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4.27 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(734 Reviews, Testimonials & Expert Opinions)
(734 Reviews, Testimonials & Expert Opinions)

Kitewheel - Real-time Journey Management, Customer Journey Software

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About Kitewheel

Kitewheel is a Customer Journey and Experience Software. Kitewheel Customer Journey Hub orchestrates marketing and sales technologies to provide contextual interactions throughout the touchpoints. It enables marketers to target individual customers in real-time and helps them in creating optimized customer journeys.

Kitewheel provides various features, such as personalized interactions, real-time analytics, and journey process testing. The company provides its solutions through the cloud deployment model.

With Kitewheel, the users can measure the ROI of their customer journeys in real-time and also integrate their journey results into their current reporting flow. Kitewheel’s Metrics dashboard allows journey monitoring and reporting needs with simple visualizations. Kitewheel provides a powerful processing engine that allows users to move past segments and campaigns and drive appropriate and related customer experiences. With functions that can happen in milliseconds, Kitewheel makes sure that conversations are provided at the right content, at the right cadence through the right channel.

Evaluating Kitewheel for your Personalization need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 734 insights from peers and experts who used Kitewheel to help you determine how well it fits your Personalization needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Kitewheel solves your Personalization needs.

Peer and Expert Opinions
for Kitewheel


Enhance customer relationships and Increase sales & revenue are the most popular goals peers achieved using Kitewheel .

Other goals:

  • Improve brand engagement
  • Improve digital and social presence
  • Improve ROI
  • Improve efficiency
  • Acquire customers
  • Build brand awareness
See all goals See less goals


It is the best suited for website, phone calls, e-mail, channels.

Other channels:

  • social media
  • mobile
  • omnichannel
  • mobile app
  • offline
  • on premises
  • promotions
  • display advertisement
  • blogs
  • user generated content
  • Amazon
  • review sites
  • Twitter
  • point of sale
  • mass media
  • television
See all channels See less channels


Peers recommend engagement management, helpdesk management, sales document management, as the business processes that they have been most satisfied while using Kitewheel .

Read Peer and Expert Experience for Business Use Cases




Engagement management With Website and Social media

"...Actionable social insights Consumers are engaged at an individual level to drive long-term advocacy. ..."
Customer Journey Map Example, Coca Cola

engaging and following up

Helpdesk management With Phone calls and E mail and Mobile and Website

"...Major airline guides the customer journey with real-time, dynamic email and call center communications...."
Personalized Consumer Journeys, Easyjet Case Study

Sales document management With Website

"...For consumers coming directly to Allianz s website to request a quote, batch processes again proved to be inadequate...."
Multi Channel Marketing System

proposal & quote management

digital signature

+25 more business use cases

Our AI advisor, Wyz, harnessed 734 insights from peers and experts to help you assess how these Kitewheel use cases fit your Personalization needs.

Peers used Kitewheel to Enhance customer relationships and Increase sales & revenue

Verify if it works for you

Peer and Expert Opinion on Features
for Kitewheel

  • Low
  • Medium
  • High


IT and Other Capabilities
for Kitewheel

  • Low
  • Medium
  • High


Data Import

Data Export


Phone Support

Email Support

24/7 Support

Chat Support


AI Powered


Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Kitewheel

Vendor Profile Details

Company Name Kitewheel
Company Website
HQ Location Boston, MA
Employees 11-50
Financials Private