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Psyma
Psyma Demand Generation 4.0 33 reviewer insights

Psyma: Customer Engagement and Research for Product Development

psyma.com - Brand Research, Measure Client Satisfaction and Customer Loyalty...

Psyma helps teams in SMBs conduct customer journey research for product development and understand brand perception. Teams use it to research customer journeys by tracking experiences through diaries, online forums, and in-home ethnography. They also conduct brand perception studies for market entry, using focus groups and product tastings to gather insights. For example, Psyma helped a client review and develop a customer loyalty program using qualitative and quantitative research methods.

Seen most for

Typical customer

Small companies

64% of customer stories; 60% from consumer goods.

What teams use Psyma for

Explore Psyma use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Also used for
Deutsche Kreditbank AG Customer Feedback Management
Core use
Program setup and administration Customer Loyalty Management
Emerging use

Other use cases

Psyma capabilities

Explore Psyma capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses Psyma

IndustriesAggregated usage insights
Consumer Goods: 60%Consumer Electronics: 20%Entertainment: 10%Banking: 10%
Company sizeAggregated usage insights
Small business: 64%Enterprise: 36%
  • Small business64%
  • Enterprise36%

Psyma customer stories

Results reported in published case studies.

Internationaler Kunde (nicht genannt)

Large

Psyma conducted a foundational study for an international client to improve understanding of key target groups. The project used a quantitative online survey with 5,000 consumers across G...

Psyma conducted a foundational study for an international client to improve understanding of key target groups. The project used a quantitative online survey with 5,000 consumers across Germany, France, Russia, China, and Japan. The study analyzed needs, attitudes, behaviors, information and purchase processes, and media usage. Psyma identified consumer typologies and created detailed market segment profiles. The results provided actionable insights for market segmentation and consumer behavior analysis.

Psyma customer

Consumer Goods · Small

Psyma tested a new packaging design for a consumer goods product. The goal was to see how customers and target customers reacted to the new look. Psyma used both qualitative and quantitat...

Psyma tested a new packaging design for a consumer goods product. The goal was to see how customers and target customers reacted to the new look. Psyma used both qualitative and quantitative research in two countries. They did shopper journeys, interviews with sales staff, and exit interviews with customers. The result was a green light for the new design, with some tips for improving product display, colors, and information.

Veggie Community (undisclosed client)

Consumer Goods · Large

Psyma created an online community to study vegetarians' lifestyles and values. The project aimed to understand why people choose vegetarianism and what they expect from veggie products. P...

Psyma created an online community to study vegetarians' lifestyles and values. The project aimed to understand why people choose vegetarianism and what they expect from veggie products. Psyma ran a three-week online research community, using forums, blogs, and photos to gather insights. The results helped the client improve their products and better target vegetarian consumers. The research also tested new product ideas with real users.

Psyma customer

Consumer Goods · Small

Psyma ran an online community and home-use test for a frozen product. The goal was to understand eating habits and what consumers want from frozen foods. Participants shared photos and mo...

Psyma ran an online community and home-use test for a frozen product. The goal was to understand eating habits and what consumers want from frozen foods. Participants shared photos and mood boards about their habits. They tested the product at home and discussed packaging and taste. Psyma used the feedback to advise the client on recipe and packaging improvements.

Psyma customer

Consumer Goods · Small

Psyma supported the development and launch of a new beverage product. The team used focus groups and face-to-face interviews to test the product concept. They evaluated acceptance, releva...

Psyma supported the development and launch of a new beverage product. The team used focus groups and face-to-face interviews to test the product concept. They evaluated acceptance, relevance, uniqueness, and purchase interest. The process included product tasting and design feedback. The product and concept were improved in several steps. The new beverage was successfully launched.

Psyma customer

Consumer Goods · Small

Psyma supported the development and launch of a new beverage product. The team used both qualitative and quantitative research methods. Focus groups tested product acceptance and concept ...

Psyma supported the development and launch of a new beverage product. The team used both qualitative and quantitative research methods. Focus groups tested product acceptance and concept features. Face-to-face interviews helped select the final concept and design. The product was optimized in several steps and successfully launched.

Psyma activities

From 33 reviewer insights.

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Psyma Group AG Profile

Company Name

Psyma Group AG

Company Website

https://psyma.com/en

HQ Location

Madrid

Employees

501-1000

Social

Financials

PRIVATE