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Omneo

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(269 Reviews, Testimonials & Expert Opinions)
(269 Reviews, Testimonials & Expert Opinions)

Omneo | provides ability to deliver powerful experiences to customers to manage multiple platforms and programs

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About Omneo

Omneo is a customer experience toolkit powering better conversations to deliver powerful, integrated customer experiences. It helps to drive advocacy, engagement, and growth at every stage of the customer lifecycle.

Omneo provides the power to deliver exceptional and unique experiences to individual customers based on their journeys to make smarter business decisions based on real-time, real customer data making the operations more effective and insightful.

Omneo allows to create hyper-personalized experiences for the customers by understanding their uniqueness and experience that meets the individual needs and wants. It allows to lead and influence the customers, responding to each customer's interaction with the brand by delivering the right experience, communication or service via a preferred channel at the right time.

Evaluating Omneo for your Personalization need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 269 insights from peers and experts who used Omneo to help you determine how well it fits your Personalization needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Omneo solves your Personalization needs.

Peer and Expert Opinions
for Omneo

Goals

Enhance customer relationships and Improve brand engagement are the most popular goals peers achieved using Omneo .

Other goals:

  • Increase sales & revenue
  • Increase customer life time value
  • Enter new markets internationally or locally
  • Launch new products
  • Build brand awareness
See all goals See less goals

Channels

It is the best suited for social media, mobile, omnichannel, channels.

Other channels:

  • offline
  • point of sale
  • website
  • promotions
See all channels See less channels

Processes

Peers recommend engagement management, customer feedback management, training & onboarding, as the business processes that they have been most satisfied while using Omneo .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Engagement management With Social media and Mobile

"...Use their own mobile device to directly engage with, book services and purchase from the brand...."
Customer App Omneo

engaging and following up

Customer feedback management

"...Retailers can keep a real-time pulse on customer sentiment utilising the following Omneo features: Embeddable CSAT Shapes...."
Omneo CX Suite Omneo

measuring customer satisfaction

Training & onboarding

"...This sort of onboarding incentive also increases customer adoption rates across channels, increasing exposure to branded experiences...."
Omneo CX Suite Omneo

+12 more business use cases

Our AI advisor, Wyz, harnessed 269 insights from peers and experts to help you assess how these Omneo use cases fit your Personalization needs.

Peers used Omneo to Enhance customer relationships and Improve brand engagement

Verify if it works for you

Peer and Expert Opinion on Features
for Omneo

  • Low
  • Medium
  • High

Personalization

Dashboard

IT and Other Capabilities
for Omneo

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Email Support

Chat Support

Phone Support

Other

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Omneo

Vendor Profile Details

Company Name OMNEO
Company Website https://www.omneo.io/
HQ Location Level 2, 358 Lonsdale Street , Melbourne, Vic 3000, AU
Employees 2-10
Social