Omneo Overview
This is a summary of the comprehensive capabilities and benefits of Omneo based on over 258 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Omneo, Kilterly, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Omneo is right for your needs? Our Cuspera AI engine can evaluate how Omneo fits your specific business needs, industry, and context. Get your personalized assessment report today.
Omneo supports business activities such as:
- Engagement Management
- Training & Onboarding
- Customer Feedback Management
- Managing Social Media Account
- Identify Target Customers
Omneo can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Brand Engagement, Increase Sales & Revenue, Increase Customer Life Time Value, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Omneo's capabilities include Personalization, Rewards, Gamification, etc.
Reviews
"...Feedback can be gathered quickly and in a timely manner for accurate reporting and metrics and any follow up required on behalf of the customer. ..." Customer Service Omneo
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Omneo solved their Personalization needs. Cuspera uses 258 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Omneo.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using Omneo.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media |
4.75/5 ★ |
"...Feedback can be gathered quickly and in a timely manner for accurate reporting and metrics and any follow up required on behalf of the customer. ..." Customer Service Omneo |
| engaging and following up |
4.64/5 ★ |
"...Welcome Sequence Re-engagement Sequence Customer Profile & Preference Dashboard Family Profiles Connect Social Accounts Customer Service Target Offers Personalised Content ..." Customer Experiences Powered by Omneo Omneo |
| Training & Onboarding |
4.23/5 ★ |
"...This sort of onboarding incentive also increases customer adoption rates across channels, increasing exposure to branded experiences...." Omneo CX Suite Omneo |
| Customer Feedback Management |
4.51/5 ★ |
"...Clienteling Profile Portal Loyalty & Incentives Programs Customer Feedback Reporting Product Feedback Customer App eReceipts Recommendations ..." Customer Experiences Powered by Omneo Omneo |
| measuring customer satisfaction |
4.22/5 ★ |
"...Retailers can keep a real-time pulse on customer sentiment utilising the following Omneo features: Embeddable CSAT Shapes...." Omneo CX Suite Omneo |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media |
4.75/5 ★ |
"...Feedback can be gathered quickly and in a timely manner for accurate reporting and metrics and any follow up required on behalf of the customer. ..." Customer Service Omneo |
|
| engaging and following up |
4.75/5 ★ |
| Training & Onboarding |
4.23/5 ★ |
"...This sort of onboarding incentive also increases customer adoption rates across channels, increasing exposure to branded experiences...." Omneo CX Suite Omneo |
|
| Customer Feedback Management |
4.51/5 ★ |
"...Clienteling Profile Portal Loyalty & Incentives Programs Customer Feedback Reporting Product Feedback Customer App eReceipts Recommendations ..." Customer Experiences Powered by Omneo Omneo |
|
| measuring customer satisfaction |
4.51/5 ★ |
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 258 insights from peers and experts to help you assess how these Omneo use cases fit your Personalization needs.
Peers used Omneo to Enhance customer relationships and Acquire customers
Omneo Alternatives
Peer and Expert Opinion on Features
for Omneo
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Rewards | Read Reviews (14) |
| Gamification | Read Reviews (14) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Rewards | Read Reviews (14) |
| Gamification | Read Reviews (14) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for Omneo
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (28) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (28) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (4) |
Software Failure Risk Guidance
?for Omneo
Overall Risk Meter
Top Failure Risks for Omneo
Vendor Profile Details
Company Name
OMNEO
Company Website
https://www.omneo.io/HQ Location
Level 2, 358 Lonsdale Street , Melbourne, Vic 3000, AU
Employees
2-10
Social
Financials
PRIVATE
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