LogMeIn Pro: Product updates, Customer stories, and Insights | 2026 Cuspera

Rescue helped FUJIFILM resolve 69% of Asia Pacific customer support transactions remotely, totaling over 2 million cases per year. The remote support solution reduced field onsite costs and person ho...urs. FUJIFILM increased remote support usage from 27% to 41%. Customer satisfaction improved with predictive technical support. Rescue enabled FUJIFILM to offer new value-added services and open new revenue streams.
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LogMeIn Central and Rescue helped Step 1 Software boost security, productivity, and customer satisfaction. The company needed a secure, reliable IT support solution for small business clients. LogMeI...n Central enabled easy remote access and patch management, while Rescue provided instant support for computers and mobile devices. Troubleshooting time dropped by up to 5x, and staff needs decreased by 4–5x. These tools are now critical to Step 1 Software’s IT operations.
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GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier dealer in Virginia, serves over 9,000 clients with offic...e technology and consultancy. The company needed to grow its managed services division. With GoTo solutions, they provided high service levels and met client needs. Deployment was easy and support was responsive.
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LogMeIn Resolve helps Helpdesq deliver people-focused IT support. The platform offers easy-to-use tools for engineers. The camera-share feature is unique and essential for their service. Proactive re...mote monitoring improves their support. Helpdesq values the responsive service from GoTo product developers.
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LogMeIn Rescue and Rescue Lens integrated with Wipro's IT ecosystem to automate service desk operations. The solution enabled seamless remote support for both PC and mobile devices. Wipro saw a 25% r...eduction in on-desk visits using Rescue Lens for remote video support. Service desk agents improved first call resolution and productivity with automated ticketing and detailed reporting. The tools provided reliable end user interactions and enhanced agent efficiency.
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ASHL Group is a financial advisory services firm in the UK. They needed to support many employees working from home. They used LogMeIn Resolve to provide remote IT support. This helped their IT team ...work more efficiently and effectively. The solution also allowed them to monitor devices and fix problems before they became bigger issues.
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