Kitewheel Overview

Kitewheel is a Customer Journey and Experience Software. Kitewheel Customer Journey Hub orchestrates marketing and sales technologies to provide contextual interactions throughout the touchpoints. It enables marketers to target individual customers in real-time and helps them in creating optimized customer journeys.

Kitewheel provides various features, such as personalized interactions, real-time analytics, and journey process testing. The company provides its solutions through the cloud deployment model.

With Kitewheel, the users can measure the ROI of their customer journeys in real-time and also integrate their journey results into their current reporting flow. Kitewheel’s Metrics dashboard allows journey monitoring and reporting needs with simple visualizations. Kitewheel provides a powerful processing engine that allows users to move past segments and campaigns and drive appropriate and related customer experiences. With functions that can happen in milliseconds, Kitewheel makes sure that conversations are provided at the right content, at the right cadence through the right channel.

Cuspera Reviews

14 buyers and buying teams have used Cuspera to assess how well Kitewheel solved their Personalization needs. Cuspera uses 551 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Kitewheel.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Efficiency
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Loyalty Management , as the business use cases that they have been most satisfied while using Kitewheel.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Website and Social Media

4.95/5

Read Reviews (87)

"...In under two months, the system analyzed nearly 2.5 million real-time events across more than 57,000 unique sessions, ultimately processing more than 55,000 real-time emails to engage applicants and reengage inactive consumers...." Multi Channel Marketing System
engaging and following up

4.92/5

Read Reviews (60)

Helpdesk Management with Phone Calls, E-Mail, Mobile and Website

4.90/5

Read Reviews (25)

"...For example, use recent purchases or interactions to recommend service options in the call center. ..." Next Best Experience Platform
Loyalty Management with Mobile, Omnichannel, Social Media, Mobile App, Offline and On Premises

4.25/5

Read Reviews (8)

"...Learn how our marketing software transformed a card-based loyalty program into an omni-channel loyalty experience in less than three months. ..." Stonegate Pubs Customer Journey Case Study
customise loyalty program

3.42/5

Read Reviews (1)

PEER EXPERIENCES
Engagement Management with Website and Social Media

4.95/5

Read Reviews (87)

"...In under two months, the system analyzed nearly 2.5 million real-time events across more than 57,000 unique sessions, ultimately processing more than 55,000 real-time emails to engage applicants and reengage inactive consumers...." Multi Channel Marketing System
engaging and following up

4.95/5

Read Reviews (60)

Helpdesk Management with Phone Calls, E-Mail, Mobile and Website

4.90/5

Read Reviews (25)

"...For example, use recent purchases or interactions to recommend service options in the call center. ..." Next Best Experience Platform
Loyalty Management with Mobile, Omnichannel, Social Media, Mobile App, Offline and On Premises

4.25/5

Read Reviews (8)

"...Learn how our marketing software transformed a card-based loyalty program into an omni-channel loyalty experience in less than three months. ..." Stonegate Pubs Customer Journey Case Study
customise loyalty program

4.25/5

Read Reviews (1)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 551 insights from peers and experts to help you assess how these Kitewheel use cases fit your Personalization needs.

Based on peer insights

Cuspera recommends Kitewheel for

Use Cases Engagement Management , Helpdesk Management , Loyalty Management
Medium Website, Social Media, Phone Calls
Features Personalization
Business Priorities Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue

Peers used Kitewheel to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Kitewheel

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.53/5

Read Reviews (101)
FEATURES RATINGS AND REVIEWS
Personalization

4.53/5

Read Reviews (101)

IT and Other Capabilities

for Kitewheel

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.46/5

Read Reviews (17)
Data Export

4.01/5

Read Reviews (5)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.46/5

Read Reviews (17)
Data Export

4.01/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.68/5

Read Reviews (54)
Email Support

4.20/5

Read Reviews (9)
Chat Support

3.73/5

Read Reviews (5)
Phone Support

3.47/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.68/5

Read Reviews (54)
Email Support

4.20/5

Read Reviews (9)
Chat Support

3.73/5

Read Reviews (5)
Phone Support

3.47/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (4)
Analytics

4.44/5

Read Reviews (49)
Custom Reports

4.33/5

Read Reviews (30)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (4)
Analytics

4.44/5

Read Reviews (49)
Custom Reports

4.33/5

Read Reviews (30)

Failure Risk Guidance Security Report

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for Kitewheel

Overall Risk Meter

Low Medium High

Top Failure Risks for Kitewheel

Vendor Profile Details

Company Name

Kitewheel

Company Website

https://kitewheel.com/

HQ Location

Boston, MA

Employees

11-50

Social

Financials

Private