LogMeIn Pro Overview

LogMeIn Pro offers secure remote access for individuals and businesses, ensuring productivity from anywhere. Reliable tools allow easy connection to remote computers.

Use Cases

Customers recommend Collaboration, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using LogMeIn Pro.

Other use cases:

  • Product Marketing
  • Sending & Publishing Communications
  • Measuring Customer Satisfaction
  • Workflow Management
  • Training & Onboarding
  • Contact List Management
  • Generation Of New Leads
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using LogMeIn Pro.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve ROI
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
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LogMeIn Pro Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Pro works with different mediums / channels such as Offline. Point Of Sale. Chat etc.

LogMeIn Pro's features include Personalization, Alerts: Popups & Notifications, and Recording. and LogMeIn Pro support capabilities include Email Support, Chat Support, 24/7 Support, etc. also LogMeIn Pro analytics capabilities include Custom Reports, and Analytics.

Reviews

"...GREAT application for shared sessions, presentations and single users...." Peer review by Danielle Vink, Office Manager & Employee Affairs, American Kingpin Specialists, LLC - American Kingpin Specialists of Florida, LLC

Peer review evidence (same sources as the product rating summary)

"...The post Generational differences in collaboration at work appeared first on Phoneweek...." Generational differences in collaboration at work
"...Ryan Lester, Director of Customer Engagement Technologies at LogMeIn Also check out how to build a chatbot for a website..." What bots can learn from customer service agents
"...Also internal help desk support to large organizations with Tiered or hierarchical arrays of technicians that need the ability to transfer and monitor sessions for training or escalating support issues...." Peer review by Eric and Candace Strickler, CEO, PCRx Computers

LogMeIn Pro, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Pro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

LogMeIn Pro is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

LogMeIn Pro Customer wins, Customer success stories, Case studies

How does LogMeIn Pro address your Collaboration Challenges?

What Are the key features of LogMeIn Pro for Engagement Management?

What Are the key features of LogMeIn Pro for Helpdesk Management?

Why is LogMeIn Pro the best choice for Product Marketing?

What solutions does LogMeIn Pro provide for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Pro solved their Digital Signage needs. Cuspera uses 903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

 

InfoComm 2020: GoToMeeting by LogMeIn is Powering Remote Work

GoToMeeting by LogMeIn is highlighted at InfoComm 2020 for its role in powering remote work, showcasing its capabilities in facilitating remote communication and collaboration.

Read on →
 

Southern New Hampshire University - Education - Very Large

Manchester, USA

Rescue helped Southern New Hampshire University support over 240,000 users, including 130,000 online students. The Client Services team reduced average speed to answer from 1.5 minutes to just 25-40 ...seconds. They managed peak support volumes with minimal delay and met strict chat abandonment targets. Rescue enabled seamless remote support, device control, and ServiceNow integration. SNHU scaled from 10 to 75 agents, supporting rapid growth and high user satisfaction.

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Southern New Hampshire University - Education - Very Large

Manchester, USA

Rescue helped Southern New Hampshire University support over 240,000 users, including 130,000 online students. The Client Services team reduced average speed to answer from 1.5 minutes to just 25-40 ...seconds. They managed peak support volumes with only a 10-15 second increase in pickup time. Chat abandonment rates met strict SLAs, with users waiting just 30 seconds on average. Rescue's integration with ServiceNow streamlined workflows and enabled SNHU to scale support from 10 to 75 agents. This allowed SNHU to grow its online student base while maintaining high customer satisfaction.

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DeCicco & Sons - Retail - Medium

Westchester, USA

LogMeIn Resolve helped DeCicco & Sons improve IT support across 11 supermarket locations. The IT team now solves problems faster and can work remotely. This change reduced the need for onsite visits ...and long phone calls. Store operations run smoother and staff are happier. The company keeps growing with reliable technology support.

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Fullsteam - Information Technology And Services - Medium

Auburn, USA

Fullsteam used LogMeIn Rescue to unify remote support across its subsidiaries. Before Rescue, each business unit used different tools, causing confusion and inefficiency. Rescue let Fullsteam manage ...support for all brands from one platform. The brandable Calling Card feature kept each subsidiary's identity. Support teams now handle both internal IT and customer-facing issues on Windows and macOS. Fullsteam reduced tool sprawl, cut costs, and improved training. Session analytics and reporting help fix problems faster. Clients see a more professional support experience.

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Integrated Partner Solutions - Information Technology And Services - Small

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn Resolve is vital for their busine...ss success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing LogMeIn Pro

What is LogMeIn Pro?

Logmein is a productivity tool for business users and customer service teams to securely connect with each other.

Using Logmein users can remotely connect to access computers, files, and applications from any device at any time. It helps to securely access remote desktops, store, share, and collaborate on files with one click, conveniently print documents from a remote computer to the nearest local printer and provides access to store passwords in a secure password vault. It uses chatbot and virtual customer assistant solution to engage with customers.

It uses industry standards for simple and secure access to apps, devices and data with redefined access based on user identity.

What is LogMeIn Pro used for?

LogMeIn Pro is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Engagement Management and Helpdesk Management .

What are the top features of LogMeIn Pro?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of LogMeIn Pro.

Who uses LogMeIn Pro?

LogMeIn Pro is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Pro alternatives?

Yodeck, SmartSign2Go, ScreenCloud Digital Signage and Spectrio are popular alternatives for LogMeIn Pro.

Where is LogMeIn Pro located?

LogMeIn Pro is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Pro for collaboration and engagement management

LogMeIn Pro Competitors

LogMeIn Pro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (16)
Custom Reports

4.30/5 ★

Read Reviews (45)
Analytics

2.96/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (16)
Custom Reports

4.30/5 ★

Read Reviews (45)
Analytics

2.96/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for LogMeIn Pro

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Pro

Logmein Inc News

Product

GoTo and Nexthink Deepen Collaboration with LogMeIn Rescue and Nexthink Infinity Integration

GoTo and Nexthink have deepened their collaboration by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances digital workplace support by providing IT teams with one-click access to connect device intelligence with AI-powered remote support. The integration streamlines IT troubleshooting, improving speed, accuracy, and employee experience.

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Product

GoTo and Nexthink Expand Partnership with Bidirectional Integration Between LogMeIn Rescue and Nexthink Infinity

GoTo and Nexthink have expanded their partnership by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances IT support workflows by allowing technicians to launch sessions directly from Nexthink, access live device data, and execute remote actions. The integration aims to improve speed, accuracy, and employee experience for IT teams globally.

Read more →
Product

GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions

GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.

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Partnership

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

Read more →

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO