LogMeIn Pro Overview

LogMeIn Pro offers secure remote access for individuals and businesses, ensuring productivity from anywhere. Reliable tools allow easy connection to remote computers.

Use Cases

Customers recommend Collaboration, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using LogMeIn Pro.

Other use cases:

  • Product Marketing
  • Sending & Publishing Communications
  • Measuring Customer Satisfaction
  • Workflow Management
  • Training & Onboarding
  • Contact List Management
  • Generation Of New Leads
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using LogMeIn Pro.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve ROI
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
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LogMeIn Pro Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Pro works with different mediums / channels such as Offline. Point Of Sale. Chat etc.

LogMeIn Pro's features include Personalization, Alerts: Popups & Notifications, and Recording. and LogMeIn Pro support capabilities include Email Support, Chat Support, 24/7 Support, etc. also LogMeIn Pro analytics capabilities include Custom Reports, and Analytics.

Reviews

"..."Click 2 Fix"Works on PC / Mac / Mobile"System Info" tab can quickly offer a snap shot of customer's machine and log filesFile manager is a nimble and quick 2-way feature that even allows for creation of folder / trees on customer's machineTear away tabs and the chat features allow for an organized display of current engaged sessions, and those on holdAbility to manage techs and their sessions by reviewing and live monitoring of support sessionAbility to transfer sessions to different technicians..." Peer review by Eric and Candace Strickler, CEO, PCRx Computers

Peer review evidence (same sources as the product rating summary)

"...It s most well known product is probably GoToMeeting, which has had to compete with the likes of Zoom, WebEx, BlueJean, Google Hangouts and others in a crowded video conferencing space...." LogMeIn agrees to be acquired by Francisco Partners and Evergreen for $4.3B
"...Ryan Lester, Director of Customer Engagement Technologies at LogMeIn..." The best Fitbit Versa prices and sales in February 2019
"...Zendesk Product: Call Center Automation Solutions Location: San Fransisco, SF (with additional opportunities all around the US) ..." Best AI Automation Companies To Watch For

LogMeIn Pro, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Pro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

LogMeIn Pro is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

LogMeIn Pro Customer wins, Customer success stories, Case studies

What benefits does LogMeIn Pro offer for Collaboration?

How efficiently Does LogMeIn Pro manage your Engagement Management?

How can LogMeIn Pro optimize your Helpdesk Management Workflow?

What Are the key features of LogMeIn Pro for Product Marketing?

How does LogMeIn Pro facilitate Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Pro solved their Digital Signage needs. Cuspera uses 903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

Integrated Partner Solutions - Information Technology And Services - Small

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn Resolve is vital for their busine...ss success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.

RPG Crouch Chapman LLP - Accounting - Medium

LogMeIn Resolve helped RPG Crouch Chapman LLP modernize IT support. The accounting firm tested the remote support tool under stress before choosing it. With LogMeIn Resolve, they gained full visibili...ty and control over their IT infrastructure. The platform made IT management easier and more efficient. RPGCC now supervises all devices from one easy-to-use dashboard.

BPP Education Group - Education - Large

LogMeIn Resolve helped BPP Education Group support 2,700 users worldwide. The university needed a single remote IT support tool during the pandemic. After testing LogMeIn Resolve, BPP standardized it... across all campuses. The platform offers stable connections and easy use for staff and students. BPP now delivers high IT standards globally with simplified integration.

Cobb Technologies - Information Technology And Services - Medium

GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading copier dealer in Virginia, serves over 9,000 clients with offic...e technology and consultancy services. The company needed to grow its managed services division. Easy deployment and responsive support enabled Cobb Technologies to provide high service levels to clients.

Law School Admission Council (LSAC) - Education - Medium

LogMeIn Rescue helped the Law School Admission Council (LSAC) cut average support session times from over 40 minutes to under 10 minutes for candidates and 20 minutes for administrators. LSAC also re...duced software installation time from 4 hours to just 20–30 minutes. The switch to Rescue saved LSAC thousands of dollars each year. The tool's fast remote access and easy session start improved the support experience for both users and technicians.

360 Orthodontics - Medical Devices

LogMeIn Resolve helped 360 Orthodontics improve remote support for dental imaging equipment. Before, they needed to send technicians on-site, which was slow and costly. With LogMeIn Resolve's camera ...sharing, they now fix equipment issues much faster. The tool is easy to use and affordable, making customer support better.

Frequently Asked Questions(FAQ)

for LogMeIn Pro

What is LogMeIn Pro?

Logmein is a productivity tool for business users and customer service teams to securely connect with each other.

Using Logmein users can remotely connect to access computers, files, and applications from any device at any time. It helps to securely access remote desktops, store, share, and collaborate on files with one click, conveniently print documents from a remote computer to the nearest local printer and provides access to store passwords in a secure password vault. It uses chatbot and virtual customer assistant solution to engage with customers.

It uses industry standards for simple and secure access to apps, devices and data with redefined access based on user identity.

What is LogMeIn Pro used for?

LogMeIn Pro is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Engagement Management and Helpdesk Management .

What are the top features of LogMeIn Pro?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of LogMeIn Pro.

Who uses LogMeIn Pro?

LogMeIn Pro is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are LogMeIn Pro alternatives?

Yodeck, SmartSign2Go, ScreenCloud Digital Signage and Spectrio are popular alternatives for LogMeIn Pro.

Where is LogMeIn Pro located?

LogMeIn Pro is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Pro for collaboration and engagement management

LogMeIn Pro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.92/5

Read Reviews (16)
Custom Reports

4.30/5

Read Reviews (45)
Analytics

2.96/5

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.92/5

Read Reviews (16)
Custom Reports

4.30/5

Read Reviews (45)
Analytics

2.96/5

Read Reviews (16)

Software Failure Risk Guidance

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for LogMeIn Pro

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Pro

Logmein Inc News

Product

GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions

GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.

Partnership

GoTo Launches New LogMeIn Partner Network -

GoTo has launched the LogMeIn Partner Network to support IT resellers, MSPs, and GSIs. This network offers AI-driven solutions like LogMeIn Resolve and Rescue, expert support, training, co-marketing opportunities, and partner rewards. The initiative aims to enhance partner success and expand GoTo's presence in the IT partner ecosystem.

Partnership

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

Partnership

GoTo reinvents the channel: Meet the new LogMeIn Partner Network

GoTo has launched the LogMeIn Partner Network, focusing on AI-driven solutions for IT resellers, MSPs, and GSIs. This network enhances tools like LogMeIn Resolve and Rescue, emphasizing proactive endpoint management and Zero Trust security. The initiative, led by VP Steve Shattuck, includes tiered rewards and training to transform resellers into experts. The network aims to foster collaboration and growth, positioning GoTo as a forward-thinking partner.

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Financials

IPO