Knowlarity Overview

Knowlarity offers a multi-channel communication platform for customer engagement across various industries. Solutions include cloud contact centers, virtual numbers, IVRs, automated messaging, video conferencing, and AI-based tools.

Use Cases

Customers recommend Tracking & Monitoring Communications, Collaboration, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Knowlarity.

Other use cases:

  • Lead Nurturing
  • Engaging And Following Up
  • Competitive Intelligence
  • Products & Pricelist Management
See all use cases See less use cases

Knowlarity Use-Cases and Business Priorities: Customer Satisfaction Data

Knowlarity works with different mediums / channels such as Phone Calls.

Reviews

"Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly." - Mr. Abhishek Sikka

Knowlarity, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Knowlarity

Top Industries

  • Internet
  • Insurance
  • Automotive

Popular in

  • Mid Market

Knowlarity is popular in Internet, Insurance, and Automotive and is widely used by Mid Market,

Knowlarity Customer wins, Customer success stories, Case studies

How can Knowlarity optimize your Collaboration Workflow?

What benefits does Knowlarity offer for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Knowlarity solved their Contact Center Software needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Knowlarity testimonial

Mr. Abhishek Sikka

DGM - Business Software

Ather
Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly. Testimonial By Mr. Abhishek Sikka
Knowlarity testimonial

Deepak Tripathi

VP Engineering

Carwale
Knowlarity has proven to be a great support in the times of Covid-19. Their click-to-Call solution enabled us to conduct business seamlessly by working from home, which kept the business on track. We highly recommend Knowlarity’s team. Testimonial By Deepak Tripathi
Knowlarity testimonial

Sandeep

SCM specialist and consulting

Delivery Plus
Knowlarity’s Click2Call Solution has enabled us in providing us a world class solution to address the concerns regarding our customer information not getting displayed. The integration works smoothly and has optimized the performance. Testimonial By Sandeep
CUSTOMERS TESTIMONIALS
Knowlarity testimonial

Mr. Abhishek Sikka

DGM - Business Software

Ather
Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly. Testimonial By Mr. Abhishek Sikka
Knowlarity testimonial

Deepak Tripathi

VP Engineering

Carwale
Knowlarity has proven to be a great support in the times of Covid-19. Their click-to-Call solution enabled us to conduct business seamlessly by working from home, which kept the business on track. We highly recommend Knowlarity’s team. Testimonial By Deepak Tripathi
Knowlarity testimonial

Sandeep

SCM specialist and consulting

Delivery Plus
Knowlarity’s Click2Call Solution has enabled us in providing us a world class solution to address the concerns regarding our customer information not getting displayed. The integration works smoothly and has optimized the performance. Testimonial By Sandeep

An online insurance platform - Insurance - Large

Knowlarity’s Click to Call Solution helped an online insurance platform fix call connectivity issues and reduce spam labeling. The company integrated the Click to Call API with their PRI infrastructu...re. This made it easy for agents to connect with customers and protected agent privacy. The solution led to almost 0% downtime and faster CLI replacement. The company saw better customer engagement and higher ROI.

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The Fruit & Vegetable arm of a premier milk & produce arm - Consumer Goods - Large

Knowlarity’s Virtual Number and Click2Call helped a leading milk and produce cooperative manage 420+ outlets serving 150,000 customers daily. Booth owners faced delays due to multiple contact points ...for sales teams. Knowlarity’s cloud solution gave a single contact number, automated call routing, and real-time analytics. Sales teams now track orders, monitor calls, and access live insights. The company improved productivity, lead management, and operational efficiency without extra capital expense.

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A new age player in Edutech industry - Education - Large

Knowlarity's cloud communication solutions helped a new age edutech company fix sales process issues. The company struggled with tracking calls and monitoring sales agents. Knowlarity provided a cent...ralized cloud-based contact center with click to call and analytics dashboard. Now, 2000 employees use one solution for live monitoring, real-time call recording, and deep analytics. The process is automated, improving customer support and lead management.

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A multinational hospitality company - Hospitality - Large

Knowlarity's Virtual Numbers and Speech Analytics helped a multinational hospitality company track marketing campaign performance. The company struggled to measure ROI and manage lead conversions acr...oss many platforms. Virtual Numbers enabled call tracking, call recording, and data-driven decisions for marketing spend. Speech Analytics automated call transcription, saving time and improving training. The business saw higher lead conversion rates, better agent performance, and improved ROI.

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The Cloud Company - Consumer Services

Knowlarity’s Click to Call and Predictive Dialer Solutions helped The Cloud Company automate outbound calling and lead management. The company integrated Click to Call with their web app, enabling in...stant customer connections and preview dialing. Predictive dialer automation improved agent productivity and reduced costs. Multi-level IVR increased customer satisfaction by resolving queries instantly. Real-time call insights and analytics boosted operational efficiency and sales.

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A leader in premium and luxury eyewear - Retail - Large

Knowlarity’s Toll-Free Number and Virtual Landline helped a leading premium eyewear retailer fix order delays and missed sales. The company had trouble tracking calls and managing orders from franchi...se and partner stores. With Knowlarity, all calls now go through one channel. Agents answer faster, and stores place orders easily. The IVR system routes calls to the right team. The company now tracks performance in real time and sees better ROI from each store.

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Knowlarity: Frictionless CX- A seamless experience for modern-age traveller

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Knowlarity Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.27/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

2.67/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.27/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

2.67/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Knowlarity

Top Failure Risks for Knowlarity

Knowlarity Communications Pvt Ltd Profile

Company Name

Knowlarity Communications Pvt Ltd

Company Website

//knowlarity.com

HQ Location

Singapore

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE