KPS Knowledge Management Software Overview
This is a summary of the comprehensive capabilities and benefits of KPS Knowledge Management Software based on over 158 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if KPS Knowledge Management Software is right for your needs? Our Cuspera AI engine can evaluate how KPS Knowledge Management Software fits your specific business needs, industry, and context. Get your personalized assessment report today.
KPS Knowledge Management Software supports business activities such as:
- Knowledge Management
- Searching For Content
- Workflow Management
- Social Media Analytics
- Engaging And Following Up
KPS Knowledge Management Software can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, and Acquire Customers.
KPS Knowledge Management Software Telecommunications Vertical is its biggest customer base.
Reviews
"...KPS Knowledge Management tool helps Business Process Outsourcing (BPO) operator Serco manage and deliver multiple health related information services ... ..." Knowledge Management Case Studies & Knowledge Base Examples from Knowledge Powered Solutions (KPS)
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using KPS Knowledge Management Software.
Use Cases
Peers recommend Knowledge Management , Searching For Content , Workflow Management , as the business use cases that they have been most satisfied while using KPS Knowledge Management Software.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.92/5 ★ |
"...KPS Knowledge Management tool helps Business Process Outsourcing (BPO) operator Serco manage and deliver multiple health related information services ... ..." Knowledge Management Case Studies & Knowledge Base Examples from Knowledge Powered Solutions (KPS) |
| sharing knowledge |
3.86/5 ★ |
"...Employee Knowledge Sharing Solutions...." Knowledge Management Case Studies & Knowledge Base Examples from Knowledge Powered Solutions (KPS) |
| Searching For Content |
3.88/5 ★ |
"...Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity...." Peer review from Knowledge Powered Solutions |
| Workflow Management |
4.16/5 ★ |
"...Simple to index in local, network and external knowledge sources Excellent natural language search engine with automated self learning from contextual searches Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading Independent product not tied in to any other application or bloat so rapid ROI Excellent Customer Service from first contact to in life support and development Cons..." Peer review by Duncan M., Business Process Consultant |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.92/5 ★ |
"...KPS Knowledge Management tool helps Business Process Outsourcing (BPO) operator Serco manage and deliver multiple health related information services ... ..." Knowledge Management Case Studies & Knowledge Base Examples from Knowledge Powered Solutions (KPS) |
|
| sharing knowledge |
4.92/5 ★ |
| Searching For Content |
3.88/5 ★ |
"...Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity...." Peer review from Knowledge Powered Solutions |
|
| Workflow Management |
4.16/5 ★ |
"...Simple to index in local, network and external knowledge sources Excellent natural language search engine with automated self learning from contextual searches Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading Independent product not tied in to any other application or bloat so rapid ROI Excellent Customer Service from first contact to in life support and development Cons..." Peer review by Duncan M., Business Process Consultant |
|
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 158 insights from peers and experts to help you assess how these KPS Knowledge Management Software use cases fit your Contact Center Software needs.
Popular Business Setting
for KPS Knowledge Management Software
Top Industries
- Telecommunications
- Computer Software
- Government Administration
Popular in
- Mid Market
- Small Business
- Large Enterprise
Peers used KPS Knowledge Management Software to Enhance customer relationships and Improve ROI
IT and Other Capabilities
for KPS Knowledge Management Software
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (41) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (41) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for KPS Knowledge Management Software
Top Failure Risks for KPS Knowledge Management Software
Vendor Profile Details
Company Name
Knowledge Powered Solutions
Company Website
https://www.kpsol.com/HQ Location
Runcorn, Cheshire
Employees
11-50
Social
Financials
PRIVATE
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