KSL Connect Overview
This is a summary of the comprehensive capabilities and benefits of KSL Connect based on over 162 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
KSL Connect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if KSL Connect is right for your needs? Our Cuspera AI engine can evaluate how KSL Connect fits your specific business needs, industry, and context. Get your personalized assessment report today.
KSL Connect supports business activities such as:
- Sales Call Management
- Lead Management
- Helpdesk Management
- Products & Pricelist Management
- Lead Qualification
KSL Connect can help you with many business goals, such as Increase Sales & Revenue, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls for these needs. As a solution, KSL Connect's capabilities include Recording.
KSL Connect Management Consulting Vertical is its biggest customer base.
Reviews
"...Cheers to their service!!!. lead management, call back handling, skill based routing and response recording..." Peer review by Catherine Strauss
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well KSL Connect solved their Contact Center Software needs. Cuspera uses 162 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using KSL Connect.
Use Cases
Peers recommend Sales Call Management , Lead Management , Helpdesk Management , as the business use cases that they have been most satisfied while using KSL Connect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls |
4.88/5 ★ |
"...Cheers to their service!!!. lead management, call back handling, skill based routing and response recording..." Peer review by Catherine Strauss |
| call recording |
4.34/5 ★ |
"...It helps to improve productivity with decreases talk time vice versa increase sales ratio through lead management, skill-based routing and intuitive response on call recording...." Peer review |
| Lead Management with Phone Calls |
4.86/5 ★ |
"...The solution maximizes talk time and enhances productivity through lead management, call back handling, skill based routing and response recording...." Peer review |
| Helpdesk Management with Phone Calls |
4.62/5 ★ |
"...Enterprise is a complete cloud contact center solution for call centers and businesses who make and receive calls, to and from anywhere in the world...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls |
4.88/5 ★ |
"...Cheers to their service!!!. lead management, call back handling, skill based routing and response recording..." Peer review by Catherine Strauss |
|
| call recording |
4.88/5 ★ |
| Lead Management with Phone Calls |
4.86/5 ★ |
"...The solution maximizes talk time and enhances productivity through lead management, call back handling, skill based routing and response recording...." Peer review |
|
| Helpdesk Management with Phone Calls |
4.62/5 ★ |
"...Enterprise is a complete cloud contact center solution for call centers and businesses who make and receive calls, to and from anywhere in the world...." Peer review |
|
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 162 insights from peers and experts to help you assess how these KSL Connect use cases fit your Contact Center Software needs.
Popular Business Setting
for KSL Connect
Top Industries
- Management Consulting
- Retail
- Information Technology and Services
Popular in
- Enterprise
- Small Business
- Mid Market
Peers used KSL Connect to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for KSL Connect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (14) |
IT and Other Capabilities
for KSL Connect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (40) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (40) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (9) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (9) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for KSL Connect
Top Failure Risks for KSL Connect
Vendor Profile Details
Company Name
KSL Connect - Call Centre Solutions
Company Website
https://kslconnect.comHQ Location
Employees
NA
Financials
NA
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