Latest Product Updates and Feature Enhancements on NICE Voice of the Customer
NiCE Cognigy Unveils Breakthrough Agentic AI Innovations at Nexus
NiCE unveiled new AI innovations at the Nexus 2026 summit, enhancing its Cognigy platform. These advancements include automation discovery, multivariate testing, and enhanced conversation analytics, ...aimed at improving AI agent deployment and performance. The platform now supports seamless integration with external AI tools, fostering a hybrid workforce model where AI and humans collaborate effectively.
NiCE Launches Agentic AI Innovation to Turn Data into Deployable Agents
NiCE has launched a new agentic AI innovation at Enterprise Connect 2026, designed to convert enterprise interaction data into deployable AI agents. This solution analyzes data across various channel...s to identify automation opportunities, enabling rapid deployment of AI agents. It aims to bridge the gap between AI experimentation and scalable production, enhancing customer experience and reducing costs through its CXone platform.
NiCE Launches Agentic AI for Enterprise AI Agents
NiCE has launched Agentic AI, a platform transforming enterprise interaction data into scalable AI agents. Unveiled at Enterprise Connect, this innovation enables organizations to quickly deploy AI a...gents by analyzing structured and unstructured data from various channels. The system identifies automation opportunities, forecasts ROI, and creates production-ready AI agents, enhancing operational efficiency and customer experience.
NiCE Launches Agentic AI Tool to Deploy Enterprise AI Agents at Scale
NiCE has launched the Agentic AI Tool, designed to deploy enterprise AI agents at scale. This tool aims to transform enterprise interaction data into AI agents, enhancing automation capabilities for ...businesses.
NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction ...
NiCE has launched an innovative AI solution that transforms enterprise interaction data into ready-to-deploy AI agents. This new offering, showcased at Enterprise Connect, leverages structured and un...structured data to optimize customer and employee experiences, reduce costs, and enhance compliance. The AI agents are designed to deliver measurable business impact by automating processes and accelerating time to value.
NiCE Launches Agentic AI Innovation that Turns Enterprise Interaction ...
NiCE has launched Agentic AI, a new innovation aimed at transforming enterprise interactions. This AI-driven solution enhances customer service automation by improving interaction quality and efficie...ncy for businesses.
NiCE Announces Ready-to-Deploy Agentic AI Agents
NiCE has unveiled its new Agentic AI agents at Enterprise Connect 2026. These AI agents leverage enterprise interaction data to create ready-to-deploy solutions that enhance customer service operatio...ns. By analyzing data across various channels, NiCE's innovation offers a scalable model for AI adoption, reducing deployment timelines from months to hours and ensuring continuous learning and performance improvement.
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First ...
NiCE released the Agentic AI CX Frontline report, showcasing the first quantifiable evidence of AI-first customer experience at scale. The report highlights significant improvements, including 3x fas...ter deployments, over 80% containment rates, and up to 20% CSAT improvements. It provides a strategic framework for enterprises to adopt and scale Agentic AI effectively.
NICE Actimize launches Insights Network for fraud | NICE Stock News
NICE Actimize has launched the Actimize Insights Network, a real-time intelligence network designed to enhance fraud and financial crime prevention for financial institutions. This network provides c...ross-channel intelligence and counterparty risk insights, enabling targeted interventions and reducing customer friction. It aims to address the growing challenges of scams and financial crimes by offering a unified approach to risk assessment.
NiCE Cognigy Unveils Simulator, an AI Performance Lab to Enable Enterprise-Scale Evaluation of Production-Grade AI Agents - Business Wire
NiCE Cognigy has launched the Simulator, an AI Performance Lab designed for enterprise-scale evaluation of production-grade AI agents. This new tool aims to enhance the testing and deployment of AI s...olutions in large-scale environments.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers | User | ricentral.com - FinancialContent
NiCE has launched NiCE Inform AI, an AI-powered solution for Emergency Communications Centers (ECCs), enhancing transcription and search capabilities to improve productivity, emergency response, and ...staff retention. The solution automates tasks like incident reconstruction and quality assurance, providing timely insights and improving situational awareness. It will be showcased at the NENA 2025 Conference & Expo.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provi...des actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, ...supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
Strategic Partnerships and Integrations of NICE Voice of the Customer
NiCE Teams Up with Kelverion to Power North American IT Monitoring and ...
NiCE IT Management Solutions has strengthened its partnership with Kelverion, making Kelverion the official distributor of NiCE Management Packs in North America. This collaboration enhances IT opera...tions by integrating NiCE's monitoring tools with Kelverion's automation capabilities, benefiting organizations using Microsoft System Center environments.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of c...ustomer service operations by integrating advanced AI capabilities.
NICE signs strategic collaboration agreement with AWS to accelerate end-to-end customer service automation at scale - iTWire
NICE and AWS have entered a strategic collaboration to advance large-scale, end-to-end customer service automation. The agreement leverages NICE's AI-driven customer service automation solutions with... AWS's cloud infrastructure, aiming to accelerate digital transformation for enterprises seeking scalable, intelligent customer experience platforms.
Mergers, Acquisitions, and Business Moves by NICE Voice of the Customer
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to ...
NiCE has announced a definitive agreement to acquire Cognigy, a leader in conversational and agentic AI. This acquisition will integrate Cognigy's AI capabilities with NiCE's CXone Mpower platform, e...nhancing AI-first customer service delivery. The transaction, valued at approximately $955 million, is expected to close in Q4 2025, pending regulatory approvals.
Funding News and Financial Performance of NICE Voice of the Customer
NiCE Q4 2025 cloud revenue up 14%, EPS up 57%
NiCE reported a 14% increase in Q4 2025 cloud revenue and a 57% rise in earnings per share (EPS), highlighting strong financial performance.
NiCE Reports 14% Year-Over-Year Cloud Revenue Growth for Fourth Quarter ...
NiCE reported a 14% year-over-year increase in cloud revenue for Q4 2025, with a 13% rise for the full year. The company also announced a new $600 million share repurchase program. AI annual recurrin...g revenue surged by 66%, highlighting strong enterprise demand for its AI-native CXone platform. NiCE expects 14.5%-15.0% cloud revenue growth for 2026.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by... 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
Leadership and Executive Team Updates at NICE Voice of the Customer
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational e...xcellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. Comstock, who previously led Microsoft's Customer Experience applications business, will report to... CEO Scott Russell. His extensive experience in AI and enterprise SaaS applications positions him to drive NiCE's innovation and leadership in customer experience.
Awards, Recognitions, and Industry Achievements of NICE Voice of the Customer
NiCE Named to Fast Companys Annual List of the Worlds Most Innovative Companies of 2026
NiCE has been named to Fast Company's list of the World's Most Innovative Companies of 2026, ranking 11th in the Applied AI category. This recognition highlights NiCE's advancements in customer exper...ience automation, particularly following its acquisition of Cognigy, which enhanced its AI capabilities. The list honors companies driving industry change and innovation.
NICE Actimize Positioned as a Leading Luminary in Celent's 2026 KYC ...
NICE Actimize, a business of NiCE, has been recognized as a leading Luminary in Celent's 2026 KYC Solutionscape and Technology Capabilities Matrix. This recognition highlights NICE Actimize's excelle...nce in advanced technology and functionality for KYC processes. The solution offers end-to-end customer lifecycle management and is set to enhance its capabilities with advanced analytics and GenAI for payments screening.
NICE Actimize named Luminary in Celent 2026 KYC
NICE Actimize has been recognized as a Luminary in Celent's 2026 KYC report, highlighting its leadership in Know Your Customer solutions.
NICE Wins Enterprise Connect 2026 CX Innovation Award
NICE Ltd. won the Enterprise Connect 2026 CX Innovation Award for its AI-native customer engagement platform. This platform transforms customer interaction data into deployable AI agents, significant...ly advancing customer experience automation. By integrating analytics, automation, and governance, NICE's solution addresses common AI adoption challenges, offering measurable improvements in customer service operations.
NiCE Wins Best Innovation for Customer Experience at Enterprise C
NiCE won the Best Innovation for Customer Experience award at Enterprise Connect 2026. The award recognized NiCE's AI-native customer engagement platform, which transforms enterprise interaction data... into production-ready AI agents. This innovation enhances customer experience by unifying discovery, deployment, and governance, optimizing AI agents through enterprise-grade controls, and driving measurable business impact.
NiCE Wins Best Innovation for Customer Experience at Enterprise Connect ...
NiCE won the Best Innovation for Customer Experience award at Enterprise Connect 2026. The award recognizes NiCE's AI-native customer engagement platform, which transforms enterprise interaction data... into production-ready AI agents. This innovation enhances customer engagement by unifying discovery, deployment, and governance, optimizing AI agents through real-world performance.
NiCE Cognigy lone Gartner Customers' Choice for 2025 | NICE Stock News
NiCE Cognigy has been recognized as the sole vendor to receive the Customers Choice distinction in the 2025 Gartner Peer Insights for Enterprise Conversational AI Platforms. This accolade is based on... verified customer feedback, highlighting NiCE's strong user trust and successful deployment of its AI solutions. Cognigy.AI, rated 4.8 out of 5 stars, offers multilingual, hyper-personalized service across various channels.
NiCE Cognigy is the Sole Vendor Recognized as Customers Choice in the 2025 Gartner - Business Wire
NiCE Cognigy has been recognized as the sole vendor to receive the Customers' Choice award in the 2025 Gartner report. This recognition highlights NiCE's leadership in AI customer service automation ...solutions.
NICE Actimize named Celent 2025 anti-fraud Luminary | NICE Stock News
NICE Actimize has been recognized as a Luminary in Celent's 2025 Anti-Fraud Solutionscape and Technology Capabilities Matrix. This accolade highlights NICE Actimize's advanced fraud management capabi...lities, including its early adoption of agentic AI and robust entity risk scoring. The recognition underscores its leadership in providing comprehensive fraud prevention solutions across banking, cards, payments, and insurance sectors.
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its ...multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE Named a Leader in the 2025 Gartner Magic Quadrant for Contact ...
NiCE has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eleventh consecutive year. The company was recognized for its CXone Mpower AI platform, which e...xcels in workflow automation and AI-powered agent assistance. This recognition highlights NiCE's leadership in customer experience technology.