Lumen contact center solutions Overview
CenturyLink delivers scalable customer support with a dynamic cloud contact center and omnichannel routing. Consulting and equipment services are also provided by Lumen.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Lumen contact center solutions.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lumen contact center solutions.
Lumen contact center solutions Use-Cases and Business Priorities: Customer Satisfaction Data
Lumen contact center solutions works with different mediums / channels such as Phone Calls. Offline. and On Premises.
Lumen contact center solutions's features include Recording. and Lumen contact center solutions support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Lumen contact center solutions analytics capabilities include Analytics, and Custom Reports.
Reviews
"...EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications...." Peer review
Lumen contact center solutions, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Lumen contact center solutions
Top Industries
- Accounting
- Financial Services
- Telecommunications
Popular in
- Small Business
- Large Enterprise
- Enterprise
Lumen contact center solutions is popular in Accounting, Financial Services, and Telecommunications and is widely used by Small Business, Large Enterprise, and Enterprise.
Comprehensive Insights on Lumen contact center solutions Use Cases
Why is Lumen contact center solutions the best choice for Call Recording?
How does Lumen contact center solutions address your Helpdesk Management Challenges?
Lumen contact center solutions Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (7) |
Software Failure Risk Guidance
?for Lumen contact center solutions
Top Failure Risks for Lumen contact center solutions
Lumen Technologies News
Customers of these Arizona internet service providers could soon be with AT&T. Heres why
AT&T has agreed to acquire CenturyLink and Quantum Fiber's residential internet services in Arizona and other states for $5.75 billion. The deal, pending regulatory approval, will transfer about one million customers nationwide to AT&T. CenturyLink's parent, Lumen Technologies, is divesting these assets as part of the transaction.
CenturyLink deploys AWS Direct Connect along the Las Vegas strip to power AWS re:Invent 2017 | Libero Quotidiano.it - Libero Quotidiano
CenturyLink has deployed AWS Direct Connect along the Las Vegas Strip to support AWS re:Invent 2017. This deployment enables high-speed, secure connectivity for event participants, enhancing cloud access and network performance during the conference.
Lumen Technologies Profile
Company Name
Lumen Technologies
Company Website
https://www.lumen.com/en-us/home.htmlHQ Location
100 CenturyLink Drive, Monroe, LA 71201, US
Employees
10001+
Social
Financials
IPO
