of Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce partners with Jeena Sikho Lifecare - The Hans India
Salesforce has partnered with Jeena Sikho Lifecare, an Ayurvedic healthcare company, to advance its digital transformation. This collaboration utilizes Salesforce's AI-driven solutions to improve pat...ient engagement and streamline operations, aiming to expand access to holistic healthcare through digital platforms.
Salesforce has partnered with Jeena Sikho Lifecare to enhance digital transformation in healthcare. The collaboration integrates Salesforce's Service Cloud and Marketing Cloud to improve patient enga...gement and healthcare delivery. Key achievements include a 50% improvement in call center response times and increased patient engagement. The partnership aims to expand Ayurvedic healthcare across India using AI-driven solutions.
Pearson VUE partners with Salesforce to offer certification exams worldwide Check details
Salesforce has partnered with Pearson VUE to offer its certification exams globally. This multi-year agreement makes Pearson VUE the sole provider of Salesforce's certification exams, which include o...ver 80 certifications. The collaboration aims to enhance professional growth and career advancement by integrating systems for seamless candidate registration and exam delivery.
Salesforce (CRM) Expands Public Sector Reach With Emergent Partnership For AI Solutions
Salesforce has partnered with Emergent, LLC to enhance its public sector reach by facilitating the procurement of its FedRAMP-authorized platforms for federal agencies. This strategic collaboration a...ims to improve government service delivery through AI-driven solutions, potentially boosting Salesforce's revenue and integration within the public sector.
Seismic , Salesforce expand AI tools to boost B2B sales success
Seismic and Salesforce have expanded their collaboration by integrating Seismic's Aura AI into Salesforce's Agentforce platform. This integration aims to enhance B2B sales by providing real-time cont...ent recommendations, adaptive selling playbooks, and embedded enablement functions within Salesforce. The partnership seeks to improve sales productivity and client engagement, with Aura AI now available on Salesforce's AgentExchange marketplace.
Informatica to power Salesforce Agentforce with top - tier data management , says CEO
Informatica will enhance Salesforce's Agentforce with advanced data management capabilities, leveraging its expertise in data integration, quality, and governance. This collaboration aims to boost Sa...lesforce's AI initiatives and expand Informatica's market reach. The partnership highlights the strategic importance of data management in the GenAI era.
NiCE , Salesforce deepen AI partnership for unified service
NiCE and Salesforce have expanded their strategic partnership to integrate NiCE's AI-powered customer experience technologies with Salesforce Service Cloud. This collaboration aims to unify CRM and c...ontact center data, eliminating silos and enhancing real-time orchestration across customer journeys. The integration supports AI-driven workflows and seamless transitions between automated and human agents, improving customer service management.
Salesforce (CRM) Partners With Sprout Social To Enhance Customer Engagement Across Platforms
Salesforce has partnered with Sprout Social to integrate social media channels into its CRM platform, aiming to enhance customer engagement. This collaboration aligns with Salesforce's strategy to ex...pand its AI and data solutions, potentially boosting its market position despite recent stock fluctuations.
Salesforce Agentforce Integrates with Amazon Bedrock for AI Automation
Salesforce's Agentforce has integrated with Amazon Bedrock to automate enterprise workflows using AI-driven agents. This partnership enhances data processing and workflow automation by leveraging Bed...rock's AI models and Redshift. The integration aims to improve efficiency and data management across systems, addressing challenges like data silos and offering secure, scalable solutions for regulated industries.
Salesforce Partners with Polygon for NFT-Based Loyalty Program
Salesforce has partnered with Polygon to launch an NFT-based loyalty program. This collaboration will enable Salesforce customers to use its management platform to create and manage NFT loyalty initi...atives on Polygon's blockchain. The partnership highlights Salesforce's integration with Ethereum and Polygon for its customer base.
OnPage Corporation has integrated its Critical Alert Management platform with Salesforce Flow, enhancing real-time alerting capabilities for IT, customer service, operations, and sales teams. This in...tegration allows for immediate mobile alerts and escalations, ensuring faster responses and improved customer experiences. Key features include persistent alerting, flexible on-call management, automated escalations, multi-channel notifications, and bi-directional synchronization with Salesforce.
Salesforce and Sister Nivedita University launch CRM and AI skills lab in Eastern India
Salesforce and Sister Nivedita University have launched a CRM and AI skills lab in Kolkata, Eastern India. This partnership aims to train 1,000 students annually, providing Salesforce certifications ...and hands-on projects. The initiative includes a customized curriculum using Salesforce CRM platforms and emphasizes faculty development. The collaboration aligns with India's National Education Policy, aiming to enhance digital competencies in education.
CSC Partners with Salesforce to Launch AI-Powered Grievance Redressal Platform for Rural India
Salesforce has partnered with Common Services Centres (CSC) to launch an AI-powered grievance redressal platform aimed at enhancing citizen services in rural India. This collaboration integrates Sale...sforce's Service Cloud and AI tools like Einstein Bots to improve service delivery and transparency for over 600,000 Village Level Entrepreneurs. The platform supports multilingual and mobile-first designs, facilitating digital governance across diverse regions.
Activate Your Entire Salesforce CRM Data in Databricks: The Power of Zero Copy Data Sharing
Salesforce and Databricks have formed a transformative partnership, introducing Zero Copy Data Sharing to integrate Salesforce CRM data with Databricks Lakehouse. This integration eliminates traditio...nal ETL processes, enabling seamless data fluidity and real-time insights. The collaboration enhances data governance and supports advanced AI/ML modeling, significantly improving customer insights across various industries.
Zs Expands Partnership with Salesforce to Help Companies Scale Ai Agents with Agentforce - MarketScreener
ZS has expanded its partnership with Salesforce to help enterprises deploy and scale AI agents using Salesforce's Agentforce platform. This collaboration combines ZS's AI and industry expertise with ...Salesforce's Agentforce, enabling organizations to automate complex workflows and enhance customer engagement through advanced generative AI solutions. The partnership targets industries such as life sciences, healthcare, and financial services, accelerating AI adoption and operational efficiency.[^1]
PayPal expands Salesforce partnership over Agentforce - TipRanks.com
PayPal is expanding its partnership with Salesforce by integrating Agentforce, aiming to enhance customer service operations and streamline agent workflows. This collaboration leverages Salesforces C...RM capabilities to improve PayPals support efficiency and deliver a more unified customer experience.
Salesforce Inc (CRM) Expands Partnership with Nexstar Media Grou - GuruFocus
Salesforce has expanded its partnership with Nexstar Media Group to enhance digital advertising and media solutions. The collaboration aims to leverage Salesforce's cloud-based CRM and marketing tech...nologies to drive audience engagement and streamline Nexstars advertising operations.
VitalPBX Unveils Seamless CRM Integration with Salesforce to Transform Contact Centers in 2025
VitalPBX has launched a new integration with Salesforce, enabling seamless connectivity between its unified communications platform and Salesforce CRM. This integration streamlines contact center wor...kflows, allowing businesses to synchronize customer data, automate call logging, and enhance agent productivity within the Salesforce environment.
Salesforce Once a Silicon Valley Rebel, Now an AI Revolutionary - CIOL
Salesforce is advancing its AI strategy by leveraging its $8 billion Informatica partnership to unify enterprise data and enhance trust in its AI-driven CRM solutions. This move positions Salesforce ...as a leader in integrating artificial intelligence across customer relationship management, enabling smarter automation and deeper insights for business users.
Salesforce (CRM) and Indeed Team Up, Use AI Agents to Ease Hiring Workflows - Yahoo Finance
Salesforce and Adecco Group have announced a partnership to transform recruitment using AI-powered solutions. The collaboration will leverage Salesforce's AI technology to process up to 300 million r...esumes annually, aiming to streamline talent acquisition and enhance recruitment efficiency for global clients in the staffing and HR sector.
Mergers, Acquisitions, and Business Moves by Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce Boosts Innovation with Regrello Acquisition for Agile Automation
Salesforce is set to acquire Regrello, a company specializing in AI-driven process automation, to enhance its capabilities in streamlining business workflows. This acquisition aims to empower small b...usinesses by integrating Regrello's technology with Salesforce's existing tools, such as Agentforce and Slack, to automate workflows and improve productivity. The deal is expected to close in the third fiscal quarter of 2026, pending standard conditions.
Salesforce Bets Big On Agentic AI , Acquires Regrello To End Manual Work , Enable AI - Powered Automations
Salesforce has acquired Regrello to enhance its AI-powered automation capabilities, aiming to reduce manual work through agentic AI. This strategic move underscores Salesforce's commitment to leverag...ing AI for operational efficiency and innovation.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabil...ities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce Signs Definitive Agreement to Acquire Waii - Salesforce
Salesforce has signed a definitive agreement to acquire Waii, a platform that translates natural language into SQL queries, enhancing data accessibility. Waii's technology will be integrated into Sal...esforce's Data Cloud, improving AI-driven insights and analytics. The acquisition is expected to close in Salesforces third fiscal quarter of 2026.
Salesforce Expands Sales Cloud with Bluebirds Acquisition - TechStory
Salesforce plans to acquire Bluebirds, a company specializing in automated lead generation tools, to enhance its Sales Cloud and Agentforce platforms. The acquisition aims to streamline sales process...es by reducing time spent on non-selling tasks. This move aligns with Salesforce's strategy to boost productivity through automation while expanding its human sales team.
ShareVault Helps Power the Sale of Informatica to Salesforce - Yahoo Finance
Salesforce has acquired Informatica in an $8 billion deal, one of the largest in the enterprise software and AI sector this year. ShareVault's virtual data room platform facilitated secure document m...anagement and due diligence throughout the transaction, supporting cross-functional teams and complex workflows.
Devsinc acquires Cloud-1 to bolster salesforce capabilities - The News International
Devsinc, an enterprise IT firm, has acquired Cloud-1, a specialized Salesforce partner and development company. This acquisition strengthens Devsincs Salesforce services and expands its reach in APAC... and MENA regions. The deal reflects growing demand in the global Salesforce ecosystem, projected to reach $32.7 billion by 2032.
Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal
Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This... move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.
Salesforce Signs Definitive Agreement to Acquire Informatica - Business Wire
Salesforce has signed a definitive agreement to acquire Informatica for approximately $8 billion in equity value. This acquisition will integrate Informaticas enterprise AI-powered cloud data managem...ent capabilitiesincluding data catalog, integration, governance, quality, privacy, and master data managementinto the Salesforce platform. The move aims to strengthen Salesforces data foundation for advanced AI-driven CRM solutions.
Funding News and Financial Performance of Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce Posts 10% Revenue Gain in Q2 - The Globe and Mail
Salesforce reported a 10% year-over-year revenue increase to $10.2 billion in Q2 FY2026, with an adjusted operating margin of 34.3%. AI and Data Cloud solutions saw a 120% rise in annual recurring re...venue, reaching $1.2 billion. The company raised its FY2026 revenue guidance, highlighting strong subscription business performance and AI initiatives.
Salesforce ( CRM ) Projected to Post Quarterly Earnings on Wednesday
Salesforce is set to release its Q2 2026 earnings results on Wednesday, September 3rd. Analysts predict earnings of $2.77 per share and revenue of $10.1375 billion. The company previously reported ea...rnings of $2.58 per share for the last quarter, surpassing estimates. Salesforce's revenue rose 7.6% year-over-year.
Salesforce.com (CRM) Tops Q1 Earnings and Revenue Estimates
Salesforce reported first quarter results that exceeded analyst expectations for both earnings and revenue. The company delivered higher-than-expected profit and strong top-line growth, reflecting ro...bust demand for its cloud-based CRM and enterprise software solutions. Salesforce also provided updated financial guidance for the next quarter and fiscal year, reinforcing its leadership in the SaaS and enterprise applications market.[1](https://markets.businessinsider.com/news/stocks/salesforce-com-inc-q1-profit-increases-beats-estimates-1033433310?utm_source=openai) [2](https://www.stocktitan.net/news/CRM/salesforce-announces-first-quarter-fiscal-2025-vfv0vxoancoq.html?utm_source=openai)
Salesforce (CRM) Tops Q1 EPS by 4c, Beats on Revenue; Offers FY26 Guidance - StreetInsider
Salesforce reported first quarter results that exceeded analyst expectations, with earnings per share beating estimates by $0.04 and revenue surpassing forecasts. The company also provided financial ...guidance for fiscal year 2026, highlighting continued growth in its cloud-based CRM and enterprise software offerings.
Salesforce Reports Record First Quarter Fiscal 2026 Results
Salesforce reported record first-quarter fiscal 2026 results, with revenue reaching $9.8 billion, an 8% year-over-year increase. The company exceeded guidance across all metrics, with a 12% rise in c...urrent remaining performance obligation. Salesforce raised its full-year revenue guidance to $41.3 billion at the high end, citing strong performance in its AI and Data Cloud offerings.
Salesforce (CRM) Q1 Earnings: What To Expect - Yahoo Finance
Salesforce announced its financial results for the first quarter of fiscal year 2025. The company reported revenue of $9.13 billion, which missed analyst expectations. Despite this, Salesforce delive...red earnings per share that exceeded forecasts. The company also provided weaker-than-expected guidance for the next quarter.
Leadership and Executive Team Updates at Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce names Mankiran Chowhan Managing Director for India sales and distribution
Salesforce has appointed Mankiran Chowhan as Managing Director for India sales and distribution, emphasizing the strategic importance of the Indian market. Chowhan, who has been with Salesforce for o...ver three years, highlighted the company's AI-driven platform's role in enhancing productivity and customer satisfaction across sectors.
ShiftUp Assembles Tech Powerhouse with 3 Key Hires from Salesforce - MarTech Cube
ShiftUp has strengthened its leadership by hiring three former Salesforce executives: Ben Myles as CTO, Jonathan Rico as Head of Engineering and Product, and Mark Holton as Lead Sr. Software Architec...t. These hires bring extensive experience from Salesforce's Einstein AI platform, enhancing ShiftUp's capabilities in intelligent automation for go-to-market workflows.
Awards, Recognitions, and Industry Achievements of Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce Named to TIMEs Worlds Best Companies 2025 List
Salesforce has been named to TIME's "Worlds Best Companies 2025" list, highlighting its commitment to a values-driven culture and innovation in AI. This recognition underscores Salesforce's leadershi...p in AI with its Agentforce platform, which enhances productivity and efficiency for its sales and engineering teams. The company is also focused on reskilling its workforce to adapt to AI advancements.
Salesforce has been recognized by Fast Company as one of the 100 Best Workplaces for Innovators in 2025. This accolade highlights Salesforce's commitment to fostering a culture of innovation, exempli...fied by initiatives like Agentforce, its AI technology, and various hackathons that drive real-world solutions.
Salesforce's Heroku has been named a Leader in the 2025 Gartner Magic Quadrant for Cloud-Native Application Platforms. Heroku's AI PaaS streamlines AI development, offering features like AI IDE suppo...rt, Heroku Managed Inference, and deep integration with Salesforce products. It supports multiple programming languages and frameworks, enhancing development efficiency and reducing operational risks.
Salesforce Named Leader in Gartner Magic Quadrant Low-Code Application - Salesforce
Salesforce has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Low-Code Application Platforms for the sixth time. The company has enhanced its low-code development platform, Agentf...orce, with new AI-assisted tools and governance features. These advancements aim to accelerate development and improve quality, enabling developers to build sophisticated solutions efficiently.
Customer Success Stories of Salesforce CRM Analytics (formerly Tableau CRM)
Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic ...
Salesforce collaborates with Jeena Sikho Lifecare to enhance digital transformation in ayurvedic healthcare using AI-driven solutions. The integration of Salesforce Service Cloud and Marketing Cloud ...optimizes operations and patient engagement, achieving a 50% improvement in call center response times. Quadrafort Technologies supports this transformation, paving the way for future innovations in patient management and service quality.
Salesforce com : Life Sciences Cloud Now Selected by More than 70 Industry ... - MarketScreener
Salesforce's Life Sciences Cloud has been adopted by over 70 leading industry customers, including Boehringer Ingelheim and Pfizer, to enhance healthcare engagement and patient outcomes. This AI-driv...en platform integrates data across the healthcare ecosystem to expedite life-enhancing treatments.
Global pharma and medtech organizations select Life Sciences Cloud for connected clinical trials, patient services, and HCP engagement - Salesforce
Salesforce's Life Sciences Cloud is being adopted by leading pharma and medtech organizations like Boehringer Ingelheim, Pfizer, and Takeda. This platform integrates AI to enhance clinical trials, pa...tient services, and healthcare provider engagement, aiming to improve patient outcomes and streamline operations. The solution connects sales, service, marketing, and clinical data, facilitating efficient healthcare delivery and personalized experiences.
Salesforce com : How Is AI Affecting Entry-Level Jobs - MarketScreener
Salesforce is addressing the AI skills gap by partnering with over 700 universities to train students in AI and automation. They emphasize diversity and ethics in AI development and offer re-skilling... programs through Trailhead, their free online learning platform. This initiative aims to expand the AI talent pool and support responsible AI development.
CloudMasonry Announces Salesforce Marketing Cloud Next Focused Team
CloudMasonry has launched a dedicated team to support Salesforce Marketing Cloud Next, Salesforce's new AI-native marketing platform. This initiative aims to enhance client marketing operations with ...AI-driven technology. CloudMasonry offers services like readiness assessments, AI preparation, and cross-cloud integration to help organizations leverage Marketing Cloud Next's capabilities for smarter segmentation and improved campaign execution.
Agentforce in Action: Customer Success Stories - Salesforce
Salesforce's Agentforce is being utilized by various organizations across industries to enhance customer service and operational efficiency. Companies like AAA Washington, Engie, and Fisher & Paykel ...are deploying Agentforce to improve customer interactions and streamline processes. This AI-driven tool is helping businesses achieve cost efficiencies, increase customer satisfaction, and deliver measurable ROI by automating routine tasks and enhancing personalized service.
Wedgewood Manages Complexity and Maintains Trust with Commerce Cloud
Wedgewood Pharmacy leverages Salesforce Commerce Cloud to streamline its complex operations in the veterinary pharmaceutical industry. By integrating Salesforce's platform, Wedgewood enhances its B2B... and B2B2C models, providing tailored ecommerce solutions for veterinarians and pet owners. This partnership enables efficient order management, personalized customer service, and improved connectivity between vets and pet owners.
Launching Salesforce in a newly formed global telecom - Infosys
A newly formed global telecommunications company, created from a demerger, successfully launched Salesforce as its new CRM system. Despite challenges like an abrupt CIO resignation and initial user e...xpectations, the project focused on a people-centric approach, ensuring effective training and stakeholder engagement. The implementation addressed key pain points, met governance board expectations, and clarified system capabilities.
PepsiCo Leverages Salesforce's Agentforce to Advance AI Agenda - PR Newswire
PepsiCo has adopted Salesforce's Agentforce platform to accelerate its artificial intelligence initiatives. By leveraging Agentforce, PepsiCo aims to enhance customer engagement and streamline operat...ions through advanced AI-driven automation and analytics.
Salesforce Transforms Healthcare: UChicago Medicine Deploys AI for Round-the-Clock Patient Support - Stock Titan
UChicago Medicine is implementing Salesforce's Agentforce for Health to automate non-clinical patient support. This AI-powered platform will handle tasks like prescription refills and appointment sch...eduling, enhancing efficiency and patient care. The integration aims to reduce staff workload and improve patient interactions by providing 24/7 self-service access to information.
It's quite incredible - how Salesforce's CRM and cloud magic is keeping Formula 1 fans engaged across the globe - TechRadar
Formula 1 has adopted Salesforce's Customer 360 platform to transform global fan engagement. The partnership enables F1 to personalize communications, analyze fan data, and reach a younger, more dive...rse audience. Salesforce's CRM and cloud solutions power tailored experiences, driving deeper fan connections and supporting F1's digital strategy.
Salesforce Extends Relationship With National Broadcasting Leader Nexstar Media Group, Inc. - Business Wire
Nexstar Media Group is expanding its use of Salesforce solutions to enhance audience engagement and streamline advertising operations. The extended relationship leverages Salesforce's CRM and media c...loud technologies to drive digital transformation and improve customer experience for Nexstars national broadcasting business.
From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI
JPW Industries automated its order processing and customer service by deploying Salesforce Agentforce AI, in collaboration with RafterOne. The solution replaced manual workflows, accelerated order tu...rnaround, and enabled 24/7 support. Salesforces AI-driven platform centralized knowledge for agents, improving efficiency and customer experience in the manufacturing tools sector.
Salesforce says over 8,000 customers using new agentic AI tool | CFO Dive
Salesforces new AI product, Agentforce, has surpassed 8,000 customer deals and is generating $100 million in annual order value since launch. The tool has processed over 750,000 support requests, red...ucing case volume by 7% and enabling $50 million in cost savings. Agentforces rapid adoption highlights Salesforces momentum in enterprise AI solutions.
