Opiniator Overview
Opiniator addresses the challenge of capturing immediate customer feedback by transforming traditional comment cards into a digital format accessible via cell phones. This platform enables businesses to gather real-time insights directly from customers during their experience, bypassing delays associated with email surveys or post-visit reviews. By facilitating direct communication at critical moments, Opiniator helps businesses improve service quality, safety, and maintenance. It effectively prevents negative online reviews by resolving issues before customers leave the premises. The platform's ability to close the feedback loop ensures that businesses can respond promptly, enhancing customer satisfaction and retention.
Use Cases
Customers recommend Collecting Feedback, Helpdesk Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using Opiniator.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Opiniator.
Opiniator Use-Cases and Business Priorities: Customer Satisfaction Data
Opiniator works with different mediums / channels such as Phone Calls. Text SMS. User Generated Content etc.
Opiniator's features include Embedded Survey Forms, Alerts: Popups & Notifications, Calculator, etc. and Opiniator support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Opiniator analytics capabilities include Custom Reports, and Analytics.
Reviews
"We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opi...niator into our performance contract with them. Overall we have been very pleased with the service, staff and the results of the system." - Crystal Underwood
Peer review evidence (same sources as the product rating summary)
"...Social Media is not for Customer Feedback. ..." Product Information Sheets on Opiniator
"...The Opiniator customer service feedback platform captures feedback on customer service, support teams, CSRs and call centers. ..." Customer Feedback Platform For Customer Service Support Teams
"...The defection cost is a mix of lost profit, and brand impact from negative online reviews...." Customer Defection Calculator - Free Excel Download
Opiniator, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Opiniator facilitates real-time feedback collection, improving customer satisfaction through immediate issue resolution. Automated reporting and analytics enhance service quality by identifying trends and actionable insights.
Popular Business Setting
for Opiniator
Top Industries
- Hospital & Health Care
- Medical Devices
- Marketing and Advertising
Popular in
- Mid Market
- Enterprise
Opiniator is popular in Hospital & Health Care, Medical Devices, and Marketing And Advertising and is widely used by Mid Market, and Enterprise,
Opiniator Customer wins, Customer success stories, Case studies
How does Opiniator address your Collecting Feedback Challenges?
How efficiently Does Opiniator manage your Helpdesk Management?
How efficiently Does Opiniator manage your Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well Opiniator solved their Customer Feedback Management needs. Cuspera uses 278 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opiniator into our performance contract with them. Ov...erall we have been very pleased with the service, staff and the results of the system. |
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|
Our goal was to allow easy visitor feedback and reduce the time and cost of our previous paper and phone-based system across our 35 rest areas. I would highly recommend Opiniator. Their staff have been exceptionally clear in their explanations. We also appreciate all the data is shown in an online... dashboard. The most outstanding part has been the constant innovation in the tool. |
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AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we are doing, but also gave us the opportunity to us...e the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Crystal Underwood Safety Rest Area Program Manager Virginia Department of Transportation |
We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opiniator into our performance contract with them. Ov...erall we have been very pleased with the service, staff and the results of the system. |
|
Heather Swanson Rest Area Program Manager Oregon Travel Information Council (for OR DOT) |
Our goal was to allow easy visitor feedback and reduce the time and cost of our previous paper and phone-based system across our 35 rest areas. I would highly recommend Opiniator. Their staff have been exceptionally clear in their explanations. We also appreciate all the data is shown in an online... dashboard. The most outstanding part has been the constant innovation in the tool. |
|
Deanna Meadows Marketing and Business Development Manager AWP |
AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we are doing, but also gave us the opportunity to us...e the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. |
Florida and Georgia Departments of Transportation (FDOT and GDOT) - Government Administration - Large
Opiniator Restaurant Customer Feedback
Peers used Opiniator for Collecting feedback and helpdesk management
Opiniator Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for Opiniator
Overall Risk Meter
Top Failure Risks for Opiniator
Opiniator Inc. Profile
Company Name
Opiniator Inc.
Company Website
https://opiniator.com/HQ Location
Portland, Oregon 97229
Employees
1-10
Social
Financials
PRIVATE
