Questback Feedback Platform Overview

Questback addresses the critical challenge of harnessing customer feedback to drive organizational growth. With over 24 years of expertise, Questback transforms feedback into actionable insights that boost organizational effectiveness and profitability. This platform stands out by offering a unique system that captures and analyzes feedback, providing businesses with the perspectives needed to unlock their full potential. By integrating feedback as a strategic tool, organizations can make informed decisions that align with their goals. Questback's experience management capabilities are trusted by clients worldwide, making it a valuable asset for forward-thinking organizations aiming to leverage customer insights for competitive advantage.

Use Cases

Customers recommend Engaging And Following Up, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Questback Feedback Platform.

Other use cases:

  • Market Research
  • Follower Management
  • Collecting Feedback
  • Outbound Marketing
  • Helpdesk Management
  • Contract Management
See all use cases See less use cases

Questback Feedback Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Questback Feedback Platform works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.

Questback Feedback Platform's features include Embedded Survey Forms, Alerts: Popups & Notifications, and Dashboard. and Questback Feedback Platform support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Questback Feedback Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Yet while technology has made it easier to engage, how much time do we really spend listening and taking action?..." Peer review

Peer review evidence (same sources as the product rating summary)

"...Yet while technology has made it easier to engage, how much time do we really spend listening and taking action?..." Peer review
"Oriflame used the Questback platform to improve customer understanding and support product development. They needed a survey tool that gave them full control over data collection and analysis. Questback helped Oriflame gather insights for brand awareness, sustainability, and customer needs. The platform allowed them to run employee surveys, customer research, and market studies. Oriflame valued the flexibility, ease of use, and support from the Questback team." https://questback.com/resources/case-study/oriflame/
"...Nice survey workflow...." Peer review by Jen U., Founder, Research

Questback Feedback Platform, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Questback is a unique feedback system with over 20 years of experience. Their platform helps organizations reach their full potential.

Popular Business Setting

for Questback Feedback Platform

Top Industries

  • Research

Popular in

  • Small Business

Questback Feedback Platform is popular in Research, and is widely used by Small Business,

Questback Feedback Platform Customer wins, Customer success stories, Case studies

Why is Questback Feedback Platform the best choice for Engaging And Following Up?

How can Questback Feedback Platform optimize your Collaboration Workflow?

Why is Questback Feedback Platform the best choice for Automated Workflows?

What makes Questback Feedback Platform ideal for Market Research?

11 buyers and buying teams have used Cuspera to assess how well Questback Feedback Platform solved their Customer Feedback Management needs. Cuspera uses 278 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

High NPS score for Questback support

Questback achieved a high NPS score of 77 for the second consecutive year, surpassing industry benchmarks. This reflects their commitment to premium support, with over 80% promoters. The company uses... NPS surveys to ensure continuous improvement and accountability in customer support.

Read on →
 

Stiftelsen Läxhjälpen - Non Profit Organization Management - Small

Stockholm, Sweden

Questback helps Stiftelsen Läxhjälpen measure and track student progress in their homework help programs. The organization uses surveys at the start and end of the school year to see changes in stude...nt attitudes and development. Insights from Questback surveys guide improvements, like demanding better snacks from schools to boost student focus. The data is key for showing results to investors and partners. Questback is central to Läxhjälpen’s ability to evaluate and improve their impact.

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SOS Barnbyar - Non Profit Organization Management - Medium

Helsinki, Finland

Questback helped SOS Barnbyar collect and analyze sensitive client data. Before, they had no tools to measure service impact. Questback enabled anonymous surveys and easy data analysis. Staff could n...ow use data daily without extra workload. A custom alert module warned when key metrics dropped. This made it easier to spot and address problem areas fast.

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Oriflame - Consumer Goods - Large

Stockholm, Sweden

Oriflame uses Questback to gather data and insights from 60 markets. The platform helps Oriflame understand customers better for product development. Oriflame also uses Questback to support brand awa...reness and sustainability strategies. The tool lets them respond quickly to different requests and solve specific needs. Questback is one of several survey tools Oriflame uses for strategic decision-making.

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Scania - Automotive - Very Large

Södertälje, Sweden

Scania uses Questback to support its global operations. The company focuses on core values like respect for the individual and prioritizes safety, work environment, and sustainability. Employee surve...ys are a key part of their approach. Questback helps Scania gather feedback to improve workplace culture and sustainability efforts. This supports Scania's commitment to continuous improvement and employee well-being.

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Karolinska Institutet - Research - Large

Stockholm, Sweden

Karolinska Institutet used Questback to manage the BAMSE longitudinal allergy study. Before Questback, survey administration was slow and costly, with low response rates. After adopting Questback, re...sponse rates rose to 75% and administration costs dropped. The platform enabled real-time survey results and supported large-scale studies, including Covid-19 research. The project led to new findings on allergies, asthma, and the impact of air pollution.

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Questback Feedback Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.57/5 ★

Read Reviews (62)
Analytics

4.51/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.57/5 ★

Read Reviews (62)
Analytics

4.51/5 ★

Read Reviews (26)

Software Failure Risk Guidance

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for Questback Feedback Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Questback Feedback Platform

Questback Profile

Company Name

Questback

Company Website

https://www.questback.com/

Year Founded

2000

HQ Location

295 Madison Avenue, 45th Floor New York, NY 10017 United States

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B