Opiniator Overview
Opiniator addresses the challenge of capturing immediate customer feedback by transforming traditional comment cards into a digital format accessible via cell phones. This platform enables businesses to gather real-time insights directly from customers during their experience, bypassing delays associated with email surveys or post-visit reviews. By facilitating direct communication at critical moments, Opiniator helps businesses improve service quality, safety, and maintenance. It effectively prevents negative online reviews by resolving issues before customers leave the premises. The platform's ability to close the feedback loop ensures that businesses can respond promptly, enhancing customer satisfaction and retention.
Use Cases
Customers recommend Collecting Feedback, Helpdesk Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using Opiniator.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Opiniator.
Opiniator Use-Cases and Business Priorities: Customer Satisfaction Data
Opiniator works with different mediums / channels such as Phone Calls. Text SMS. User Generated Content etc.
Opiniator's features include Embedded Survey Forms, Alerts: Popups & Notifications, Calculator, etc. and Opiniator support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Opiniator analytics capabilities include Custom Reports, and Analytics.
Reviews
"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system." - Kirk Hutchison
Opiniator, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Opiniator facilitates real-time feedback collection, improving customer satisfaction through immediate issue resolution. Automated reporting and analytics enhance service quality by identifying trends and actionable insights.
Popular Business Setting
for Opiniator
Top Industries
- Hospital & Health Care
- Medical Devices
- Marketing and Advertising
Popular in
- Mid Market
- Enterprise
Opiniator is popular in Hospital & Health Care, Medical Devices, and Marketing And Advertising and is widely used by Mid Market, and Enterprise,
Comprehensive Insights on Opiniator Use Cases
What makes Opiniator ideal for Collecting Feedback?
How can Opiniator optimize your Helpdesk Management Workflow?
What Are the key features of Opiniator for Rating And Review Management?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Opiniator solved their Customer Feedback Management needs. Cuspera uses 278 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any concerns, maintenance or safety issues can immediate...ly trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. |
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|
We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opiniator into our performance contract with them. Ov...erall we have been very pleased with the service, staff and the results of the system. |
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AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we are doing, but also gave us the opportunity to us...e the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kirk Hutchison Performance Manager Florida Dept. of Transportation |
With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any concerns, maintenance or safety issues can immediate...ly trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system. |
|
Crystal Underwood Safety Rest Area Program Manager Virginia Department of Transportation |
We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opiniator into our performance contract with them. Ov...erall we have been very pleased with the service, staff and the results of the system. |
|
Deanna Meadows Marketing and Business Development Manager AWP |
AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we are doing, but also gave us the opportunity to us...e the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. |
Case Studies
Case Study The Departments of Transportation in Florida and Georgia
Case Study GovTech
Case Study The Departments of Transportation in Florida and Georgia
CASE STUDY Departments of Transportation in Florida and Georgia
Video
Opiniator Restaurant Customer Feedback
Peers used Opiniator for Collecting feedback and helpdesk management
Opiniator Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for Opiniator
Overall Risk Meter
Top Failure Risks for Opiniator
Opiniator Inc. News
CMMS Radio and Youtube – Greg Christensen and Matt Selbie
The podcast from CMMS Radio with Greg Christensen discusses the comprehensive journey of computerized maintenance management systems (CMMS), covering everything from selection to implementation. It aims to assist listeners in making informed choices and achieving success with their CMMS projects. The episode features experts in the field and includes a detailed discussion with Matt Selbie, […]
The post CMMS Radio and Youtube – Greg Christensen and Matt Selbie appeared first on Opiniator.
Use QR Code Surveys – Transforming the Feedback Process
The post Use QR Code Surveys – Transforming the Feedback Process appeared first on Opiniator.
Feedback for Customer Satisfaction in Vending Machines
Feedback for Customer Satisfaction in Vending Machines – Key Takeaways The vending machine market is large and competitive with slim margins: Customer satisfaction is critical for business success. Many issues cause customer dissatisafction: So need addressing Real-Time Feedback is Crucial: Utilizing cell phones for instant feedback allows a vending business to quickly identify and address […]
The post Feedback for Customer Satisfaction in Vending Machines appeared first on Opiniator.
Spotless Standards: Mastering the Hospital Restroom Cleaning Checklist
Hospital Restroom Cleaning Checklist: Ensuring Spotless Standards Key Takeaways Understanding the critical role of cleanliness in hospital restrooms. Reviewing the negative impacts of poor restroom hygiene in hospitals Essential supplies and procedures for effective cleaning. Step-by-step hospital restroom cleaning checklist Critical factors in checklist implementation. Use of innovation – especially the cell phone to increase […]
The post Spotless Standards: Mastering the Hospital Restroom Cleaning Checklist appeared first on Opiniator.
Opiniator Inc. Profile
Company Name
Opiniator Inc.
Company Website
https://opiniator.com/HQ Location
Portland, Oregon 97229
Employees
1-10
Social
Financials
PRIVATE
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