KPS Knowledge Management Software Overview

KPSOL's Knowledge Management systems enhance customer satisfaction and productivity by providing a comprehensive knowledge base solution. This software supports employee knowledge sharing and customer service through features such as multilingual support, decision trees, and omnichannel content. It includes tools like a Global Term Editor and OAuth2.0 for secure access, as well as customizable layouts and templates for tailored user experiences. The system's smart search capabilities, including voice-activated search and search result filters, streamline information retrieval. KPSOL also offers inbuilt reporting dashboards for performance insights, helping businesses reduce operational costs and improve service efficiency.

Use Cases

Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.

Other use cases:

  • Social Media Analytics
  • Engaging And Following Up
  • Collaboration
  • Measuring Customer Satisfaction
  • Relationship Management
  • Content Curation
  • Sales Commission Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.

Other priorities:

  • Acquire Customers
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KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...KPS Knowledge Management Software is is designed to sort and organize your companies information...." Peer review

Peer review evidence (same sources as the product rating summary)

"...KPS Knowledge Management Software is is designed to sort and organize your companies information...." Peer review
"...Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity...." Peer review from Knowledge Powered Solutions
"...Simple to index in local, network and external knowledge sources Excellent natural language search engine with automated self learning from contextual searches Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading Independent product not tied in to any other application or bloat so rapid ROI Excellent Customer Service from first contact to in life support and development Cons..." Peer review by Duncan M., Business Process Consultant

KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.

Popular Business Setting

for KPS Knowledge Management Software

Top Industries

  • Telecommunications
  • Computer Software
  • Government Administration

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.

KPS Knowledge Management Software Customer wins, Customer success stories, Case studies

How efficiently Does KPS Knowledge Management Software manage your Knowledge Management?

How can KPS Knowledge Management Software optimize your Engaging And Following Up Workflow?

9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

London Borough of Barking and Dagenham Council - Government Administration - Large

London, UK

KPSOL helped London Borough of Barking and Dagenham Council unify knowledge for its large customer service team. The council faced scattered information, slow onboarding, and frequent escalations. KP...SOL provided a single, searchable platform for accurate, up-to-date guidance. Training shifted to on-demand formats, reducing onboarding time. Managers saw fewer interruptions, and staff trusted the system more. Knowledge became a shared asset, improving efficiency and engagement.

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Indiana University Health - Hospital & Health Care - Very Large

Indianapolis, USA

KPS Universal Knowledge helped Indiana University Health improve patient service quality. The knowledge management tool gave call center staff instant access to up-to-date clinic and physician inform...ation. Staff could now answer patient questions faster and more accurately using natural language search. Migrating from SharePoint to Universal Knowledge reduced time spent searching for answers. This led to better patient satisfaction and more consistent information across all channels.

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A public advice contact centre - Public Health - Medium

KPS Universal Knowledge helped a public advice contact centre access information stored in many formats. The software indexed websites, office files, PDFs, and SharePoint, making all content searchab...le without reformatting. Advisers received instant updates with 'Hot Topics' and 'Required Reading' features. The tool was easy to use, requiring minimal training. The project went live in under 10 days, improving call handling and service quality.

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Serco - Information Technology And Services - Very Large

Hook, UK

KPS Universal Knowledge helped Serco manage multiple public health services in one contact centre. The tool made it easy for advisers to find accurate information fast. Agents could search using natu...ral language and get answers in seconds. The system supported complex health topics, from sexual health to substance misuse. Serco leveraged existing data and added new sources with minimal setup time. This improved service quality and consistency for citizens.

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Serco and Shop Direct - Retail - Large

UK

KPS helped Serco and Shop Direct upgrade their online retail contact centre. The old system used Excel for process documentation, making training slow and tracking hard. KPS implemented a knowledge m...anagement system with guided decision trees. Agents could now follow steps easily and managers gained better reporting. The new solution went live in just 3 months, improving efficiency for thousands of daily queries.

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Indiana University Health Patient Access Center - Hospital & Health Care - Very Large

KPS Universal Knowledge helped Indiana University Health Patient Access Center improve patient service quality. The knowledge management tool enabled fast, accurate access to clinic and physician inf...ormation. Staff now use natural language search to find answers in seconds, instead of searching long documents. The system reduced deployment time by leveraging existing SharePoint data. This led to better patient experiences and more efficient call center operations.

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lightning

Peers used KPS Knowledge Management Software for knowledge management and searching for content

KPS Knowledge Management Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for KPS Knowledge Management Software

Top Failure Risks for KPS Knowledge Management Software

KPSOL Inc. News

Awards

KPSOL have been named as a Top Performer in the Top Knowledge Management Software Vendors Customer Success Report

KPSOL has been recognized as a Top Performer in the FeaturedCustomers Fall 2025 Customer Success Report for Knowledge Management Software Vendors. This accolade highlights KPSOL's commitment to delivering a highly rated product and superior customer service, underscoring its reputation in the knowledge management space.

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KPSOL Inc. Profile

Company Name

KPSOL Inc.

Company Website

https://www.kpsol.com/

HQ Location

Runcorn, Cheshire

Employees

11-50

Social

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Financials

PRIVATE