Parrot Cloud Call Center Overview

Parrot-cloud-call-center offers next generation cloud based call center software for better service and happier customers. Agents can log in and start handling calls instantly.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Parrot Cloud Call Center.

Other use cases:

  • Campaign Management
  • Social Media Analytics
  • Contract Management
  • Coaching
  • Relationship Management
  • Performance Management
  • Lifetime Value Management
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Parrot Cloud Call Center.

Other priorities:

  • Increase Sales & Revenue
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Parrot Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

Parrot Cloud Call Center works with different mediums / channels such as Phone Calls. Offline. and Point Of Sale.

Parrot Cloud Call Center's features include Predictive Dialer, and Recording. and Parrot Cloud Call Center support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Parrot Cloud Call Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...As a call center making mostly outbound calls, we utilize the predictive dialer but also have an inbound presence for call backs...." Peer review by David L., CC Manager

Peer review evidence (same sources as the product rating summary)

"...About Parrot Cloud Call Center Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies...." Peer review
"...Recycle leads to maximize call attempt efficiency Advanced reporting lets you measure results Call recording available to keep valuable conversations Blaze through outbound calls at record speed Create User Groups to quickly manage your team If you use or are planning to use a call center as part of your business, now is the time to sign up for a cloud call center...." Cloud Based Call Center Software & Solutions
"...The system also tracks all calls made out of the office, either by the agents or by the program itself ' so reporting is detailed and accurate...." Peer review by Mark B., Manager, Marketing and Advertising

Parrot Cloud Call Center, Sip2Dial Call Center Software, Call Tracker, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Parrot Cloud Call Center

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Parrot Cloud Call Center is popular in Marketing And Advertising, Telecommunications, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

Parrot Cloud Call Center Customer wins, Customer success stories, Case studies

How does Parrot Cloud Call Center facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Parrot Cloud Call Center solved their Contact Center Software needs. Cuspera uses 212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Mack Mortuary Transport - Consumer Services - Small

USA

Fox TAS helped Mack Mortuary Transport grow by 36 new clients. The company switched from a single cell phone to Fox TAS for call management. Daily call volume jumped from 12 to over 150. The new syst...em cut driver coordination time by 40%. Missed details and errors dropped, boosting client trust. Automated text dispatch and call recording improved accuracy and accountability.

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Global Answer 24/7 - Consumer Services - Small

USA

Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with a managed, scalable solution. This reduced operational burden and improved call handlin...g. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.

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City Storm Leads - Marketing And Advertising

EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7, saving money and improving call quality. With EVS7, City Storm Lead...s increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.

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iCapital Alliance Benefits - Financial Services

Cricket Click Dialer from EVS7 helped iCapital Alliance Benefits double their sales team's productivity. The team increased dials per hour from 20 to 43 and voicemails left per hour from 10 to 20. Th...e PAM feature let reps leave pre-recorded, personalized voicemails with one click. This saved time and kept agents' voices fresh for live calls. iCapital saw a 115% increase in total calls per day after switching to EVS7.

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Infinite Group Inc. (IGI) - Information Technology And Services

EVS7’s Dolphin Power Seller helped Infinite Group Inc. (IGI) build an in-house lead generation team. IGI struggled with basic phones and needed more calls and better team organization. After switchin...g to Dolphin Power Seller, IGI saw a 333% increase in dials per employee, 80% more connections per call, and 150% more appointments per call. The software was easy to use and saved agents time with voicemail automation. IGI now runs a more efficient and successful inside sales team.

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Patriot Energy Consultants - Utilities

Parrot Cloud Call Center helped Patriot Energy Consultants manage and grow their energy business. The company needed software to organize agents and track performance. With Parrot's predictive dialer... and cloud features, they scaled to 8 agents making 75,000 calls per week. Wait times dropped to 25 seconds between live calls. The team now makes 60 sales per week. Advanced call reports let the owner coach agents and improve results.

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lightning

Peers used Parrot Cloud Call Center for helpdesk management and call recording

Parrot Cloud Call Center Competitors

Parrot Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (9)
Custom Reports

4.74/5 ★

Read Reviews (22)
Analytics

3.93/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (9)
Custom Reports

4.74/5 ★

Read Reviews (22)
Analytics

3.93/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Parrot Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Parrot Cloud Call Center

Electronic Voice Services, Inc. News

Product

Bilingual AI Receptionist: Seamless EnglishSpanish Service

EVS7 introduces AnswerBug, a bilingual AI receptionist that seamlessly switches between English and Spanish. It enhances customer interactions by understanding natural speech, booking appointments, and sending confirmations in the caller's preferred language. Designed for small and mid-sized businesses, it integrates with calendars and CRMs, offering 24/7 coverage and reducing missed calls, especially from Spanish-speaking customers.

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Electronic Voice Services, Inc. Profile

Company Name

Electronic Voice Services, Inc.

Company Website

//evs7.com

HQ Location

16475 Dallas Parkway, Ste 350, Addison, Texas 75001, US

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE