Mindful Overview

Mindful revolutionizes customer experience management with its cutting-edge CX solutions and hold technology. Enterprises leverage Mindful to streamline customer interactions, ensuring clients receive prompt and accurate responses. This technology not only enhances customer satisfaction but also empowers employees by simplifying complex tasks, leading to increased productivity. A notable feature is its ability to integrate seamlessly into existing tech stacks, adding a layer of kindness and efficiency. Businesses experience fewer dropped calls and smoother communication flows, vital for maintaining brand reputation. Mindful's approach is forward-thinking, anticipating the needs of both customers and employees in a dynamic market.

Use Cases

Customers recommend Customer Feedback Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Mindful.

Other use cases:

  • Sales Call Management
  • Sending & Publishing Communications
  • Lead Analytics
  • Funnel Analysis
  • Collaboration
  • Social Media Analytics
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Mindful.

Other priorities:

  • Improve Brand Engagement
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Mindful Use-Cases and Business Priorities: Customer Satisfaction Data

Mindful works with different mediums / channels such as Phone Calls.

Mindful's features include Alerts: Popups & Notifications, Dashboard, and Feedback Surveys. and Mindful support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Mindful analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Call center solution for all businesses which helps with call abandonment reduction, automating after hour requests, callback scheduling, virtual queueing and more...." Peer review from VHT

Mindful, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mindful offers a comprehensive Total Experience Platform and CX solution for top brands, combining callback, call scheduling, transitions, and feedback. Customer interactions are streamlined for optimal satisfaction.

Popular Business Setting

for Mindful

Top Industries

  • Government Administration
  • Utilities
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise

Mindful is popular in Government Administration, Utilities, and Financial Services and is widely used by Enterprise, and Large Enterprise,

Comprehensive Insights on Mindful Use Cases

Why is Mindful the best choice for Customer Feedback Management?

How does Mindful address your Contact List Management Challenges?

What solutions does Mindful provide for Helpdesk Management?

How does Mindful address your Sales Call Management Challenges?

14+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Mindful solved their Auto Dialer needs. Cuspera uses 202 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.

Case Studies

Government Administration

CASE STUDY Connecticut Department of Labor (DOL)

The Connecticut Department of Labor (DOL) reduced website loading times by 75% and improved user experience significantly by partnering with GetMindful for web optimization.

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Government Administration

CASE STUDY Connecticut Department of Labor

The Connecticut Department of Labor faced high call volumes. They reduced repeat calls. They automated a smooth experience for constituents.

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Government Administration

CASE STUDY CT Department of Labor

The CT Department of Labor faced a 500% increase in case loads during COVID-19, leading to thousands of calls and overwhelmed caseworkers. They implemented Mindful through AWS Marketplace in under a ...week, providing guaranteed time slots for callers and reducing heated conversations. In the first week, they saw a nearly 60% decrease in repeat calls and gained insights into call volumes and handling times. Notifications ensured high reconnection rates, and digital scheduling prepared them for future outsourcing.

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CASE STUDY 1-800-PACK-RAT

Mindful helped 1-800-PACK-RAT build trust with customers. They delivered operational excellence. The service involved moving entire homes. The case study highlights the high-stakes nature of the serv...ice.

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Transportation/Trucking/Railroad

CASE STUDY U-Haul

Mindful helped U-Haul reduce long hold times and improve customer satisfaction. They cut millions of queue minutes and thousands of handle time minutes. This raised customer happiness and reduced cos...ts.

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Transportation/Trucking/Railroad

CASE STUDY 1-800-Pack-Rat

1-800-Pack-Rat, a moving and storage company, achieved a 20% increase in customer satisfaction and a 10% rise in conversion rates after implementing a new CRM system.

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Video

Kind by Design: A Special Mindful Event

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Peers used Mindful for customer feedback management and contact list management

Mindful Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.64/5 ★

Read Reviews (2)
Analytics

4.49/5 ★

Read Reviews (23)
Custom Reports

4.39/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.64/5 ★

Read Reviews (2)
Analytics

4.49/5 ★

Read Reviews (23)
Custom Reports

4.39/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Mindful

Overall Risk Meter

Low Medium High

Top Failure Risks for Mindful

Mindful, LLC Profile

Company Name

Mindful, LLC

Company Website

https://getmindful.com/

HQ Location

3875 Embassy Pkwy #350, Akron, Ohio 44333, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE