OpenText Experience Analytics Overview

OpenText Experience Cloud solutions deliver personalized and contextualized experiences across the customer journey. OpenText Experience Analytics enhances these experiences with data-driven insights.

Use Cases

Customers recommend Social Media Analytics, Funnel Analysis, Campaign Analytics, as the business use cases that they have been most satisfied with while using OpenText Experience Analytics.

Other use cases:

  • Engagement Management
  • Lead Analytics
  • Communication Management
  • Contacts History
  • Segmentation And Targeting
  • Identify Target Customers
  • Lead Engagement
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using OpenText Experience Analytics.

Other priorities:

  • Acquire Customers
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OpenText Experience Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Experience Analytics works with different mediums / channels such as Mobile. and Mobile App.

OpenText Experience Analytics's features include Dashboard. and OpenText Experience Analytics support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText Experience Analytics analytics capabilities include Analytics, and Custom Reports.

OpenText Experience Analytics, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Experience Analytics

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Experience Analytics is popular in Education, Financial Services, and Legal Services and is widely used by

OpenText Experience Analytics Customer wins, Customer success stories, Case studies

What Are the key features of OpenText Experience Analytics for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well OpenText Experience Analytics solved their Customer Experience Management needs. Cuspera uses 166 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

lightning

Peers used OpenText Experience Analytics for social media analytics and funnel analysis

OpenText Experience Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (3)
Analytics

4.27/5 ★

Read Reviews (35)
Custom Reports

4.25/5 ★

Read Reviews (40)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (3)
Analytics

4.27/5 ★

Read Reviews (35)
Custom Reports

4.25/5 ★

Read Reviews (40)

Software Failure Risk Guidance

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for OpenText Experience Analytics

Top Failure Risks for OpenText Experience Analytics

OpenText Corporation News

M&A

OpenText Completes Divestiture of Non-Core Unit for $163 Million - The AI Journal

OpenText has completed the divestiture of its non-core on-premise solution, eDOCS, to NetDocuments Software for $163 million. This move aligns with OpenText's strategy to focus on core business growth and use the proceeds to reduce debt.

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Product

OpenText Capture now available in the OpenText Private Cloud

OpenText has launched OpenText Capture in its Private Cloud, offering a dedicated, single-tenant environment for high-volume information processing. This solution enhances security, reduces IT burdens, and supports compliance while providing intelligent document capture capabilities. OpenText Capture 25.4 includes AI-driven features for data automation and real-time monitoring, optimizing workflows like accounting and HR onboarding.

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Awards

OpenText named a Leader in the 2025-2026 IDC MarketScape for Worldwide Intelligent Document Processing Software Vendor Assessment - OpenText Blogs

OpenText has been recognized as a Leader in the IDC MarketScape for Worldwide Intelligent Document Processing Software for 2025-2026. This accolade highlights OpenText's integration capabilities with platforms like SAP and Salesforce, enabling seamless document workflows. OpenText's IDP solutions leverage AI and automation to enhance efficiency and compliance across business processes.

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Product

OpenText (NasdaqGS:OTEX) Valuation Spotlight as New AI Data Platform and Integrations Unveiled

OpenText has launched a new AI Data Platform, enhancing its cloud suite with AI and automation capabilities like Titanium X and MyAviator. These integrations aim to boost customer spending and pipeline conversion, driving revenue and margin improvements. This strategic move reflects OpenText's focus on scalable AI solutions and information governance, amid challenges like declining legacy revenue and restructuring risks.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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