Real-World Case Studies and Customer Success Stories with Re:amaze

Lash Stuff used Re:amaze with BigCommerce to improve customer service. They combined email, SMS, phone, and social media into one... platform. This made it easy to help customers fast. SMS support led to quick replies and same-day order fixes. Customer issues dropped and loyalty grew. Lash Stuff now supports about 100 customers daily, with SMS as the main channel.
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Built Bar used Re:amaze and Smile. io to handle a surge in customer conversations. Before, their team struggled to manage...messages from email, live chat, and social media. After switching, they cut response times from 15–20 minutes to just 2–3 minutes—a 5.6x improvement. The shared inbox, automation, and integrations let them track, segment, and respond faster. Built Bar now delivers better customer service and plans to grow with a dedicated social media team.
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Re:amaze helped Mac of all Trades increase their customer review rating by 42%. The company used automation, order retrieval, and... modern templates to improve customer service. Mac of all Trades integrated Re:amaze with BigCommerce for better order management. Automated workflows and chatbots made support faster and more personal. The team saw a big boost in efficiency and customer satisfaction.
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Re:amaze and Smile. io helped Built Bar cut customer service response time from 15–20 minutes to just 2–3 minutes, a...5.6x improvement. Built Bar faced challenges managing high volumes of customer chats across multiple channels. The unified inbox and automation features streamlined support and improved tracking. Native integrations with Shopify and Smile.io enabled fast access to customer data. Built Bar now delivers faster, more efficient customer service and supports ongoing growth.
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NRSNG used Re:amaze to improve customer support for nursing students. They connected email and live chat into one shared inbox.... The team created a help center and used analytics to track support performance. With Re:amaze, NRSNG cut response times by 50%. They also used satisfaction surveys to get feedback and make students happier.
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Re:amaze helped CarMatsCulture cut response times by 35%. The team now manages support from email, live chat, and social media... in one place. This led to a 20% boost in customer engagement. CarMatsCulture uses automation to handle more complex issues. The brand delivers faster, more consistent support. Customer satisfaction and loyalty have grown.
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