MarketForce Overview

Marketforce offers location-level customer experience management solutions to enhance brand reputation and delight customers. Businesses can increase revenue by using these services.

Use Cases

Customers recommend Customer Feedback Management, Monitoring Social Media, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using MarketForce.

Other use cases:

  • Rating And Review Management
  • Market Survey
  • Market Research
  • Playbook Creation
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MarketForce.

Other priorities:

  • Improve Brand Engagement
  • Improve Visibility
  • Improve Internal Communications
See all business priorities See less business priorities

MarketForce Use-Cases and Business Priorities: Customer Satisfaction Data

MarketForce works with different mediums / channels such as Website. Offline. On Premises etc.

MarketForce's features include Feedback Surveys. and MarketForce support capabilities include 24/7 Support, AI Powered, Email Support, etc. also MarketForce analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Solutions include customer experience surveys, employee engagement surveys, mystery shopping, contact center services and social media review tracking, which are integrated into one technology and analytics platform, KnowledgeForce ...." Nordstrom Again Ranks As Consumers Favorite Premium Fashion Retailer, According to New Market Force Study
"...Social Media Monitoring. ..." Customer Experience Management (CXM) Company
"...Solutions include customer experience surveys, employee engagement surveys, mystery shopping, contact center services and social media review tracking, which are integrated into one technology and analytics platform, KnowledgeForce ...." Nordstrom Again Ranks As Consumers Favorite Premium Fashion Retailer, According to New Market Force Study

MarketForce, belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MarketForce

Top Industries

  • Retail
  • Hospitality
  • Entertainment

Popular in

MarketForce is popular in Retail, Hospitality, and Entertainment and is widely used by

MarketForce Customer wins, Customer success stories, Case studies

How can MarketForce enhance your Customer Feedback Management process?

What solutions does MarketForce provide for Rating And Review Management?

MarketForce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.78/5 ★

Read Reviews (7)
Analytics

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.78/5 ★

Read Reviews (7)
Analytics

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for MarketForce

Top Failure Risks for MarketForce

Market Force Information, LLC News

Partnership

Independent McDonald's Owner-Operator Kaufman Enterprises Advances Guest Experience Through New Customer Insight Initiative with Market Force

Market Force has partnered with Kaufman Enterprises, an independent McDonald's franchisee, to enhance guest experiences through a new customer insight initiative. This program involves Market Force's mystery shopping services, which will provide Kaufman Enterprises with deeper insights into customer interactions and operational consistency. The initiative aims to help the franchisee adapt to evolving guest expectations and improve service delivery.

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Executive

Steve Allsopp named CD at Marketforce

Marketforce has appointed Steve Allsopp as Creative Director. Allsopp brings 20 years of experience from UK agencies like Saatchi & Saatchi London and The Leith Agency. His appointment aims to enhance Marketforce's creative leadership and output.

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Awards

Market Force Information named #1 Mystery Shopping Company by TopConsumerReviews.com

Market Force has been named the #1 Mystery Shopping Company by TopConsumerReviews.com, recognized for its performance, reliability, and shopper experience. This accolade highlights Market Force's commitment to enhancing customer experience through its global shopper network and AI-driven analytics. The company supports brands across various sectors, ensuring high-quality customer experience data and operational insights.

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Awards

Market Force Information named #1 Mystery Shopping Company by ...

Market Force Information has been recognized as the #1 Mystery Shopping Company by TopConsumerReviews.com. This accolade highlights Market Force's excellence in performance, reliability, and shopper experience, underscoring its commitment to enhancing customer experience for brands across various sectors. The company leverages AI-driven tools and modern recruitment technology to maintain high standards and support its global shopper network.

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Market Force Information, LLC Profile

Company Name

Market Force Information, LLC

Company Website

https://www.marketforce.com/

HQ Location

6025 The Corners Pkwy, Suite 200, Peachtree Corners, Georgia 30092, US

Employees

501-1000

Social

Linkedin Twitter

Financials

SERIES B