Knowlarity Overview

Knowlarity offers a multi-channel communication platform for customer engagement across various industries. Solutions include cloud contact centers, virtual numbers, IVRs, automated messaging, video conferencing, and AI-based tools.

Use Cases

Customers recommend Tracking & Monitoring Communications, Collaboration, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Knowlarity.

Other use cases:

  • Lead Nurturing
  • Engaging And Following Up
  • Competitive Intelligence
  • Products & Pricelist Management
See all use cases See less use cases

Knowlarity Use-Cases and Business Priorities: Customer Satisfaction Data

Knowlarity works with different mediums / channels such as Phone Calls.

Reviews

"LetsDoc is one of the leading tele-health platforms in India. We have scaled from 100 calls a day to over 10,000 calls a day with them over a few months without any issues with scaling. Thanks to Knowlarity for best in class service." - Anurag Aggarwal

Peer review evidence (same sources as the product rating summary)

"...The call tracking service not only works well but the customer support has been excellent...." Cloud Telephony Solutions for Enterprise & Mid-Market Organisations
"...By collaborating with them, at DTDC, we have made substantial improvements in our Customer Support through cloud based contact center with IVR services...." Testimonial by Mrinal Chakraborty, Executive Vice President - Information Technology & Innovation, DTDC
"...Knowlarity's solutions have enabled us to deliver customer satisfaction...." Testimonial by Aishani Majumdar, Content Head, OYO

Knowlarity, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Knowlarity

Top Industries

  • Internet
  • Insurance
  • Automotive

Popular in

  • Mid Market

Knowlarity is popular in Internet, Insurance, and Automotive and is widely used by Mid Market,

Knowlarity Customer wins, Customer success stories, Case studies

How can Knowlarity optimize your Collaboration Workflow?

What makes Knowlarity ideal for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Knowlarity solved their Contact Center Software needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Knowlarity testimonial

Anurag Aggarwal

CEO

Let's Doc
LetsDoc is one of the leading tele-health platforms in India. We have scaled from 100 calls a day to over 10,000 calls a day with them over a few months without any issues with scaling. Thanks to Knowlarity for best in class service. Testimonial By Anurag Aggarwal
Knowlarity testimonial

Mr. Abhishek Sikka

DGM - Business Software

Ather
Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly. Testimonial By Mr. Abhishek Sikka
Knowlarity testimonial

Puneet Gupta

Founder

Astrotalk
Our experience with knowlarity is great. Voice clarity, Connectivity and after sales support is the best part. We will recommend Knowlarity as a first choice for cloud telephony solution. Testimonial By Puneet Gupta
CUSTOMERS TESTIMONIALS
Knowlarity testimonial

Anurag Aggarwal

CEO

Let's Doc
LetsDoc is one of the leading tele-health platforms in India. We have scaled from 100 calls a day to over 10,000 calls a day with them over a few months without any issues with scaling. Thanks to Knowlarity for best in class service. Testimonial By Anurag Aggarwal
Knowlarity testimonial

Mr. Abhishek Sikka

DGM - Business Software

Ather
Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly. Testimonial By Mr. Abhishek Sikka
Knowlarity testimonial

Puneet Gupta

Founder

Astrotalk
Our experience with knowlarity is great. Voice clarity, Connectivity and after sales support is the best part. We will recommend Knowlarity as a first choice for cloud telephony solution. Testimonial By Puneet Gupta
 

A Real Estate Startup - Real Estate - Medium

India

Knowlarity’s Outbound Contact Center and Missed Call Solution helped a real estate startup automate lead generation and customer engagement. The startup replaced manual call handling with automated o...utbound calls and a missed call system. This made it easier for tenants and property owners to connect. The solution improved call efficiency, increased lead generation, and enabled real-time performance tracking. The business managed services across India without upfront capital expenses.

Read more →
 

The Fruit & Vegetable arm of a premier milk & produce cooperative - Consumer Goods - Very Large

India

Knowlarity’s Virtual Number and Click2Call solutions helped a leading Indian milk and produce cooperative streamline sales and supply management. The company faced challenges with booth owners needin...g to contact multiple sales teams, causing inefficiencies. Knowlarity’s cloud-based platform unified communication, automated order routing, and enabled real-time call analytics. Booth owners now use a single contact point, improving productivity and lead management. The solution enabled live tracking and data-driven insights for sales operations.

Read more →
 

A leading food delivery chain (India) - Food & Beverages - Large

India

Knowlarity's Click to Call solution with number masking helped a top Indian food delivery chain secure customer data and improve support. The company faced issues with call tracking, privacy, and low... connectivity between customers and delivery executives. Knowlarity enabled real-time call monitoring, call recording, and number masking. Now, over 98% of calls connect successfully, with 10 lakh calls handled daily and 6000+ concurrent calls. The solution streamlined customer support and protected user privacy.

Read more →
 

One of India’s earliest Beverages and Spirits’ Brand - Consumer Goods - Large

India

Knowlarity’s Toll-Free Number Solution helped a leading Indian beverages and spirits brand fix slow order processing. The company struggled with scattered calls and no single channel for supplier and... distributor queries. Knowlarity provided a toll-free number and click-to-call solution, making it easy for partners to reach the company. Real-time analytics and automated call routing improved sales and order management. Managers now access reports instantly and focus on performance, not paperwork.

Read more →
 

A leading online real estate portal (subsidiary of large Indian conglomerate) - Real Estate - Large

India

Knowlarity’s Inbound Contact Center Solution helped a top Indian real estate portal manage high call volumes and track leads from marketing campaigns. The cloud-based IVR system enabled real-time lea...d tracking and centralized management. The portal improved agent productivity and campaign success rates. Uptime exceeded 99% and calls connected within 4 seconds. The analytics dashboard provided deep customer insights and boosted ROI.

Read more →
 

Extramarks - Education - Large

Noida, India

Knowlarity's cloud communication solutions helped Extramarks, a leading edutech company in India, solve sales optimization challenges. Before, they struggled to connect with customers and track sales... agent performance. With a centralized cloud-based contact center, they now monitor 2,000 agents in real time. The analytics dashboard gives deep insights and automates customer support. Every call is tracked and recorded, ensuring no lead is missed.

Read more →

Knowlarity: Frictionless CX- A seamless experience for modern-age traveller

Video Thumbnail

Knowlarity Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.27/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

2.67/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.27/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

2.67/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for Knowlarity

Top Failure Risks for Knowlarity

Knowlarity Communications Pvt Ltd Profile

Company Name

Knowlarity Communications Pvt Ltd

Company Website

//knowlarity.com

HQ Location

Singapore

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE