Home Contact Center Software KPS Knowledge Management Software

KPS Knowledge Management Software: Use-Cases, Insights and Reviews | 2026 Cuspera

4.1 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(158)

kpsol.com - Knowledge Management System Solutions

KPS Knowledge Management Software Overview

KPSOL's Knowledge Management systems enhance customer satisfaction and productivity by providing a comprehensive knowledge base solution. This software supports employee knowledge sharing and customer service through features such as multilingual support, decision trees, and omnichannel content. It includes tools like a Global Term Editor and OAuth2.0 for secure access, as well as customizable layouts and templates for tailored user experiences. The system's smart search capabilities, including voice-activated search and search result filters, streamline information retrieval. KPSOL also offers inbuilt reporting dashboards for performance insights, helping businesses reduce operational costs and improve service efficiency.

Use Cases

Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.

Other use cases:

Social Media Analytics
Engaging And Following Up
Collaboration
Measuring Customer Satisfaction
Relationship Management
Content Curation
Sales Commission Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.

Other priorities:

Acquire Customers

See all business priorities See less business priorities

KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...KPS Knowledge Management Software is is designed to sort and organize your companies information...." Peer review

Peer review evidence (same sources as the product rating summary)

"...KPS Knowledge Management Software is is designed to sort and organize your companies information...." Peer review

"...Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity...." Peer review from Knowledge Powered Solutions

"...Simple to index in local, network and external knowledge sources Excellent natural language search engine with automated self learning from contextual searches Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading Independent product not tied in to any other application or bloat so rapid ROI Excellent Customer Service from first contact to in life support and development Cons..." Peer review by Duncan M., Business Process Consultant

KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.

Popular Business Setting

for KPS Knowledge Management Software

Top Industries

Telecommunications
Computer Software
Government Administration

Popular in

Mid Market
Small Business
Large Enterprise

KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.

KPS Knowledge Management Software Customer wins, Customer success stories, Case studies

How can KPS Knowledge Management Software enhance your Knowledge Management process?

How can KPS Knowledge Management Software enhance your Engaging And Following Up process?

9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

United Healthcare - Hospital & Health Care - Very Large

Minnetonka, USA

United Healthcare uses KPS Universal Knowledge to manage and share IT service delivery information. Agents can quickly find relevant knowledge, improving customer experience. The platform helps organ...ize and author content for support teams. Fast access to information supports better service outcomes. United Healthcare benefits from streamlined knowledge management.

Sunrise Software - Information Technology And Services - Small

London, UK

Sunrise Software faced a rise in help desk call volume and complexity. Their resources could not keep up with growing customer service demands. They needed a way to store and share knowledge in one p...lace. Sunrise chose KPS knowledge management software. This solution let them centralize and grow their help desk knowledge base. It improved how they handled customer questions.

Stroma Service Consulting - Information Technology And Services - Small

Leeds, UK

Stroma Service Consulting uses KPS knowledge management software to support its IT service management practice. Stroma helps clients with ITSM and ITIL consulting and training. The software complemen...ts their service management solutions. Stroma aims to add value for clients by improving technology and business management. The case highlights how KPS software fits into Stroma's IT consulting services.

Silah Gulf - Information Technology And Services - Medium

Manama, Bahrain

Silah Gulf used KPS’s Universal Knowledge to power their E Government Portal Services. Citizens can now easily access online government services like bill payments and vehicle registration. Before, n...ew users struggled to find information on the portal. The knowledge management solution helps users find answers fast and supports contact centre staff. This improved both web self service and response consistency.

Contact 1-2-1 - Business Process Outsourcing - Medium

Australia

KPS Knowledge Management software powers Contact 1-2-1’s contact centre services. Contact 1-2-1 uses KPS to deliver knowledge management and customer care for Australian and international clients. Th...e platform supports inbound sales, outbound surveys, and business processing. KPS has been a key part of Contact 1-2-1’s operations for over a decade. This partnership helps Contact 1-2-1 provide world-class BPO solutions.

Canterbury Christ Church University - Education - Large

Canterbury, UK

Canterbury Christ Church University used KPS knowledge management software to help students find information on the university website. The solution improved access to answers for students visiting t...he i-zone. Due to its success, the university plans to expand the software to internal systems for students and staff. The rollout will support 1,334 staff members and 16,700 students across five locations. The project focused on dynamic FAQs and web self-service.

More KPS Knowledge Management Software Customer Stories...

Peers used KPS Knowledge Management Software for knowledge management and searching for content

KPS Knowledge Management Software Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Analytics	4.77/5 ★ Read Reviews (14)
Custom Reports	4.30/5 ★ Read Reviews (14)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Analytics	4.77/5 ★ Read Reviews (14)
Custom Reports	4.30/5 ★ Read Reviews (14)

Software Failure Risk Guidance

for KPS Knowledge Management Software

Top Failure Risks for KPS Knowledge Management Software

KPSOL Inc. News

Awards 14/10/2025

KPSOL have been named as a Top Performer in the Top Knowledge Management Software Vendors Customer Success Report

KPSOL has been recognized as a Top Performer in the FeaturedCustomers Fall 2025 Customer Success Report for Knowledge Management Software Vendors. This accolade highlights KPSOL's commitment to delivering a highly rated product and superior customer service, underscoring its reputation in the knowledge management space.

KPSOL Inc. Profile

Company Name

KPSOL Inc.

Company Website

https://www.kpsol.com/

HQ Location

Runcorn, Cheshire

Employees

11-50

Social

Financials

PRIVATE