Quote-to-cash automation for the unique revenue challenges of MSPs
Latest Product Updates and Feature Enhancements on Quoter
Meet ScalePad Copilot: Your MSP’s New AI Teammate
ScalePad has launched ScalePad Copilot, an AI-powered assistant integrated into Lifecycle Manager. Copilot enables MSPs to automate workflows, prepare QBRs, and generate client insights using natural... language. The tool aims to enhance strategic growth by transforming data into actionable insights, bridging the gap between data and action for MSPs.
ScalePad Introduces Copilot, an AI Teammate Built for MSP Operations
ScalePad has launched Copilot, an AI-driven feature within Lifecycle Manager, designed to enhance MSP operations by transforming insights into actionable tasks. Copilot integrates with existing workf...lows, offering recommendations and automating processes like QBR preparation and strategic planning. This tool aims to improve efficiency and client value delivery by leveraging AI to understand operational contexts.
ScalePad Launches Product Capabilities to Support a New Era of Customer Success in the MSP Channel
ScalePad has launched new platform capabilities aimed at enhancing customer success for Managed Service Providers (MSPs). These include automated QBR preparation, end-to-end CMMC automation, real-tim...e backup compliance visibility, and a unified API for client data. The updates focus on deeper ecosystem integration, automation, and platform unification to help MSPs transition from reactive service delivery to proactive, outcome-driven client success.
ScalePad Launches Lifecycle Manager X: Enabling The First Customer Success Platform for MSPs
ScalePad has launched Lifecycle Manager X, a new module transforming its Lifecycle Manager into the first Customer Success Platform specifically for MSPs. This release introduces strategic capabiliti...es like AI-powered client summaries, budget forecasting, and service quality analytics, empowering MSPs to become strategic growth partners. Lifecycle Manager X is available for all Lifecycle Manager Pro partners.
ScalePad Announces Free GRC Platform Built for MSPs
ScalePad has introduced two new tiers for its ControlMap platform, designed to help MSPs deliver Governance, Risk, and Compliance (GRC) services. The ControlMap Free and Essentials tiers aim to remov...e cost and complexity barriers, enabling MSPs to start compliance programs and grow them into profitable, recurring revenue streams. These tiers integrate with ScalePad's broader platform, enhancing client planning and strategic value delivery.
ScalePad Extends MSP Visibility Beyond the RMM into SaaS and AI Usage
ScalePad has expanded its Lifecycle Manager to include SaaS Management, enhancing MSPs' visibility into SaaS and AI usage without adding complexity. This new feature allows MSPs to manage software go...vernance and AI visibility, uncovering shadow IT and optimizing SaaS and AI tools across client environments. The integration follows ScalePad's acquisition of Produce8, which bolstered its behavioral analytics capabilities.
ScalePad Launches Product Capabilities to Support a New Era of Customer Success in the MSP Channel - ACCESS Newswire
ScalePad has launched new platform capabilities aimed at enhancing Customer Success for Managed Service Providers (MSPs). Announced at their Ignition event, these updates include automated QBR prepar...ation, end-to-end CMMC automation, real-time backup compliance visibility, and a unified API for client data. These features aim to help MSPs transition from reactive service delivery to proactive, outcome-driven client success.
Lifecycle Manager X Enables Customer Success for MSPs
ScalePad has launched Lifecycle Manager X, transforming its Lifecycle Manager into a Customer Success Platform tailored for Managed Service Providers (MSPs). This new module introduces strategic capa...bilities such as AI-powered client summaries, budget forecasting, and service quality analytics, empowering MSPs to become strategic partners rather than just service providers. Lifecycle Manager X is now available for all Lifecycle Manager Pro partners.
SOC 2 report walkthrough: Understanding the content
ScalePad has achieved SOC 2 Type II compliance for multiple products, including Lifecycle Manager, Lifecycle Insights, Backup Radar, ControlMap, and Quoter. This compliance demonstrates ScalePad's co...mmitment to high security and privacy standards, providing a competitive edge for Managed Service Providers (MSPs). ScalePad utilized its own ControlMap platform to streamline the compliance process, offering MSPs a tool to expedite their SOC 2 preparations.
ScalePad Announces Free GRC Platform Built for MSPs | ScalePad
ScalePad has launched two new tiers of its compliance platform, ControlMap Free and ControlMap Essentials, designed for Managed Service Providers (MSPs). These tiers aim to simplify and reduce the co...st of delivering Governance, Risk, and Compliance (GRC) services, enabling MSPs to build and monetize compliance practices. ControlMap Free offers a no-cost entry into the compliance market, while Essentials provides tools for ongoing delivery of vCISO services across multiple frameworks.
Cork Cyber Announces Integration with ScalePad to Elevate MSP QBRs Through Lifecycle Manager X - Sarasota Herald-Tribune
ScalePad has integrated Cork Cyber's Vantage platform into its Lifecycle Manager X, enhancing managed service providers' (MSPs) quarterly business reviews (QBRs) by providing cybersecurity risk and c...ompliance insights. This integration allows MSPs to streamline QBR preparation, offering a clearer view of security posture and progress, ultimately improving client communication and decision-making.
ScalePad and Cork Cyber have integrated Cork Vantage with ScalePad's Lifecycle Manager X to streamline MSP quarterly business reviews (QBRs). This integration embeds cybersecurity and compliance data... into ScalePad Deliverables, reducing preparation time and enabling strategic discussions. The collaboration aims to automate and standardize client-facing reviews, enhancing communication of security posture and business outcomes.
Mergers, Acquisitions, and Business Moves by Quoter
Produce8
ScalePad Acquires Produce8 to Deepen Software Usage Insight for MSPs
ScalePad has acquired Produce8 to enhance its platform with deeper software usage insights for MSPs. This acquisition aims to integrate Produce8's technology into ScalePad's platform, enabling MSPs t...o make informed decisions on licensing, cost optimization, and risk management. The move supports ScalePad's strategy to provide MSPs with greater clarity and confidence in managing client environments.
ScalePad Acquires Produce8 to Deepen Software Usage Insight for MSPs - Newswire.com
ScalePad has acquired Produce8 to enhance its platform by integrating deeper software usage insights for managed service providers (MSPs). This acquisition aims to improve decision-making around lice...nsing, cost optimization, and risk management, particularly as AI adoption grows. ScalePad plans to incorporate Produce8's technology to better support MSPs in managing complex client environments.
Awards, Recognitions, and Industry Achievements of Quoter
ScalePad Wins Global Award – Beating Out Global IT Giants with Support MSPs Actually Love
ScalePad won three awards at the 2025 Stevie® Awards for Sales & Customer Service, including the People's Choice Stevie® Award for Favorite Customer Service. The company was recognized for its exce...ptional support to Managed Service Providers (MSPs), maintaining a high CSAT score of 94.3% amidst significant growth and operational changes.
ScalePad Wins Back-to-Back Global Awards for Excellent MSP Customer Support
ScalePad received two Silver awards at the 2026 Stevie® Awards for Sales & Customer Service, recognizing its excellence in MSP customer support. The awards highlight ScalePad's achievements as Custo...mer Service Employer of the Year and Customer Service Department of the Year in the computer software category, underscoring its commitment to operational excellence and a high-performance support system.
ScalePad Named One of North America’s Top 100 Inspiring Workplaces for Second Year Running
ScalePad has been recognized as one of North America's Top 100 Inspiring Workplaces for the second consecutive year. This award highlights ScalePad's commitment to a people-first culture, emphasizing... leadership, wellbeing, and inclusion. The recognition adds to ScalePad's accolades, including multiple MSP Today Product of the Year Awards and recognition on Canada's Best Workplaces list.
ScalePad Named a Best Workplace in Canada for Second Consecutive Year: A Culture Built for the Future of Tech
ScalePad has been named one of Canada's Best Workplaces for the second consecutive year by Great Place To Work® Canada. This recognition highlights ScalePad's commitment to fostering a culture of tr...ust and ownership, which is crucial for the company's future success in the tech industry.
ScalePad Honorees Share a Common Thread of Growth and Impact
ScalePad celebrates five team members named to the CRN Women of the Channel list, highlighting their leadership and impact within the IT channel. These honorees, including Andrea Ayala and Brittany C...rane, excel in strategic partnerships, partner education, and customer adoption, driving growth and success for ScalePad's partners.
One of North Americas Top 100 Inspiring Workplaces | ScalePad
ScalePad has been recognized as one of North America's Top 100 Inspiring Workplaces for the second consecutive year. This award highlights ScalePad's dedication to a people-first culture, emphasizing... employee engagement, leadership, and overall workplace experience. The recognition adds to ScalePad's accolades in 2025, including multiple product awards and being named a Great Place to Work.
