Live800 Overview
Live800 enhances customer engagement through its live chat platform, which integrates multichannel communication for seamless interaction. With over 16 years of experience, Live800 supports global enterprises by improving service efficiency and customer satisfaction. The platform's unique selling points include automatic customer distribution and frequent visitor identification, which streamline customer service operations. Live800 also offers intelligent and quick response capabilities, ensuring timely and effective customer interactions. Security is a priority, with features like dynamic password encryption and malicious brush protection safeguarding enterprise data. The mobile customer service functionality allows for flexible, on-the-go support, enhancing sales engagement and lead generation. Live800's global deployment ensures businesses can communicate effortlessly with customers worldwide, positioning it as a strategic tool for improving sales performance and customer service outcomes.
Use Cases
Customers recommend Collaboration, Engagement Management, Contacts History, as the business use cases that they have been most satisfied with while using Live800.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Live800.
Live800 Use-Cases and Business Priorities: Customer Satisfaction Data
Live800 works with different mediums / channels such as Video. Offline. Social Media etc.
Live800's features include Recording, and Personalization. and Live800 support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Live800 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...costs!. Maybe give it more advertising to be known since there are people who don't know about this...." Peer review by User
Live800, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Live800 is an enterprise-level multichannel live chat service system. It integrates ACD and big data analysis for comprehensive online marketing and service solutions.
Popular Business Setting
for Live800
Top Industries
- Non-Profit Organization Management
- Information Technology and Services
- Insurance
Popular in
- Small Business
- Enterprise
- Mid Market
Live800 is popular in Non-Profit Organization Management, Information Technology And Services, and Insurance and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Live800 Use Cases
What makes Live800 ideal for Collaboration?
What makes Live800 ideal for Engagement Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Live800 solved their Live Chat needs. Cuspera uses 266 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Peers used Live800 for collaboration and engagement management
Live800 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (9) |
Software Failure Risk Guidance
?for Live800
Overall Risk Meter
Top Failure Risks for Live800
Chatcomm Technologies Co., Ltd. Profile
Company Name
Chatcomm Technologies Co., Ltd.
Company Website
https://en.live800.com/HQ Location
Floor 6, Building E3, Tianfu Software Park, Tianfu Avenue, High-Tech District, Chengdu ,Sichuan ,China
Employees
NA
Social
Financials
NA
Get a personalised risk report for Live800
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Live800 may get in touch with you regarding your request.
Request Custom Quote
Chatcomm Technologies Co., Ltd. will get in touch with you regarding your request.