Richpanel | Live Chat Software & Helpdesk For Ecommerce Stores
Latest Product Updates and Feature Enhancements on Richpanel
📞 Telebroad Phone & SMS Integration with Richpanel
Richpanel has integrated Telebroad's phone and SMS capabilities into its platform, allowing users to manage calls and text messages alongside other support channels. Features include call recording, ...AI-generated transcripts, and summaries, enhancing customer service efficiency by consolidating communication in one interface.
Richpanel now integrates with Medusa.js, enabling real-time synchronization of orders, customers, and fulfillments. This integration allows support agents to access full order context and enhances AI...-driven customer service capabilities. The setup involves installing the medusa-plugin-richpanel for seamless data flow and adding a live chat widget to Medusa storefronts.
Richpanel introduces a new feature integrating Consio phone numbers as a native channel, allowing voice calls and SMS to appear in the Richpanel inbox. This integration includes AI-generated call sum...maries, agent notes, and two-way texting, enhancing customer communication management within the platform.
🛡ï¸� Onward Shipping Protection in Richpanel
Richpanel introduces an integration with Onward, allowing users to manage shipping protection claims directly within the Richpanel conversation sidebar. This feature enables easy access to claim stat...us and order details, enhancing customer service efficiency by eliminating the need to switch between platforms.
Richpanel has integrated with Appstle Subscriptions, allowing users to access subscription data within customer conversations. This integration offers features like real-time subscription status, bil...ling cycle management, and enhanced customer profiles. Users can manage subscriptions by canceling, pausing, or modifying billing dates directly through Richpanel's platform.
Strategic Partnerships and Integrations of Richpanel
SellerCloud is Now Integrated with Richpanel
Richpanel has integrated with SellerCloud, enabling seamless access to SellerCloud order details within Richpanel's interface. This integration allows agents to view and manage orders, issue RMAs, an...d create replacement orders directly from Richpanel, enhancing workflow efficiency. The integration features auto-sync for real-time updates and is easily activated through Richpanel's integration marketplace.
