Knowlarity: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Knowlarity
Brand: Knowlarity
Rating: 4.56 (102 reviews)

4.56 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Cloud business commnication solution provider with cloud telephony

App Partner

Knowlarity Overview

Knowlarity offers a multi-channel communication platform for customer engagement across various industries. Solutions include cloud contact centers, virtual numbers, IVRs, automated messaging, video conferencing, and AI-based tools.

Use Cases

Customers recommend Tracking & Monitoring Communications, Collaboration, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Knowlarity.

Other use cases:

Lead Nurturing
Engaging And Following Up
Competitive Intelligence
Products & Pricelist Management

See all use cases See less use cases

Knowlarity Use-Cases and Business Priorities: Customer Satisfaction Data

Knowlarity works with different mediums / channels such as Phone Calls.

Reviews

"We are using Knowlarity’s IBD and DID solutions. We have implemented the DIDs across our properties to never miss any call. Knowlarity's solutions have enabled us to deliver customer satisfaction." - Aishani Majumdar

Knowlarity, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Knowlarity

Top Industries

Internet
Insurance
Automotive

Popular in

Mid Market

Knowlarity is popular in Internet, Insurance, and Automotive and is widely used by Mid Market,

Knowlarity Customer wins, Customer success stories, Case studies

What makes Knowlarity ideal for Collaboration?

How efficiently Does Knowlarity manage your Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Knowlarity solved their Contact Center Software needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS	TESTIMONIALS
Aishani Majumdar Content Head OYO	We are using Knowlarity’s IBD and DID solutions. We have implemented the DIDs across our properties to never miss any call. Knowlarity's solutions have enabled us to deliver customer satisfaction. Testimonial By Aishani Majumdar
Jonathan Richards Head of Product Dubicars	We’ve had a great response from Knowlarity. The call tracking service not only works well but the customer support has been excellent. Testimonial By Jonathan Richards
Mrinal Chakraborty Executive Vice President - Information Technology & Innovation DTDC	Knowlarity's team is well-versed with new technologies. By collaborating with them, at DTDC, we have made substantial improvements in our Customer Support through cloud based contact center with IVR services. Testimonial By Mrinal Chakraborty

CUSTOMERS	TESTIMONIALS
Aishani Majumdar Content Head OYO	We are using Knowlarity’s IBD and DID solutions. We have implemented the DIDs across our properties to never miss any call. Knowlarity's solutions have enabled us to deliver customer satisfaction. Testimonial By Aishani Majumdar
Jonathan Richards Head of Product Dubicars	We’ve had a great response from Knowlarity. The call tracking service not only works well but the customer support has been excellent. Testimonial By Jonathan Richards
Mrinal Chakraborty Executive Vice President - Information Technology & Innovation DTDC	Knowlarity's team is well-versed with new technologies. By collaborating with them, at DTDC, we have made substantial improvements in our Customer Support through cloud based contact center with IVR services. Testimonial By Mrinal Chakraborty

A leading chain of dermatology clinics in India - Healthcare

Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data entry and lacked integrated call routing. Knowlarity’s cloud-b...ased solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.

A leading food delivery operator in India - Food & Beverages

Knowlarity's Click to Call Solution with Number masking helped a top food delivery operator in India. The company faced problems with low connectivity, no live call tracking, and no number masking. K...nowlarity's solution enabled secure calls, live tracking, and call recording. Now, delivery executives connect with customers easily and safely. The system handles over 1 million calls daily with a 98%+ connectivity rate. Customer privacy is protected and support is streamlined across India.

A leading logistics company - Logistics

Knowlarity’s Inbound Contact Center with IVR Services helped a leading logistics company solve issues with uptime, hardware management, and real-time call analytics. The company switched from an on-p...remise contact center to a cloud-based solution. This allowed them to handle more calls, improve agent productivity, and support remote work. Uptime increased to 99% or more. Operations efficiency improved, with 2.5 to 3 lakh minutes covered monthly. The company now manages services across India with quick setup and no capex.

A leading online real estate portal (subsidiary of a large Indian conglomerate) - Real Estate

Knowlarity’s Inbound Contact Center Solution helped a leading online real estate portal manage heavy call volumes and track leads from marketing campaigns. The cloud-based IVR system enabled real-tim...e lead tracking and centralized lead management. The portal improved agent productivity and increased the success rate of ad campaigns. Uptime now exceeds 99% and calls connect within 4 seconds. The solution also boosted ROI and customer satisfaction by enabling efficient call management and follow-up on missed calls.

A leading Real Estate company - Real Estate

Knowlarity’s Vanity Virtual Number with Click to Call Solution helped a leading real estate company in India. The company struggled to track leads and manage calls across its sales teams. Knowlarity ...automated their communication workflow with a cloud-based platform. The solution improved call connectivity and lead quality. The company now tracks every lead, uses call recordings for training, and never misses a customer call. Real-time monitoring and analytics boosted ROI and customer experience.

A leading travel operator - Travel, Tourism & Hospitality

Knowlarity’s Cloud Contact Center Solution helped a leading travel operator in India fix communication issues. Before, agents and customers had trouble connecting, and data was not centralized. The n...ew cloud-based system made all calls easy to track and improved agent productivity. Agents now use a dashboard to see past conversations and manage customer needs better. The company saw better call efficiency, more leads, and faster setup across India without extra costs.

Knowlarity: Frictionless CX- A seamless experience for modern-age traveller

Knowlarity Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.27/5 ★ Read Reviews (2)
Analytics	2.99/5 ★ Read Reviews (1)
Custom Reports	2.67/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.27/5 ★ Read Reviews (2)
Analytics	2.99/5 ★ Read Reviews (1)
Custom Reports	2.67/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for Knowlarity

Top Failure Risks for Knowlarity

Knowlarity Communications Pvt Ltd Profile

Company Name

Knowlarity Communications Pvt Ltd

Company Website

//knowlarity.com

HQ Location

Singapore

Employees

251-500

Social

Financials

PRIVATE