Customer stories

NICE Journey Orchestration & Routing Product Overview

NICE's omnichannel routing and journey orchestration empower businesses to efficiently manage complex customer journeys. Invisible intelligence optimizes customer interactions seamlessly.

How satisfied the customers are with NICE Journey Orchestration & Routing use-cases

NICE Journey Orchestration & Routing Customer Insights, Testimonials and Case Studies

 

Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire

Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including ...WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.

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H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire

H&R Block has transformed its customer service operations by deploying NICE CXone Mpower, shifting from traditional call centers to a digital-first, AI-powered support model. The rapid migration enab...led scalable, automated customer care, handling over 5 million calls in four months. Leveraging AI-driven features like Autopilot and coaching, H&R Block achieved seven-figure cost savings, improved agent performance, and higher customer satisfaction.

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Beacon Health Options - Health, Wellness And Fitness

CXone helped Beacon Health Options improve customer service operations. The company used the platform to automate service and enhance agent performance. CXone provided AI-driven insights and cloud-ba...sed contact center tools. Beacon Health Options saw better customer experiences and more efficient workflows. The solution supported their goal to deliver quality care and support.

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Carnival UK - Hospitality

Carnival UK used NiCE CXone to modernize its contact center. The company wanted to improve guest experience, increase revenue, and handle more guests after adding new ships. NiCE CXone provided omnic...hannel routing, automation, and better reporting. The solution helped agents work smarter and improved guest service. Carnival UK advanced its AI roadmap faster than expected with NiCE CXone.

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CVS Caremark - Health, Wellness And Fitness - Very Large

NICE Employee Engagement Manager helped CVS Caremark increase agent retention and improve workforce alignment. The solution enabled better employee engagement and streamlined workforce management. CV...S Caremark saw improved operational efficiency in their contact center. The platform supported large-scale workforce needs in the health and wellness industry. Employee satisfaction and retention rates increased after implementation.

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San Diego County - Government Administration - Very Large

CXone helped San Diego County increase customer satisfaction by 445%. The county used the platform to automate service and improve customer experience. CXone provided AI-driven insights and automatio...n. The solution enabled better reporting and operational efficiency. San Diego County saw a major boost in satisfaction with this cloud-based contact center software.

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NICE Journey Orchestration & Routing Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.17/5 ★

Read Reviews (2)
Custom Reports

3.72/5 ★

Read Reviews (10)
Analytics

2.94/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.17/5 ★

Read Reviews (2)
Custom Reports

3.72/5 ★

Read Reviews (10)
Analytics

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for NICE Journey Orchestration & Routing

Top Failure Risks for NICE Journey Orchestration & Routing

NICE Ltd. News

Awards
 

NiCE Cognigy is the Sole Vendor Recognized as Customers Choice in the 2025 Gartner - Business Wire

NiCE Cognigy has been recognized as the sole vendor to receive the Customers' Choice award in the 2025 Gartner report. This recognition highlights NiCE's leadership in AI customer service automation solutions.

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Awards
 

NiCE Cognigy lone Gartner Customers' Choice for 2025 | NICE Stock News

NiCE Cognigy has been recognized as the sole vendor to receive the Customers Choice distinction in the 2025 Gartner Peer Insights for Enterprise Conversational AI Platforms. This accolade is based on verified customer feedback, highlighting NiCE's strong user trust and successful deployment of its AI solutions. Cognigy.AI, rated 4.8 out of 5 stars, offers multilingual, hyper-personalized service across various channels.

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Product
 

NICE Actimize launches Insights Network for fraud | NICE Stock News

NICE Actimize has launched the Actimize Insights Network, a real-time intelligence network designed to enhance fraud and financial crime prevention for financial institutions. This network provides cross-channel intelligence and counterparty risk insights, enabling targeted interventions and reducing customer friction. It aims to address the growing challenges of scams and financial crimes by offering a unified approach to risk assessment.

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Product
 

NiCE Cognigy Unveils Simulator, an AI Performance Lab to Enable Enterprise-Scale Evaluation of Production-Grade AI Agents - Business Wire

NiCE Cognigy has launched the Simulator, an AI Performance Lab designed for enterprise-scale evaluation of production-grade AI agents. This new tool aims to enhance the testing and deployment of AI solutions in large-scale environments.

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NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

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Financials

IPO